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The Empress Hotel

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Traveller (163)
Room & Suite (44)
Dining (27)
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Overview
  • Excellent31%
  • Very good41%
  • Average19%
  • Poor6%
  • Terrible3%
Travellers talk about
“piano bar”(55 reviews)
“sea view”(85 reviews)
“the penthouse”(19 reviews)
AMENITIES
Free Wifi
Breakfast included
Beachfront
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
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Reviews (710)
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All reviewspiano barsea viewthe penthouseburger barisle of manexecutive roomcentral promenadelarge hotelsingle roomkippersbuffet breakfastsea frontcoach partylovely hotelcoach tripfirst floorevening meal
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111 - 115 of 695 reviews
Reviewed 3 August 2017

Very pleased to report my stay at this hotel was very satisfactory indeed. Reservations, restaurants, bedrooms and health facilities (including cleanliness) were highly acceptable, . The staff were all professional in their efforts to bring a good standard of service to their clientele from breakfast...More

Thank petercross2003
Response from HEHotels, Manager at The Empress HotelResponded 5 August 2017

Dear petercross2003 Many thanks for your 5 star review. I'm glad you found the facilities throughout and the cleanliness to be excellent too. The newly refurbished sea view rooms do have the full Sky entertainment channels as well as sports from BT & Sky, but...More

Reviewed 3 August 2017

Excellent hotel, good room with wonderful sea view, clean, tidy, comfortable, friendly staff, great breakfasts including kipper option, well located, brilliant. Didn't hang around the hotel much but it has a piano bar and a lounge with fine views and reasonably priced draught beer by...More

Thank Ian C
Response from HEHotels, Manager at The Empress HotelResponded 5 August 2017

Dear Ian C I'm so glad you had a great stay with us and found the breakfast selection and staff so favourable. The newly refurbished sea view rooms are very popular and have proved to be a hit with guests and I hope to see...More

Reviewed 3 August 2017

The location of this hotel is great and right on the sea front. I had a single room booked and they are very small. The room was only on the 1st floor but was very hot and stuffy I had to sleep with the window...More

Thank drewhenshaw79
Response from HEHotels, Manager at The Empress HotelResponded 5 August 2017

Dear drewhenshaw79 Thanks for your comments. Like most hotels, the rooms can get warm during hot spells and even with the window open, can be uncomfortable and hence why we supply fans on request via reception. Breakfast caters for 160 guests every day for at...More

Reviewed 31 July 2017 via mobile

Rooms were exceptionally clean and comfortable. Staff outstanding. Food and service first class. Room service unbelievably swift. Reception staff extremely helpful.Thank you for a wonderful time with my family. Taxi service always five minutes away. Shopping great.

Thank Lynne C
Response from HEHotels, Manager at The Empress HotelResponded 5 August 2017

Dear Lynne C Many thanks for the great review. I'm glad you found the staff good and the speed of food service so swift too. Thanks again Regards Neil Gray Business Manager

Reviewed 30 July 2017

The Empress is a good hotel in a good location. Standard rooms are small but very clean and comfortable. The staff are attentive and friendly and the hotel has a nice atmosphere, not aloof and not over friendly just the correct balance. Ate and drank...More

1  Thank Alan R
Response from HEHotels, Manager at The Empress HotelResponded 5 August 2017

Dear Alan R Thanks for your 5 star review. I'm glad you enjoyed your stay and found the food throughout the hotel and the service good too. Hope to see you again soon. Regards Neil Gray Business Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 99 - USD 156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 99 - USD 156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (163)
Room & Suite (44)
Dining (27)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
JC-DC-69
6 April 2018|
AnswerShow all 3 answers
Response from bethyoudog | Reviewed this property |
sorry dont know.
0
Votes
Pinkyracer
18 June 2017|
Answer
Response from Winston B | Reviewed this property |
Hi, TT is usually booked solid year on year. Try Booking com for any Island availability. Good luck!
0
Votes
Debbie G
22 April 2017|
AnswerShow all 3 answers
Response from HEHotels | Property representative |
There's a ground floor entrance but reception need to be called to open the door if it's needed between 11am and 5pm when the area is not manned. We have no walkin showers or disabled friendly rooms unfortunately.
0
Votes
Room Tips
"Sea view essential"
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"Lower floor is better"
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"try for a front facing room"
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"Next time I think I'd pay the extra for sea view..."
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