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Mercure Wigan Oak Hotel

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Mercure Wigan Oak Hotel
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508 Reviews from our TripAdvisor Community

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Showing 494: English reviews
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Manchester, United Kingdom
Reviewed 1 week ago

The hotel is tired and needs a refurb. The room was very dark but very clean. usual Accor comfy bed. expelair did not work in bathroom and even though we reported it ; it wasnt fixed. I called to ask why and was offered another room. We had already moved once due to a problem with the initially allocated room....

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Carol A
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

I was very sorry to read that you were not completely satisfied with your stay - it is always disappointing to read that a guest did not find our service to their expecations. I am very sorry that there was some problems with your room allocation and bathroom and will be speaking to my Head Receptionist and Maintenance Manager regarding...

Cholsey, United Kingdom
Reviewed 1 week ago via mobile

I stayed here for 2 nights this week. Location is great for Wigan town centre, and not far from Wigan Pier or North Western station. Its also within 10minutes drive of the M6. Plenty of car parking is available on site, and the gates are locked overnight for security. My ground floor room was spotlessly clean and the housekeeping was...

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Helpful?
Thank AlexJ262
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review our hotel. Although I was very pleased to read that you enjoyed your stay, I was obviously concerned regarding your comments on Dinner. I can only apologise for this, as this is clearly not to our usual standards and I will certainly be discussing your review with my Head Chef and F...

High Wycombe, United Kingdom
Reviewed 2 weeks ago

I have regular business in the Wigan area, and have been using this hotel since 1998. I have tried most of the similarly-priced hotels in the area, but the Oak is my first choice. It's good value, comfortable, and the town-centre location is a 10-minute walk from a wide range of excellent pubs and restaurants. If you like curry, the...

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Helpful?
Thank jhn2017
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your very kind comments and for your continued support. We very much appreciate your loyalty and are delighted that you enjoy your stays with us. We look forward to continue to see you for many years to come!

Durham
Reviewed 3 weeks ago

Mecure Oak hotel offers a warm welcome at reception and staff eager to please. In general the hotel is clean and tidy. The rooms are basic but clean. However it proved to be very good value for money and ideally located for our needs. The staff certainly improve the stay at this hotel.

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Helpful?
Thank Davew1403
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for staying with us and for sharing your experience with us. Your comments regarding the staff were especially welcome and I have passed a copy of your review to all departments. We really appreciate guest feedback, so thank you for taking the time to review your stay.

Reviewed 3 weeks ago via mobile

Been many times to whatch football . And have some tea .if you r looking for plane and very good food and good value. And fantastic apmosther there r screens on every wall.it's the best place for miles.and never eny trouble.recermended.

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Helpful?
Thank Joseph sitko
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for choosing our hotel for your stay, I was very pleased to read that this is not your first visit and we very much appreciate your support. We look forward to welcoming you back in the near future.

Essex
Reviewed 4 weeks ago

Nice staff (reception and restaurant) ...free parking...room a bit dated, but okay for 1 night. Restaurant food was average. I had chicken ,which was cooked and ready well before the veg and was heated up, so a poor taste. I mentioned this and they offered a new meal, but I didn't take it.

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Helpful?
Thank fisherkingEssex
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review your stay with us. I was disappointed to read your comments regarding your meal and will be discussing these with my Head Chef, as this is obviously not to our normal standards of service. I hope that this has not totally marred your impression of the hotel and that we have the...

Reviewed 17 February 2017 via mobile

Location of Wigan Oak is ideal as close to all amenities and shopping areas aswell as bars and restaraunts with a direct link on the to Motorways. Reception are really friendly and quick with check in. Restaraunts are right in the lobby/reception area and bar is joined in to it so dining isn't the best experience. The room I stayed...

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Helpful?
Thank Michael P
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for staying with us recently and for your very constructive comments. I am disappointed that you would not choose to stay with us again, but very much appreciate your feedback. As with all reviews, I will be discussing the points you raised with all my Heads of Department and use this to improve the standards we offer.

Milton Keynes, United Kingdom
Reviewed 15 February 2017

This is not a criticism of the hotel or staff but don't go at the weekend if you want to sleep. Our room was next to the lift, noisy people returning every hour the last people 5am. They were in the room above us and continued to party. I rang reception who asked them to calm it.down. This resulted in...

Review collected in partnership with Mercure Hotels
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Helpful?
Thank evelyng393
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review our hotel. I was extremely disappointed to read that your stay was disturbed and can only offer my sincere apologies for this. We do ask all of our guests to respect the privact of others however, as I am sure you can appreciate, this is extremely difficult to monitor at all times....

Catterick, United Kingdom
Reviewed 15 February 2017

An enjoyable two day inclusive deal made more enjoyable by the extremely friendly staff especially Jade Louise who always had a smile and friendly conversation. The meals and service were outstanding and we wouldn't hesitate to stay here again.

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Helpful?
Thank jfkracing55
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you so much for you wonderfully kind comments, which I have shared with all departments. I have personally spoken to Jade regarding your review and she is delighted! Customer satisfaction is so important to us and we are all delighted that your stay here was so enjoyable. We look forward to welcoming you back soon.

Reviewed 10 February 2017

I am a regular visitor to this hotel and it consistently ticks all the boxes -clean rooms, parking , close to town and most of all a staff -and I include here all staff -reception , bar and cleaning who are welcoming ,helpful and make a stay enjoyable .I am not a great fan of breakfast by buffet but it...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank David B
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you so much for your very kind review. I know that all my staff will be delighted to read your comments and it is incredibly rewarding for all of us when a customer enjoys their stay and, more so, when they return. We all look forward to welcoming you back soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Whether you are visiting Wigan for business, taking in a game of Rugby or football or simply a relaxing weekend away, The Mercure Wigan Oak Hotel will make you feel right at home with its welcoming atmosphere and first-class cuisine and if you are a golfer, you'll be in seventh heaven too as we've negotiated preferential rates on the 9 and 18 hole courses at Haigh Hall Golf Complex. The hotel offers free parking and free WiFi for all guests. ... more   less 

Additional Information about Mercure Wigan Oak Hotel

Address: Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
Region: United Kingdom > England > Greater Manchester > Wigan
Price Range: $77 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Wigan Oak Hotel 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Wigan Quality Hotel
Mercure Wigan Oak Hotel England
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Wigan Oak Hotel staff and other travellers.
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1 month ago
Wigan, United Kingdom
2 months ago
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9 months ago
Swanage
9 months ago
over a year ago

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Questions? Get answers from Mercure Wigan Oak Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sleep was very good on our previous visit , this visit we noticed how thin the walls are.”
 of 5 bubbles evelyng393, 15 Feb 2017 | Read review
“We were on the top floor, very quiet.”
 of 5 bubbles jfkracing55, 15 Feb 2017 | Read review
“Avoid the 3rd Floor rooms (numbered 401....)”
 of 5 bubbles Binlick23, 29 Jan 2017 | Read review
“There are no good rooms here”
 of 5 bubbles pncoryat, 23 Nov 2016 | Read review
“If disabled, ask for a disabled room as the bath is inaccessible but OK for 1 night.”
 of 5 bubbles 432estelles, 29 Aug 2016 | Read review
5 of 5