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The Cloud Hotel

Traveller (54)
Dining (5)
Room & Suite (3)
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Rooms
2 Dec.3 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent68%
  • Very good17%
  • Average9%
  • Poor3%
  • Terrible3%
Certificate of Excellence
The Cloud Hotel is a 3 star hotel located at Brockenhurst in the heart of the New Forest National Park. The famous New Forest ponies can be seen outside the entrance of the hotel which faces directly onto the open forest. The Cloud Hotel has recently been upgraded from an AA 2 star to an AA 2 red star Inspectors Choice Hotel, and upgraded again to an AA 3 star hotel. We continually strive to offer the best customer service and standards possible for our guests.
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Property amenities
Free Parking
Restaurant
Room Service
Free Internet
Bar/Lounge
Meeting Rooms
Golf Course
Non-Smoking Hotel
Room features
Non-Smoking Rooms
Family Rooms
Accessible rooms
Good to know
HOTEL STYLE
Quiet
Quaint
HOTEL CLASS
Location
Full view
39Car recommended
Grade: 39 out of 100
36Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Reviews (316)
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316 results
Traveller rating
216
53
28
9
10
Traveller type
Time of year
LanguageEnglish
216
53
28
9
10
Show reviews that mention
All reviews new forest biscuits journey home on arrival sunday lunch comfortable hotel enjoyable stay a pre dinner drink excellent hotel reception area beautiful location relaxing weekend afternoon tea booked this hotel breakfast was excellent member of staff cream tea
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1 - 5 of 316 reviews
Reviewed 1 week ago

What a lovely hotel! The 3 of us thoroughly enjoyed our 2 night stay at The Cloud. It is a real home from home experience. Very comfy areas to sit and relax, wonderful staff, great food and wonderful location. We stayed in rooms 24 (cosy...More

Thank JHS15
Response from ChristopherL3546, Owner at The Cloud HotelResponded 1 week ago

Thanks you so much for your comments, you are so spot on at what we aim for It is so refreshing for a guest to understand what Cosy means when booking The team rally appreciate you taking the time to review us

Reviewed 2 weeks ago via mobile

Nothing to fault, from the very friendly welcome on arrival to checking out after staying 2 nights. All the staff are very friendly, helpful and attentive. We ate in the restaurant both evenings, the food is excellent and reasonably priced. With pre-dinner drinks, you have...More

Thank Fee667667
Response from ChristopherL3546, Manager at The Cloud HotelResponded 2 weeks ago

Thank you very much for a great review. We are delighted you enjoyed your stay with us and we hope to welcome you back some time in the future!

Reviewed 2 weeks ago via mobile

Having just returned from a 2 night stay at The Cloud with our group of friends, cannot stop singing the praises of this lovely hotel and their wonderful staff, Alison at breakfast both days and Annette at dinner last night, and everybody that we met,...More

Thank Compass598123
Response from ChristopherL3546, Manager at The Cloud HotelResponded 2 weeks ago

Thanks for a super review! The staff will be wanting a pay rise! We are delighted you enjoyed your weekend with us and hope to welcome you back to the New Forest another time!

Reviewed 5 weeks ago via mobile

My parents recently stayed at the hotel and have asked me to give this review on their behalf. They said that the entire experience was fabulous and they really enjoyed themselves, despite the weather! The staff were extremely friendly and the service was great. They...More

Thank NikkiS543
Response from ChristopherL3546, Manager at The Cloud HotelResponded 2 weeks ago

We are delighted your parents enjoyed their stay with us and happy they didn't return home feeling hungry! Thank you for taking the time to write a review on their behalf.

Reviewed 8 October 2018

We stayed at the Cloud Hotel 5th and 6th October and had a really lovely time. Nothing was too much trouble for the staff. They were helpful and courteous, working hard but still taking time to ask about our day, our sleep etc. It was...More

1  Thank SurreySaunders
Response from ChristopherL3546, Owner at The Cloud HotelResponded 9 October 2018

Thanks for your very generous review You chose a good weekend for Animal spotting We look forward to welcoming you back to The Cloud

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Questions & Answers
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Linda J
8 October 2018|
Answer
Response from ChristopherL3546 | Property representative |
Very Safe, less than 10 mins walk
0
Votes
Room Tips
"Rooms at the front of the hotel command the best views of the New Forest."
JHS15
1 week ago
Read review
"Forest rooms have the best view but rooms at the back are quieter."
SurreySaunders
7 Oct. 2018
Read review
"Room overlooking the forest everytime"
sarahkraj77
30 Sep. 2018
Read review
"A room with view on the forest is very agreeable"
171ferdinandb
8 Aug. 2018
Read review
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PRICE RANGE
USD 123 - USD 193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cloud hotel brockenhurst
LOCATION
United KingdomEnglandNew ForestBrockenhurst
NUMBER OF ROOMS
18
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