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Captain's Club Hotel

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640 Reviews from our TripAdvisor Community

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Showing 638: English reviews
Dundee, United Kingdom
Reviewed 27 January 2017

I stayed at the Captain's Club for 3 nights for work. The hotel has a simple but very smart reception area and the rooms are absolutely wonderful; I was lucky enough to have a river view. The lighting in the room is very strange and I never felt like there was enough to make the room truly bright - but...

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Helpful?
Thank Karen B
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Hi Karen; thank you so much for your glowing review of the Captain's Club Hotel and we hope it won't be too long before we see you again! Sorry about the lighting issues...we are currently looking into fitting new bulbs into all our lamps as the more sustainable ones we changed to at the end of last year simply do...

Swindon, United Kingdom
Reviewed 27 January 2017 via mobile

King Prawns to share were sublime. Fillet steak was cooked to perfection. Cappuccino was exquisite if lacking something to go with it like a chocolate or Biscotti. The ambience in the restaurant was fantastic and last but far from least the service was 2nd to none that I have experienced. Lovely meal and highly recommended.

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Thank kevinsmith51
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you so much for your great review Kevin and it was a pleasure to welcome you to the Captain's Club Hotel. We are delighted that every aspect of your meal was superb and please feel free to request 'treats' with your coffee when you next dine with us. Many guests who have desserts find that they don't need extra...

Reviewed 26 January 2017 via mobile

I stayed in this hotel three times during business trips. this is a very nice hotel. large rooms with beautiful views of the river. polite and pleasant staff ready to help you in any situation. in my opinion, a small negative is the lighting in the room - it seems it is not enough. with great pleasure I will stay...

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Thank Павел Т
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you so much for your recent review of the Captain's Club Hotel and we are delighted that we have been able to welcome you a number of times while you have been travelling on business. Many of our corporate guests feel that we are a 'home away from home' and we trust that this is true for you too....

Reviewed 24 January 2017 via mobile

I live locally....this is my first visit as a restaurant... ( the last time I came... it was Pontins.. many years ago..)... It is now beautiful... lunch was just perfect, thank you... staff extremely attentive... polite and courteous... Will definitely be back.

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Thank Pam C
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you very much for your kind review and pleased that we have met with your approval especially as you remember the Pontins days. So pleased to read that you will be back very soon and we look forward to welcoming you.

Andorra la Vella, Andorra
Reviewed 24 January 2017

This hotel is a disgrace when it comes to housekeeping! We arrived Tuesday night, checked in to suite 205. The carpets and sofas were filthy and stained - you would not want to walk barefoot. We moved to suit 210, which had some stains on the carpet and sofas were again disgusting and stained - we used our dog blanket...

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Thank Janette G
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you for your review Mrs Gimbert. As a Hotel, we welcome thousands of people each year into the Captain's Club Hotel from all walks of life. The over-riding majority of our guests are really happy and love what we have endeavoured to do for the past ten years. On rare occasions we welcome guests where we can do no...

South East England, United Kingdom
Reviewed 22 January 2017

Amazing i took my son for his 18th birthday .The spa is lovely but quite small only 8 chairs/beds .Nice big hydrotherapy pool . We had a drink in the bar area nice Atmosphere but quite busy.We had room serves for dinner and it was really good .The hot food was in a hot part underneath . The room was...

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Thank Nikki T
Wimborne Minster, England, United Kingdom
Reviewed 22 January 2017 via mobile

We stayed for one night as a guest on a corporate wine tasting evening. From the very first moment you walk through the door you are treated like a valued guest. The service and food were excellent and the evening was just superb. The room we had was very comfortable with a view of the river. Breakfast the following morning...

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Thank JWR74
Chesham, United Kingdom
Reviewed 20 January 2017 via mobile

Time to celebrate, birthday, wedding, anything really special, then the Captain's Club, is the place to make it happen. It's a 4 star hotel and spar, plus cocktail bar and resturant. Set on the banks of the river Stour, amazing views, in the Summer must be magic. Visited the resturant to celebrate a special birthday, great relaxing lounge for afternoon...

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Thank jwtheo
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you so much for taking the time to give us such a wonderful review of the Captain's Club Hotel and we are so delighted that your special occasion was made all the more special by spending it with us. We love all feedback whether positive or offering room for improvement and would be interested to know what we could...

Surbiton, United Kingdom
Reviewed 18 January 2017 via mobile

Booked into the captains club hotel wick lane Christchurch Dorset for our New Years bash, checked in on 30th for a two night stay, as always our room was spotless, fresh and clean, little disappointed we had no bath robes, even when we did ask!!! The room had a new coffee machine which sadly leaked but didn't stop our enjoyment...

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Thank Darran G
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you so much for taking the time to write such a comprehensive review following your stay with us for New Year's Eve. I do apologise for the unfortunate situation with the hot water in your room which has now been fixed I promise! I am not sure what happened with the reduction in rate but I will look into...

Guildford, United Kingdom
Reviewed 17 January 2017

We needed some time away from Surrey after a tiring Christmas period and wanted to be on the coast. The hotel appealed when we booked as it was modern and well located in the centre of Christchurch. But what a delightful surprise when we arrived! The staff were friendly, helpful and enthusiastic. The room (an apartment) as fabulously spacious and...

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Thank Rufus237
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you very lunch for writing such a lovely review following your stay with us after Christmas. The crew will be thrilled with your comments and the Chef very pleased that you enjoyed the seafood. Thank you too for suggesting that you will recommend the hotel and restaurant to others, this is much appreciated. We very much look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Captain's Club Hotel & Spa
Captain's Club Hotel & Spa
Cuisines: Bar, European, British, Pub
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Modern four silver star hotel located on the banks of the river Stour close to the historic market town of Christchurch in rural Dorset. Hotel comprises of 12 lifestyle suites, each with a separate lounge/living area and either two or three bedrooms sleeping from 1 to 6 people. The hotel boasts a cocktail bar with award winning bar-tenders and a 2 AA rosette restaurant. Event facilities for up to 100 and a bijou spa complete with hydro-therapy pool, sauna and four treatment rooms. The suites have air-conditioning to the lounge/living area and the hotel bedrooms are air conditioned throughout. The alfresco dining terrace is open all summer and provides a perfect location to soak up the atmosphere of life on a busy river. ... more   less 

Additional Information about Captain's Club Hotel

Address: Wick Lane | Wick Ferry, Christchurch BH23 1HU, England
Region: United Kingdom > England > Dorset > Christchurch
Price Range: $252 - $595 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Captain's Club Hotel 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Captains Hotel Christchurch
The Captains Hotel
Captain's Club Hotel Christchurch, Dorset
Hotel Style:
#1 Family Hotel in Christchurch
#2 Luxury Hotel in Christchurch
#3 Business Hotel in Christchurch
#3 Romantic Hotel in Christchurch
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Questions & Answers

Here's what travellers have asked, with answers from Captain's Club Hotel staff and other travellers.
3 questions
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Dubai, United Arab Emirates

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Questions? Get answers from Captain's Club Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms not used for this event .”
 of 5 bubbles SallyWin, 5 Feb 2017 | Read review
“All are river facing, but if you can book an apartment it is worth the extra cost.”
 of 5 bubbles Rufus237, 16 Jan 2017 | Read review
“All rooms face the river and are all beautiful.”
 of 5 bubbles 3tracy123, 2 Jan 2017 | Read review
“Every room is special with brilliant river views.”
 of 5 bubbles Brian083, 16 Dec 2016 | Read review
“we only had lunch and some tables are out of the wind look for them great river views.”
 of 5 bubbles cb512016, 30 Nov 2016 | Read review
5 of 5