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All reviews the executive lounge tyne bridge the river swing bridge mini bar a river view room an upgrade city centre lovely hotel leisure facilities car park weekend break bars and restaurants tea and coffee jeanette newcastle honors
Have stayed several times but this was best so far as on checkin was advised I had been chosen as Gold of the day Hilton reward guest
a complimentary up grade to Executive suite 547
This had separate living area and fantastic views over Tyne...More
Stayed a night a couple of nights here at the end of the summer. Got a room with the river view and you could easily sit at the window just people watching across the river. The room was spacious and the bed was surprisingly comfy...More
Really unsuitable for large events. 300 spaces but over 200 rooms. I rang in advance as I have limited mobility to be told that they couldn’t guarantee parking and that nearest option is at Sage Gateshead which is a 10 min walk away! Shocking how...More
This hotel is well below Hilton standards:
- room was dirty (see picture of the dirty carpet)
- cleaning was very superficial (see picture of the bed)
- the room itself was old and bathroom dated
- limited towels available in the bathroom (only one...More
Thank Giovanni S
Response from Martin R, General Manager at Hilton Newcastle GatesheadResponded 4 days ago
Dear Giovanni S,
Thank you for taking the time to leave a review regarding your recent stay here with us at Hilton.
I am disappointed to hear that certain aspects of your stay did not meet your expectations.
Please accept my sincere apologies on behalf...More
Got upgraded to a riverside view room and also upgraded to hilton honors clubroom . Room was enormous ( but must be due for a refresh..I hope they choose forward thinking non corporate designers to make best use of those inspirational views of the magnificent...More
Thank w h
Response from Martin R, Guest Relations Manager at Hilton Newcastle GatesheadResponded 1 week ago
Thank you for your lovely review. I'm delighted you had an excellent experience with us and enjoyed your well deserved upgrade. I will pass on your kind comments to the team and we hope to welcome you back in the not so distant...More