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Ashford International Hotel

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Ashford International Hotel
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1,280 Reviews from our TripAdvisor Community

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Showing 1,250: English reviews
Reviewed 3 days ago NEWvia mobile

Wow! Great hotel, great service, great spa! This is a very nice looking, clean hotel. From the moment you walk in, you are greeted by friendly reception staff. Comfortable, cosy, big rooms make your stay enjoyable. We paid £203 for a one night stay for 2 people with SPA. The price included: 3 course dinner on the night of arrival,...

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Helpful?
Thank Maja M
Scotland
Reviewed 3 days ago NEWvia mobile

The Hotel checking in was delayed and the first delux double room had a broken bed sofa that would not fold up. After being allocated another room, we then had to request things missing from room. We had just flown back from USA and could have done without this hassle. We ate with family in the hotel restaurant and young...

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Thank Philosopherblue
Ashford, United Kingdom
Reviewed 1 week ago NEWvia mobile

I came here with a friend for a spa day with lunch included. We came early in the morning and spend most of it swimming. We were given robes, towels and spa slippers which was a nice touch. We opted for the one hour body massage, which was outstanding, I have never felt so relaxed in my whole life. After...

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Helpful?
Thank melfi5562
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear melfi5562. Many thanks for reviewing your recent spa day at Ashford International Hotel and I have shared your lovely feedback with the team. We hope to welcome you back again soon, perhaps for one of our comedy nights? Kind regards Veronica Kingham, Cluster General Manager

London
Reviewed 1 week ago via mobile

Nice hotel, excellent staff good massage. Rooms where ok and enough. Dinner was ok but breakfast could have been better. The spa massage was very good and the pool was also excellent. The bath shower was good but bed could have been bigger.

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Helpful?
Thank Agbaman
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Agbaman. Many thanks for reviewing your recent stay at Ashford International Hotel. I’m pleased you enjoyed the spa and leisure facilities. I note your feedback regarding breakfast and I hope this won’t deter you from visiting again in the future. Kind regards Veronica Kingham, Cluster General Manager

Canterbury, United Kingdom
Reviewed 1 week ago

We had a superb night at Ashford International Hotel New Year's Eve Gala dinner. Everything was first class from atmosphere, a wonderful meal, entertainment and very attentive staff. Our rooms were perfect and all in all it was the best New Year's eve event we have been to in 9 years and we will be going back next year. All...

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2Thank jeffrosie
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear jeffrosie. Thank you very much for reviewing your NYE stay with 5 stars. I’m pleased you enjoyed our New Years Eve gala dinner and its very kind of you to note that the staff were attentive. We look forward to celebrating NYE 2017 with you! Kind regards Veronica Kingham, Cluster General Manager.

Ivybridge, United Kingdom
Reviewed 1 week ago

I had a two night stay in December really because the hotel rates were so good and it was worth trying. The rates for this particular stay were better than the Holiday Inn which is the nearest in location. Nice greeting, pleasant and very professional but no more than I would expect from any hotel really. I was given instructions...

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Helpful?
Thank adrianandlois
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear adrainandlois. Thank you for your balanced review and I’m pleased you enjoyed your stay overall. Our rates vary according to our availability so I hope you will find an agreeable rate to visit us again in the near future. Kind regards Veronica Kingham, Cluster General Manager.

West Malling, United Kingdom
Reviewed 1 week ago

Went for a cheap girly weekend away with 3 friends. Great room with connecting doors into friends' room which we kept open. Food was great. Service was excellent - particularly our waitress in the restaurant. Spa a bit basic but treatments good. Swimming pool area utility rather than luxury.

Review collected in partnership with this hotel
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Helpful?
Thank Suzanne1662
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Suzanne1662. Thank you for reviewing your recent girly weekend away at Ashford International Hotel. I’m pleased that you enjoyed your interconnecting rooms and the service, particularly in the restaurant was excellent. Keep an eye on our website for our latest spa offers and we look forward to welcoming you back again very soon. Kind regards Veronica Kingham, Cluster General...

London, United Kingdom
Reviewed 1 week ago

We booked this hotel again after a good stay the first time. Due to finding a rate cheaper immediately after booking, the difference was matched and my room was upgraded. I did ask for a quieter room as we're late sleepers. I was told that this would be done, but was surprised to be given a room at the front...

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Thank Sam0701
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Sam0701. Thank you for taking the time to leave feedback following your stay at Ashford International Hotel. I’m pleased you enjoyed your stay overall and the complimentary room upgrade. Our king superior rooms differ from the standard rooms as they are larger with a sofa seating area, larger toiletries and bathrobes. We hope to welcome you back in the...

Aberystwyth, United Kingdom
Reviewed 2 weeks ago

Billed as 4 star but it ain't - 2.5 might be about right. It's adequate but ordinary. Breakfast on day 1 was a disaster, but nothing really stood out. Room was very hot and choice of ea/coffee limited. Price was OK, but high for what I got.

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Thank rogerdboyle
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear rogerdboyle. Thank you for your feedback and I’m sorry that we didn’t meet your expectations on this occasion. I have shared your helpful feedback with the team and I hope you will consider another visit in the future. Kind regards Veronica Kingham, Cluster General Manager

Reviewed 2 weeks ago via mobile

When we visit our family In Ashford, we always stay at Q-Hotel's Ashford International Hotel. Our granddaughter stays with us at the hotel during our visit. We love the pool. It has to be one of the warmest hotel pools I've ever encountered. There's never any need to "get used to the water". We enjoy a full breakfast every morning....

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Helpful?
Thank Mamaju10
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Mamaju10. Thank you very much for your continued loyalty and recommendation; its very much appreciated. I’m pleased that your granddaughter enjoys the pool and staff are always friendly and accommodating. Indeed there are a number of amenities close by within walking distance including the town centre which is about a 15-20 walk away. Thanks again and we look forward...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Horizon Restaurant
Horizon Restaurant
Cuisines: British, Contemporary
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Ashford International Hotel is located close to J9 of the M20 motorway and minutes from the Eurostar terminal, Channel Tunnel and only 36 minutes from London. The hotel boasts 19 state-of-the-art conference rooms and 179 sumptuous bedrooms. The hotel has a contemporary brasserie style restaurant Horizon, Costa Coffee and the more informal sports bar with pool table, Quench. Leisure and Spa facilities feature a 20m indoor pool, Jacuzzi, sauna, steam room, Technogym, relaxation suite and six beauty treatment rooms. ... more   less 

Additional Information about Ashford International Hotel

Address: Simone Weil Avenue, Ashford TN24 8UX, England
Region: United Kingdom > England > Kent > Ashford
Price Range: $109 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ashford International Hotel 4*
Number of rooms: 179
Reservation Options:
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Also Known As:
Ashford Hotel International
Ashford International Hotel Kent
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Questions & Answers

Here's what travellers have asked, with answers from Ashford International Hotel staff and other travellers.
12 questions
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Questions? Get answers from Ashford International Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a downstairs room and it appears all the rooms are away from the communal areas so likely to be quiet”
 of 5 bubbles adrianandlois, 5 Jan 2017 | Read review
“Ask for connecting rooms if visiting with friends - it made all the difference!”
 of 5 bubbles Suzanne1662, 4 Jan 2017 | Read review
“All rooms are about the same”
 of 5 bubbles FirstPaul, 17 Dec 2016 | Read review
“Ask about the heating system and get someone to show you how the room can be warmed in autumn and winter ... or any when else you need it.”
 of 5 bubbles behrozeg, 27 Nov 2016 | Read review
“Keep up the impecable good work. You ALL made our stay just perfect. Thank you”
 of 5 bubbles Diamond7777, 27 Nov 2016 | Read review
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