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Ashford International Hotel

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Ashford International Hotel
Ashford International Hotel
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1,295 Reviews from our TripAdvisor Community

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Showing 1,265: English reviews
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Reviewed 2 days ago NEWvia mobile

It was a lovely day with the family. The lunch was lovely and we enjoyed the treatment we had. The hotel decor was a bit dated and there was a lot of load people in the pool and tea room. But over all a nice day.

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Helpful?
Thank TaylorRobyn S
London
Reviewed 6 days ago NEWvia mobile

Booked a deal with the spa. Dinner and buffet breakfast included great choice of food and clean restaurant. Rooms so comfy and clean felt very welcoming and room service dessert very efficient and delivered with the same standard as dine in

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Helpful?
Thank PaulaKG19
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear PaulaKG19. Thank you very much for reviewing your recent stay at Ashford International Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I do hope you will visit again soon. Kind regards Veronica Kingham, Cluster General Manager

Ashford, United Kingdom
Reviewed 1 week ago

Very helpful and caring managers and Their assistants. In the Horizon Restaurant is very nice and tasty :) everything fresh and delicious -highly recommended . Very friendly and professional service .

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Helpful?
Thank radavon
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear radavon. Many thanks for your 5 star review following your recent visit to Ashford International Hotel. I’m pleased that you enjoyed your meal in Horizon Restaurant and that my Operations Manager and PA were of assistance to you in my absence. We look forward to being of service to you again in the near future. Kind regards Veronica Kingham,...

Kent, United Kingdom
Reviewed 1 week ago

Lovely clean, modern room. Good room service. Staff were really nice in hotel and spa. Spa treatments were enjoyed and were professionally satisfying. We got a breakfast, lunch and dinner included too which was nice. My only complaint is the state of the toilets in the female changing rooms.A few were out of order. Some had no loo roll. The...

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Helpful?
Thank Katiekins91
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Katiekins91. Many thanks for your feedback and I will certainly address the cleanliness issue of the changing rooms with our Leisure Club Manager. I’m pleased however that you enjoyed your stay overall and that you would definitely return in the future. We look forward to welcoming you back when you do. Kind regards Veronica Kingham, Cluster General Manager

Gravesend, United Kingdom
Reviewed 2 weeks ago via mobile

Myself and my daughter stayed here again the weekend of 11-13 Feb 2017. Been here many times before and have always enjoyed it. Friendly staff right from Sally in reception who checked us in, Julie Randall the head housekeeper and the cleaners Devi and Sharon who cleaned our rooms. Also the morning chef and restaurant staff. The Wi-fi service is...

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Helpful?
Thank susan07049
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear susan07049. Many thanks for your review and your continued loyalty. I’m pleased that you and your daughter enjoyed your stay and that you made a trip to McArthur Glen Designer Outlet during the adults only swim times. Just a reminder that our child swim times are 9am – 12pm and 4pm – 7pm daily. Thank you for mentioning the...

Ashford, United Kingdom
Reviewed 2 weeks ago via mobile

A large busy hotel yet Alex, the barman, makes his regular guests feel they are part of a community and not in a stale environment. I walk in and am acknowledged, he knows my drink and I am served, with out him breaking his flow of banter with other guests; then he comes to say hello.... and take payment!

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Helpful?
Thank sasad6
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear sasad6. Many thanks for your lovely review and for personally acknowledging our Barman Alex. He is a credit to the hotel and his passion for his job is clear to see. Thanks again and we look forward to welcoming you back very soon. Kind regards Veronica Kingham, Cluster General Manager

Dover
Reviewed 2 weeks ago via mobile

There is a variety of rooms and sizes. The hotel is conveniently situated for the M20 and about 10 minutes by taxi from the railway station. There is plentiful parking. The various buffets we've had over the year have been adequate rather than good. The staff have always been friendly and helpful. It's a shame they are let down by...

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Helpful?
Thank Mike P
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Mike P. Thank you for your feedback. I have taken onboard your comments regarding the catering and discussed them directly with our Head Chef. If you would like to email me directly with any additional feedback I’d happily look into it further with the Chef. On a positive note, I’m pleased that you have found our location convenient and...

Reviewed 3 weeks ago via mobile

Myself and two friends stayed here for a spa break. The hotel is very easy to find. We shared a family which was very spacious. The room only had towels and robes for two guests, but once we phoned reception staff quickly brought these up plus another mug and extra biscuits. Our deal included breakfast, lunch, dinner plus either 2...

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Helpful?
Thank Karen C
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Karen C. Thank you for taking the time to review your recent stay at Ashford International Hotel. I’m pleased that you and your friend both enjoyed your spa break an that you hope to return in the future. I will ensure my Leisure & Spa team address the cleanliness in the changing rooms and thank you for brining this...

London, United Kingdom
Reviewed 3 weeks ago

Onsite parking is good with lots of space. The room was spacious and clean. Staff were helpful. Breakfast was tasty with a lot of options. Refills on fresh fruit were slow but forgivable. Dinner service was good. We had a group of 9 and they dealt with our orders well for each course although during the main one plate was...

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Helpful?
Thank Nai_NaiY2K
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Nai_NaiY2K. Thank you for your review and I’m pleased that you and your group of friends all enjoyed your spa break at Ashford International Hotel. Keep a look out on our website for our latest offers and we look forward to welcoming you back again in the future. Kind regards Veronica Kingham, Cluster General Manager

Bournemouth, UK
Reviewed 3 weeks ago

Easy and fast check-in by very friendly reception staff. Room was spacious and had all the amneties needed (no fridge in the room and the hairdryer is one of the slow ones that's attached to the drawer - luckily I took my own!). Good comfortable bed. Air heating didn't work properly so the room was freezing (and it was -2...

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Helpful?
Thank JeniatCrystalBalance
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear JeniatCrystalBalance. Thank you for your balanced review and I will certainly relay your feedback to the team. All rooms also have standard plug in hairdryers which are much more effective and can be located in the wardrobe. It’s also regrettable that you were disturbed by some noisy guests returning to their rooms in the early hours on one night....

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Horizon Restaurant
Horizon Restaurant
Cuisines: British, Contemporary
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Ashford International Hotel is located close to J9 of the M20 motorway and minutes from the Eurostar terminal, Channel Tunnel and only 36 minutes from London. The hotel boasts 19 state-of-the-art conference rooms and 179 sumptuous bedrooms. The hotel has a contemporary brasserie style restaurant Horizon, Costa Coffee and the more informal sports bar with pool table, Quench. Leisure and Spa facilities feature a 20m indoor pool, Jacuzzi, sauna, steam room, Technogym, relaxation suite and six beauty treatment rooms. ... more   less 

Additional Information about Ashford International Hotel

Address: Simone Weil Avenue, Ashford TN24 8UX, England
Region: United Kingdom > England > Kent > Ashford
Price Range: $110 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ashford International Hotel 4*
Number of rooms: 179
Reservation Options:
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Also Known As:
Ashford Hotel International
Ashford International Hotel Kent
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Questions & Answers

Here's what travellers have asked, with answers from Ashford International Hotel staff and other travellers.
13 questions
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Questions? Get answers from Ashford International Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Double room was great for a couple to have a getaway”
 of 5 bubbles Katiekins91, 17 Feb 2017 | Read review
“I had a downstairs room and it appears all the rooms are away from the communal areas so likely to be quiet”
 of 5 bubbles adrianandlois, 5 Jan 2017 | Read review
“Ask for connecting rooms if visiting with friends - it made all the difference!”
 of 5 bubbles Suzanne1662, 4 Jan 2017 | Read review
“All rooms are about the same”
 of 5 bubbles FirstPaul, 17 Dec 2016 | Read review
“Ask about the heating system and get someone to show you how the room can be warmed in autumn and winter ... or any when else you need it.”
 of 5 bubbles behrozeg, 27 Nov 2016 | Read review
5 of 5