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The Palace Hotel

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Traveller (849)
Room & Suite (249)
Dining (34)
Overview
  • Excellent17%
  • Very good31%
  • Average23%
  • Poor16%
  • Terrible13%
Travellers talk about
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,153)
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3,141 results
Traveller rating
537
911
743
534
416
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911
743
534
416
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All reviewsgrand old hotelgrand staircasesweeping staircasecourse mealbuffet stylebit datedshort breakopera houselovely viewfull englishchandelierscharacterderbyshire
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1 - 5 of 3,141 reviews
Reviewed 2 days ago

The hotel looks impressive and is in a great position in Buxton. We stayed one night in the hotel on a dinner bed and breakfast basis this week. The staff were quite professional although most of the time there was a queue at reception for...More

Thank Terry M
Reviewed 2 days ago via mobile

Staff, Hotel and accommodation, outstanding. Everyone attentive and eager to please :) Wonderful surroundings. A feast for the eyes. Room, very comfortable, clean, cosy and quiet. Room 176. Spa facilities, incredibly disappointing - tiny, dark sauna, hectic/cramped small pool and Ladies changing, a drag up-stairs....More

Thank Sarah C
Reviewed 3 days ago via mobile

My partner and I stayed there one night which meant to be a little treat. We arrived on a motorbike and when arriving at the reception the receptionist looked us up and down with such spit that we felt extremely unwelcome. For information I'm a...More

Thank Cyrielle P
Response from GuestRelationsBH, Guest Relations Manager at The Palace HotelResponded 2 days ago

Thank you for taking the time to write a review of our Palace Hotel, Buxton. Your review is concerning to read. If I could please ask you to contact our Customer Services Team (customerservices753@britanniahotels.com) with your concerns in order for them to fully investigate and...More

Reviewed 4 days ago

My husband and I stayed here overnight on a groupon deal. We couldn’t fault it really. The hotel could do with updating and a lick of paint but we had a comfortable stay with a lovely spacious room which included robes and slippers. Everything was...More

Thank wendybarry2
Response from GuestRelationsBH, Guest Relations Manager at The Palace HotelResponded 2 days ago

Thank you for taking the time to write a review. As a company we are always delighted to hear that our guests have enjoyed their stay with us and have checked-out happy. I look forward to welcoming you back to The Palace Hotel, Buxton in...More

Reviewed 4 days ago

My wife & I decided to spend some time away together, not too far from home without the kids. Spent a couple of days in Buxton eating , drinking & shopping. Hotel old , needs a little TLC in some areas as expected , but...More

Thank ian j
Response from GuestRelationsBH, Guest Relations Manager at The Palace HotelResponded 2 days ago

Thank you for leaving such a positive review, which I'm sure other guests will find very useful. I am glad to hear you enjoyed your stay at our Palace Hotel, Buxton and hopefully you will return again in the future. If you do decide to...More

View more reviews
Best Value Properties in Buxton, United Kingdom
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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 62 - USD 191 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 62 - USD 191 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (849)
Room & Suite (249)
Dining (34)
Pool & Beach (3)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
chris14855
16 April 2018|
Answer
Response from Sebsgran |
The hotel has a car park, but you are charged £4.50 per 24 hours to park there.
0
Votes
Sebsgran
3 April 2018|
AnswerShow all 2 answers
Response from Rubitooz | Reviewed this property |
Sorry - got the wrong palace hotel. Haha this is well and truly still open
0
Votes
Joanne R
31 January 2018|
AnswerShow all 4 answers
Response from Sebsgran |
Room 216 was a large front facing room with lovely views. 6 foot bed , newish tv and great bathroom with a bath ! Yes the floor creaks a bit but that’s part of the quirkiness.
1
Vote
Room Tips
"Front views lovely. Second floor"
Read review
"Room 152 is terrible"
Read review
"Avoid the basement rooms"
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"Expect a tiny room if booking with a Groupon voucher"
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