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Holiday Inn Luton-South

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Holiday Inn Luton-South
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446 Reviews from our TripAdvisor Community

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Showing 442: English reviews
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Reviewed 1 week ago via mobile

This is a tired hotel that is overpriced. Rooms are covered in scuff marks and drink stains to the walls, worn carpets and dreary decor. All this for only £79. Stay party hotel at its best. We use holiday inns a lot. May reconsider next time.

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Helpful?
1Thank Clive A
Management response:

Dear Clive A Thank you for your feedback following your recent stay. I sincerely apologies that on this occasion we did not live up to our usual high standards. We are currently undergoing an extensive refurbishment which will cover all areas of the hotel over the coming months. I look forward to welcoming you back once this is completed and...

faversham
Reviewed 3 weeks ago

I cannot fault this hotel ,our stay was very comfortable and the room was lovely and clean they are refurbishing but it didn't bother us the food was good nice fish and chips the bread was lovely and fresh ,the staff were great looking after us,nice and near airport parking will use again .

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Helpful?
Thank sue p
Management response:

Dear Sue P Thank you for your positive feedback following your recent stay with us at the Holiday Inn Luton South. I will ensure I share your comments with all of my team. I look forward to welcoming you back into the hotel once the refurbishment is completed for another great stay. Yours sincerely Chris Brand General Manager

nannyogg8
Reviewed 3 weeks ago

We were put up at his hotel after our flight was cancelled by Easyjet. After spending 61/2 hours on a flight to nowhere the whole plane load were dumped at this place at 11.45 at night, easyjet had told us that food would be available at the hotel and we were to order a meal and charge it to them....

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Helpful?
1Thank nannyogg8
Management response:

Dear nannyogg8 Thank you for your kind feedback following your recent stay at the Holiday Inn Luton South. I am very pleased to read that the team did everything in their power to ensure your stay was as smooth as possible. I will share your comments with all of the team and especially those that were on duty on the...

Southampton, United Kingdom
Reviewed 9 February 2017

Good - staff very friendly anfpd helpful, close to M1 junction. Bad - room service meal took close on an hour, was cold, and far from great, while being same sort of price as any H.Inn. Rooms small and tired. Dunno what it is about this area, the H.Inn Garden Court up the road is appalling. Trying Marriott next I...

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Helpful?
Thank Robin186299
Management response:

Dear Robin186299 Thank you for your feedback following your recent stay at the Holiday Inn Luton South. I have recently started as the General Manager at the hotel and I was pleased to read that my team were friendly and helpful. I am sorry that you had issues with your room service and this marred your stay, I will of...

Kingswinford
Reviewed 8 February 2017

Great stay here for the week with business, friendly front staff on reception. Rooms clean and comfortable with a decent TV and shower/bathroom. Shame the cleaner doesn't re-stock the shower gel when you run out, but I had some of my own anyway. Free on-site gym access with friendly staff here too. Will stop here again, many thanks

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Helpful?
Thank JakeOrangeST
Management response:

Dear JakeOrangeST Thank you for your positive feedback following your recent stay at the Holiday Inn Luton South. I will ensure I share your comments with the team. I am sorry that the maid did not restock your bathroom and I have discussed this with the Head housekeeper. We look forward to your next visit Yours sincerely Chris Brand General...

Ibstock
Reviewed 7 February 2017

The first positive is that the reception staff are excellent. Negatives, the rooms and hotel are very old and need modernising. The food in the restaurant is also terrible and I recommend eating off site.

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Helpful?
Thank JayRDIB
Management response:

Dear JayRDIB Thank you for your feedback following your recent stay. I have recently taken up position of General manager in the hotel and find our guests feedback invaluable to helping us improve in everything we do. I was very pleased to read that my front desk team gave you excellent service. We have just started an extensive refurbishment process...

Suffolk, United Kingdom
Reviewed 4 February 2017

We stayed at this hotel as it was just off the motorway . What a lucky find , hotel lovely, great facilities and exceptional staff. We dined in the restaurant which had a great menu choice. I would like to say the young lady called Darby looked after us very well. She's a credit to the company. polite, smiley and...

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Helpful?
Thank harrybo2017
Management response:

Dear harrybo2017 Thank you for your positive feedback following your recent stay with us at the holiday Inn Luton South. I was pleased to read all of your comments around the facilities, food and service. I will ensure I share them all with the team. We look forward to welcoming you back when you are next staying in the area....

Norwich, United Kingdom
Reviewed 23 January 2017

It's a cheap, no frills decent nights stay if you're travelling on The M1, or heading to any of the destinations nearby. Fittings are decent, if not a bit aged. The bed was comfortable and the food was decent, though a bit on the pricey side. Hardly any noise except for the occasional rumble from the airport, but nothing major....

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Helpful?
Thank TooOldTooCold
IHGService, Guest Relations Manager at Holiday Inn Luton-South, responded to this review

Dear TooOldTooCold, Thank you for choosing to stay at the hotel and submitting your review. It is great to hear that you were satisfied with the comfortable bed and food quality as well as the wonderful staff and WIFI connectivity. Our hotel is committed to providing our guests with the highest quality services and facilities. I have noted your concerns...

London, United Kingdom
Reviewed 22 January 2017

Average stay but at the time I was disabled I had just learnt to walk and they put me onto a floor which stairs which I couldn't get up or down they ddin't listen to me. The stay was ok but the breakfast wasn't great and the beds were pushed together which wasn't comfortable. Pool was fine gym Jacuzzi etc...

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Helpful?
1Thank Jamie P
IHGService, Guest Relations Manager at Holiday Inn Luton-South, responded to this review

Dear Jamie P, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with your kind regards toward your overall experience, it is regrettable that the quality of food served may have inconvenienced you during your stay. Please allow me to apologize for any inconvenience this may have caused you. Rest assured,...

IOW
Reviewed 31 December 2016 via mobile

On the plus side rooms were fine (although need refurb) and breakfast food and staff in breakfast room great. Also very good room maid with blond hair on first floor who was really helpful. However some of the reception staff were rude and unhelpful, service at the bar in the evening was slow and carried out at one point by...

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Helpful?
1Thank Raider9
IHGService, Guest Relations Manager at Holiday Inn Luton-South, responded to this review

Hi Raider9, Thank you for choosing Holiday Inn Luton South M1 Junction 9 for your travel and leaving feedback. While I am glad to know that you find the room and breakfast service satisfactory, I regret to know that the bar and some of our in house staff did not meet your expectations. Do know that your comments are forwarded...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Luton South is the perfect base to discover a host of nearby attractions. For a family day out, visit the fantastic Whipsnade Wild Animal Park, the Roman city of St. Albans, or take a bracing walk and admire the nearby Dunstable Downs. Located just off junction 9 of the M1 and only a 10 minute drive from Luton Airport. We are situated in an easy and accessible location. Park, Stay & Fly Rates availableIdeally suited for both the business and leisure traveller,Holiday Inn Luton-South offer a range of facilities including newly refurbished bedrooms, wireless internet access and five flexible function rooms as well as high-class equipment for hosting business and social gatherings. For a meal or light snack the informal Borders restaurant provides excellent cusine in a sociable and inviting atmosphere. Work out in style and take advantage of the extensive facilties provided in the leisure club including an indoor swimming pool, sauna, whirlpool, and fully equipped gym. Or why not treat yourself and indulge in our beauty services? Visit Holiday Inn Luton South M1 Jct9, within easy reach and close to Wembley, Woburn Safari Park, Capability Green business park, Luton, Hemel Hemstead, Maylands Avenue and Buncefield Oil Refinery. In compliance with English Law smoking is only permitted in designated smoking bedrooms in this hotel. ... more   less 

Additional Information about Holiday Inn Luton-South

Address: London Road | M1, Jct. 9, Luton AL3 8HH, England
Region: United Kingdom > England > Bedfordshire > Luton
Price Range: $97 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Luton-South 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Holiday Inn Luton-South Hotel Luton
Holiday Inn Saint Albans
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Luton-South staff and other travellers.
3 questions
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7 months ago

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Questions? Get answers from Holiday Inn Luton-South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 312 is big”
 of 5 bubbles suep163, 3 Mar 2017 | Read review
“exec bigger rooms”
 of 5 bubbles elixier22, 21 Jan 2017 | Read review
“Get a room at the rear of the hotel much quieter”
 of 5 bubbles 404colinm404, 4 Dec 2016 | Read review
“Stay Away if you want to remain calm”
 of 5 bubbles CalmEarth, 28 Nov 2016 | Read review
“Room 347 was great”
 of 5 bubbles Pelsall-Posse, 15 Nov 2016 | Read review
5 of 5