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Nice place for a nice romantic weekend, staff in the restaurant where very helpful and friendly, staff on reception and in the bar the same, strange that they did not make our bed up but it wasn’t a problem, the ambience was really nice. Rooms...More
Fantastic night away
A lovely surprise for my birthday
Room spotless clean ,excellent spa bath,we had a beautiful meal and breakfast the following morning...
The food is outstanding
Staff very helpful and friendly
Definitely stay again
My wife and I stayed here recently for the first time and chose it for its location and leisure facilities. Staff were extremely friendly and provided excellent service all the way from breakfast, bar to evening meal, and would recommend having an evening meal in...More
Lovely weekend very relaxed in lovely surroundings, good food and attentive staff. Everybody very friendly and welcoming. Room was clean and well stocked and the spa was warm and welcoming. The food in the oak restaurant was excellent
Went to moor hall to celebrate my wife's birthday and our 10th wedding anniversary.
Like the title said a rocky start. Our room wasn't ready at our designated check in of 3pm we were told to go for a drink and come back in 15...More
Thank John T
Response from Angela B, Owner at Moor Hall Hotel & Spa, BW Premier CollectionResponded yesterday
Many thanks for taking the time to leave your review John.
I was sorry to read and I apologise that there were various aspects of your visit that you found disappointing. We do take all feedback extremely seriously as this helps us to understand where...More
Response from Angela B | Property representative |
Hi Sean. Yes you can collect your theme park tickets in the morning, then return later to check in. We would also assist with storing your luggage should you wish. We look forward to welcoming you soon. Regards, Angela