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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
#2 of 10 hotels in The Royal Town of Sutton Coldfield
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Lying within 26 acres of mature, elegant grounds this 60 bedroom historic country house hotel is widely reputed to be the oldest inhabited, moated manor house in England. Sympathetic renovation has provided up-to-the-minute facilities whilst retaining most of its medieval charm and character. Public areas with their fine panelling and mullioned stained-glass windows create a unique historical ambiance; the magnificent Great Chamber is particularly impressive indeed.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
HOTEL STYLE
Luxury
Green
Languages Spoken
English
Location
Walmley Road, The Royal Town of Sutton Coldfield B76 1QX England
New Hall Hotel & Spa
4.3 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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New Hall Hotel & Spa is celebrated for its attentive service and immaculate cleanliness, with guests consistently commending the friendly staff and spotless facilities. The hotel's classical charm and historical ambiance are appreciated, although a few guests find the decor somewhat dated.
While the rooms receive praise for their spaciousness and modern amenities, opinions on value vary, with some guests considering the hotel to offer excellent value, especially regarding meals and spa days, and others feeling it doesn't fully justify its pricing.
Atmosphere
Traditional
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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I recently visited for my partners birthday. The booking was made online and was quick and easy to do. On arrival to the hotel it was a beautiful drive into the grounds. We had a lovely smooth check in with Liv who wished my partner a happy birthday and explained where all the facilities were. We went to our room, room 26, and it was a lovely spacious room (we booked a classic double). It was a nice surprise that we were gifted a chocolate platter and a card from the hotel / staff. Thank you! The room was full of all the amenities you could ever need from toiletries to sewing kit. Robes and slippers were also provided in the wardrobe with the packing on the slippers encouraging to take them home (all about the reusing and recycling!). There was fresh milk in the fridge. Due to a late arrival our room had already been turned down for the evening with cold fresh water and glasses placed next to the bed. We opted to fill out the room service breakfast card for the morning. In the morning we had a call from Caitlin from in room dinning to inform us when our breakfast was on its way up. It was delightfully delicious and plentiful for the day. We decided to relax in the hotel and use the facilities. Whilst out our room had been refreshed and replenished by the housekeeping staff. The spa and gym was lovely, I would recommend using the pool area outside of kids swimming times. Unfortunately the weather wasn’t on outside so we opted out of going for a walk around the beautiful grounds and stayed in our room with Netflix and room service lunch. We brought our own fire-stick and there is easily accessible HMDI port in front of the TV. Lunch in the room was lovely. We had 2 sandwich and they super filling. Mine came with fries and we ordered an extra side of sweet potato fries but the other sandwich did come with a side salad and crisps. In the evening we went down to the bar for a pre dinner drink (we had booked to go elsewhere). Serving us was the lovely Emma and Ash. Sadly my favourite wine is no longer stock at HPH so Emma and Ash recommended me a suitable wine instead and tops to them as it was delicious! We went out for dinner and came back for a nightcap before heading off to bed. Our room had been turned down again and water again put next to the bed and any amenities we had used has been replaced. In the morning we had room service breakfast again which was just as delicious as the day before! We have both had an awful lot going on in our lives at the moment and getting away was just what we needed! It was the perfect mini break. Thank you to all the staff that had made our stay so special. I would like to give a huge thank you to Emma, Ash and Liv for making our stay so memorable and special.
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Yates, Guest Services / Front Office at New Hall Hotel & Spa
Responded 14 Dec 2024
Good Evening Jade, Thank you for taking the time to send such a lovely review. We are so pleased you had an enjoyable staff with us. We share all our feedback with the team and I know they will be happy to read your review too. Thank you again and we hope to welcome you back very soon. Kind Regards, Sarah Yates Duty Manager
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Having worked in the hospitality industry for over two decades, including some of the world’s top five-star hotels, I can confidently say that my experience at this hotel was truly outstanding.
The hotel itself is a historic gem, with a stunning reddish exterior set amidst beautifully maintained green grounds. The surrounding landscape is breathtaking, with picturesque lakes, serene walking paths, and well-kept gardens that make for an unforgettable experience.
Upon arrival, my seminar was scheduled to start at 10:30 AM, but due to an early flight, I arrived well in advance. While early check-in was not possible, the front desk staff went above and beyond to accommodate me. When I inquired about breakfast, the receptionist kindly checked with the restaurant, and despite arriving slightly late, I was warmly welcomed. The waitress(Sandra) who served me was exceptional—polite, knowledgeable, and attentive. She explained the menu thoroughly, checked for allergies, and ensured that every detail of my meal was perfect. Her friendly demeanor and constant smile set the tone for a great start to my stay.
As I had to wait in the lobby before the seminar, I was fortunate to be looked after by an incredible waitress named Alex. Throughout the day, she provided outstanding service, ensuring that all attendees were comfortable. She was proactive, making eye contact, checking in with us during breaks, and even keeping track of those who had dietary issues. Her attentiveness and genuine enthusiasm for her job were truly remarkable.
The room itself was clean, tidy, and well-maintained, with no major issues worth mentioning . During dinner, the service was highly professional, with well-trained staff who knew exactly how to serve and present food properly. The only small drawback was that there was no staff presence in the dining room at certain times, so when one of my colleagues needed more gravy, they had to go and find a waitress also there was a wine glass on our table that was chipped, The food was well-prepared and nicely presented, though the chicken could have used a bit more seasoning. The second day’s breakfast experience was slightly less polished, as I think the waitress was a new team member and she was not well trained, she did not ask about dietary restrictions or offer toast, but this was a minor issue. However, once again, Alex was on hand in the function room, ensuring that everything was perfectly arranged and providing service with her signature energy and warmth. She even went the extra mile by arranging a taxi for me and informing me of its arrival time.
Overall, while the hotel’s beauty, surroundings, and food are impressive, what truly sets this place apart is its exceptional staff. Their professionalism, friendliness, and genuine care for guests make all the difference. The level of training and dedication they demonstrate is a testament to the hotel’s investment in its people.
A huge thank you to the general manager and the entire team—I will absolutely be returning, not just for the stunning location, but for the outstanding service that made my stay so memorable.
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Date of stay: February 2025Trip type: Travelled on business
Room Tip:This hotel is an excellent choice for small conferences, wedding accommodating up to 70 people,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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To celebrate our 39th wedding anniversary we booked an overnight stay in an executive double room, a 55 minute spa treatment, afternoon tea and dinner to celebrate. Two of our daughters chose a handpicked hotel for their weddings, Bailbrook hotel in Bath and Stanbrook Abbey in Worcester which are both stunning. So because our anniversary is close to Christmas on 23rd and we didn’t want far to travel we chose The New Hall Hotel another of the handpicked group. Coming across the car park we were greeted by one of the hotel staff who came from a different direction and upon entering the hotel the reception lady warmly welcomed us. After asking our name immediately wished us a happy anniversary. We were shown the spa area and again made to feel welcome. After a relaxing spa treatment we decided to check into our room. A spacious room, crisp white sheets on the king sized bed, seating area overlooking the garden and a modern bathroom with luxurious fixtures. Plenty of tea and Coffee & biscuits in the cupboard and complimentary still and sparkling water plus a small bottle of milk in the fridge. There were chocolates and balloons on the bureau/dressing table and a handwritten card welcoming us and wishing us a happy anniversary and stay. The afternoon tea was lovely and the waiting staff very attentive. The dinner was delicious, my husband and I both chose the ribeye steak which was cooked to perfection and again we were made to feel welcome and special. We went to the bar for drinks, I had a couple of cocktails and my husband had beer. The prices are a little high but nothing more than we expected. The bed was exceptionally comfortable and the room was warm. We found the whole of the hotel tastefully decorated and all areas clean. I wouldn’t hesitate to recommend this hotel to my friends and family. All the staff and the acting manager were so friendly, nothing was too much trouble and they spent time chatting to us, we truly felt spoilt. Thank you for making our anniversary treat a really special occasion.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apo Ozdamar, Other at New Hall Hotel & Spa
Responded 30 Dec 2022
Dear Guest, Thank you for TripAdvisor review and providing us with your lovely comments following your recent visit to New Hall Hotel & Spa. I appreciate your review as it allows me to monitor and improve our standards accurately. I am thrilled that your visit was such a wonderful one as this really supports us with our future guests and team member recognition. I hope to have the opportunity to welcome you back to New Hall in the near future. With kind regards, Apo Ozdamar Deputy General Manager
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I would unfortunately not recommend this location for a family visit. There’s not much to do, and the spa facilities were disappointing. The gym and small pool are located in an outdoor building, requiring us to walk outside to access them. To make matters worse, the showers in the main building were not working, so we had to walk back to shower after using the pool. This was inconvenient and far from relaxing.
Additionally, my daughter burned her back due to the shower temperature fluctuating from scorching hot to freezing cold. We had to complete an accident form regarding this issue. While Sarah, the manager, was polite and helpful, offering us a discount, we were eager to leave after just one night because of these problems.
The jacuzzi water wasn’t warm enough, the sauna was barely warm, although the steam room did work as expected. For a location advertised as a 4-star establishment, it felt more like a 3-star experience.
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Date of stay: January 2025Trip type: Travelled with family
Room Tip:If you’re looking for a spa break then this place is not a relaxing.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chelsea Webb, Guest Services / Front Office at New Hall Hotel & Spa
Responded 17 Jan 2025
Dear Tina, Thank you for taking the time to complete our post stay review. I am obviously very disappointed that you did not enjoy your stay and experience at the hotel. Your feedback is very important to us so that we can improve our guest experience. I have reached out to you to arrange a time to discuss this in more detail. Kind Regards, Sarah Yates Duty Manager
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We finally managed to book a late 2021 Christmas present at this fantastic hotel spa. My wife and I visited around 6 years ago and our most recent visit was just as perfect as our first.
We used the spa on our day of arrival, which included the use of the swimming pool, sauna and steam room. The facilities were excellent and the changing rooms clean and tidy. My one minor issue was the lack of loungers, with there only being 5 beds but way more guests. There isn't a lot that can be done about this as there is simply no more room around the pool, it's more to highlight it.
For the evening meal we had the chefs 5 course tasting menu which was delicious; our favourite course being the curried parsnip soup. The restaurant was really pretty with it Christmas decorations up and the whole night was really amazing.
We stayed in the Albatross room, which, with it's little sitting room adjoined to it was just what we needed to relax and unwind and enjoy our time away from the kids! The beds were very comfortable and overall room really clean. It was quite warm in the night but to be honest, that was welcome as it was freezing outside! We also didnt hear anybody else at all throughout the night, which was a welcome change to other hotels we have stayed in.
Breakfast was a very nice, if slightly limited, continental buffet. We also both had the Full English which was very tasty. The staff were brilliant throughout our stay and very helpful and accommodating.
We have stayed in a number of Handpicked Hotels over the years and this is one of our favourites. We will definitely be returning again in the future!
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apo Ozdamar, Other at New Hall Hotel & Spa
Responded 1 Dec 2022
Dear Guest, Thank you for your Trip Advisor review and providing us with your lovely comments following your recent visit to New Hall Hotel & Spa. I appreciate your review as it allows me to monitor and improve our standards accurately. I am thrilled that your visit was such a wonderful one and sharing this on Trip Advisor also as this really supports us with our future guests and team member recognition. I hope to have the opportunity to welcome you back to New Hall in the near future. With kind regards, Apo Ozdamar Deputy General Manager
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My family and I (11 in total) visited New Hall for the Easter Sunday Egg hunt and afternoon tea. From the moment we arrived we were welcomed by all of the staff, the day was carefully planned out with maps for the children and adults, the marquee was kitted out in easter bunting and the tables laid all beautiful. It really was a superb day, a wonderful thing to do on Easter Sunday. The staff who served us were second to none - simply wonderful! Great with the children and everything was catered to suit all needs, nothing was too much trouble, I cannot recommend this event enough. A huge shout out to all of the staff who were so kind and friendly and helpful - thank you for a wonderful day New Hall!!
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Date of stay: March 2024
Value
Location
Cleanliness
Service
Trip type: Travelled with family
Room Tip:I would thoroughly recommend this event to anyone, we had a fantastic day!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apo Ozdamar, Other at New Hall Hotel & Spa
Responded 6 Apr 2024
Dear guest, Thank you for your leaving a Tripadvisor review and providing us with your comments following your recent visit to New Hall Hotel & Spa. I appreciate your very valuable feedback as it allows me to monitor and improve our standards accurately. . I was really happy to read you & family had a wonderful Easter Sunday afternoon with us. Although, I am told that there were a few strugglers on Easter Egg Hunt as they were very well hidden by our maintenance team. I also appreciate your fantastic feedback about team members which helps us with team recognition. I hope to have the opportunity to welcome you back to New Hall in the near future. Kind Regards, Apo Ozdamar Deputy General Manager
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A lovely hotel in beautiful surroundings. Step back in time and experience a stay at a hotel with history. From the minute we arrived we had such a warm and friendly welcome from Sarah and the team. The room was beautiful and the bed comfy and snug. Evening meal set in a stunning room was delicious and breakfast freshly prepared with plenty of choice. The spa whilst yes, being outside of the main building (as noted from the previous negative review ) was not far at all to walk to and the hotel had umbrellas should they be needed. Again, the staff were welcoming and helpful and we found the facilities relaxing and the treatments fantastic. We loved our stay and would love to return in the future. Thanks everyone.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Take your outdoor shoes and make the most of a stroll around the grounds.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chelsea Webb, Guest Services / Front Office at New Hall Hotel & Spa
Responded 6 Feb 2025
Good Morning, Thank you for taking the time to complete a review. I was pleased that you enjoyed your stay here at New Hall. We share all feedback with the team and I know they will also be very happy to read your review. I am glad to read how much you enjoyed your room, evening meal and breakfast. Thank you again and we look forward to welcoming you back in the future. Yours sincerely Chelsea Webb Duty Manager
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We booked a spa weekend package with two other couples which included treatments, use of the pool area, lunch (afternoon tea if you wanted it as well) an evening meal and breakfast.
Even before arriving I received several courtesy phone calls to check that all was OK prior to our visit.
The premises are lovely. We were made to feel very welcome from the moment we arrived by the friendly and attentive staff.
Some of our party had been to other spa venues and said that this establishment was really good. The quality of the massages was excellent and the pool area, although compact for seating, was very nice and given that there were six of us we had no issues in sitting together poolside. At one point we had the pool area to ourselves it was like our own private spa. Awesome!
Our lunch was lovely and presented nicely, and the evening meal was superb. Easy to see why it has a two star Rosette award.
Our room was the Classic, and it was very clean and we noted that the tea and coffee facilities were replenished before bedtime.
The 9-hole pitch and putt is quite decent and worth a go round, and the there is also a tennis court to use.
In summary; have been to more expensive but not as good places. Can fully recommend New Hall Spa and Hotel.
We thoroughly enjoyed the whole experience and would certainly return.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip:Very nice gardens to walk around as well.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apo Ozdamar, Other at New Hall Hotel & Spa
Responded 6 Oct 2023
Dear Guest, Thank you so much for taking the time to write such a wonderful review of New Hall Spa and Hotel. We are thrilled to hear that you had such a positive experience with us, from the moment you booked your stay to the moment you checked out. We take pride in providing our guests with a relaxing and luxurious spa experience, and we are delighted to hear that you enjoyed our treatments, pool area, food, and accommodations so much. We are also grateful for your feedback on our staff, who work hard to ensure that every guest has a memorable stay. We are especially pleased to hear that you would recommend New Hall Spa and Hotel to others. We hope to have the opportunity to welcome you back again soon for another relaxing and enjoyable spa experience. Sincerely, Apo Ozdamar Deputy General Manager
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We have stayed at New Hall Hotel a couple of times, and it never disappoints! The grounds of the hotel are stunning and the service from staff is even better. We stayed for one night, just to have a break away from home and kids, we were greeted by Sarah and Kris on reception who were so friendly and operated a really smooth check in. Kris offered to take our bags up to our room with us, he was able to give us some history on the hotel which i found really interesting. We sat in the bar relaxed with a drink to enjoy the evening, the staff behind the bar were very friendly and over the evening we had some good banter with them. The room was stunning really out of this world with a welcome basket for us, the room was warm cosy yet spacious. Breakfast was fantastic, we love being able to order breakfast from a menu, every table was set perfectly in the restaurant and when we went to walk around the grounds all staff are always so friendly and saying hello. Sarah was there to check us out and really couldn't do enough for us!!
New Hall your staff are amazing and a real credit to an already beautiful hotel. We will definitely be coming back and already looking forward to it!!
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Date of stay: January 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apo Ozdamar, Other at New Hall Hotel & Spa
Responded 14 Feb 2023
Dear Guest, Thank you very much for your feedback on New Hall Hotel & Spa. I am delighted that you enjoyed your stay with us - it is always a pleasure to read your positive comments on our colleagues. I will be sure to pass on your kind words to all staff, they will be delighted that they could make your stay a memorable one. It seems you had a truly special stay with us and we hope you have the opportunity to stay with us again in the near future. Kind regards Apo Ozdamar Deputy General Manager
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I booked a full day meeting event for 32 people and everything was fantastic. The events team were all over every detail and easy to contact. Contacting me the day before to double check that everything was ok was a lovely touch. The view of the venue as you drive up is special. Arriving at a reserved parking space again organised by the events team was a nice touch. The reception staff were incredible and couldn’t do enough for us. The meeting rooms were very well equipped with a constant flow of tea, coffee and soft drinks. Lunch was of very high standard and once again with fantastic service. Would have liked to stay longer and experience other facilities but our experience was extremely positive and would certainly return
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Date of stay: December 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chelsea Webb, Guest Services / Front Office at New Hall Hotel & Spa
Responded 29 Dec 2024
Good Evening, Thank you for taking the time to complete a review. I was pleased to read how much you enjoyed every element of the meeting event from before you arrived to when you left. I have shared your review with all of the team here at New Hall as I know they will be so happy to read this. Thank you again and we look forward to welcoming you back in the future and hopefully you will be able to stay longer next time to experience all of our other facilities. Yours sincerely Chelsea Webb Duty Manager
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Birmingham, United Kingdom342 contributions175 helpful votes
Taxis are about £20 but the X4 bus goes from Reddicap Heath rd to Birmingham centre and it's a 10 minute walk away. I always go in by bus and book a Mercury taxi to meet me at end of gig. The pool area is small but I had a facial which is really good. Can't say anything about veggie meals but I'm sure that if you email well in advance they will sort something.
There are more places to choose from in the The Royal Town of Sutton Coldfield area.
PRICE RANGE
AU$298 - AU$388 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new hall hotel and spa, hotel new hall, new hall hotel sutton coldfield, new hall sutton coldfield
LOCATION
United KingdomEnglandWest MidlandsThe Royal Town of Sutton Coldfield
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NEW HALL HOTEL & SPA (AU$298) - 2025 Prices & Reviews (The Royal Town of Sutton Coldfield, England) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about New Hall Hotel & Spa
Which popular attractions are close to New Hall Hotel & Spa?
Nearby attractions include Aston Villa Stadium Tour (7.2 km), NPF Bassetts Pole Adventure Park (4.9 km), and Houdini's Escape Room Experience - STAR CITY (6.3 km).
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
