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New Hall Hotel & Spa

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New Hall Hotel & Spa
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1,093 Reviews from our TripAdvisor Community

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Showing 1,084: English reviews
Reviewed 2 days ago NEWvia mobile

Well what can I say apart from. FANTASTIC. When we arrived we were greeted by the chap on reception who was very helpful and checked us in and carried my bag to our room. Our room was in the main house.. small but cozy. It's a shame the telly had to be in front of the lead windows but no...

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Helpful?
Thank Angela W
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to review your experience here at New Hall. I am really pleased that you enjoyed your stay and thank you gain for the kind words about our team. Apologies that we got the starters wrong for you, this is something we will get right next time I am sure! Best wishes Gareth...

Reviewed 6 days ago NEWvia mobile

Myself & my mom had an amazing day at New hall the staff were friendly & couldn't do enough for you. The facilities were great and so relaxing and not to busy to use. Mom said it would have been nice to have a bigger lounge area to sit & relax and have a drink but not a major thing...

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Helpful?
Thank Jo N
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest I am delighted that your visit to New Hall was such an enjoyable on for you and your mother. It is wonderful to read how well Grace looked after you and that the quality of treatment provided was amazing! I will certainly add my thanks to the comments that you have made when sharing this feedback with Grace....

Wolverhampton, United Kingdom
Reviewed 1 week ago via mobile

Beautiful building but the rooms require an update, it was so dark in my room that I had to keep the bathroom light on therefore listening to the fan all night. Food was ok, but slightly overpriced for portion size. Definitely not up there with some of the other hand picked hotels!!

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Helpful?
Thank jay280184
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to feedback to us on your experience. I am sorry that you felt your room was not well enough lit for your needs. Unfortunately I can not tell from your review or your user profile which of our sixty rooms you stayed in and thus am unable to either respond in any...

Woking
Reviewed 1 week ago

Beautiful building and grounds with a nice Spa. I had a suite in the old house which was huge, full of character and very comfortable. The disappointment with the food was due to a very average dinner at our conference with a terrible lunch on the same event, where the menu was limited and did not go together. Whilst the...

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Helpful?
Thank Dominik L
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest Thank you for your review and feedback. It is of course disappointing to read that you did not enjoy the catering provided at the two day event which you attended here at New Hall. The menus that were provided to you are menus that are in place across our collection of hotels and thus I will feedback your...

cardiff
Reviewed 1 week ago

met up with friends for annual get together and cruise experiences this hotel was lovely service very good food excellent although a touch pricey rooms excellent especially the fresh milk in fridge for coffee or tea facilities never had that before lovely old mansion with moat and gardens did not get chance to get in pool or sauna to busy...

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Helpful?
Thank tonykel1951
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest Thank you for your positive review. I am really pleased that your weekend with us was an enjoyable one and hope that we are able to welcome you back to the hotel again in the near future. Best wishes Gareth Davies General Manager

Reviewed 1 week ago via mobile

I was extremely disappointed with the breakfast. The baked beans were overcooked and there was just a little bowl ie 1 tablespoon. The scrambled eggs looked regurgitated and unappetising. They served one sausage and one slice of bacon. The sideplate with a 50 pence size margarine was dirty. The tea and toast were cold. Basically it was very disappointing.

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Helpful?
Thank ladiesfashion
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest It is very dispiriting to read that your entire stay with us has been reviewed solely on your breakfast experience. I am truly sorry that this aspect of your stay did not meet your expectations. The quality and quantity of cooked breakfast that we deliver to our guests is representative of the overall offering that we have which...

Birmingham, United Kingdom
Reviewed 1 week ago

On first arrival at the hotel, the grandeur of the location and building itself strikes you. It's so beautiful. There is a real sense of history but also being very welcoming, as the interior is warm and comforting. The front of house staff who checked us in, was friendly and interested in mine and my Dad's needs personally, being very...

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4Thank berenicestill
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest What a delightful review of your time spent with us! It is truly wonderful to read how the team showed the attentive nature that they have and insured that your special celebration was an enjoyable one for all.Thank you for taking the time to review us. Best wishes Gareth Davies General Manager

Coventry, United Kingdom
Reviewed 1 week ago via mobile

I was given a voucher for afternoon tea at a Hand Picked Hotel and this is our nearest. The sandwiches were very disappointing being unimaginative fillings in ordinary sliced bread with too much non-butter spread. However the cakes and scones were delicious as was the coffee (drunk in place of tea).

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Helpful?
Thank Diana W
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest Thank you for your review. I am sorry to learn that the classic afternoon sandwich fillings delivered within our classic afternoon tea did not meet your expectations, please accept my apologies for this. I am pleased that all other aspects met your expectations. Best wishes Gareth Davies General Manager

Birmingham, United Kingdom
Reviewed 2 weeks ago via mobile

Visited here for my partners birthday treat, and so glad We did, The hotel is a gorgeous old building surrounded by a moat, very picturesque, the staff were polite, and extremely helpful . Our room was beautiful with complimentary toiletries , water , tea coffee biscuits a sewing kit a trouser press iron and ironing board, bathrobes and slippers ,...

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Helpful?
Thank anita t
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest Thank you for your lovely words, we are delighted that you8 enjoyed your stay with us. I will pass on your review to the team and I am sure that they will be as pleased as I am that you were so well looked after. Best wishes Gareth Davies General Manager

Quenington, United Kingdom
Reviewed 2 weeks ago

The buildings, surrounded by a moat, have been well preserved to enjoy the character of this hotel. It is a cosy place, with excellent service and we had afternoon tea, which was very good. The main lounge areas were tired in places and furniture replacement would be an improvement to maintain a good standard. The spa was good, with basic...

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Helpful?
Thank Jdmd2015
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest Thank you for your feedback, I am delighted that you enjoyed your stay with us and that thought the service offered was excellent. I would be pleased if you had the time to maybe contact me directly here at the hotel so I may gain a better understanding of where you felt our lounge are let the hotel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Self-Serve Laundry
  • Babysitting
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Lying within 26 acres of mature, elegant grounds this 60 bedroom historic country house hotel is widely reputed to be the oldest inhabited, moated manor house in England. Sympathetic renovation has provided up-to-the-minute facilities whilst retaining most of its medieval charm and character. Public areas with their fine panelling and mullioned stained-glass windows create a unique historical ambiance; the magnificent Great Chamber is particularly impressive indeed. ... more   less 

Additional Information about New Hall Hotel & Spa

Address: Walmley Road, Sutton Coldfield B76 1PH, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Price Range: $180 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New Hall Hotel & Spa 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
New Hall Hotel And Spa
Hotel New Hall
New Hall Hotel Sutton Coldfield
New Hall Sutton Coldfield
Hotel Style:
#1 Spa Hotel in Sutton Coldfield
#2 Luxury Hotel in Sutton Coldfield
#2 Family Hotel in Sutton Coldfield
#2 Romantic Hotel in Sutton Coldfield
#3 Business Hotel in Sutton Coldfield
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Questions & Answers

Here's what travellers have asked, with answers from New Hall Hotel & Spa staff and other travellers.
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Questions? Get answers from New Hall Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the old house if you can”
 of 5 bubbles DominikL694, 10 Jan 2017 | Read review
“further along the hallway will be quieter.”
 of 5 bubbles berenicestill, 7 Jan 2017 | Read review
“Ask for a room in the old part (castle) over looking the great gardens”
 of 5 bubbles RonaldD40, 20 Dec 2016 | Read review
“Splurge for a Delux Double or Suite!”
  • Sirius Room
 of 5 bubbles dorothyr638, 8 Dec 2016 | Read review
“Extend your search”
 of 5 bubbles RogerW870, 23 Nov 2016 | Read review
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