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The Haven Hotel

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The Haven Hotel
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1,258 Reviews from our TripAdvisor Community

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Showing 1,246: English reviews
Ferndown, United Kingdom
Reviewed yesterday NEW

Took early slot for lunch so not busy. Service awful we had to serve ourselves with water. There appeared to be a lack of training. Food not hot although some plates were warm partially. Sent one meal back as cold in the middle. Heated up and brought back. Dessert, Menues were brought over in three trips for 5 people not...

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Thank nandthillier
Houston, Texas
Reviewed 2 days ago NEWvia mobile

We drove about a hour and a quarter from Portsmouth to the sand banks in Poole. A long way for lunch but well worth it, parked in front of an open fire the wine flowing food on plates just great . We are going back again next week to stay overnight.

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Thank 480michael
London, United Kingdom
Reviewed 2 days ago NEW

We booked well in advance for the weekend and though we took a budget room I thought as it was a 4 star hotel we would be made to feel welcome. The location of the hotel is great and we were looking forward to the fine dining restaurant and the spa. Unfortunately on check in we were told that there...

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Thank shelmabel
Derbyshire, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed in room 107 . Absolutely awful!!!! Worse than a travel lodge room. I tried to book a Seaview room but I could only have one if I stayed for two nights, but that was not an option for us. Didn't sleep at all, loud air conditioning units outside, no secondary glazing. Window view is a wall. Very hot room...

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Thank coffeecan
Reviewed 5 days ago NEW

We had a few days at this lovely hotel. The staff where wonderful. Food was excellent and lovely views over the sea. It's got great history and lovely decor. Felt very spoilt a and definitely 5 star hotel. Good value for the money to. Would definitely be going again.

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Thank alijuliestewart
Reviewed 6 days ago NEWvia mobile

We live locally and regularly visit the Haven which is set in the beautiful location of Sandbanks. It is important to get a room with a sea view to fully appreciate it. The staff were polite and helpful and even noted the occasion of our anniversary which I guess I mentioned when booking. My only criticism is that the dinner...

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Thank Steveprice49
East Grinstead, United Kingdom
Reviewed 1 week ago NEW

The Haven hotel is in a fabulous position and ideal for going over to Studland beach on the chain ferry for long walks or for enjoying the miles of sandy beaches at all times of the year. Be aware there is a popular nudist section that occupies quite a long stretch of the beach.

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1Thank Annie B
Bath, United Kingdom
Reviewed 1 week ago

Lovely hotel with a great location, as for rooms again lovely views but we had a superior family room with balcony which was lovely if only the jet Bath worked and floor didn't didn't make so much noise when walking on it, lose floorboards- we felt bad by walking over it as whoever was under us it must of been...

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1Thank suneng3
Reviewed 1 week ago

Such a shame that the staff were so rude over their administrative errors and lack of heating for one night when it came to pay the bill. Sadly it was just two members of staff, but it clouded what was to be a weekend of r and r badly. The restaurant was fabulous and the evening and daytime staff were...

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1Thank Tch1e
Bath, United Kingdom
Reviewed 1 week ago

Perfect location right on the waters edge, but the structure and decor are begging for a major overhaul. If you like shabby chic, this is the spot for you, but if you prefer modern, you should look elsewhere. A lick of paint just won't cut it here (you can't make a silk purse out of a sows ear), but a...

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1Thank wilf2330

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
  • Free Breakfast
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
La Roche Restaurant
La Roche Restaurant
Cuisines: European, British
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Haven Hotel is a luxurious four-star spa hideaway. Perched at the tip of the exclusive Sandbanks peninsula in Poole and surrounded by sea and sand. With direct access to seven miles of beaches and just a couple of steps away from Purbeck over the Shell Bay chain ferry. It’s your gateway to South Coast adventure. Featuring elegant and spaciously designed bedrooms with modern creature comforts. Many of which offer ocean view balconies, so that you can embrace the sea air in your pyjamas. We believe that these naturally beautiful surroundings deserve food that’s a little special. La Roche at the Haven Hotel offers an ambient place to dine. Highly acclaimed by locals and recognised for first-class service and exceptional quality with two prestigious AA-Rosettes. Maintained by the talent and skill of Head Chef Jason Hornbuckle. When the Sandbanks sun shines, our terrace is an enviable spot for alfresco dining. You can literally hear the waves crashing as you recline with a glass of wine. Relaxation is often thought of as a luxury; at the Haven Spa we think it’s a necessity. Haven Spa is a sanctuary to unwind your mind and come to your senses. Stroll from the indoor hydrotherapy pools to the chic outdoor heated pool, complete with sea view Jacuzzi and sun lounger area. Allow yourself the luxury of a spa pampering, performed by our highly experienced and friendly therapists. We’ve chosen VOYA seaweed products to relax, beautify and rejuvenate our guests. ... more   less 

Additional Information about The Haven Hotel

Address: 161 Banks Road | Sandbanks, Poole BH13 7QL, England (Formerly FJB Collection - The Haven)
Region: United Kingdom > England > Dorset > Poole
Price Range: $101 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Haven Hotel 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Haven Poole
Haven Hotel Poole
The Haven Hotel Poole, Dorset
Hotel Style:
#2 On the Beach Hotel in Poole
#3 Luxury Hotel in Poole
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Questions & Answers

Here's what travellers have asked, with answers from The Haven Hotel staff and other travellers.
7 questions
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Poole, United Kingdom
over a year ago
Wolverhampton
over a year ago
3 months ago
5 months ago

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Questions? Get answers from The Haven Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you get a room with a sea view.”
 of 5 bubbles shelmabel, 5 Dec 2016 | Read review
“If you can pay extra for a sea view”
 of 5 bubbles suneng3, 29 Nov 2016 | Read review
“Go for the balcony rooms”
 of 5 bubbles Tch1e, 29 Nov 2016 | Read review
“Take you own heater and your own pillows.”
 of 5 bubbles wilf2330, 26 Nov 2016 | Read review
“Sea view rooms a must”
 of 5 bubbles Mandyarundel, 24 Nov 2016 | Read review
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