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Best Western Gatehouse Hotel

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Traveller (71)
Dining (6)
Room & Suite (2)

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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#10 of 18 hotels in Ipswich
Location
Cleanliness
Service
Value
Situated with a rural outlook on the northern edge of Ipswich, the hotel can be easily reached from the A12/A14. The regency style building is refurbished to very high high standards of comfort with sumptiously furnished bedrooms. The hotel's facilities include; colour TV, free wireless internet connection, tea making facilities, etc. Breakfast and an excellent dinner menu are served in the small intimate restaurant. The Gatehouse Hotel is the perfect place for a relaxing stay.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Newspaper
Non-smoking hotel
Self-serve laundry
Restaurant
Breakfast buffet
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Room features
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Czech
245Reviews1Q+A56Room tips

Reviews
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Traveller rating
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Ares M wrote a review Mar 2020
Worcester, United Kingdom52 contributions9 helpful votes
Firstly, the staff were excellent. Friendly, helpful and obliging, especially the lady who we met on our arrival very late in the evening. We enjoyed a very tasty evening meal and an excellent, well cooked, extensive breakfast the following morning. The decor in our room was extremely tired and is in need of a major decoration. Despite that the room was clean, tidy and a good size. The communal areas were also clean and tidy. No doubt due to the efforts of the staff. I've given 4 stars because, in its way, despite the flaws, it was an extremely pleasant stay.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claydon Ipswich, General Manager at Best Western Gatehouse Hotel
Responded 30 Mar 2020
Thank you for your review, we strive to maintain the highest standards for our guests, and we are delighted you enjoyed your stay. we hope you will consider us again in the future, many thanks. Kind regards Frankie Manners Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ian M wrote a review Mar 2020
Hereford, United Kingdom33 contributions9 helpful votes
Overnight stay at the weekend Hotel very clean and comfortable, good value Nice cosy bar and good breakfast Best thing though was the staff, all very welcoming and helpful. Mariana deserves a special mention for helping my partner find a pair of shoes after hers self destructed 30 mins before we were due to go out. What a great place and what lovely people
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claydon Ipswich, General Manager at Best Western Gatehouse Hotel
Responded 30 Mar 2020
Thank you so much for the lovely review, I am delighted you were so looked after by Marina and the team, I will pass your compliments to them. Please look forward to a warm welcome back in the future. Kind regards Frankie Manners Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pennychaplin wrote a review Feb 2020
Spalding, United Kingdom68 contributions18 helpful votes
The whole experience of staying here was exceptional. The building itself is beautiful and the staff were brilliant. Mariana and Sammy were really helpful and caring and couldn't do enough for us. The food was very special and presented beautifully. We felt like family. All in all, we can't wait to go back again.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claydon Ipswich, General Manager at Best Western Gatehouse Hotel
Responded 2 Mar 2020
Thank you so much for the lovely review, I am delighted you were looked after so well and will pass on your compliments to Marina and Sammy. Please look forward to a warm welcome in the future. Kind regards Frankie Manners Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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clinton w wrote a review Jan 2020
Dereham, United Kingdom16 contributions6 helpful votes
Booked online. Easy to find off the main road but yet only a short drive or taxi ride to the centre of Ipswich. We arrived late but Marina was fantastic. Our room was clean, very tidy with comfortable adjustable heating. Nice big bath in the En-suite with a shower facility. Good selection of tv stations . Bar is small and quaint. We had fantastic meals during our stay, beautifully presented and more than adequate portions. Marina was so kind and helpful. A real asset to this Hotel and Best Western. All the other staff we met including the chefs were very nice, polite and chatty. I hope we get the opportunity to stay there again. We checked out late this morning . Once again Marina helped us.... she deserves a pay rise. As we left we met the Manager who was most courtious. A great little Hotel , you could easily dismiss it .... but stay there. Even for one night with an evening meal and breakfast..... You will want to go back. Thank you from Clinton and Julie.
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Date of stay: January 2020
Rooms
Location
Service
Room Tip: Our first stay.... Our room was lovely. Nice En-suite. Big free car park....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claydon I, Manager at Best Western Gatehouse Hotel
Responded 3 Feb 2020
Thank you for reviewing the Gatehouse hotel it was a pleasure to have met you, it is always good to receive positive feedback from our guests and we really appreciate that you took the time to do this. I will pass your regards to Mariana and the rest of the team. We look forward to welcoming you back in the future, many thanks. Kind regards Frankie Manners Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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joseptu wrote a review Jan 2020
Lincoln, United Kingdom104 contributions71 helpful votes
I found this place very strange to stay in. I was showed to a Room in a small outbuilding, this seemed to back on to the kitchens which I could hear lots of noise from. I can hear every manner of noise from the rooms next door and above me. I could even hear the chap above me snoring his head off as though he was in the same room and even going to the toilet! Bed was hard and lumpy and seen better days and did not aid a good nights sleep. Receptionist seemed to be check in/check out/ waitress/bar maid/ breakfast staff, just felt chaotic. No music in dining area so very quiet and no atmosphere. Could also hear the few staff members there were complaining about the lack of staff and then not being replaced. Could be better and I’m afraid it’s not for me and would look elsewhere next time
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claydon I, Manager at Best Western Gatehouse Hotel
Responded 15 Jan 2020
Thank you for your review I can only apologise for the experience you had to endure; we clearly did not meet with your expectations. On the night in question, the hotel was fully booked, unfortunately, the room allotted to you was one of our older style rooms yet to be refurbished. We apologize for the inconvenience, and your feedback will most certainly be used to make improvements for the future. Kind regards Frankie Manners – Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rellek10 wrote a review Dec 2019
Gentofte Municipality, Denmark23 contributions2 helpful votes
A rather old hotel with needed facilities. building screams for an overhaul - mainly outside and roof. Dinner was really excellent.All employees were very kind and service minded. Be aware that there is nothing going on within "walking" distance in the evening.
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Review collected in partnership with Best Western
Date of stay: November 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claydon I, Manager at Best Western Gatehouse Hotel
Responded 5 Jan 2020
Thank you for reviewing Best Western Gatehouse Hotel. Your comments are valued, the issues regarding the outside roof, etc is due to be reviewed in the new year, and we hope to continue to make improvements throughout. We hope you will consider using us again in the future, many thanks Kind regards Frankie Manners Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LionOfKama wrote a review Oct 2019
Washington DC, District of Columbia82 contributions31 helpful votes
I was passing through the area and only stayed one night, but it was perfect for my needs. My room was comfortable, and a bit spacious compared to what I expected from other English travels. The bed was clean and comfortable. There was an electric kettle with tea and instant coffee. (not a fan of instant coffee, but that was only a minor ding) The only real complaint I had was the shower was incredibly loud. It was warm and had great water pressure. I really enjoyed it, but I feel confident my neighbors could all hear it running as well. The hotel is smaller, but laid out beautiful with old wooden panels. It has a nice little bar and eating area. I did not partake, but I heard other guests mention that they enjoyed their food. I would certainly stay here again and recommend it for anyone.
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Date of stay: October 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claydon I, Manager at Best Western Gatehouse Hotel
Responded 26 Nov 2019
Thank you for your feedback regarding your stay at the Gatehouse hotel, we are so pleased you enjoyed some parts of your stay, I am pleased the team were able to assist you so efficiently and i will pass on your comments to them. We look forward to welcoming you back. Kind regards Frankie Manners - Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sbccolin wrote a review Sept 2019
Southend-on-Sea, United Kingdom82 contributions49 helpful votes
Stayed here regulary and the standard of customer service never fails. always a friendly greeting and nothing too much trouble. the staff are joy and so friendly. The evening food is excellent value and well cooked The breakfast is something else , freshly cooked and plentiful The hotel is an old house and panelled in all pubic areas ...unfortunately bar area too small and cosy. the amazing star of the hotel is Marina who pops up all times of day from breakfast to late at night ...i am sure she must have a twin sister...she interacts so naturally will all guests A fine home from home
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Date of stay: September 2019
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: if you have mobilty problems request ground floor as no lift
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claydon I, Manager at Best Western Gatehouse Hotel
Responded 26 Nov 2019
Thank you for taking the time to review the hotel and the lovely Marina, we are pleased you enjoyed your stay with us and hope that you will return to use us in the future. Kind regards Frankie Manners Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wroe55 wrote a review Sept 2019
Huntingdon, England, United Kingdom8 contributions8 helpful votes
Stayed at the Gatehouse hotel. Hotel is only a short drive from the centre of Ipswich. The hotel is an eclectic mix of buildings sitting in 3 acres of grounds. The room we had was nice and modern but the best thing about the hotel was the very friendly and helpful staff and the excellent and I mean excellent food. Highly recommended
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Date of stay: September 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claydon I, Manager at Best Western Gatehouse Hotel
Responded 26 Nov 2019
Thank you for taking the time to review our hotel, we will pass your compliments onto our staff and we look forward to seeing you again in the future. Regards Frankie Manners - Operations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bryan jones wrote a review Sept 2019
1 contribution
we recently had the misfortune to stay at this hotel one saturday. things didnt start well when we booked in and was confronted by an arrogrant eastern european receptionist who struggled with basic english. we were allocated room 2 ...supposely a delux room...well a broken sink and filthy curtains and windows. when we asked to see the manager was told by receptionist she was the manager and no other rooms available. we went for dinner to be a confronted by a drunk waitress called sal. food was okay but it seemed that there was an ongoing dispute about staff not being paid which was being discussed loudly by the chef and sal in the kitchen which could be heard by us and other guests it was embrassing . breakfast was good. this hotel has potential but spoilt by noise from kitchen as there was some sort of row between chef and the receptionist. Hotel has potential but is mismanaged
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Date of stay: August 2019
Cleanliness
Service
Sleep Quality
Room Tip: not room 2 broken sink
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Claydon I, Manager at Best Western Gatehouse Hotel
Responded 5 Jan 2020
Thank you for reviewing Best Western Gatehouse Hotel. I can only apologise for the experience you had to endure; we clearly did not meet with your expectations. We have investigated the incident and issued training to our staff, your feedback was very valuable to us and certainly used to make improvements for now and the future. Please accept my sincere apologies and thank you for bringing this matter to our attention, many thanks. Kind regards Frankie Manners Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
best western ipswich, ipswich best western
LOCATION
United KingdomEnglandEast AngliaSuffolkIpswich
NUMBER OF ROOMS
16
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN GATEHOUSE HOTEL: 2024 Prices & Reviews (Ipswich, Suffolk) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Best Western Gatehouse Hotel
Which popular attractions are close to Best Western Gatehouse Hotel?
Nearby attractions include Ipswich Escape Rooms (0.9 km), Jump In Adventure Park Ipswich (0.7 km), and It's Rocket Science (1.2 km).
What are some of the property amenities at Best Western Gatehouse Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Best Western Gatehouse Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Best Western Gatehouse Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Gatehouse Hotel?
Conveniently located restaurants include Tamarind Tree, Bekash Tandoori, and Als Cafe.
Which languages are spoken by the staff at Best Western Gatehouse Hotel?
The staff speaks multiple languages, including English and Czech.
Are there any historical sites close to Best Western Gatehouse Hotel?
Many travellers enjoy visiting St Peter's by the Waterfront (4.2 km), Pykenham's Gatehouse (3.8 km), and Jean Ingelow House and Archway (3.8 km).
Is Best Western Gatehouse Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.