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Imperial Hotel

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1 room 2 adults 0 children
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Imperial Hotel
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291 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Reviewed 2 March 2017 via mobile

We were part of a coach trip -our first time on this type of holiday. The hotel is excellent value , the food nicely presented with a good choice , including light and healthy options at dinner. Our only issue was the 6.15pm dinner time which was too early for us. Room was clean and seemed recently refurbished. Would recommend....

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Helpful?
4Thank Binkyboo21
Holdsworth-Hotels, Manager at Imperial Hotel, responded to this review

Many thanks for your kind review and we will pass on your comments to the management and staff at the hotel and we are sure that your comments will spur them on to ensure that this standard continues. We are also very glad that you found a good choice of food on our menus and that we provided excellent value...

Isle of Wight, United Kingdom
Reviewed 27 February 2017 via mobile

Stayed with friends for a couple of nights on a package. The food was very good, and service was excellent. Our waiter Alex was always cheerful and funny. The room we were in looked like it had recently been refurbished, it was spotless and most comfortable. I would recommend this hotel, and would definitely return. We also walked to Beachy...

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2Thank VickyE
Holdsworth-Hotels, Manager at Imperial Hotel, responded to this review

Many thanks for your kind review, we are constantly striving to improve the guest experience and your response is very helpful to us. We will of course pass on your comments to the management and staff at the hotel and we are sure that your comments will spur them on to ensure that this standard continues.

Reviewed 27 February 2017 via mobile

Stayed with a coach party. Good check-in and room ready before time. Room was on the front with bay window with side sea view. Dated but large and plenty of space and hangers for clothes. Bathroom again was large and nicely equiped. Only faults were the Windows were sash wooden type and very old. Bit of wind and they rattled...

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1Thank peter C
Holdsworth-Hotels, Manager at Imperial Hotel, responded to this review

Many thanks for leaving a review following your recent stay at our Imperial Hotel in Eastbourne. We have noted your comments concerning the dated appearance of some of the hotel bedrooms and would like to advise you that during our closure for maintenance in January 2017, we have completed a full refurbishment to 40 of the bedrooms and we will...

Yateley, United Kingdom
Reviewed 13 February 2017

Visited as part of a coach party for three nights. The Imperial specialises in coach party's and there were two more coach "loads" for the same period. The hotel was well organised and check-in was swift. Our room was spacious, spotless and all are en-suite. There are two sittings each, for breakfast and dinner, with a menu selection for each....

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1Thank bparkercars
Reviewed 11 February 2017 via mobile

Went with two coaches and joined another never a problem at meal times very well organised staff and a lovely selection of choices for both breakfast and evening meal. Yes the hotel is a tiny bit tired but spotlessly clean good room cleaning and change of towels every day if required,excellent service throughout the hotel for a good price.

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2Thank Jenny A
Reviewed 24 January 2017 via mobile

This hotel was perfect , Very helpful , very good price for mini break with a coach full of fun Bingo players, Bingo hall is only a short walk perfect.. We did have a room change due to the lack of a shower.. Perfect customer service.. Breakfast was in the price,,

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1Thank Sunshine L
Harrogate, United Kingdom
Reviewed 3 January 2017

Just returned from a 5 day New Year break with Robinsons Holidays. The hotel is a little dated and the bedrooms could do with some updating. We had a good sized front facing room with partial sea view which was serviced daily by the maid. All the hotel staff were absolutely wonderful during our stay and couldn't do enough for...

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2Thank judethegardener
Holdsworth-Hotels, Manager at Imperial Hotel, responded to this review

Many thanks for leaving a review following your New Year Break with Robinsons Holidays at our Imperial Hotel in Eastbourne. We would like to thank you for your kind comments on the service you received from all of our staff and namely Elwira in the restaurant and we will ensure that these are passed on to everyone in the team....

Bury, United Kingdom
Reviewed 3 January 2017

Just returned from the imperal hotel in Eastbourne sorry to say we were disappointed the staff are lovelying and helpful the hotel is kept clean but it is tired and needs refurbishment. We went with robinsons so thought it would be a lot better than it is. Food average entertainment was good though I am sorry to sound negative but...

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1Thank Elaine B
Holdsworth-Hotels, Manager at Imperial Hotel, responded to this review

Many thanks for leaving a review following your New Year Break with Robinsons Holidays at our Imperial Hotel in Eastbourne. We would like to thank you for your kind comments on the service you received from all of our staff and we will of course ensure that your comments are passed on to everyone in the team, I’m sure it...

Swindon, United Kingdom
Reviewed 28 December 2016

A four day holiday over the Christmas period, A lovely hotel but a little dated, our room could have done with a bit of a make over and it was a bit on the small side, others in our group had a better one so maybe it was the luck of the draw. The staff you could not fault, they...

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1Thank royston c
Holdsworth-Hotels, Manager at Imperial Hotel, responded to this review

Many thanks for leaving a review following your Christmas Break here at the Imperial Hotel in Eastbourne. We would like to thank you for your kind comments on the service you received from all of our staff and we will ensure that these are passed on to everyone in the team. We have noted your comments concerning the dated appearance...

Burnley, United Kingdom
Reviewed 23 December 2016

This was the first time I had gone on holiday on my own, so was a little wary but wanted to try it. I need not have worried....everyone was welcoming and friendly, and throughout the 5 day Turkey and Tinsel break I had a lovely time. My room was absolutely fine with 2 single beds in, and-as I had already...

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2Thank Marge S

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Services
  • Breakfast included

Additional Information about Imperial Hotel

Address: 16-32 Devonshire Place, Eastbourne BN21 4AH, England
Region: United Kingdom > England > East Sussex > Eastbourne
Price Range: $92 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 105
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Also Known As:
Imperial Hotel Eastbourne
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the back must be quieter. (Devonshire Place has a local reputation for boy racers....)”
happytraveller65_12, 23 Apr 2017 | Read review
“Our room was a little too hot for us. So housekeeping left a flat sheet in our room later that day.”
reedalan, 20 Apr 2017 | Read review
“Front facing room with bay window are larger”
judethegardener, 2 Jan 2017 | Read review
“Get a ground floor if you have any movement problems. lift very small”
769roystonc, 28 Dec 2016 | Read review
“an up grade is available at extra cost but is worth it.”
alankeithb, 11 Dec 2016 | Read review
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