Words cannot describe how awesome this resort is the facilities are outstanding and the setting is out of this world if you want to go on a relaxing vacation this is the place to be. Location is amazing 🤩 panoramic ocean view pool villa 505 ☺️ It's also worth mentioning the staff who quite literally fall over themselves to help you in any way they can. The entire hotel facilities are immaculate and the spa is world-class Perfect as ultra luxury should be 🎉🎊🥰
We recently enjoyed an evening of culinary delights at the Four Seasons Koh Samui, and it was a truly memorable night. We booked a bespoke dining experience under their ‘Once In A Blue Moon’ private dining package, and our needs were catered for flawlessly from the start. Every element of the evening was tailored to our wishes by the excellent Khun Nami, who arranged transportation from our villa in the luxurious FS car, and three different menus for our party of four. Originally we were supposed to dine on the beach but stormy weather put paid to that. Instead the team proactively moved us to a private dining space attached to their Koh Thai restaurant, which proved better as the space was air conditioned. The evening was hosted by the phenomenal Khun Win, our private waiter. He struck the perfect balance between attentive, professional and friendly service and was a delight - he is a great asset to the Four Seasons brand, thank you Win. Our space was decorated with birthday banners, fresh flowers, beautifully arranged, and personalised menus - they even gave us party hats. It was sophisticated yet fun, a difficult balance to strike. I opted for a Western Menu, the highlight of which was a divine pumpkin tortelli, and all the food was prepared by the incredible Executive Sous Chef, Sumalee, who was kind enough to introduce herself at the end of the meal to well deserved applause. Between the modern Thai, traditional Thai and Western menus, the food journey was simply exquisite and well complemented throughout by a wine flight tailored to each of us. Throughout the meal we were accompanied by a local gentleman playing the traditional Khim instrument, which added a unique and festive ambience to the experience. We cannot thank Win, Sumalee and the entire team enough for giving us such an evening to remember and helping celebrate our birthdays in style. While the experience is not cheap at around 7500THB per person, the value received is phenomenal for the calibre of every element, and we won’t hesitate to return. I cannot recommend it highly enough for a special evening you will never forget.…
Warm welcome message from GM and RM. Feel like we are VVIP client always call our names and service beyond expectation (Especially staffs from Buggy, Pool/Beach, Front and F&B) and surely going back to this property.
Quality of service has dropped quite a bit, due to shortages of manpower so guests had to wait longer than usual, for example, calling buggy. Some equipments in the room such as safe box, TV, and etc, weren’t working properly. Most staffs (especially those at the lobby, restaurants, and common area) seemed to be very attentive and hospitable. Still, FS Koh Samui is my beloved resort!
First of all the hotel Is extremely gorgeous! You arrive to another world… all the facilities are on the highest level and the team is very pleasant and professional! Every request has solution and you fell that everybody cares about you
For all the good reasons, I might add. For our second trip post-pandemic, we chose to return to one of our all-time favourite resorts, the Four Seasons Koh Samui. At the start, I was unsure of what to expect following Thailand’s gradual opening to general tourism. I was even prepared for more distant, or indeed less personalised, service due to well known challenges in re-hiring staff across the country. On the contrary, my wife and I were pampered in every conceivable way during our stay at the resort and in our view, the Four Seasons Koh Samui remains one of the best resort experiences in Thailand, and possibly even Asia. Villas The interiors of the villas themselves are well appointed, with most amenities you will expect of a villa at this price category. I thought it was thoughtful that they included a large wine chiller in the outside area near the pool. The orientation of most villas mean that the sun passes just behind the villa, so the pool has a good amount of shade most of the day. This might be important for those (like us) who enjoy lounging in the pool throughout the day without too much sun. While the villas are on the older side, I don’t feel that it is inferior to other resorts on the island. What these lack in modern aesthetics, they make up for in classic comfort and indulgence. What do the room categories mean? For anyone who looks through the villa selection on their website and feels a bit confused, you are not alone. But hopefully the following explanation helps – although it would help to state that almost all villas are identical in layout. The only differences are (1) the size of the pool, (2) the location of the villa within the resort, and (3) whether the villa adjoins another villa. The villas are largely built to accommodate two villas per structure. There is a high wall in between the two villas, and there is a daytime fountain which create sufficient “white noise” such that you do not realise that there is another villa beside you. One Bedroom Pool Villa This is the entry level accommodation option. The key points to note is that the pool is smaller, and is generally located along the lower levels of the resort. However you are located much closer to the beach, and your view is less likely to be obscured by the treeline. All villas of this category adjoin one other villa. Deluxe One Bedroom Pool Villa Villas of this category have a larger private pool which spans the width of the villa. The villas are located around the resort and there are various views offered. All villas of this category adjoin one other villa. Premier One Bedroom Pool Villa These villas have the same private pool as the Deluxe One Bedroom, but the key difference is that this villa does not adjoin any other villa. There are also various views offered. Panoramic One Bedroom Pool Villa This is identical to the Premier, but located right at the top of the resort with no treeline obscuring your view. Our pick would be the Deluxe One Bedroom Pool Villa – in terms of the price differences between all the categories, we feel that this presents the best balance. Food and drinks Thailand is known as a gourmet destination – so you will not generally be disappointed with the array of food on offer. Yes – there will be cheaper and more value for money options elsewhere on the island, but we found the food at the resort to be perfectly fine for what it is intended to be – dining in a luxury resort. We took a cooking class, which was really fun and immersive. We do recommend that guests consider this activity. The cocktails were decent and well made, although if I wanted to be really picky, it took them quite a while to prepare these. I think this could be a function of a lack of staff, but hopefully it will get better as we move further along in the recovery from Covid. Service Now, this is where we felt that the Four Seasons Koh Samui stands head and shoulders above the competition. There were little touches here and there which showed that they actually do prepare for each guest’s arrival in a personalised manner, and such small gestures really do make a difference to the guests. My wife arrived ahead of me in order to complete her quarantine procedures as part of the “Test and Go” scheme. I arrived the next morning after she completed her quarantine (I had already completed my quarantine in Bangkok). Throughout my arrival process, it was clear to us that they were going above and beyond. When I got onto my car from the airport, the staff at the breakfast restaurant approached my wife to let her know that I had arrived and was on my way to the resort. In the car, they also did let me know that my wife was having breakfast and they would arrange for me to go directly to the restaurant to join her. They welcomed me back to the resort, showing that they actually did note that we have had a prior experience at the resort. When I arrived, they completed a couple of formalities, and then promptly sent me to the breakfast area, assuring me that I had plenty of time to finish my breakfast leisurely. I was impressed by the coordination between the staff, and I appreciated that they went the extra mile to make us feel welcome at their resort. A second instance of this was when we casually mentioned during our cooking class that our favourite Thai dish was a northern noodle curry – and Chef Jeab who was conducting our cooking class promptly arranged for us to be served her rendition of it at lunch the next day. The dish was not on the menu at any of the restaurants! This really did show that they cared very much about the guest experience. Not to mention, the dish was absolutely delicious. Every other request was dealt with promptly and nothing seemed too difficult for them. I think this is very much facilitated by their move towards an App-based communication system on the Four Seasons App. I am a big fan of this approach – it meant that each of our requests were addressed within 2 minutes of making it, and we could do so from anywhere in the resort or indeed the island. Suffice to say, I was truly bowled over by the service levels. Overall After a pandemic-induced curtailment of our travel for two years, I think our expectations of the travel experience may have changed. In some areas, I think we might have become more demanding (for example, hygiene and safe-distancing). In other areas, we might have become more forgiving (for example, slower service or limited venues due to a lack of staff). Notwithstanding, some of the best exponents of hospitality will still hold true to their very high standards. In our view, the Four Seasons Koh Samui is deserving of all the accolades that are granted to it – it was an exceptional experience.…
If you want a vacation without worries, where all your troubles are left behind and your needs are cared for by an attentive and caring staff, you are at the right place! We struggled to find any areas for improvement. Food, accommodation, facilities and staff met the high standards which Four Seasons has set for itself and its guests. In other words, they were perfect!
This hotel is paradise and the wonderful staff made it a hugely memorable week for my wife and I. The attention to detail was immaculate and the room was beautiful. I can't see how we could have had a better experience than what was delivered. Thank you.
I might not have another chance to visit, but I definitely enjoyed my brief work-stay at this beautiful resort. The Four Seasons is by far the best resort on Koh Samui by any standard, but... it has seen better days. Perhaps it was the pandemic and having fewer guests meant less staff, which translated into a few observations about the state of the resort. It is still a very beautiful resort, but it does need a bit of repair in places, an upgrade in others, or a fresh coat of attention and care. Situated at the top of a hill, guests arrive at the Arrival Sala at the very summit and from there the guest accommodations beautifully cascade down the hillside around a small cove, with most amenities down by the beach. I was billeted at one of the villas with a private plunge pool and a generous view out to the sea. The large front deck has a generous dining sala, that enters on into the room. A generous work table is on one side, with a set of double doors leading into the ensuite bath, with dressing area to one side and wardrobes on the other, ending in a cubicle for toilet, a shower stall, and a large space for a bathtub. Getting around is done by electric buggies on call. Unless you enjoy steep walks up and down the hillside, this is my recommended mode of traversing the resort. Guest amenities include everything from a pocket cinema, library, boxing ring, tennis courts, spa treatments, yoga center, a health club, and a kids' club. Which doesn't include all the different F&B outlets. Unfortunately, most were closed during the time of my visit due to the pandemic. Perhaps the best part of the resort is the beach. All the accommodations and amenities compliment the beach and the view, just as much as these add value back to the built-up components of the resort. This really is the Four Seasons in Samui... what else do you have to say? The place is awesome!…
The team at the 4 Seasons was extremely polite and accommodating and made suggestions of dining experience and Spa that made the difference. They were also very active in improving our experience when checking in and out