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Scandic Neptun

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751 Reviews from our TripAdvisor Community

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Showing 417: English reviews
Dubai, United Arab Emirates
Reviewed 18 August 2015

We just checked into the Scandic Neptun and were very surprised when we arrived to our room, which looked absolutely nothing like the Expedia or Hotel Website photos. The front desk staff informed us that only a few rooms look like the ones in the photos but the majority of the rooms are older and have not undergone renovation. There...

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Helpful?
Thank chazelb
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review. In Neptun we have 270 rooms of different categories and size. We have 70 brand new rooms and approx 50 newly refurbished rooms. Unfortunately it is impossible for us to have pictures of every single room the internet. We still feel that our pictures give a fair description of our property, and I...

Shetland
Reviewed 17 August 2015

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1Thank Sharon M
Jon H, General Manager at Scandic Neptun, responded to this review

Cooma, Australia
Reviewed 16 August 2015

Spent two nights here. Old section. Room size good, no safe, no air con, room hot at night, couldn't get fresh air into the room, bed good. Central location excellent for exploring. Bathroom very good, but I still hate those European shower screens, no tissues, no toiletries other than soap, no face cloths throughout norway. Turned into muscle man managing...

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Helpful?
Thank 639Kay
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review. Sorry to hear that you were dissatisfied with the service in Norway. I will use your feedback in our improvement work. And if you send us an email with the room number I will get somebody to check out the issue with the door and lock. Jon Henneli Scandic Neptun

Stockholm
Reviewed 15 August 2015

The hotel is situated at a super location for tourists in Bergen. Just a few minutes to the main attractions! We asked for a refurbished room (because of a leg operation) and got a really nice one. Not big, but enough space. Both the room and the bathroom were new and clean! The beds were very good - as everything...

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Helpful?
1Thank AroundTheWorld000
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review. Our best prices is always available at www.scandichotels.com and this is also the best way to get in direct contact with us for details and changes. I am happy to see that you were satisfied with your stay, and also to be able to tell you that a new and bigger breakfast area...

Yerevan
Reviewed 13 August 2015

The staff is great. The rooms are very clean and comfortable, the breakfast is for all tastes. I stayed on10 th august with my family and children we are very very satisfied. The staff is very helpful, very kind.

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Helpful?
1Thank arusyakk2015
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you very much for your review. I am very happy to hear that you enjoyed your stay with us . Hope to see you again soon. Jon Henneli General Manager Scandic Neptun

Norway
Reviewed 13 August 2015

A run-of-the-mill chain hotel bang in the centre of Bergen, which makes Scandic Neptun among the best locations for exploring Bergen by foot, Scandic generally provide smooth and scandinavian (duh) style no-nonsense hotels, and that is also exactly what Neptun is. Good breakfast, nice room size, fairly recently renovated (at least our room) and also as quiet as downtown hotels...

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2Thank A G
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review. I am glad you enjoyed our breakfast and that my staff at breakfast were nice. I am sorry about the confusion regarding the incident with the fire alarm, and I will for sure try to find out what went wrong there. I make it my priority to respond to feedback from out guests,...

Bangkok
Reviewed 13 August 2015 via mobile

Hotel located at the city center where tourists spots are within walking distance. Breakfast has good selection. Wifi available but some room might have signal strength issue. No aircon so noise from outside might be a problem if you need to leave window opened.

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Helpful?
Thank PopMU
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review. We are starting to install a new wifi system next week and will have coverage and speed in the whole hotel when this is finished. Jon Henneli Scandic Neptun

Voss
Reviewed 12 August 2015

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Thank X5401DNsandram
Jon H, General Manager at Scandic Neptun, responded to this review

Saskatoon, Canada
Reviewed 11 August 2015

We stayed here for 3 nights. After the first night we had trouble getting keys to work. On the 3rd night of our stay we had 2 other guests try to get into our room having been given keys by the front desk. The room was hot , 25 Celsius and no breeze from an open window. As others have...

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Helpful?
Thank RMB-SK
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review. I am sorry about your poor experience, unfortunately we had some IT problems during one of our busiest weekends and sadly this affected our operations. I am glad to hear that Mette was able to help you with your travel arrangements, and we are working to avoid similar circumstances in the future. Jon...

New York
Reviewed 11 August 2015

If you are part of a tour group in Bergen or are a flight attendant on SAS airlines you may have no choice but to stay at the Scandic Neptun hotel. If you are not, you will want to avoid it. The staff was completely indifferent to the fact that there was a wait to check in that lasted more...

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Helpful?
Thank jackie w
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review. I am sorry about your poor experience, and especially that you experienced poor service. We have had som issues with our IT systems, these are solved now, but they should anyway not reduce our service and ability to smile. Jon Henneli General Manager Scandic Neptun

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Scandic Neptun hotel Hotel Scandic Neptun in central Bergen has a quayside location within walking distance of Bergen's top attractions and entertainment. From the Scandic Neptun hotel, step into downtown Bergen and visit Bryggen, Bergen's Hanseatic area and a UNESCO World Heritage site. Discover penguins, seals and fish down at Bergen Aquarium. The popular Fløibanen funicular railway is just a few minutes' walk from the hotel and takes you right to the top of mount Fløyen, one of the seven mountains surrounding Bergen. At the Scandic Neptun hotel we have one of Bergen's largest collections of modern art, giving you a great cultural experience during your hotel stay in Bergen. We're also renowned for the gourmet dishes served in Restaurant Lucullus. In addition, we have a continental-style bistro and a wine and champagne bar. Arrange meetings, conferences or events in one of our venues at Scandic Neptun, all with wireless internet and modern equipment. ... more   less 

Additional Information about Scandic Neptun

Address: Valkendorfsgaten 8, Bergen 5012, Norway
Region: Norway > Western Norway > Hordaland > Bergen
Price Range: $142 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Scandic Neptun 3.5*
Number of rooms: 130
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Also Known As:
Neptun Hotel Bergen
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Questions & Answers

Here's what travellers have asked, with answers from Scandic Neptun staff and other travellers.
5 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Specify the need for a proper double bed”
 of 5 bubbles Eatboy, 20 Sep 2016 | Read review
“Double-Room is spacious, with a business style.”
 of 5 bubbles Qingning, 23 Aug 2016 | Read review
“Room toward road is very noisy, check toilet and windows as many are broken”
 of 5 bubbles digvijays_12, 9 Aug 2016 | Read review
“Not impotant, may be upper floors have a good view to the fiord”
 of 5 bubbles HeinzHeld, 20 Jul 2016 | Read review
“IF you ask for a quiet room, be sure to insist on one! We wish we had...”
 of 5 bubbles HelencTorontO, 18 Jul 2016 | Read review
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