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Scandic Neptun

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Scandic Neptun
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768 Reviews from our TripAdvisor Community

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Showing 422: English reviews
Nannestad
Reviewed 20 August 2015

This hotel is located in the heart of Bergen, so location is great, but it stoppes there. The entrance is Dirty, filled with trash, and cigarette butts and "snus" Reception itself is light, and airy. The rooms are many and different, somthing that could be ok, but when you never know what to expect it just gets frustrating. (I know...

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Helpful?
Thank OEA-74
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review Sorry to hear that you are not satisfied with our property. Regarding the breakfast we have had som issues on the busiets days and are therefore currently planning to expand the buffets and breakfast area. We also have had some issues with temperature control in some of our rooms and are working to...

Oslo, Norway
Reviewed 18 August 2015

We where 4 friends staying one night at this hotel. We had 2 superior rooms. One with a view out, and the other with a view inwards to the "backyard". The first thing we reacted on was that the rooms was complete different. The one with a view inwards was bigger and newer. The other room was more old and...

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Helpful?
Thank Thastian
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review. We have 270 rooms in Neptun of different categories and age. Some og our superior rooms are brand new, and some are older. I am happy to hear that our staff treated you in a friendly way. Jon Henneli Scandic Neptun

Canberra, Australia
Reviewed 18 August 2015

On arrival at the hotel I found the entrance area covered with cigarette butts. Check-in at reception was smooth but I was given no information about breakfast times, restaurants etc. Then proceeded to the ONE elevator that is slow and tiny. I was on the 7th floor but ended up using the stairs it was so overcrowded and slow. My...

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Helpful?
Thank Oz_Kiwi7
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review. It looks like we could have done a better job with our communication. In Neptun we have three elevators, and breakfast times is one of the points that we should inform about at check in. We are currently planning a bigger breakfast area. Jon Henneli Scandic Neptun

Fredrikstad, Norway
Reviewed 18 August 2015

Fantastic feeling to open up the sliding doors to the balcony of the room. The receptionist really made us feel welcome and truly wanted us to have a nice stay at the hotel. The breakfast was excellent

Review collected in partnership with ScandicHotels.com
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Helpful?
1Thank mariaaJ193ZF
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review. We are so happy to see that you enjoyed your stay with us. Hope to see you again soon. Jon Henneli Scandic Neptun

Sacramento, California, United States
Reviewed 18 August 2015

Very good location and within easy walking distance to the fish market and many other locations. We booked four nights (non-consecutive) staying one night, leaving for two days and then back for the remaining three. The initial room they gave us was an old one with a bathroom that smelled so bad we could not stay there. They switched us...

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Helpful?
Thank Brad D
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you fpr your review. I am sorry that we failed to provide good information during the fire alarm. We have already from our experience with two similar incidents this summer made adjustements in our procedures in order to secure our guests better communication in such incidents. We have had drills and an external company revising our routines...

Dubai, United Arab Emirates
Reviewed 18 August 2015

We just checked into the Scandic Neptun and were very surprised when we arrived to our room, which looked absolutely nothing like the Expedia or Hotel Website photos. The front desk staff informed us that only a few rooms look like the ones in the photos but the majority of the rooms are older and have not undergone renovation. There...

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Helpful?
Thank chazelb
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review. In Neptun we have 270 rooms of different categories and size. We have 70 brand new rooms and approx 50 newly refurbished rooms. Unfortunately it is impossible for us to have pictures of every single room the internet. We still feel that our pictures give a fair description of our property, and I...

Shetland
Reviewed 17 August 2015

Review collected in partnership with ScandicHotels.com
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1Thank Sharon M
Jon H, General Manager at Scandic Neptun, responded to this review

Cooma, Australia
Reviewed 16 August 2015

Spent two nights here. Old section. Room size good, no safe, no air con, room hot at night, couldn't get fresh air into the room, bed good. Central location excellent for exploring. Bathroom very good, but I still hate those European shower screens, no tissues, no toiletries other than soap, no face cloths throughout norway. Turned into muscle man managing...

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Helpful?
Thank 639Kay
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review. Sorry to hear that you were dissatisfied with the service in Norway. I will use your feedback in our improvement work. And if you send us an email with the room number I will get somebody to check out the issue with the door and lock. Jon Henneli Scandic Neptun

Stockholm
Reviewed 15 August 2015

The hotel is situated at a super location for tourists in Bergen. Just a few minutes to the main attractions! We asked for a refurbished room (because of a leg operation) and got a really nice one. Not big, but enough space. Both the room and the bathroom were new and clean! The beds were very good - as everything...

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1Thank AroundTheWorld000
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you for your review. Our best prices is always available at www.scandichotels.com and this is also the best way to get in direct contact with us for details and changes. I am happy to see that you were satisfied with your stay, and also to be able to tell you that a new and bigger breakfast area...

Yerevan
Reviewed 13 August 2015

The staff is great. The rooms are very clean and comfortable, the breakfast is for all tastes. I stayed on10 th august with my family and children we are very very satisfied. The staff is very helpful, very kind.

Review collected in partnership with ScandicHotels.com
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1Thank arusyakk2015
Jon H, General Manager at Scandic Neptun, responded to this review

Hi and thank you very much for your review. I am very happy to hear that you enjoyed your stay with us . Hope to see you again soon. Jon Henneli General Manager Scandic Neptun

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Scandic Neptun hotel Hotel Scandic Neptun in central Bergen has a quayside location within walking distance of Bergen's top attractions and entertainment. From the Scandic Neptun hotel, step into downtown Bergen and visit Bryggen, Bergen's Hanseatic area and a UNESCO World Heritage site. Discover penguins, seals and fish down at Bergen Aquarium. The popular Fløibanen funicular railway is just a few minutes' walk from the hotel and takes you right to the top of mount Fløyen, one of the seven mountains surrounding Bergen. At the Scandic Neptun hotel we have one of Bergen's largest collections of modern art, giving you a great cultural experience during your hotel stay in Bergen. We're also renowned for the gourmet dishes served in Restaurant Lucullus. In addition, we have a continental-style bistro and a wine and champagne bar. Arrange meetings, conferences or events in one of our venues at Scandic Neptun, all with wireless internet and modern equipment. ... more   less 

Additional Information about Scandic Neptun

Address: Valkendorfsgaten 8, Bergen 5012, Norway
Region: Norway > Western Norway > Hordaland > Bergen
Price Range: $131 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Scandic Neptun 3.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Neptun Hotel Bergen
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Questions & Answers

Here's what travellers have asked, with answers from Scandic Neptun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel in Bergen”
 of 5 bubbles angelPreston, 22 Dec 2016 | Read review
“Specify the need for a proper double bed”
 of 5 bubbles Eatboy, 20 Sep 2016 | Read review
“Double-Room is spacious, with a business style.”
 of 5 bubbles Qingning, 23 Aug 2016 | Read review
“Room toward road is very noisy, check toilet and windows as many are broken”
 of 5 bubbles digvijays_12, 9 Aug 2016 | Read review
“Not impotant, may be upper floors have a good view to the fiord”
 of 5 bubbles HeinzHeld, 20 Jul 2016 | Read review
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