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Room is small - about 20sqm? , no aircon and we were given fan- is ok because is winter but summer time might be different, bed was ok- no slipper and toothbrush but can request from the housekeeping. breakfast is lovely- not much variety but...More
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 1 December 2017
thank you for sharing your impressions of your stay in our Hotel Mercure Wien Westbahnhof!
I’m happy to hear that you enjoyed your stay with us and are thankful for the good rating. We’re looking forward to welcome you again and sending you...More
This is a corporate hotel conveniently placed closely to Vienna West Banhof station so useful for trams & trains only minutes ride to the centre.
Very hot rooms as the air conditioning was turned off (it's October). So we had to open windows to the...More
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 25 October 2017
I am very pleased that you took the time to review your visit with us at Mercure Wien Westbahnhof. Thank you for your positive review, the nice feedback, and also for your critique. We take your input very seriously and I have already...More
It's a big slab of a place, with no charm, but its position, just a stone's throw from the West Station, is excellent. The room was adequate, with the twin beds that my friend and I had requested, and the bathroom was small, with a...More
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 17 October 2017
we are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success.
When guests like you take the time to write a review based...More
A very nice, modern well located hotel with comfortable rooms but as with most hotels bar prices are a bit high. The room card stopped working twice which meant trailing back to reception but nothing major.
It took 1 hour 20 minutes to walk back...More
Thank Irene N
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 16 October 2017
Dear Irene N,
Thank you for staying with us at Mercure Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest.
We are very pleased that you enjoyed our services and your overall stay...More
I had originally booked this hotel for 5 nights, but we left after only one. Reason being that the room we were assigned was just not acceptable (especially for the price we were charged!!). It was a "junior suite" and cost more than a regular...More
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 10 October 2017
we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof.
Thank you for the positive assessment for the breakfast.
But we regret that your experience with the room did not meet your expectations; please allow us to express our...More