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Sheraton Salzburg

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#11 of 131 Hotels in Salzburg
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Salzburg
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962 Reviews from our TripAdvisor Community

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Showing 742: English reviews
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Guelph, Canada
Reviewed 1 week ago

We took the train from Vienna to Salzburg and it was an easy ten minute walk to the Sheraton. Check-in was prompt. Room card is required in the elevator which I like for security purposes. There is a dining room which we did not use. Breakfast is available at a cost. The lobby is welcoming and attractive. Our room had...

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1Thank PamGurdHughes
Reviewed 1 week ago via mobile

We stayed here on a family trip to Salzburg and loved the hotel. Everything about the hotel was great. Every hotel employee was friendly and went out of their way to be helpful. We were advised on places to go and always given help and advice. As a Platinum Starwood member who stays at many SPG properties, this was one...

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1Thank CMFN4
Reviewed 1 week ago

Warmly greeted by staff. Even though we arrived early they checked us in. We had a gorgeous, large room on the 4th floor. As spy Amex members they gave us club privileges. Every morning and every evening upon entering the lobby the staff would greet us. The club lounge served the most amazing food and beverag s. I cannot speak...

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Thank Debbie L
New York City, New York
Reviewed 2 weeks ago

Sheraton Grand Salzburg Hotel is a truly classy and grand hotel at an excellent location next to Mirabel Palace. You can easily walk from the hotel to the Old Town via Mirabel Palace Garden and also to the Mozart House in the Market Square. Bus stops for buses to the train station (Salzburg Hbf) or the Old Town are only...

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Thank Jae L
London, United Kingdom
Reviewed 2 weeks ago

We stayed for 2 nights in early March as part of a Bavarian trip. As an SPG Platinum member, we received an upgrade to a Junior Suite on the front of the hotel. Check in service was very good, and we took the opportunity to purchase Salzburg 48 hour Cards at the same time. I would definitely recommend this card...

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1Thank Austind88
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Austin, Thank you very much for your thorough feedback. I am glad that you enjoyed your stay to the fullest and that you were satisfied with our amenities and my team. We are looking forward to hopefully welcoming you back soon! With best regards, Herbert Mosbruck

Seattle, Washington
Reviewed 3 weeks ago

I stayed at this hotel in March. Encountered front desk manager Hermann, and his colleague Andreas. There was a little issue with my credit card, and they really helped me on this. Very impressed by their hospitality. Also Malik and Markus at the club lounge were also very friendly and attentive. They both responded to my requests promptly and warmly.

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Thank Jefferson L
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Jefferson, Thank you so much for your valuable feedback on TripAdvisor. I am happy to hear that you had an enjoyable stay at our hotel and that my team took great care of you. We are all looking forward to hopefully welcoming you back soon! With best regards, Herbert Mosbruck

Reviewed 3 weeks ago

This is a great Starwood property. Our check-in was delayed by a regular customer (maybe local). While normally this might have been annoying, the way the front desk staff handled this VERY friendly elderly gentleman showed the level of service. I'm sure if we'd demanded a similar length of conversation they would have accommodated. Room was large, bathroom was beautiful....

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Thank Greg W
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Greg, Thank you for your feedback on TripAdvisor. I am happy that you enjoyed your stay at the Sheraton Grand Salzburg and in the city. My team and I are looking forward to hopefully welcoming you back at any time! With best regards, Herbert Mosbruck

Zurich, Switzerland
Reviewed 20 February 2017

We spent one night in the Shraton Salzburg. The rooms are nice and spacious, the location is good, next to the Mirabell palace and 10 minutes by foot to the old city. The whole place might need some renovation from its 80ies chic, but the service is excellent and very helpful.

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Thank DaKe72
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "DaKe72", Thank you for your feedback. I am happy to hear that you were satisfied with your stay at the Sheraton Grand Salzburg. We are constantly renovating our hotel in order to update our amenities for our guests. My team and I are looking forward to hopefully welcoming you back soon. With best regards, Herbert Mosbruck

Portland, OR
Reviewed 18 February 2017

We stayed in an updated room after first being assigned an old room. The new rooms are very nice and in-line with a luxury classification. The old rooms don't have that vibe. Walking to old town is takes about 15-20 minutes... not bad but next time I'd rather stay a little closer in. For visitors that prefer bus tours and...

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1Thank julp29
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "julp29", Thank you very much for your feedback on TripAdvisor. I am happy to hear that you enjoyed your stay and our Club Lounge. My team and I are looking forward to hopefully welcoming you back soon. With best regards, Herbert Mosbruck

Stockport, United Kingdom
Reviewed 14 February 2017

Our first time in Salzburg and we picked a gem! We loved the Sheraton Salzburg, from the politeness of the front desk staff at check-in, to the central location and the wonderful piano bar! The Club Lounge was very very nice, one of the best lounges in the Starwood Hotel Portfolio! We went every night for an hour before going...

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1Thank welovesunshine2
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "welovesunshine2", Thank you for your feedback. I am very happy to hear that you were satisfied with your stay at our hotel! My team and I are looking forward to hopefully welcoming you back at any time! With best regards, Herbert Mosbruck

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Restaurant Mirabell
Restaurant Mirabell
Cuisines: European, Central European, Austrian
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Salzburg

Address: Auerspergstrasse 4, Salzburg 5020, Austria
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Price Range: $253 - $851 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Salzburg 5*
Number of rooms: 166
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Also Known As:
Sheraton Salzburg Hotel Salzburg
Salzburg Sheraton
Hotel Style:
#1 Business Hotel in Salzburg
#8 Family Hotel in Salzburg
#9 Luxury Hotel in Salzburg
#13 Romantic Hotel in Salzburg
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Salzburg staff and other travellers.
6 questions
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1 month ago
11 months ago
Sherman, Texas
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a modernised room on an upper floor with a garden view”
 of 5 bubbles HampshireProf, 10 Feb 2017 | Read review
“Die Zimmer in 5 Etage mit blick uber dem Park. :)”
 of 5 bubbles michellewenz, 30 Jan 2017 | Read review
“ask the rooms with the garden view”
 of 5 bubbles 104sv, 31 Dec 2016 | Read review
“Ask for a room on the 5th/6th floor which have recently been refurbished and ask for a view of the Mirabell gardens”
 of 5 bubbles rkid001, 30 Dec 2016 | Read review
“Get a room or suite on the renovated floors overlooking the park”
 of 5 bubbles NoelW552, 27 Dec 2016 | Read review
5 of 5