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Mercure Grand Hotel Alfa Luxembourg

GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Mercure Grand Hotel Alfa Luxembourg
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841 Reviews from our TripAdvisor Community

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Showing 466: English reviews
Dallas, Texas
Reviewed 18 July 2014 via mobile

The location was perfect and saved on two cab rides for me. The staff was friendly and helpful. The room and bathroom were a good size, and the bathroom was spotlessly clean. The carpets and furniture were rather dated and worn. The walk to the old town was about 25 minutes.

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Helpful?
1Thank travelingtexan23
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, It is with a nice pleasure that we discovered your review on Tripadvisor. We would like to thank you for taking the time to send it, and also for all your feedback. Your satisfaction is our goal, and every day all staff strives to give the best of them for this. We were delighted to read that you...

Reviewed 11 July 2014

Stayed for 1 night on the way home from a Rail Holiday. Impressive frontage & good reception. However, room was vey basic, carpets stained by bleach, and bathroom so small, it was not easy to get in and use the facilities. Why have outward opening shower doors that soak the floor that you are about to stand on? Separate toilet...

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Helpful?
Thank Mel S
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, First of all, I would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor, and also for giving us your feddback. It is with regret, we note that your stay did not give you entire satisfaction. Also, we offer you our sincere apologies concerning the experience...

buckinghamshire, England
Reviewed 7 July 2014

We stayed here on our way home from a Great Rail Journeys Rhine cruise. Our room and our bed were huge! But the bathroom looked a bit tired, and the carpets in the corridors had seen better days - were very stained. The breakfast was adequate, but it is difficult to make a comment about the food in the dining...

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Helpful?
Thank marionsco
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, May I begin by thanking you for your review of the Mercure Alfa Luxembourg Centre Gare on TripAdvisor. As we are most concerned with the satisfaction of our guests, your feedback is of great value to us. It is with regret, we note that your stay did not give you entire satisfaction. Regarding the room, I just want...

Auchinleck, United Kingdom
Reviewed 6 July 2014

Was on an organised trip by the Iron Maiden Fan Club. Brilliant hotel in the centre of Luxembourg. All the staff were brilliant and very friendly (especially as due to a Belgian train strike I was very late checking in). My room was large and spotlessly clean and had a large shower room. The bed was extremely comfy and as...

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Helpful?
1Thank lem01uk69
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, First of all, I would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. We discovered your kind words with pleasure and your feedback has been shared with the entire team. We were delighted to read that you enjoyed our friendly staff, our large room and...

Newbury, United Kingdom
Reviewed 4 July 2014

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Colin E
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Birmingham, United Kingdom
Reviewed 29 June 2014

We stayed 1 night as a stopover travelling by train. Ideally situated opposite the Railway Station. And a 10 minute walk over the viaduct into the old town. Nice restaurant, good breakfast choices, and very comfortable rooms. Will stay again when passing through.

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Helpful?
1Thank dylan3spot
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you so much for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. I was delighted to read that you enjoyed your stay with our french style brasserie, our all you can eat breakfast and our comfortable rooms. We hope to welcome you again soon, Sincerely, Anne – Sales Team...

Heidelberg, Germany
Reviewed 21 June 2014

Was thr on an official trip. The check in staff was nice and the process smooth. Got the room on 6th floor, towards the back. Due to this a pretty quiet room, since the front is just opposite the Luxemburg station. The room was comfortable, though the working space on the table was too less. Bed and linen was comfortable,...

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Thank ArunMav
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, May I begin by thanking you for your review of the Mercure Alfa Luxembourg Centre Gare on TripAdvisor. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. I’m pleased to inform you that we are working hard to finalize our renovation project to bring a new design, more...

Italy
Reviewed 5 June 2014

I spent there 3 night during the weekend. Good rooms, no noise, very clean, big toilette and delicious breakfast. I hate one thing: the chambermaids come into the rooms freely, also in my presence. I hate it!

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Helpful?
1Thank Gattoreste
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, May I begin by thanking you for your review of the Mercure Alfa Luxembourg Centre Gare on TripAdvisor. As we are most concerned with the satisfaction of our guests, your feedback is a great value to us. Concerning the housekeeping service, be sure that our manger has taken appropriate measures over this matter to ensure it does not...

Carrick-on-Shannon, Ireland
Reviewed 2 June 2014

We thought this hotel was fine -- great location across from the Central Gare (bus/train station). Meals were overpriced, however, with buffet breakfast at 20 euro per person, and two small bottles of still water from the minibar were 7.60 euro. We had a room with a small balcony on the 4th floor facing the Gare which was fine during...

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Helpful?
Thank MCD61049
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Good afternoon, Thank you for taking the time to tell Tripadvisor travelers and us about your recent trip and also for choosing the Mercure Alfa Luxembourg Centre Gare. As we are most concerned with the satisfaction of our guests, your feedback is of great value to us. It is with regret, we note that your stay did not give you...

San Francisco, California
Reviewed 1 June 2014

We stayed here for four nights and although it was pleasant enough, if I ever visit Luxembourg again, I will definitely check out other options. The hotel seemed long overdue for some TLC. Our room was clean but the carpet was a bit stained and the sheets (bottom sheet and duvet cover) had holes in them. The bed itself was...

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Helpful?
1Thank Sarah L
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, First of all, I would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. As your satisfaction is our goal, every day all staff strives to give the best of them to reach it and your feedback is the basis of our work. I take the...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located opposite the railway station, in the heart of the business and shopping district and close to the historic town centre, with the European institutions nearby. 141 airconditioned rooms with bathtub and shower, telephone, modem, televison and minibar.The hotel also features a restaurant and meeting rooms. Pay WiFi Internet is available throughout the hotel. ... more   less 

Additional Information about Mercure Grand Hotel Alfa Luxembourg

Address: 16 Place de la Gare, Luxembourg City 1616, Luxembourg
Region: Luxembourg > Luxembourg District > Luxembourg City
Price Range: $106 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grand Hotel Alfa Luxembourg 4*
Number of rooms: 141
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Also Known As:
Mercure Luxembourg City
Accor Luxembourg City
Mercure Grand Hotel Alfa Luxembourg Luxembourg City
Hotel Style:
#1 Best Value Hotel in Luxembourg City
#9 Green Hotel in Luxembourg City
#16 Luxury Hotel in Luxembourg City
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Grand Hotel Alfa Luxembourg staff and other travellers.
5 questions
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over a year ago

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Questions? Get answers from Mercure Grand Hotel Alfa Luxembourg staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms towards the main street has a wonderful view towards the train station. I had no problems with street-noise.”
h_konm920, 12 Apr 2017 | Read review
“Stayed in a room with front view railway station, so far wrong lighting switching ruined the experience, make sure about the switching”
QuietBrazilian, 29 Jan 2017 | Read review
“city view rooms”
kiltmaker2, 16 Jan 2017 | Read review
“During our stay the room on the 3rd floor was not yet remodelled.”
202arjens, 7 Jan 2017 | Read review
“Choose a room on a higher floor”
petermathewscmg, 15 Dec 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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