Grand Serai Congress & Spa
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Grand Serai Congress & Spa

Traveller (654)
Room & Suite (127)
Dining (50)
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About

4.5
#8 of 32 hotels in Ioannina
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The hotel "Grand Serai Congress & Spa" comes to offer a brand new perception of hospitality. This is a genuine palace, which combines the traditional style of Ioannina with elements of the Middle East. The incomparable luxury and the unique facilities guarantee a starling 5* stay. Grand Serai Congress & Spa, with attention to the details of the care and well being of our guests, invites you all year round to come and satisfy your need to "escape" from the daily routine.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Poolside bar
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Sauna
Hot bath
Indoor pool
Outdoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Family
Languages Spoken
English, Greek

Location

Dodonis 33, Ioannina 45221 Greece
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
Ioannina Airport
1,007Review5Q+A44Room tips

Reviews
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Detailed Reviews
JohnMakris1973 wrote a review Jan 2020
Athens, Greece
5.0 of 5 bubbles
A very good hotel, with great value for money, offering excellent service, very nice food, very nice big rooms, extremely friendly staff, located in a very convenient location offering you the option to be in walking distance from the city center and the lake. We spent there six nights, including the new year eve, where we really enjoyed ourselves. The lobby is a great plus as well as the Christmas decoration. Definitely is strongly recommended...
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yannis K wrote a review Jan 2021
Glyfada, Greece
+1
5.0 of 5 bubbles
The hotel is ideally located very near the Center of the city. I have no comment on the quality of the rooms and services, they are superb. It one of the best places to stay at the general area.
Every time I took family along they loved it, particularly the kids. The rooms can easily fit family with 3 kids, if they are all under 8, and at minimum extra cost.
The pool and the breakfast area are outstanding too.
Must visit and stay
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Migena D wrote a review Feb 2020
Tirana, Albania
4.0 of 5 bubbles
The hotel offer a perception of hospitality. Typical 5* city hotel. It's greater advantage, the location literally at the center of the city.
Clean, providing the amenities which are standard for this type of hotels. Staff very friendly and helpful. The architectural style imitates the local ottoman style, complete with domes, and the interior decoration is inspired by the local history. The hotel has a wide free parking and it is conveniently located in the heart of the town of Ioannina.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarilynZahariadis wrote a review Feb 2020
3.0 of 5 bubbles
Lobby, location, parking area and attendant, front desk, great. Halls very dark, as was the atmosphere. No Wifi in the room, went to front desk and they kindly gave me a plug for the room to ensure WiFi would reach, it did. Must have known that room needed it beforehand. Room wasn’t fully made up the 2nd day and found the bedspread rolled up in a cabinet under the tv stand. Doorbell rang at 8PM waking us. It was room service asking if we needed anything?? Maybe they came to put the bedspread back on? I did not put towels and such on the floor following their environmental suggestions but they were changed anyway. Breakfast was not impressive, neither was the staff, didn’t want to be there. Was told the first day, they ran out of plant based milk the day before and the next day was told they had it but never brought it to me, after tracking them down, was told, sorry but manufacturer still hadn’t delivered it. After a two day stay, went to another hotel in the area and was fully satisfied. Unfortunately, found Serai overrated.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ImpertinentCook wrote a review Feb 2020
Castellina In Chianti, Italy
3.0 of 5 bubbles
We booked this hotel last minute snd it was the only available one because there was carnival going on and we didn’t know. Obviously the price we paid was higher than average but we needed the time off so we decided to go. The hotel is heavy on curtains, chandeliers, velvet and has not enough light in the corridors. Everything felt old and it was not really clean either. The floor was covered in dust bunnies and the room smelled vaguely of pee. Not anything you imagine in a so called 5 star hotel.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yanis wrote a review Apr 2022
Athens, Greece
5.0 of 5 bubbles
Nice hotel, situated in the heart of Ioannina city with very Polite personnel, Offered us a beautiful experience in Ioannina city center. Parking availability 24/7. Clean & tidy, one of the two five stars hotel of the city. It is not a value for money hotel. Prices in Easter time were high.
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from E-Sales Akti Ariadni, Μάρκετινγκ at Grand Serai Congress & Spa
Responded 29 Apr 2022
Dear Yanis, Thank you so much for staying with us and for sharing your experience. We are glad to know that you had a wonderful time and learn your appreciation about our staff and facilities! We look forward to welcoming you again in the near future! Best regards, The Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dimitris Z wrote a review July 2021
Warsaw, Poland
5.0 of 5 bubbles
After Covid the crew and rules are really friendly to visitors. I liked the attitude of people and especially of the waiters who are always available to direct you on the city beauties.
Hotel looks … like serai … so there is no need to compare it with standard hotels. It has his own character it travels you on the history of Ioannina.
The location is key. Near to city center market, to the castle and to the lake in a walking distance. You don’t need your car and you can park in a amazing open and secure space
Room are … old… like a serai
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: Parking is unique and you should avoid the driving. City looks beautiful on foot! Pool is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Practised_traveller wrote a review Dec 2023
Europe
4.0 of 5 bubbles
Our family of four stayed for two nights at a two-bedroom, two bathroom executive suite (394). Not the best view ever but it was incredibly roomy and thank the Lord for the two bathrooms (anyone with teens will know what I mean). Taste is a personal thing and the decor was not to our taste despite the clearly expensive choices - velvet sofas, heavy rugs, dark wood and Swarovski chandeliers absolutely everywhere; on the other hand, the dedicated and pleasant staff most definitely were. From checkin to checkout, they were all professional and pleasant, dealing with any issues that arose immediately, with humor and a smile. The breakfast had a very good selection and the staff were working hard to keep everyone happy. Pity that the pool and spa were not open the first night of our stay and pity that the gym was such a let-down (not a nice space and the treadmill was out of order). Ample and secure parking on the grounds, a short walk to historic sites, cafes and restaurants.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Άλλο at Grand Serai Congress & Spa
Responded 16 Jan 2024
Dear guest, Thank you for taking the time to share your feedback on your recent stay at our hotel. We are delighted to hear that your family of four enjoyed the spacious executive suite during your visit. We appreciate your thoughtful comments on our staff, and we are thrilled to learn that their professionalism and pleasant approach contributed positively to your overall experience. We apologize for any inconvenience caused by the temporary closure of the pool and spa on the first night of your stay. Additionally, we are sorry to hear about your disappointment with the gym facilities. We understand the importance of these amenities and we will be working on improvements to enhance the experience for our guests. On a positive note, we are glad to know that you found the breakfast selection satisfactory and appreciated the hard work of our staff in ensuring a pleasant dining experience. We take note of your observations regarding the decor in the suite We are thankful for your acknowledgment of our ample and secure parking facilities and the convenient location of the hotel. Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future, providing an even more enjoyable stay. Best regards, The Hotel Management
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Katerina M wrote a review Feb 2020
5.0 of 5 bubbles
Unfortunatelly i was here only for the weekend, however i need to tell you that this is an absolutelly amazing luxurius hotel. It worths each an every of its 5 stars! Its supee clean, bedroom smells luke sandalwood, linen and towels are soft and rich. Dont forget to treat tourself to an espresso at the lovelly bar and why not spoik yourself with a spa therapy. Dinning at Yiasemi is recomended. Good central Location.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leonid L wrote a review Apr 2023
Paris, France
2.0 of 5 bubbles
This was advertized as a 5* spa resort. Leaving aside the fact that the spa has been closed until further notice ever since I first saw the website, the place just doesn't live up to its website. Rooms are dusty and dirty (after check in, I had to call the front desk and insist that housekeeping re-clean the room). Wifi never started working despite multiple promises to the contrary. The hotel is used by school trips, and you have kids running in the corridors until 3am; the staff do nothing about it. The breakfast has variety but that doesn't really help. The place badly needs a facelift and better management.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from E-Sales Akti Ariadni, Μάρκετινγκ at Grand Serai Congress & Spa
Responded 5 May 2023
Dear Leonid L, We appreciate your comments and we truly apologize for not reaching your expectations on certain aspects. Your feedback has been carefully considered and thank you for highlighting the issues you encountered, to our attention. We are pleased to inform you that the spa services are now in full operation and we do hope you could give us another opportunity in future to welcome you back and prove that we can serve you better. Once again, thank you for your review, it is certainly through the comments of our Guests, that we can improve our services. Kind regards The Hotel Management
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andmar2015 asked a question Oct 2017
Suffolk, United Kingdom1 contribution1 helpful vote
How close to the beach Is the hotel
Answer from Peter M
Ainsdale, United Kingdom55 contributions39 helpful votes
You wouldn't want to swim in the lake the water is discusting
Dick L asked a question July 2017
Worcester, Massachusetts4 contributions
How many rooms in this hotel?total
Answer from DEN P
216
Guide42939518188 asked a question Nov 2019
Kala Nera, Greece
Jasas.thelo na kso dheqeste me to kuponi uga.efkaristo
Answer from DEN P
Θα ήθελα να ρωτήσω εαν η εξωτερική πισίνα ειναι ανοιχτή.Καλή σας μερα
Αγαπητή Basiliki2, Η χρήση του parking στο Grand Serai είναι απολύτως δωρεάν για τους πελάτες του, η δε προνομιακή θέση του ξενοδοχείου κοντά στο κέντρο της πόλης αποτελεί ένα από τα μεγάλα πλεονεκτήματα για όμορφες βόλτες στην πόλη, στο εμπορικό κέντρο και στη λίμνη των Ιωαννίνων. Επίσης, η χρήση της εξωτερικής πισίνας, κατά τους ζεστούς μήνες του έτους διατίθεται δωρεάν για τους πελάτες του ξενοδοχείου. Εναλλακτικά, προσφέρονται εξαιρετικά ελκυστικά πακέτα για τη χρήση του Spa, χαμάμ και εσωτερικής πισίνας, αλλά και πληθώρα αναζωογονητικών θεραπειών και μασάζ στο Grand Serai Spa. Θα χαρούμε πολύ να σας ενημερώσουμε με περισσότερες λεπτομέρειες για όλες τις υπηρεσίες μας. Με εκτίμηση, Μιχ. Γ. Μακρυδάκης Διευθυντής - Grand Serai Congress & Spa Hotel
Joanna asked a question Sept 2016
Patras, Greece115 contributions37 helpful votes
Τι περιλαμβανει το πρωινο;ευχαριστω πολυ
WarwickH wrote a tip May 2024
City of Greater Geelong, Australia73 contributions13 helpful votes
5.0 of 5 bubbles
"If you stay at this hotel, take the short walk to To Steki restaurant for a meal and brilliant customer service from Vicky."
Read full review
ME M wrote a tip Apr 2024
Winchester, United Kingdom139 contributions50 helpful votes
4.0 of 5 bubbles
"Not too many restaurants nearby if you won't want to use the hotel eatery, do your research first. "
Read full review
Tom P wrote a tip May 2023
1 contribution
1.0 of 5 bubbles
"Go to the gym at quiet times because an absolute max of 5 people can train in an area of 1m x 2m each"
Read full review
Marshall S wrote a tip May 2023
741 contributions147 helpful votes
5.0 of 5 bubbles
"Book well ahead to get best rates"
Read full review
Claire C wrote a tip Mar 2023
74 contributions48 helpful votes
3.0 of 5 bubbles
"Don't touch their piano!"
Read full review
Not the right property for you?
There are more places to choose from in the Ioannina area.
PRICE RANGE
AU$171 - AU$200 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mitsis grand serai congress & spa ioannina hotel ioannina, mitsis grand serai congress and spa ioannina, grand serai congress hotel
FORMERLY KNOWN AS
Mitsis Grand Serai Congress & Spa Ioannina
LOCATION
GreeceEpirusIoannina RegionIoannina
NUMBER OF ROOMS
216
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND SERAI CONGRESS & SPA (AU$171): 2024 Prices & Reviews (Ioannina, Greece) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Grand Serai Congress & Spa
What are some of the property amenities at Grand Serai Congress & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Serai Congress & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Serai Congress & Spa?
Guests can enjoy an on-site restaurant and a poolside bar during their stay.
Is parking available at Grand Serai Congress & Spa?
Yes, free parking is available to guests.
Are there opportunities to exercise at Grand Serai Congress & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Grand Serai Congress & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Serai Congress & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Serai Congress & Spa?
The staff speaks multiple languages, including English and Greek.
Does Grand Serai Congress & Spa have any great views?
Yes, guests often enjoy the mountain view available here.
Is Grand Serai Congress & Spa accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.
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