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smartline Neptuno Beach

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Traveller (368)
Pool & Beach (116)
Room & Suite (96)
Overview
  • Excellent50%
  • Very good36%
  • Average11%
  • Poor2%
  • Terrible1%
Travellers talk about
“animation team”(23 reviews)
“pool bar”(27 reviews)
“relaxing holiday”(17 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star accommodation
All hotel details
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Reviews (472)
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243 results
Traveller rating
144
69
19
6
5
Traveller type
Time of year
LanguageEnglish
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144
69
19
6
5
Show reviews that mention
All reviewsanimation teampool barrelaxing holidayhappy trainkids clubmini discothomas cook repadult entertainmentplenty of sun loungersjust returned from a weekbeach is lovelyspecial thanksbeach towelsbeach volleyballaqua gymhour tripside sea view
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1 - 5 of 243 reviews
Reviewed 2 days ago via mobile

Just back from a 2 week stay and couldn’t ask for better; have rarely seen a hotel so well looked after and staff that work so very hard to ensure guests have a fantastic holiday. The obvious things about the hotel are great, it’s clean,...More

Thank Michelle W
Reviewed 3 days ago

Excellent holiday, the most relaxing two weeks I've ever had, my 6 year old loved his whole stay, the hotel is spotless, lovely clean rooms, the food is excellent and all the staff make the holiday extra special. The entertainment by Alex was great and...More

Thank dawnminshull
Reviewed 3 days ago

We have just returned from our fifth family holiday at Neptuno. The ethos of this hotel is to ensure that everyone has a relaxing, interesting and enjoyable holiday. The good thing about this hotel is that it is located right on the beach and the...More

Thank dophil
Reviewed 1 week ago

It's not particularly easy to find a good & reasonably priced hotel with a combination of AI, own beach and good location in Crete, around Heraklion in particular. Since these were our main criteria, I must admit Neptuno Beach fully met the expectation. The territory...More

1  Thank Venalainen
Response from Nikoletta M, General Manager at smartline Neptuno BeachResponded 4 days ago

Dear Mrs Venalainen , Thank you so much for your choice to spend your family vacation with us. We are indeed so happy reading that we have managed to meet your expectations and offered you an enjoyable stay. All you kind comments will be shared...More

Reviewed 1 week ago via mobile

We stayed here for a week at the end of June just me and my partner. When we arrived it was 2am but the transfer was only 20mins and we were offered food which we both thought was really kind. We declined as was so...More

1  Thank Vanessa C
Response from Nikoletta M, General Manager at smartline Neptuno BeachResponded 4 days ago

Dear Mrs. Vanessa, We have to thank you for this wonderful feedback and all your kind comments for our services and staff. It’s a great joy to read, that we have managed to meet your expectations and you have spent an enjoyable week with us...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Internet
Free Parking
Bar/Lounge
Beachfront
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 85 - USD 235 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Heraklion
#8 Family Hotel in Heraklion
#9 Romantic Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 85 - USD 235 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Heraklion
#8 Family Hotel in Heraklion
#9 Romantic Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (368)
Pool & Beach (116)
Room & Suite (96)
Dining (50)
Amenities (11)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Lizzie O
30 July 2018|
AnswerShow all 6 answers
Response from Nikoletta M | Property representative |
Dear Guests, thank you for your choice to spend your holiday with us. There is a person responsible from Thomas Cook for the Guests of UK. Please check at the reception desk, upon your arrival, and the staff will inform you... More
1
Vote
Charlotte M
15 July 2018|
AnswerShow all 3 answers
Response from Vicki T | Reviewed this property |
There was one girl chery I think she was called who did the kids club. That was 3-4 everyday. Mini disco on a night was ok. The hotel is fantastic pool ideal for kids and obv the beach. Lots of games going on during the day... More
1
Vote
Charlotte M
15 July 2018|
AnswerShow all 2 answers
Response from Nikoletta M | Property representative |
Hello Mrs Charlotte and thank you for your choice to spend your vacation with us. We are looking forward to welcoming you. For the kids we have mini disco and mini club ,as well as a small playground . Wishing you a nice and... More
0
Votes
Room Tips
"See the review text. Consider non-pool-facing rooms for kids, though they're comfy."
Read review
"try to get the family room above the beach bar .brill"
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"Sea view rooms are best"
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"Worthwhile paying the extra for a Superior/Side Sea View room"
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