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Castello City Hotel

Traveller (242)
Room & Suite (103)
Traveller (242)
Room & Suite (103)
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25 Nov.26 Nov.
1 room, 2 adults, 0 children
Standard Room
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  • Excellent25%
  • Very good45%
  • Average18%
  • Poor8%
  • Terrible4%
Certificate of Excellence
GreenLeaders Silver level
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel.
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Property amenities
Free High Speed Internet (WiFi)
Room Service
Free Parking
Breakfast included
Public Wifi
Meeting Rooms
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Refrigerator in room
Good to know
Full view
81Good for walkers
Grade: 81 out of 100
318Restaurantswithin 0.5 km
72Attractionswithin 0.5 km
Reviews (581)
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All reviews top floor taxi rank where breakfast is served venetian walls floor restaurant nice place to stay modern rooms cretan hospitality would definitely stay here again rooftop bar booked this hotel breakfast room air conditioning the bus nice room min walk close to the airport
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1 - 5 of 233 reviews
Reviewed 6 days ago

I stayed here just for a night and all that I can say is about the single rooms. They are small, not very cosy and the view is to the hotel's courtyard. You have nothing to see there and in the middle of the night...More

Thank maryrotaru
Reviewed 4 weeks ago

We spent three nights at the Castello City Hotel and had a very pleasant stay. Our room was clean and had decent space; we were on the front of the building so the street noise was a bit louder than usual but it did not...More

Thank psnordo
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 2 weeks ago

Dear Guest, we appreciate the fact that you to wrote this review, I wish that we knew this information on time to be able to offer you a solution. This is the reason why the reception is operating 24 hours, to resolve all your issues....More

Reviewed 7 October 2018 via mobile

I am here visiting with family and I will say from the outside the hotel looks ok. The lady at the front desk was very pleasant, however we got to our room on the first floor and when we opened our door it smelled like...More

Thank asroberts73
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 2 weeks ago

Dear Guest, Two years ago we installed triple glazed windows with thermal and sound proof. When the doors are closed, the sound does not enter. There are various types of rooms for all the choices. For the guests seeking total quiet, we have the internal...More

Reviewed 25 September 2018

Pleasant staff. Well equipped rooms Walking distance to ports, museum and all the restaurants.On a bus route to and from the airport. Nr 1 bus at very reasonable rate. Good 5th floor restaurant with good views.More

Thank blhallpalmer
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 2 weeks ago

Dear Gust, We appreciate your nice review, Castello City Hotel is conveniently located very close to the center of the city, everything is within walking distance. People are walking up and down 24 hours, our city is one of the safest. The stores of the...More

Reviewed 28 August 2018

The hotel has a good central location. Other than that, renovation is needed. The corridor carpets are incredibly dirty, and our room had a wall view. An annoying sound (like a motor) could be heard almost throughout the day. Staff is ok, but overall I...More

Thank Sofia K
Response from Andreas_Fotakis, Διευθυντής at Castello City HotelResponded 29 August 2018

Dear Mrs, Sofia, there are various room types with various prices. The most economic rooms are the internal view rooms like the one you booked. We have rooms that face the city of Heraklion, and rooms that face the sea. The next time that you...More

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Questions & Answers
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Claire S
25 March 2018|
AnswerShow all 6 answers
Response from Sales C | Property representative |
Hello from Castello City Hotel. All the buses that come and go to West or East Crete have their station opposite the Heraklion port. Near the hotel there is a bus station for the buses that go to the villages south of... More
Lorraine H
1 June 2017|
AnswerShow all 3 answers
Response from Andreas_Fotakis | Property representative |
Dear Mrs. Lorraine, thank you for your inquiry, there is not a hairdresser inside the hotel, but around the hotel, there are plenty, since we are near the center of the city. We can recommend nice hairdressers as soon as... More
Google Translation
22 April 2017|
AnswerShow all 5 answers
Response from Andreas_Fotakis | Property representative |
Dear Sir / Madam, there is a 24 hours indoor guarded parking around 150 meters from the hotel. You arrive with your car at the hotel, unload your luggage and we will show you the way to the parking. The indoor parking is... More
Google Translation
Room Tips
"Ask for a room off the main street"
4 weeks ago
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"rooms ending with number 5 are smaller. ( 215,315 etc.)"
26 Aug. 2018
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"We had 1st floor room it was fine...our A/C was silent but worked!"
8 Jul. 2018
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"Expect the usual noise from a city at night, but close the balcony door and put on the aircon if street..."
19 May 2018
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USD 47 - USD 87 (Based on Average Rates for a Standard Room)
hotel castello citycastello city heraklion
GreeceCreteHeraklion PrefectureHeraklion
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