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Castello City Hotel

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Traveller (224)
Room & Suite (102)
Dining (46)
Overview
  • Excellent24%
  • Very good48%
  • Average18%
  • Poor7%
  • Terrible3%
Travellers talk about
“top floor”(27 reviews)
“taxi rank”(5 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
5 Aug.6 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (534)
Filter reviews
220 results
Traveller rating
67
93
37
14
9
Traveller type
Time of year
LanguageEnglish
More languages
67
93
37
14
9
Show reviews that mention
All reviewstop floorwhere breakfast is servedtaxi rankvenetian wallsfloor restaurantmodern roomsgreat varietywell located hotelwould definitely stay here againnight staycretan hospitalityrestaurant staffenjoyed my stayair conditioningrooftop barper dayminute walk
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1 - 5 of 220 reviews
Reviewed 6 days ago

The room was a good size. However, the bed was very uncomfortable. When getting ready to check out, I lifted the sheet to see that we were actually sleeping on what appeared to be a box spring (no mattress) with a large hole in it!...More

Thank Alan S
Reviewed 1 week ago via mobile

Backup generators never worked , honestly with 30🌡couldn’t breath ,worst place I’ve stayed in ,rude staff especially the blonde receptionist she doesn’t know how to treat guests !! noisy street ,poor breakfast but worst thing of is that I hate when service does not smile...More

Thank Nevertahn
Response from Andreas_Fotakis, Διευθυντής at Castello City HotelResponded 6 days ago

Dear [-], we respect the opinion of all our guests. everybody has the right of having one. This situation is different, though. You expected our personnel to get insulted and smile afterwards. Well, this is not an easy thing to do. Our staff has the...More

Reviewed 2 weeks ago

We had a room for two adults and two teens, although in one room it was clean and we had all we needed for the 3 nights we stayed. Could have had a few more hangers to hang things... was situated on a roundabout but...More

1  Thank A S
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 1 week ago

Dear Guest, Thank you for your stay with us. We work hard to keep satisfied our guests, we greatly appreciate your feedback Greetings from Crete

Reviewed 2 weeks ago

Lovely little hotel, great value for money in a good location not too far from city centre, port and good bars and restaurants. Very clean, extremely comfortable rooms, shower was amazing. Staff friendly and always willing to help. Breakfast was slightly limited but was included...More

Thank Grickaby
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 1 week ago

Dear Guest, we appreciate your kind words about the personnel and the room. We never stop offering our guests top class service in order to create nice memories. Thank you for your stay, Greetings from Crete

Reviewed 2 weeks ago via mobile

Here for 1 night only thank goodness !!! This is absolutely the hotel is the worst I have ever stayed in. - rotting stench when we walked in our room took hours to air out. -fridge doesn’t work -phone doesn’t work - no hot water...More

Thank Susan B
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 2 weeks ago

Dear Sir / Madam , we appreciate the fact that you to wrote this review, I wish that we knew this information on time to be able to offer you a solution. This is the reason why the reception is operating 24 hours, to resolve...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast included
Room Service
Free Parking
Hotel Amenities
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room Service
Free Parking
Dry Cleaning
Business Centre with Internet Access
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 63 - USD 130 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
#4 Best Value Hotel in Heraklion
#8 Luxury Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 63 - USD 130 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
#4 Best Value Hotel in Heraklion
#8 Luxury Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (224)
Room & Suite (102)
Dining (46)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Claire S
25 March 2018|
AnswerShow all 6 answers
Response from Sales C | Property representative |
Hello from Castello City Hotel. All the buses that come and go to West or East Crete have their station opposite the Heraklion port. Near the hotel there is a bus station for the buses that go to the villages south of... More
0
Votes
Lorraine H
1 June 2017|
AnswerShow all 3 answers
Response from Andreas_Fotakis | Property representative |
Dear Mrs. Lorraine, thank you for your inquiry, there is not a hairdresser inside the hotel, but around the hotel, there are plenty, since we are near the center of the city. We can recommend nice hairdressers as soon as... More
1
Vote
Google Translation
AcostaLL
22 April 2017|
AnswerShow all 5 answers
Response from Andreas_Fotakis | Property representative |
Dear Sir / Madam, there is a 24 hours indoor guarded parking around 150 meters from the hotel. You arrive with your car at the hotel, unload your luggage and we will show you the way to the parking. The indoor parking is... More
3
Votes
Google Translation
Room Tips
"We had 1st floor room it was fine...our A/C was silent but worked!"
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"Expect the usual noise from a city at night, but close the balcony door and put on the aircon if street noise..."
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"We slept with our windows open, so the street noise was quite loud."
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"Accessible for every where with free parking."
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