Spot on team, location, facilities, experience. Highly recommended when in Herakleion. Close by to the airport (10'-15' by taxi), f&b outlets, central, walking distance to main touristic attractions. Team was polite, smiley and available to assist when needed.
Hotel was clean maid service every 2 days because of (covid)fridge not working had to complain 2nd time asked for a replacement coffee machine not hot enough,I requested a kettle which was much better had my own coffee,TV had to be fixed news channels in English not many other choices to watch.My suggestion to the manager is go for a busmans holiday to Europe or worldwide 5* compare what you offer.Lastly I asked to keep the room on was told till 6pm at a cost of €40 when we checked out €68 including tax which the front desk omitted to inform me so again no 5* customer service.
Amazing 🤩🤩🤩🤩🤩,Giorgos,Ilias the waiters,and Anna the receptionist were really great with us,I really reccomend this hotel for everyone.We had a great stay,breakfast was delicious ,also the pool was really nice.
Never change after good experiences. By this motto we booked this great hotel again. In advance you know the great treatment and kindness of the staff. Nevertheless it surprise you every time. Fantastic rooms, clean cut and great accommodation. Nice pool and small bar to sit, relax and enjoy. Just a walk away from downtown where it can be very crowded and noisy. Make your correct choice and go for pleasure!
I can’t describe how good this hotel is, clean rooms, fantastic food, very good pool, but not least the staff, the staff of Galaxy hotel Irakilo get the best rating. These staff receive the highest rating from us. Michalis, Giorgos, Marianna and Anna, you are the best.
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