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Pestana Palacio do Freixo

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#5 of 104 Hotels in Porto
Certificate of Excellence
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Pestana Palacio do Freixo
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1,628 Reviews from our TripAdvisor Community

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Showing 741: English reviews
Cheshire
Reviewed 16 December 2015

A little remote but easily accessible to Porto by taxi and the hotel shuttle, but such good staff and a magnificent venue. We only ate breakfast in the hotel, but it was good although perhaps the offer of an omelette at this class of hotel would have been good. Our room was spacious , well appointed and very comfortable. Stay...

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1Thank JohnMCheshire
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear JohnMCheshire, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho

Kingsclere, United Kingdom
Reviewed 15 December 2015 via mobile

We stayed for a weekend with friends and family for a big corporate event. The hotel is beautiful. Rooms are huge and immaculate, the bar is lovely and the breakfast is vast and very delicious (bacon and eggs with a glass of champagne cured me of the little headache I had!). The pool area, both inside and outside is lovely...

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1Thank Katya H
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Katya H, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

Cascais, Portugal
Reviewed 9 December 2015

It was an unforgettable staying taking into account the reception of the staff, their willingness to provide answers to our endless questions, the interior of the hotel, its marvelous position on the bank of the river and the comfortable room. The breakfast was very good. We can stay again there with pleasure

Review collected in partnership with this hotel
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1Thank Sotiris M
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Sotiris M, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Until next time! Warmest regards, Paula Coutinho

Porto, Portugal
Reviewed 8 December 2015

Amazing hotel, staff and experience in general. Really lovely. The only critique I have is that my bf and I booked two massages for 80 euros that should have lasted an hour. His lasted 45-50 min cca, and my 50. It's not a big deal but for that money we really expected 60 min. Hopefully they will change that

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Thank 831jo2015
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear 831jo2015, Thank you very much for your comments and to give us the opportunity to improve. Your suggestions regarding the SPA were already forwarded to our management, thank you very much bringing those to our attention. We hope we can receive your visit again in the near future. Warmest regards, Paula Coutinho

Reims, France
Reviewed 3 December 2015 via mobile

We had a great view over Douro river! Nice room, not so big but with a little window to the bathroom, so you can look at TV from the bath. Nice personnel. The spa very small and noisy. We didn't eat there in the evening, only breakfast, which was good.

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Thank mathusalem13
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Mathusalem13, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

Notts
Reviewed 2 December 2015

Overall very nice and interesting accommodation. We upgraded to a river view which I think is worth the additional cost. Hotel staff were very helpful and friendly. Breakfast fine for what we expected. Would have rated 5 if it were not for the quite cold dining area (unfortunately this put us off eating in the restaurant in the evening) &...

Review collected in partnership with Amoma.com
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Thank Robert B
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Robert B, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Thank you very much for your comments and to give us the opportunity to improve. Your suggestions regarding the room and the restaurant were already forwarded to our management, thank you...

Bethesda, Maryland
Reviewed 27 November 2015 via mobile

It was a pleasurable experience from start to finish. Paula made sure the birthday cake was ordered, my rooms were upgraded to a spectacular view of River Douro and the front desk staff were each friendlier than the next. The spa had a relaxing pool and although it was to cold outside to use the infinity pool, it was clearly...

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Thank JMQDC
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear JMQDC, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. It was a great pleasure to assist you organizing a special celebration for your mother. Until next time! Warmest regards, Paula Coutinho

Reviewed 24 November 2015 via mobile

Even during the off-season you have high expectations of a five star hotel, and we were not disappointed. Friendly, helpful staff took their time to answer any queries. The breakfast was fantastic, the buildings and decor would serve as a backdrop to any music video and the views were spectacular. And as the sun shone everyday as we travelled into...

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Thank Matthew T
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Matthew T, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho

Derby, United Kingdom
Reviewed 23 November 2015

The hotel is situated in a beautiful location on the edge of Porto.The leisure facilities are excellent as indeed was our room.However the real bonus was the staff who were probably the best I have encountered. They could not do enough for you. We felt totally spoiled and would recommend this hotel to anybody wanting a real treat in a...

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Thank mark794
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Mark794, Thank you very much for your comments; it was a great pleasure to welcome you at our beautiful Palace. We wish you a great day and until next time! Warmest regards, Paula Coutinho

London
Reviewed 22 November 2015

This is a stunning building with a great history. It's worth exploring as you will be amazed at some of the features and the architecture. The views over the river are very enjoyable, and it's a great place if you want a party, especially a cocktail party in the gardens. I went here for dinner and the food was superb...

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Thank Quinox
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Quinox, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This hotel is situated by Porto's Douro River in a restored 18th-century Baroque building. It offers grand public areas with original architecture. Rooms at Pestana Palacio do Freixo are spacious, air-conditioned and have a separate seating area. Bathrooms include luxury amenities and a hairdryer. Some rooms offer Douro River views. Guests can relax on a sun lounger next to the Palacio Do Freixo's outdoor infinity pool which overlooks the river. The restaurant Palatium serves a daily buffet breakfast cooked with fresh ingredients. Guests can order light snacks at the pool or evening cocktails at the hotel's bar. The hotel is situated 2.5 km from the Dolce Vita Shopping Area and 1 km from Campanha Train Station. Porto Airport is a 20-minute drive away. ... more   less 

Additional Information about Pestana Palacio do Freixo

Address: Estrada Nacional 108, 206 | Campanha, Porto 4300-316, Portugal (Formerly Pousada do Porto - Freixo Palace Hotel)
Region: Portugal > Northern Portugal > Porto District > Porto
Price Range: $281 - $604 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palacio do Freixo 5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Palacio Do Freixo Hotel Porto
Hotel Style:
#1 Family Hotel in Porto
#2 Romantic Hotel in Porto
#4 Business Hotel in Porto
#4 Spa Hotel in Porto
#5 Luxury Hotel in Porto
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Palacio do Freixo staff and other travellers.
29 questions
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Questions? Get answers from Pestana Palacio do Freixo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid Level 0”
Vmartinussi, 23 Apr 2017 | Read review
“Request views of the river, or patio connecting to Palace.”
Listu, 16 Apr 2017 | Read review
“All rooms are good”
donaldh956, 12 Apr 2017 | Read review
“Best views high up.”
ianh410, 4 Apr 2017 | Read review
“Ask for a view of the river.”
seanh861, 2 Apr 2017 | Read review
5 of 5