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Pestana Palacio do Freixo

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#5 of 104 Hotels in Porto
Certificate of Excellence
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Pestana Palacio do Freixo
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1,627 Reviews from our TripAdvisor Community

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Showing 741: English reviews
Mexico City
Reviewed 3 June 2016 via mobile

I am in room 006 which is a big corner facing the river. Very comfortable room but a pet peeve I have is no battery in the television remote. I hate that and could not change channels any other way so no backgtound noise ehich I want the TV to provide. Hotel indoor pool under construction too but no one...

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Thank Happy_on_the_road
Paula C, Gerente de relações com clientes at Pestana Palacio do Freixo, responded to this review

Dear Happy_on_the_road, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. Your suggestion regarding the television remotes was already forwarded to our management, thank you very much bringing this to our attention. We are looking forward to see you again! Warmest regards, Paula Coutinho

Skåne Sweden
Reviewed 2 June 2016

Nice reception and inchecking. Exelent bar and restaurang with good food.and very friendly personal. Lovely buildings, gardens and situation by the river. Plus for the parking Nice rooms. A litle bit to far from town center.

Review collected in partnership with this hotel
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1Thank Hans I
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Hans I, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

San Francisco, California
Reviewed 31 May 2016

Riverfront view in spring 2016. So cool that Pestana turns these vintage structures into modern hotels. Great indoor and outdoors pool areas. Comfortable rooms and attentive service. A long but pleasant walk, or a quite short cab ride, into central Porto.

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1Thank earthseasky
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear earthseasky, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Until next time! Warmest regards, Paula Coutinho

MetroWest Boston
Reviewed 30 May 2016

I loved staying in this beautiful restored palace on the Douro River. At night it felt magical with the fountains lit on the garden and it felt very special to stay there. You should know that you need to take an elevator or stairs to a passage way to the adjacent building where the rooms and spa are located. But,...

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1Thank Buttercup92
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Buttercup92, Thank you very much for your comments; it was a great pleasure to welcome you at our beautiful Palace. We wish you a great day and until next time! Warmest regards, Paula Coutinho

Chicago, Illinois
Reviewed 30 May 2016

Unless you absolutely must stay in s palace, explore other options. High priced, poor service overall, more interested in putting on s show than making the stay wonderful. By far the least satisfying hotel we stayed in in Portugal in four cities. Stuffy and overbearing.

Review collected in partnership with this hotel
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2Thank Anne Elizabeth K
Paula C, Gerente de relações com clientes at Pestana Palacio do Freixo, responded to this review

Dear 56ak1245, Thank you very much for your feedback and to give us the opportunity to improve. We are sorry if our hotel did not meet your expectations, your comments were already forwarded to our management and we are sincerely grateful for bringing those to our attention. We hope we can receive your visit again in the near future. Warmest...

Apeldoorn, The Netherlands
Reviewed 30 May 2016

Fine hotel with very friendly staff. Exists of two sections, main building with reception, restaurant & bar, second building are guest rooms. Staff sometimes too friendly which impacts their efficiency because other guests have to wait. Hotel is situated at the bank of Douro river, € 6 away by taxi from city centre.

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1Thank JPS M
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear JPS M, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

Melbourne, Florida
Reviewed 25 May 2016

Beautiful building. Richly decorated. Great service. On the expensive side but worth it. We took a cab to the Cathedral (7 euros) and approximately 8 minutes and walked through the city. The rooms are located in the adjacent building which used to be a factory... the smoke stack was conserved.

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1Thank PatrickBarbary
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear PatrickBarbary, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Until next time! Warmest regards, Paula Coutinho

bangor
Reviewed 25 May 2016

Nice location, short taxi ride away from center of town. Beautiful building and public rooms although be warned that all bedrooms are next door in a converted mill and are standard and nondescript, although well appointed. Excellent concierge service and an overall good experience

Review collected in partnership with this hotel
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1Thank jane n
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Jane N, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho

Stuttgart, Germany
Reviewed 24 May 2016

Excellent place, excellent service The hotel is very recommendable as the client is regarded to be the most important person. You'll never hear a "That's not possible" when you express special wishes. The hotel is stylish and comfortable and you can really relax after exhausting sightseeing tours.

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1Thank guhwillers
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Guhwillers, Thank you very much for your comments; it was a great pleasure to welcome you at our beautiful Palace. We wish you a great day and until next time! Warmest regards, Paula Coutinho

Henley on Thames
Reviewed 22 May 2016

This was the third Pestana group Pousada that we stayed in on our recent trip and much the best. We paid for a room overlooking the river and we reckoned it was worth it, though it is a shame the architect who renovated the accommodation building, a former mill, did not incorporate balconies. The window was rather small and one...

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1Thank Freeman1948
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Freeman1948, Thank you very for your comments; it is a great pleasure to know that you had a comfortable stay. The fact that we are composed by two buildings, a XVIII century Palace and a XIX century former mill, both part of the Portuguese Heritage, makes us very singular. We try to make the passage between the two buildings...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This hotel is situated by Porto's Douro River in a restored 18th-century Baroque building. It offers grand public areas with original architecture. Rooms at Pestana Palacio do Freixo are spacious, air-conditioned and have a separate seating area. Bathrooms include luxury amenities and a hairdryer. Some rooms offer Douro River views. Guests can relax on a sun lounger next to the Palacio Do Freixo's outdoor infinity pool which overlooks the river. The restaurant Palatium serves a daily buffet breakfast cooked with fresh ingredients. Guests can order light snacks at the pool or evening cocktails at the hotel's bar. The hotel is situated 2.5 km from the Dolce Vita Shopping Area and 1 km from Campanha Train Station. Porto Airport is a 20-minute drive away. ... more   less 

Additional Information about Pestana Palacio do Freixo

Address: Estrada Nacional 108, 206 | Campanha, Porto 4300-316, Portugal (Formerly Pousada do Porto - Freixo Palace Hotel)
Region: Portugal > Northern Portugal > Porto District > Porto
Price Range: $283 - $602 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palacio do Freixo 5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Palacio Do Freixo Hotel Porto
Hotel Style:
#1 Family Hotel in Porto
#2 Romantic Hotel in Porto
#4 Business Hotel in Porto
#4 Spa Hotel in Porto
#5 Luxury Hotel in Porto
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Palacio do Freixo staff and other travellers.
29 questions
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Questions? Get answers from Pestana Palacio do Freixo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid Level 0”
Vmartinussi, 23 Apr 2017 | Read review
“Request views of the river, or patio connecting to Palace.”
Listu, 16 Apr 2017 | Read review
“All rooms are good”
donaldh956, 12 Apr 2017 | Read review
“Best views high up.”
ianh410, 4 Apr 2017 | Read review
“Ask for a view of the river.”
seanh861, 2 Apr 2017 | Read review
5 of 5