Hotel Luena
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Hotel Luena

Rua Pascoal de Melo 9, Lisbon 1000-230 Portugal
Traveller (105)
Camas
Room & Suite (39)
Zona de desayuno
Dining (10)

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About

3.5
#229 of 349 hotels in Lisbon
4.0 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
4.1 of 5 bubbles
Value

Everyone needs a place to lay their weary head. For travellers visiting Lisbon, Hotel Luena is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Hotel Luena makes it easy to enjoy the best of Lisbon.

Rooms at Hotel Luena provide air conditioning, and guests can stay connected with free wifi.

In addition, while staying at Hotel Luena guests have access to 24 hour front desk. You can also enjoy free breakfast.

While staying at Hotel Luena, visitors can check out Castelo de S. Jorge (1.3 mi) and Santa Justa Lift (1.4 mi), some of Lisbon's top attractions.

While you’re here, be sure to check out some of the pubs, including Estamine Art Food Drink, 22 Lounge Bar, and Jangada urbana, all of which are a short distance from Hotel Luena.

There is no shortage of things to do in the area: explore popular architectural buildings such as Jeronimos Monastery, National Pantheon, and Igreja de São Roque.

Whether you’re travelling for business, pleasure or both, Hotel Luena is sure to make your visit to Lisbon one worth remembering.

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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast available
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Car hire
Meeting rooms
24-hour security
Street parking
Wifi
Breakfast buffet
Breakfast in the room
Snack bar
Vending machine
Taxi service
Baggage storage
Non-smoking hotel
Shared lounge / TV area
First aid kit
24-hour front desk
Room features
Air conditioning
Housekeeping
Safe
Sofa
Flatscreen TV
Sofa bed
Bidet
Walk-in shower
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
Languages Spoken
English, French, Spanish, German and 1 more

Location

Rua Pascoal de Melo 9, Lisbon 1000-230 Portugal
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 94 out of 100
94
Lisboa Airport
Arroios
4 minLisbon Metro
Anjos
7 minLisbon Metro
213Reviews8Q+A7Room tips

Reviews
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Detailed Reviews
Pat R wrote a review June 2024
4.0 of 5 bubbles
This was our second time staying at Hotel Luena. We chose it because of the proximity to our daughter's apartment. We have been very pleased with our stays. Front desk staff is friendly, the hotel is clean, the buffet breakfast very good. The location is good as it is just a 20 minute walk into city center, but is also just a block or two from the subway that will take you right into the historic center. There are plenty of restaurants, bars and pastelerias within walking distance. We will definitely be staying at Hotel Luena on future visits to Lisbon.
Read more
Date of stay: June 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer C wrote a review June 2024
4.0 of 5 bubbles
We enjoyed our stay in Hotel Luena in mid May having also stayed last year. We had an issue with our room when we arrived and the very helpful Julie (Juliette ?) from Brazil was most helpful and very pleasant in sorting this and we were given another room promptly. The hotel is very near the metro so easy access to down town Lisbon. Breakfast is served buffet style and is fresh and tasty. We would recommend this family run hotel with a good price point for accommodation. (Irish couple).
Read more
Date of stay: May 2024
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Luena, Guest Services / Front Office at Hotel Luena
Responded 4 weeks ago
Dear Jennifer C, Thank you very much for choosing again our family hotel to be your home in the charming city of Lisbon and for taking the time to send us your fantastic review. We are delighted to hear that once again you enjoyed your stay with us and that our team member, Julia, was able to assist you promptly and efficiently. We are glad that you appreciated our convenient location near the metro, making it easy for you to access downtown Lisbon. Our home made daily breakfast is indeed prepared by our team with great care and attention to offer a wide variety of items with high quality to all our visitors. It's wonderful to hear that you found the buffet style breakfast fresh and tasty. Your recommendation truly means a lot to us Jennifer. We hope to have the pleasure of welcoming you back next year again to Hotel Luena. Warm regards from our family to yours, The Hotel Luena Team
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Alex wrote a review Apr 2024
Atlanta, Georgia
4.0 of 5 bubbles
The hotel was in a great location which you could walk to a lot of different things. I didn’t like how I didn’t have full control of the a/c in the room. The place was worth what I paid for regardless. So I didn’t have any other complaints! Great value!
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Date of stay: April 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Luena, Guest Services / Front Office at Hotel Luena
Responded 27 Apr 2024
Dear Alex, We are pleased to learn of your satisfaction with the excellent location of our hotel, providing convenient access to various attractions. Your comments regarding the air conditioning control are duly noted, and we will consider them for future enhancements. Our aim is to provide exceptional value for our guests, and we are gratified to know that you found your stay to be worthwhile. We anticipate your return with pleasure. Best regards, The Entire Team at Hotel Luena.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael H wrote a review Apr 2022
New York City, New York
1.0 of 5 bubbles
The owner’s wife has zero understanding in hospitality. Her receptionist took our credit card for security and let us in. After being already in the room, we noticed a very bad smell. We had to change rooms. Then she came and didn’t stop talking (while all we wanted was to quickly be moved to the new room), and in addition, told us we can’t enter the new room before we actually pay for the room, as if the security credit card authorisation wasn’t enough.

We ended up sitting in the hallway with our stuff until payment was made. That was an frustrating experience and bad practice .

Even if the receptionist made a mistake, the owner should back up that mistake and not take the keys that were already given to us.
The hotel is in a very bad shape. Rooms are too small. They charge for water (which should always be complementary). Breakfast lacks healthy options such as a granola bowl with fresh fruits and yogurt. No fresh fruit juice and bad coffee.

Before leaving the cleaning lady just barged in the room without even knocking.
The hotel is ran by a couple and they have A LOT to learn about hospitality.
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: Rooms are extremely small. Check in is extremely long and “bureaucratic”.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Travel300936 wrote a review Sept 2023
Bromborough, United Kingdom
4.0 of 5 bubbles
We had an amazing trip to Lisbon, help by the very friendly staff especially Anna. She was very knowledgeable and helped us find places to go things to see.
Hotel was lovely and clean, breakfast was a wide variety.
Rooms were on the small side but you only sleep in it so didn't bother us.
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter S wrote a review May 2021
5.0 of 5 bubbles
We stayed here with our dogs and we found the staffs ​extremely friendly and helpful. The room was nicely decorated, clean and had a good size. They even prepared 2 bowls and a blanket for our dogs. It was a nice touch. There are some nice restaurants and great cafes close by.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bernhard Huber, Marketing at Hotel Luena
Responded 10 July 2021
Dear PetersT6720XC, It was an absolute pleasure to have had you and your dogs with us. We are great dog lovers in our family so we recently decided to start this experiment of becoming Pet Friendly and you have been our very first guest bringing dogs :-D Since then we had already great success with this and hope that we will be able to welcome you and the dogs again some day in the future. With best regards, Bernhard Huber Hotel Luena Team
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Report response as inappropriate
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Kinga T wrote a review June 2024
Tilburg, The Netherlands
5.0 of 5 bubbles
I have good experience with staying 5 days at hotel Luena. I choose this place because of small distance to public transport (mainly Metro) and good price. The hotel staff were friendly and very helpful. Included breakfast was tasty and fresh. Room service did also a good job.
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Luena, Guest Services / Front Office at Hotel Luena
Responded 4 weeks ago
Dear Kinga T, Thank you very much for choosing our family hotel to be your home in the charming city of Lisbon and for taking the time to send us your fantastic review. We are delighted to hear that you had a good experience during your 5-day stay at our Hotel. It is wonderful to know that you found our location convenient, our staff friendly and helpful, the included breakfast tasty and fresh, and the room service satisfactory. We hope to have the pleasure of welcoming you back in the future. Warm regards, The Hotel Luena Team
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Piotr R wrote a review May 2024
Torun
5.0 of 5 bubbles
Nice and cozy hotel in good location. Rooms are well equipped and quiet. We loved the beds, comfy mattresses and beddings. Very hospitable staff, helping in everything we need. Even prepared breakfast on 4.30 am:) Well recommended.
Thank You!
Read more
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Luena, Guest Services / Front Office at Hotel Luena
Responded 27 May 2024
Dear Piotr R, It was a great pleasure to welcome you! Thank you very much for choosing our family hotel to be your home in the charming city of Lisbon and for taking the time to send us your fantastic review. The kind words you shared motivate us greatly. We are thrilled to hear that you enjoyed our cozy rooms, comfortable mattresses, and helpful staff. Our homemade breakfast is prepared with care, even at 4.30 am. We look forward to welcoming you back soon! Best regards, Hotel Luena Team.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cristinel C wrote a review June 2024
5.0 of 5 bubbles
Everything was great. Very good and diversificated breakfast, cleanliness the best rate, people from the hotel very, very kind. It is not so far from downtown. The metro station are very close and connectivity very good. Some good restaurants in surroundings.
Read more
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Luena, Guest Services / Front Office at Hotel Luena
Responded 3 weeks ago
Dear Cristinel C, Thank you very much for choosing our family hotel to be your home in the charming city of Lisbon and for taking the time to send us your fantastic review. We are delighted to hear that you enjoyed the diverse breakfast, cleanliness, and the kindness of our staff. It's wonderful to know that you found our location convenient with easy access to the metro station and good restaurants nearby. We hope to welcome you back soon! Warm regards, The Hotel Luena Team
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SoZ54 wrote a review Nov 2017
Inverurie, United Kingdom
1.0 of 5 bubbles
We made a booking for early October 2017 for one night stay at Hotel Luena. When my wife arrived at the hotel around 8:00 PM, after a long flight, the reception staff informed her that her booking had been cancelled. Apparently, the hotel had been overbooked. After another hour and a half, we managed to book another room with a different hotel in Lisbon.

Our original booking at Hotel Luena had been made for one night only, so this is presumably why they decided to cancel our booking (they probably found someone else that was looking to stay longer). But not notifying your guests in advance that you had cancelled their booking is not acceptable. If we had known about the cancellation in advance we could have made other arrangements and avoided all the stress that night. From my point of view this is just poor management of customer relationship.

The original booking had been made through booking.com and they accepted to refund the price difference between our original room cost and the room booked on the spot that night, but again I feel it is the Hotels Luena’s responsibility to notify its guests of any cancellation prior to their arrival.
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Date of stay: October 2017
1.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Afreed M asked a question Mar 2020
Toronto, Canada203 contributions42 helpful votes
Hi! Does this hotel have air conditioning?
updedeise asked a question Oct 2017
Waterford, Ireland9 contributions3 helpful votes
is there a fridge in rooms
Answer from Niamh N
Dublin, Ireland66 contributions86 helpful votes
Yes there was
Sara B asked a question Apr 2022
3 contributions3 helpful votes
Come posso raggiungere l hotel luena dall aereporto Humbert Delgado?
Answer from GeralHotelLuena
Lisbon, Portugal24 contributions
Caro signor Delgado, Grazie mille per averci contattato. Dall'aeroporto potete ovviamente prendere semplicemente un taxi che sarà di circa 15 minuti al nostro Hotel. Puoi anche prendere la metropolitana con la linea rossa fino alla stazione Alameda e poi camminare (8-10 minuti) o cambiare con la linea verde per 1 fermata fino ad Arroios. In alternativa possiamo anche organizzarvi un trasferimento dall'aeroporto per 30€. Non esitate a contattarci per qualsiasi ulteriore domanda. Cordiali saluti, Bernhard
169031 asked a question Mar 2018
Rome, Italy319 contributions300 helpful votes
Hanno colazione con cibi e pane senza glutine?
Answer from Betty
Bologna, Italy86 contributions69 helpful votes
Onestamente non saprei dirti ... secondo me ti conviene sentire direttamente al hotel .
yoli r asked a question July 2017
Oliva de la Frontera, Spain1 contribution
Hola, me gustaría saber donde aparcar cerca de este hotel. Gracias
Michael H wrote a tip Apr 2022
New York City, New York123 contributions119 helpful votes
1.0 of 5 bubbles
"Rooms are extremely small. Check in is extremely long and “bureaucratic”."
Read full review
JamesR_8 wrote a tip June 2019
Naples, Florida181 contributions87 helpful votes
4.0 of 5 bubbles
"Ask for a room with a view facing the street."
Read full review
NinaAnna4 wrote a tip June 2016
Berlin, Germany61 contributions29 helpful votes
2.0 of 5 bubbles
"all room doors close with a loud bang"
Read full review
Elaine S wrote a tip May 2016
Lancaster, United Kingdom120 contributions29 helpful votes
3.0 of 5 bubbles
"Most rooms seem to face inwards and are dark, you need to book an outside facing room, but i think their is an extra charge."
Read full review
232stephana wrote a tip Mar 2016
Wentorf bei Hamburg, Germany51 contributions38 helpful votes
2.0 of 5 bubbles
"Upper floors, outside window if you get it"
Read full review
Not the right property for you?
There are more places to choose from in the Lisbon area.
PRICE RANGE
AU$158 - AU$223 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
36
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL LUENA (AU$158): 2024 Prices & Reviews (Lisbon, Portugal) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hotel Luena
Which popular attractions are close to Hotel Luena?
Nearby attractions include Mission to Escape Lisbon (0.1 km), Bookshop Bivar (0.3 km), and Saudade Portuguese Language School (0.1 km).
What are some of the property amenities at Hotel Luena?
Some of the more popular amenities offered include free wifi, breakfast buffet, and meeting rooms.
Which room amenities are available at Hotel Luena?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at Hotel Luena?
Guests can enjoy breakfast and a snack bar during their stay.
Is parking available at Hotel Luena?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Hotel Luena?
Conveniently located restaurants include Rose Stupa Resturant, Delicia de arroios, and Leo Restaurante.
Are pets allowed at Hotel Luena?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Luena?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to Hotel Luena?
Many travellers enjoy visiting Castelo de São Jorge (1.9 km), Mosteiro dos Jeronimos (7.1 km), and Mosteiro de São Vicente de Fora (2.0 km).
Is Hotel Luena accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.
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