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EPIC SANA Marques Hotel

Avenida Fontes Pereira de Melo 8, Lisbon 1069-310 Portugal
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Traveller (967)
Room & Suite (297)
Dining (241)
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About

#41 of 340 hotels in Lisbon
Location
Cleanliness
Service
Value
Travellers' Choice
The EPIC SANA Marquês, located in the heart of Lisbon, between Parque Eduardo VII and Marquês de Pombal, is a Luxury Hotel in Lisbon perfect for romance and city lovers, close to luxury shops. At the top, the infinity pool and Sky Pool Lounge offer stunning views. The rooms are luxurious, elegant and comfortable. Breakfast can be served in the room or as a buffet in The Garden. The Hotel has 2 more sophisticated restaurants: the Allora, inspired by traditional Italian Trattorias and the KOJI Bar with exquisite Japanese cuisine. You can also enjoy a cocktail at BE EPIC Bar. The hotel has an extensive SAYANNA WELLNESS & SPA and a Fitness Center. The Hotel has an impressive Congress Center, for meetings and events (social and business events).
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Free breakfast
Evening entertainment
Walking tours
Children's television networks
Paid private parking on-site
Wifi
Pool with view
Pool / beach towels
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Video game console
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Body wrap
Couples massage
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Soundproof rooms
Bathrobes
Housekeeping
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
City View
Languages Spoken
English, French, Spanish, German and 2 more

Location

Avenida Fontes Pereira de Melo 8, Lisbon 1069-310 Portugal
Name/address in local language
EPIC SANA Marquês Hotel
2333Reviews33Q+A100Room tips

Reviews
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Traveller rating
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Gladys G wrote a review 17 Feb
4 contributions1 helpful vote
One of the best hotels that I have stayed at. The hotel staff, the rooms, the lobby, the spa, the restaurant and bar are all amazing and the hotel has an ATM on -1 floor which is great addition. My family felt welcome from the minute we got there. We stayed here from January 11th- 17th and returned February 7th - 10th and my daughter and granddaughter stayed until Feb 12th. I called ahead of time to let the hotel know that our flight was landing at 6:30 am and we hoped that we could get a room when we arrived since check in was at 3pm, they told us if there was a room available they would accommodate us and we were very lucky that they had a room available for us. The service at this hotel is top notch. I could like to take this opportunity to thank the following staff at the hotel for their exceptional service: Ines Costa, Elisa Pena, Andreia Pinheiro, Artur Ferreira. All the staff at the spa were amazing, sorry I did not get all your names. Jessie Gulay thank you very much for your kindness to my family and especially my granddaughter Kennedy. She is still talking about you. Mrs. Gopin
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: The hotel is in the city center. Convenient to get to lots of places from the hotel at few small...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Daydream27782736022 wrote a review Jan 2024
3 contributions
Modern excellent true to a 5 star hotel, everything is newly refurbished. The mark of this hotel is when an issue arose; it was comprehensively rectified. Expect top class personal attention, will return again. Breakfast amazing, gym excellent!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Ask the concierge re taxi to metro or airport - they provided valuable advice on times that we...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 3 weeks ago
Dear Daydream27782736022 Thank you for choosing EPIC SANA Marquês and for taking the time to share your experience. We take pride in knowing that you appreciated the excellent breakfast selection as well the service provided by our attentive team. It is also very rewarding to hear that our team members provided excellent service and assistance during your stay with us. We are thrilled that we were able to provide an EPIC experience during your trip. Looking forward to welcme you back again, Kindest regards, Paulo Alves Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CameronPE wrote a review Jan 2024
Neptune Beach, Florida37 contributions4 helpful votes
The value of the accommodations are amazing. Everyone working there is so friendly and helpful too! The bed was super comfy and the shower had great water pressure. Breakfast was amazing and their suggestions for where to eat around town were top notch! We wish we would have been able to stay longer!
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Get the breakfast. It’s a great deal and delicious!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 10 Jan 2024
Dear CameronPE Thank you so much for your wonderful review of your recent stay at EPIC SANA Marquês. We are overjoyed to read your kind words, and we're thrilled that you had an amazing experience with us. We're delighted to know that you found our accomodations, team , breakfast and our Concierge service added to your overall enjoyment. Our team is dedicated to providing exceptional service, and we're thrilled that their efforts made a positive impact on your stay. Your kind words will be shared with our ambassadors, as they will be delighted to know that their hard work is recognized and appreciated. Thank you once again for your glowing review. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back in the future for another EPIC stay. Kindest regards, Paulo Alves Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Quarterback wrote a review Jan 2024
Espoo, Finland39 contributions20 helpful votes
Our 4-person family had a very pleasant experience here. The service was friendly throughout. There was plenty of staff so despite sime busy tumes you never had to wait. We had 2 adjoining rooms that worked really well. Beds and pillows were comfy at least to our taste. Breakfast was fresh and had huge variety: fresh fruit, omelettes, pancakes/crepes, various drinks etc. Spa area and gym also worked well, although a dressing room would be handy for a gym + spa combo. Bartenders were ”pros” so they were fun to watch mixing drinks. Would definitely visit again!
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 4 Jan 2024
Dear Quarterback, Thank you for choosing EPIC SANA Marquês for your stay with your family in Lisbon and for taking the time to tell us about your experience with us. We're also delighted that you appreciated our SPA area, our amazing mixologists, as well as our delicious and abundant breakfast offerings. Our team strives to provide an excelente service, and we're pleased to hear that you found them friendly and attentive. Thank you for your high recommendation! Thank you once again for taking the time to share your experience with us, and we hope to host you again at any future time! Paulo Alves Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Judge36 wrote a review Nov 2023
4 contributions
Great stay! The hotel staff were wonderful and everyone did an excellent job making the stay a 5 star experience. All guest rooms should be updated, but some of the bathrooms may have not been. Make sure you get a fully updated room/bathroom.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Yes, make sure the bathroom is updated with a shower and not a shower/tub. Some of the bathrooms...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 4 Jan 2024
Dear Judge36 Thank you for staying at EPIC SANA Marquês during your visit to Lisbon and for the time taken to comment about your stay. We truly appreciate your visit and are delighted to hear that you had an enjoyable stay. Your feedback regarding the rooms is really valuable for us. Kindly note that we´ve shared with our management. We look forward to welcome you to EPIC SANA Marquês, Kindest regards, Paulo Alves Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa wrote a review Oct 2023
Derby, United Kingdom169 contributions125 helpful votes
Not impressed with this apparently 5 star hotel. The service was only ok. Everything was expensive but not quite worth the money. The spa is great and I spent most of my time in there, they had to kick me out twice. Breakfast is rather epic, everything you could imagine and all really good quality. Location was weird, almost on a motorway and really really busy. Not nice views at all. Very corporate and made for business quests. Rooftop pool was closed. The Japanese restaurant was closed. We had issues with - mini bar had half drunk drinks still in there from the last guests, huge scratches on the floor in bedroom, TV wouldn't work properly, too loud to have window open even slightly, air con useless.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Book somewhere else. Or contact hotel directly to ensure you will definitely get what u book and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 4 Jan 2024
Dear LisaGleigh Thank you for sharing your feedback about your recent stay at EPIC SANA Marquês. We sincerely apologize that your experience did not meet the high standards we strive to maintain. Your insights are incredibly valuable to us as they help us identify areas for improvement. We're delighted to hear that you enjoyed the spa facilities and found the breakfast offerings to your liking. However, it's regrettable that several aspects of your stay fell short of expectations. We genuinely value your feedback, and we would appreciate the opportunity to make this right for you. Should your travels bring you back to the area, we would love the chance to provide you with a more pleasant and improved experience. Kindest regards, Paulo Alves Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Curtis P wrote a review Sept 2023
1 contribution1 helpful vote
This is a fine hotel, but don't believe the reviews saying that it is a 5 star....it is not even close. I'm not hating on it, it's just not a 5 star. The rooms are nice, but they're small. The staff are friendly, but it's not like they go out of the way to make sure your stay is wonderful. My wife and I arrived at 10am...way before check in, and of course I didn't expect to get a room that early, but they assured us that we were "top priority". I didn't care because we spent the day touring Lisbon, but it was total lip service because the room wasn't even ready at the actual 3pm check in time. The rooftop pool and bar was nice, and a great view (though the glass was very dirty) but the staff don't come take your order, and they were out of towels one time. The view of the city from our room was great, probably the best part, but it is a bit far from the downtown (though the subway is close by). The breakfast is really good with lots of options and I noticed for different diets (e.g.gluten free). The lobby is nice and the lobby bar entertainment was lovely. Again, it's not a bad hotel, just not 5 star so please don't have those expectations. We left Epic Sana and traveled to Vila Vita in the Algarve....which is truly epic and is what a real 5 star is. If you want to feel like a really valued guest, go there. In Lisbon though, I would recommend that a lower ranked hotel closer to the downtown would be a way better value.
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Check pool availability before you go. Don't book the hotel luxury car pick up at the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 30 Sept 2023
Dear 492curtisp, Thank you for taking the time to share your feedback regarding your recent stay at EPIC SANA Marquês. We deeply apologize for the inconveniences you experienced during your stay. We deeply regret these situations you faced, this is certainly not the experience we want any of our guests to have. We have immediately addressed the issues with our management . Once again, we sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional service to our guests. Should your travels bring you back to our city, we would be honored to have another opportunity to provide you with an outstanding stay and restore your confidence in our hotel. Kindest regards, Paulo Alves Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Romisasson wrote a review Sept 2023
14 contributions
+1
the most stunning hotel in Lisboa , amazing service, we stayed in the suite and felt like princesses. I must give a special mention to Sandra Alfonso, the reception manager, who made us feel at home.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 16 Sept 2023
Dear Romy9999999999999999 Romy9999999999999999, We are absolutely thrilled to read your wonderful feedback about your recent holiday experience at EPIC SANA Marquês Thank you for taking the time to share your positive thoughts. It's delightful to know that Sandra Afonso provided you with excellent service. Our dedicated team takes immense pride in providing exceptional service, and your kind words about their attentiveness and kindness are truly appreciated. Your recommendation means a lot to us, and we can't thank you enough for sharing your warmest feelings. We look forward to welcoming you back on your next visit! Kindest regards, Paulo Alves Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pujaa wrote a review Sept 2023
New Delhi, India22 contributions5 helpful votes
The rooms modern and clean but small. Breakfast was one of the best in Portugal, huge variety of dishes.Hotel staff are friendly and helpful. We were surprised to see a bottle of wine and some treats in our room on the first day, good gesture!! Bathrooms are very old fashioned but clean Location is little out of the way from main areas.we always took an uber but its a very comfortable hotel
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 16 Sept 2023
Dear Pujaa1971, Thank you for staying at EPIC SANA Marquês during your visit to Lisbon and for the time taken to comment about your stay. We are delighted to read that you enjoyed your stay with us and that you have truly appreciated our delicious breakfast, room amenities and the service provided by our attentive team. Your contentment and comfort is our utmost reward, as we are constantly striving to achieve maximum satisfaction during your stay whilst keeping in mind that our aim is to surpass your expectations. Thank you for your recommendation! We look forward to welcome you again to EPIC SANA Marquês, Kindest regards, Paulo Alves Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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razvan F wrote a review Aug 2023
4 contributions
What an Amazing experience! The hotel is truly exceptional, the rooms are very comfortable and luxurious, the breakfast is extremely varied and delicious! The live music in the lobby was very chic and relaxing! A special thank you to Beatriz în reception, very attentive to detail, professional and welcoming! We will be back for sure! Thank you for making our experiance fantastic!
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 16 Sept 2023
Dear Razvan F, Thank you for choosing EPIC SANA Marquês on your recent visit to the city and for taking the time to share your experience. It was our pleasure to host you, and we are thrilled to hear that your stay was enjoyable. Your kind words mean a great deal to our team, especially for Beatriz, and we are delighted to have met your expectations. At EPIC SANA Marquês we are committed to providing our guests with exceptional service and ensuring that their stay is comfortable and memorable. We are thrilled to hear that we were successful in doing so during your visit. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future at your new home in Lisbon. Kindest regards, Paulo Alves Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$316 - AU$480 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sana park lisboa lisbon
FORMERLY KNOWN AS
SANA Lisboa Hotel
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
379
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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EPIC SANA MARQUES HOTEL: 2024 Prices & Reviews (Lisbon, Portugal) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about EPIC SANA Marquês Hotel
Which popular attractions are close to EPIC SANA Marquês Hotel?
Nearby attractions include LX Rent - Motos & Scooters (0.3 km), Puzzle Room (0.3 km), and Estufa Fria (0.4 km).
What are some of the property amenities at EPIC SANA Marquês Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at EPIC SANA Marquês Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at EPIC SANA Marquês Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at EPIC SANA Marquês Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to EPIC SANA Marquês Hotel?
Conveniently located restaurants include Allora Restaurante Italiano & Bar, Olá Nepal -Marquês de Pombal, and Royal Spice.
Are there opportunities to exercise at EPIC SANA Marquês Hotel?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at EPIC SANA Marquês Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does EPIC SANA Marquês Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at EPIC SANA Marquês Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Are there any historical sites close to EPIC SANA Marquês Hotel?
Many travellers enjoy visiting Castelo de S. Jorge (2.1 km), Mosteiro dos Jeronimos (6.0 km), and Mosteiro de São Vicente de Fora (2.2 km).