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Hotel Real Palacio

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#87 of 247 Hotels in Lisbon
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Real Palacio
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1,812 Reviews from our TripAdvisor Community

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Showing 929: English reviews
Reviewed 1 week ago

Good location - couple minutes to the metro station. Friendly and helpful staff. The room was clean but not the newest one. It felt more like 4star Hotel. I can't say nothing about spa cause we didn't use it. The price was superb - something about 50€ per night. In total I would recommend this hotel.

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Helpful?
Thank Monika K
Grupo_Hoteis_Real, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, Thank you for sharing your experience. We are very pleased to read that you are satisfied with your stay and that you would recommend us. It is very important for us to know the opinion of our customers and we feel particularly grateful to know your positive opinion. As for the room, we appreciate your comment as it...

Reviewed 1 week ago via mobile

Found this hotel by accident and what a find. A bit out of the way but within 5 mins walk of a metro station and to most parts of Lisbon by 15 mins. Rooms are very good though bed mattress a bit hard. TV channels advertise a range of English ones but only one (CNN) actually in English. Breakfast was...

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Helpful?
Thank Andrew J
Grupo_Hoteis_Real, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, Thank you for sharing your experience. It is an enormous pleasure to the whole team to read that you describe us as a fabulous place to stay. We are happy to learn that you were pleased with our breakfast and privileged location. Please be assured that your other comments and suggestions will also be taken into consideration and...

Stratford-upon-Avon, United Kingdom
Reviewed 1 week ago

Short trip from a newspaper promotion, hence good value. Location not totally favourable for main sites but taxis are very cheap, so not a problem. Ate in the main restuarant one night, good menu choice and food very well presented and interesting. A couple of niggles regarding the room, the safe didn't operate and in spite of being assured it...

Review collected in partnership with this hotel
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Helpful?
Thank Janet T
Grupo_Hoteis_Real, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, Thank you very much for your constructive and detailed feedback, which we really appreciated and which will be taken into consideration. We assure you that your comment will carefully analyzed by us as a team. We regret that not everything corresponded to your expectations, but we are extremely happy to know that you had a pleasant experience with...

Bucharest, Romania
Reviewed 1 week ago

We spent 3 wonderful nights at the Real Palacio Hotel. The hotel was cozy and comfortable with a charming lobby. Our room had a balcony with a nice view over the typical Portuguese buildings with a lovely architecture where you could enjoy the coffee in the morning. First day we were lucky to see the rainbow rising in the background....

Review collected in partnership with this hotel
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Helpful?
1Thank Silvia B
Grupo_Hoteis_Real, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, We are very proud to read your wonderful compliments, especially in what refers to our staff. We will share your review with them who will certainly very honored for your recognition! Receiving a review like this one is the best reward we can have from our daily work! Thank you once again for your kind words! We hope...

London
Reviewed 1 week ago

Had a meal at the bar because main restaurant wasn't open early enough (wa there for a bridge event) the service was diabolical. Main restaurant howeve was superb. The rooms were ok and clean but basic. Didn't like the fact that water is left out in bottles but chargable. Lift service was atrocious. Staff divine. All in all ? Ok

Review collected in partnership with this hotel
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Helpful?
Thank stevecapal
Grupo_Hoteis_Real, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, We have to thank for spending your time to give us you honest feedback. We feel very glad to know that you consider our staff divine and our main restaurant superb. Besides that, we sincerely regret that your stay was not perfect and we would like to thank you for your constructive feedback and suggestions, which, we assure...

Greater London, United Kingdom
Reviewed 1 week ago

The trip was so nice the staff in the hotel are fantastic as helpful i must recommended this hotel to my relatives and i will be back in this hotel soon my wife was so checked to find a bottle of champagne

Review collected in partnership with this hotel
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Helpful?
Thank lengim
Grupo_Hoteis_Real, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, Thank you so much for your comment. We are very happy to learn that you have enjoyed your stay with us and that our staff corresponded or even exceeded your expectations. We are also really glad to know that you enjoyed our small birthday surprise and hope that it helped making a special day even more memorable. We...

Lincoln, United Kingdom
Reviewed 1 week ago

The bed was quite possibly the most uncomfortable Ive ever stayed on, and when I complained I was told the Portugese like hard beds. But it was also like sleeping on an series of egg boxes and you could feel every set of springs, which were very hard. The Heating and A/C unit made a racket, we called to complain...

Review collected in partnership with this hotel
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Helpful?
Thank gsb753
Grupo_Hoteis_Real, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, We are extremely sorry to hear that you experience did not meet your expectations. We will carefully analyse the points mentioned in order to improve them in the future as our main goal is to provide to our guests a memorable and a unique stay in accordance to the high service we aim to achieve. Regarding your opinion...

Rio de Janeiro, RJ
Reviewed 2 weeks ago

The rooms are not so bad, but they are clean. But far from a room you would expect a 5 star standards. The porters are the exception in the reception staff as they are friendly and attentive. This hotel has five stars only on paper. In practice it is only a satisfactory 3 star, far from what you would expect...

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Helpful?
1Thank Leonardo_Graziadei
Grupo_Hoteis_Real, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, Thank you for sharing your opinion. We are glad to know that you consider our porters helpful and our rooms clean. However, we also feel disappointed to read that you consider we are not a 5 stars hotel but we really appreciate your suggestions which are essential to our improvement. We are extremely focused on our guests ‘satisfaction...

Reviewed 2 weeks ago via mobile

I had a short break at this hotel and can't praise the staff enough!! The attention to detail was incredible !! I was amazed they took note of my birth date and realising I would be celebrating my birthday they organised a bottle of champagne and a cake to be left in my room !! I was completely amazed !!...

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Helpful?
Thank marie b
Grupo_Hoteis_Real, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, Thank you so much for your comment and thank you also for having chosen us to celebrate such a special date as your birthday. We are very happy to know that we were able to exceed your expectations and provide you a memorable stay! We are looking forward to see you again soon. Best regards, Jorge Cruz Neves...

Salisbury, United Kingdom
Reviewed 2 weeks ago

Liked this hotel very much. Spacious, quiet rooms. Staff were friendly and helpful. Near the metro Sao Sebastio very easy to get around Lisbon and direct line to the airport. Several cafes and restaurants nearby and very close to the department store Corte de Ingles. Would definitely recommend this hotel and would stay again.

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Helpful?
1Thank jackiebO7792BV
Grupo_Hoteis_Real, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, Thank you so much for leaving us your feedback. It was a real pleasure to read your review and to learn how much you enjoyed your stay with us. Thank you for all your compliments to our staff, rooms and location. We will make sure that all of your comments are transmited to our team. They will be...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Real Palacio

Address: Rua Tomas Ribeiro, 115, Lisbon 1050-228, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $97 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Real Palacio 5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Real Palacio Hotel Lisbon
Hotel Style:
#54 Family Hotel in Lisbon
#62 Romantic Hotel in Lisbon
#69 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Real Palacio staff and other travellers.
41 questions
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Poway
over a year ago
Chatham, United Kingdom
Dublin, Ireland

See all questions (41)

Questions? Get answers from Hotel Real Palacio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick another hotel. Can't open the windows as its on a flight path.”
 of 5 bubbles BelindaA893, 23 Feb 2017 | Read review
“306 with pretty big balcony.”
 of 5 bubbles Martur1, 24 Jan 2017 | Read review
“Avoid first floor because of noise.”
 of 5 bubbles terrym979, 17 Jan 2017 | Read review
“Rooms facing Rue Tomas Ribeiro”
 of 5 bubbles Refile, 9 Jan 2017 | Read review
“Lokk for 6 th floor rooms which on even numbers can give you a good view of the city up to the Tejo river.”
 of 5 bubbles travelpro_d, 5 Jan 2017 | Read review
5 of 5