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4.0
#205 of 352 hotels in Lisbon
Location
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Between the Avenida da Liberdade and Principe Real, Mama couldn't find a better place for you to discover Lisbon’s lifestyle. Just a stone’s throw of the Park Edouard VII with a breathtaking view of the Lisbon bay from the rooftop, you’ll find this new setting next to the Botanical garden perfect for your city breaks.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Languages Spoken
English, Spanish, Portuguese
Location
Rua do Vale de Pereiro 19, Lisbon 1250-270 Portugal
Name/address in local language
Mama Shelter Lisboa
175 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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• The hotel itself is super stylish, but unfortunately it feels like it is a little more style then substance. The rooftop bar is beautiful and the food and drinks were great in both the rooftop bar and the restaurant downstairs.
• The breakfast was nice and had a lot of choice.
• The location of the hotel was great, and Ubers are super cheap in Lisbon so we were able to walk or get a 3 euro cab everywhere.
• The beds were comfy too.
Disliked -
• We were travelling in a party of 6 and I requested far in advance for the rooms to be near each other, upon check in they placed us on separate floors and didn't even apologise. It would have been appreciated for this to be communicated before we arrived.
• The majority of the staff weren't that friendly in the hotel and often when our party asked for something, it seemed like a lot of trouble. They had a launch for the rooftop bar during our stay and it seemed like that was all they were focused on, rather than customer service for the guests.
• The double rooms in the hotel were TINY and didn't have basic things like water, kettle/tea or coffee. For the price of the hotel, I expected to have separate shampoo/conditioner/shower gel/ moisturizer, but instead there was one bar of soap that they expected you to use for everything. Also, no robe/ slippers in the room.
• During our stay, the fire alarm went off at 4am due to a "fault' and the whole hotel was evacuated on the street. None of the staff communicated this, nor apologised, and we were left standing outside in our pyjamas for an hour. I appreciate this is a new hotel but they need to focus on training their staff properly for situations like this.
• The rooftop bar constantly ran out of basic things like wine. Again, probably due to the rooftop launch but the staff weren't apologetic.
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fábio Passos, Other at Mama Shelter Lisboa
Responded 20 Apr 2022
Hello, Thank you for taking the time to write this review. Please know that we take our guests feedback very seriously and all the info you shared will be analyzed by our management team in order to further improve our services. Mama Loves You and looks forward to welcome you back soon!
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I recently went with my wife to Lisbon for a weekend to meet up with friends and enjoy Portugal at its best. We stayed at the Mama Shelter Lisbon, wanting to try this new and hip brand; we were not disappointed! We had an incredible stay and highly recommend this trendy hotel. The location is convenient, in the heart of Lisbon, close to shops, parcs & gardens, and great restaurants. Walking distance to the waterfront, with gorgeous views! The staff is awesome; very international, professional and helpful; they proactively offer to help. Fabio and Gina at the front desk went above and beyond, thanks guys! The lobby is small but smartly designed to keep it functional, and the decor is stylish. I love the Mama Shelter brand store, with some fun gifts and fashionable products. My wife and i were impressed with the quality of products in the room; from the linen was very comfortable, to even the toilet paper !!! We loved the bathroom tile matching the rooms carpet. The atmosphere in the restaurant is the higHlight of our stay; from the decor, the lighting, the music and the food, we completely disconnected, and felt on vacation! The pizza is one of the best i have ever tasted, i recommend it even to locals. On sunday we stayed for brunch, enjoyed a variety of dishes full of flavors such as a tuna salad or steak tartar. A delicious meal before flying back home. One thing we loved doing throughout our stay is to take selfies everywhere around the hotel; on the rooftop, in the elevator, in the bathrooms, in the restaurants; it is so much fun; we really lived the brand and culture of Mama Shelter! We are hooked, and will come back! We are Mama!!!! One recommendation to anyone staying at Mama Shelter Lisbon, disconnect and enjoy!!!!
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Date of stay: February 2022Trip type: Travelled with friends
Room Tip:Â Ask for spacious rooms if you plan on working during the day
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fábio Passos, Other at Mama Shelter Lisboa
Responded 6 Mar 2022
WOW! Thank you for this amazing feedback! The whole team at Mama Lisboa has been working hard to make sure our guests feel at home and it makes us very happy to know you get to experience that. Mama is all about the little details, from the decoration, to the ambiance, to the quality of food and specially to the team. We will share your feedback with everyone! Mama Loves You and can't wait to welcome you back again soon! <3 <3 <3 <3 <3
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We chose the hotel because of its central location in Lisbon and relatively fair pricing. The rooms were very fresh (since the hotel is very new) and we enjoyed the overall cleanliness of the hotel. We never tried their restaurant but it has received good reviews and seemed to have a good atmosphere with a lot of non-hotel guests visiting it along with the rooftop bar.
The negative aspects of the hotel would be the weird cleaning hours, one day we got back for a short break before dinner (at around 16:00) and the cleaners were knocking on the door asking if they could clean (they always seemed to clean in the afternoon). The hotel was also very inflexible in terms of check in, which wasn’t an issue for us since you can leave your bags and walk around the city prior to checking in, but it’s worth a heads-up. They also took a very large deposit of €50 per day.
Overall I would recommend the hotel for the prices we booked it at.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip:Â Check-in cannot be done prior to 15:00
€50 deposit per day of staying
Cleaners usually comes by...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fábio Passos, Other at Mama Shelter Lisboa
Responded 2 Nov 2022
On behalf of the entire team, thank you for taking the time to write this review, following to your recent visit to Mama Shelter Lisboa. We are pleased to know that you enjoyed a great experience! We also thank you for your constructive feedback and for the opportunity to learn about our guests experience and think of new ways to improve. Mama Loves You and she can't wait to welcome you back very soon! <3
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We booked to stay in Mama Shelter for our honeymoon in Lisbon. We booked months in advance via Expedia and a day before we were due to check in we were informed Mama Shelter would no longer be able to honour our booking. We had no explanation why and had less than 24-hours to find another hotel.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Don’t bother
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fábio Passos, Other at Mama Shelter Lisboa
Responded 20 Apr 2022
Hello, let us start by apologizing for the inconveniences you have faced. We understand your frustration even if our reservations team did all possible endeavors to help find a solution. Please do not hesitate to reach out to us should you ever return to Lisbon. Mama would love that! :)
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Overall, a good hotel with a fun vibe and in a relatively good location in Lisbon.
I have gold status with ALL Accor Live Limitless but this wasn't recognised when I checked in nor when I checked out. I didn't receive any benefits of my status unless the benefits were a couple of small bottles of water and some cookies.
When I arrived late on a Thursday night, the restaurant/bar/breakfast finish area had a DJ playing loud dance music. I loved this but others won't.
I had a medium room on the 6th floor which was big enough for 1 person for a couple of nights and the bed was comfortable. The bathroom was small but functional and was fine. If you are a couple and staying more than a couple of night, pay extra and get a a large room. Also, avoid the 8th floor as this is the floor you need for the rooftop bar.
Guests share the rooftop bar with the public and share the lifts to get to the 8th floor. I love a rooftop bar and Mama's is a great space to chill and have fun. Staff were friendly but not very attentive (I was sat at the bar) so I had to wait a while to be served while others at tables were served more quickly.
Breakfast was of good quality and variety. I was greedy and had 3 or 4 courses each morning. There was only one coffee machine which meant a long line of people waiting for coffee every morning.
The location is good for PrÃncipe Real but other locations are a good walk down the hill. The hotel is easy to get to from the airport and the Rato metro stop is a short walk away.
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Date of stay: March 2023Trip type: Travelled solo
Room Tip:Â Ask for a room away from the lift and avoid the 8th floor as this is where the rooftop is.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest, We very much appreciate your comments regarding your stay at the mama Shelter Lisboa. As you mentioned the benefits are the water and the cookies but is something that we are already improving It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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These reviews are machine translated from their original language. Show machine translations?
Let's say that the hotel is very....instagrammable...the bedding is excellent...it's nice to have a drink on the rooftop (even if the cocktails...Aren't great....at least the two that I tried...even if they are also very "instagrammable). What to blame then? An elevator broken down for the entire duration of a 5-night stay...for an 8-story hotel...let's just say it's annoying...we happened to wait well over 5 minutes... .. A hot water outage for a whole day and the following morning...when we spoke to reception, they said they were aware, that they would fix the problem....but couldn't say when .... after having tramped all day, not being able to take a shower is.... average.... Breakfast seems very expensive for what it is...well, we were not used to the Bessahotel in Porto where it was just perfect with fresh, excellent quality products, different kinds of bread with different kinds of flour which could be suitable in particular for people eating low ig...at the mama shelter, nothing of the sort...essentially industrial.... Otherwise....cleaning is done to a minimum...in fact the beds are made but it is certain that the vacuum cleaner was not vacuumed during the entire stay... The maid came in without warning...it could have been embarrassing..... A mixed opinion so...you will understand
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was tiny, impossible to leave his suitcase open and impossible to store his clothes, since there is no storage available, except to hang 4 shirts. The shower smelled mouldy, with mouldy stains between the tiles, this mouldy smell extends into the tiny room obviously. The faucet/washbasin is a very bad choice, you splash the wall while washing your hands and brushing your teeth is a chore. The choice of "bread" for breakfast is really ridiculous. However, the breakfast team is really a great team.
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Automatically translated
Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed here during a family getaway with my siblings. We loved everything about our stay. The location was perfect. The rooms are spacious and well laid out with very comfortable beds and high quality linens m. The breakfast was excellent with a large selection of fresh fruit, baked goods, a variety of cheeses and meats along with bread eggs. The rooftop is very cool with excellent views of the city. Most of all the staff at Mama’s is incredible. They are so friendly, positive and deliver outstanding customer service. I would highly recommend a stay at Mama’s.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ana Baptista, Other at Mama Shelter Lisboa
Responded 4 weeks ago
Dear Helene, Thank you kindly for sharing your experience with us following your recent stay with Mama! We are happy to hear that you have spent a great stay with your family as we pride ourselves to make every guest feel at home. Your feedback will be shared with the team and we'll make sure to keep up our services :D We'll be looking forward to your next visit. Mama <3 You FO Team
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We had such a wonderful time at the Mama Shelter Lisboa. Staff was super helpful. We enjoyed the chic/hip/decontracted atmosphere. The bed was very comfortable and the linen really soft. I loved the bedroom carpet that matched the bathroom tiles! Great touch. I liked the smell of the body lotion. We also really enjoyed the warm and delicious pizza that are done in front of you at the entrance of the bar. We'll definitely come back!
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fábio Passos, Other at Mama Shelter Lisboa
Responded 25 Feb 2022
Dear Caroline, We are thrilled to know you enjoyed our top quality bedding and that you appreciated all of our little details, like our pizza oven. Thank you for such an amazing feedback! We look forward to welcome you back very soon! <3
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Really cordial welcome. Modern room, clean, comfortable with a nice strong terrace. Small fridge in the room. Very good bedding. Quiet room. Extraordinary Rooftop. Not in the hyper center but very close to the main avenue Libertad with shops. 20 minutes walk from Barrio Alto. Near the botanical garden and garden Estrala. Great location to discover Street art LX Factory area by Metro bus close to go to chiado in the center. Bus lines nearby to get to Barrio Alto too. Tip: take the day pass for transport (bus, metro and tram) for 8 euros because the walk is very sporty in Lisbon and this pass gives you access to the St Justa elevator which normally costs 6€. Near Estrala Park there are small traditional restaurants with very tasty cuisine with unbeatable Awards with 0 tourists including Leitaria Suadade. Excellent location to see trams passing.
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Automatically translated
Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Lisbon area.
PRICE RANGE
AU$186 - AU$327 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
130
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