Sheraton Lisboa Hotel & Spa
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Sheraton Lisboa Hotel & Spa

Traveller (1346)
Panorama at the Sheraton Lisboa Hotel & Spa
360
Panoramas (36)
Deluxe Twin Guest Room
Room & Suite (777)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

4.5
#79 of 349 hotels in Lisbon
4.1 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Suggest edits to improve what we show.Improve this listing
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
City View
Great View
Languages Spoken
English, French, Spanish, Portuguese
Property amenities
Paid private parking on-site
Internet
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Car park
Fitness / spa changing rooms
Sauna
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Poolside bar
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Hotel links
Special Offer:Earn points toward free nights.

Location

Rua Latino Coelho 1, Lisbon 1069 Portugal
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Lisboa Airport
Picoas
2 minLisbon Metro
Saldanha
6 minLisbon Metro
4.5
4.5 of 5 bubbles2,799 reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

The Sheraton Lisboa Hotel & Spa garners praise for its hospitable atmosphere and the high level of cleanliness in its well-maintained rooms. Guests appreciate the extensive breakfast and the hotel's spa, although the shower facilities and lounge could see some enhancements. While the live music adds to the welcoming vibe, it sometimes overpowers conversation. Service is lauded for its professionalism and warmth. The location is peaceful and well-connected, although not in close proximity to some major attractions. Rooms are spacious and generally well-liked, despite some dated aspects.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed

Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
2,799Reviews52Q+A100Room tips
Traveller rating
  • 1,419
  • 976
  • 278
  • 80
  • 46
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
AndreaUbok wrote a review Aug 2022
Florida
+1
5.0 of 5 bubbles
Beautiful modern hotel with English speaking helpful staff. Great location we can walk to shops, restaurants & attractions. Ten minute taxi ride from the airport.

Breakfast buffet served daily on the lobby. The meticulous & beautiful display of breads, cereals, fruits, Cheeses, meats, fish, omelette station, fresh juices, hot entrées, pastries and very fancy cappuccino machines took breakfast to the next level. Unlimited drinks just give our room number & an evening happy hour daily from 5 to 7. I'm just thrilled we were able to check in at 7 o'clock in the morning. The spa was very impressive & zen like. The steam room, sauna, fitness rooms, pool, jacuzzi, Spa Café and treatment rooms are available.

Our room was very well equipped with an nespresso machine, electric tea kettle, robes, safe, refrigerator, robes, blackout shades, many plugs & charging outlets, lite magnifying mirror... The a/c cooled quickly & the bed was very comfortable.
Read more
Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Great location, comfortable room, Amazing Buffay breakfast and fabulous English-speaking staff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robbodobbo wrote a review Mar 2020
Cambridge, Canada
5.0 of 5 bubbles
Rooms are comfortable and spacious at this business style hotel. The breakfast buffet was expansive and table service by the staff was quick and friendly. The hotel is located perfecly and you can walk to many attractions shops from the hotel. The beds are superb and the bathrooms immaculate.
Read more
Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
ndc72 wrote a review Aug 2022
Melbourne, United Kingdom
5.0 of 5 bubbles
Stayed here as a family of four, during a typically sunny hot spell in July, and thoroughly enjoyed it. A good Sheraton always seems like a decent bet for a city break - you know what you are going to get, brand standards are high and usually fully maintained and there is typically a real flavour of the local area to distinguish it from the rest of the chain.

The rooms here are spacious, well appointed and very clean. there are some great views from the higher floors. The outdoor pool is on the roof of a very low-rise part of the hotel, so could have been a bit pokey, but it has been made into a really lovely space. The restaurant and bar are reliable, with a decent spread at breakfast and a simple but quite varied menu of food which is very well prepared and presented.

What makes this hotel, though, is the staff. Without exception they were incredibly friendly, helpful and professional throughout our stay, and it really added something to the experience.

The hotel is located a little way outside the main tourist areas. Buses and metro trains stop nearby though, so it was quite a relief to return here after a day in the busier parts of the city.
Read more
Date of stay: July 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charles L wrote a review Jan 2020
Great Neck, New York
4.0 of 5 bubbles
Came here in Dec for the holiday with family. The hotel itself is very nice and well maintained. (Interior looks much better than exterior) room is spacious and modern feel. The hotel has an outdoor heated pool which is nice if you are traveling with kids. The hotel is located more in the business district. If you are looking to go shopping on the liberty Ave, it’s not a bad choice since it’s only 15mins walk. However if you are looking to spend time around the Square, which is about 25mins cab ride from the hotel. The Uber and taxi is vey cheap there, a 25mins ride is about 8 euro. I personally doesn’t mind living there. But if you prefers to walking distance to the main tourist area which is in Baixa and Chidao area, you might want to book something closer there. Overall I had a great time staying at the Sheraton.
Read more
Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1alwaystraveling wrote a review Dec 2020
Richmond, Virginia
5.0 of 5 bubbles
Let me start by saying this property is heads and toes above anything in the area for price, and the customer service is through the roof. From the front desk person, Armando whom provided top notch service, to the cleaning staff that were thorough and diligent. The restaurant was doubling as the club lounge and the food was excellent, to include the breakfasts daily. The entire staff social distances and the hotel policies are well thought out for your safety and the staff. Though you do miss seeing your favorite staff as they are rotating them due to circumstances, but not once was an interaction subpar. Just a wonderful property, mere blocks away from Freedom Park and the main shopping strip, and across the street from a nice, quaint mall. Cannot say enough about the well run place and friendly staff. I stayed for over three weeks and not one day did I dread going “home” to the place, but enjoyed every day.
Read more
Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robert C wrote a review Apr 2023
Chatham, Canada
5.0 of 5 bubbles
While this hotel does exceed the Sheraton standard, it will soon need a little TLC; but it’s truly our experience in dealing with the entire staffing team that raised the rating to five star. We stayed for five nights on Lifetime Platinum points and, although due to a very large convention for the first three days a room upgrade was most understandably not available, the breakfast amenity was the best I’ve experienced and the happy hour and tapas most delightful and unexpected. But truly the entire team deserves praise. The front desk team provided excellent concierge type assistance; housekeeping were efficient and the restaurant staff most professional and friendly in all respects, especially David and Ricardo for dinner (we dined there twice after long tourist-type days). Our thanks to all….Obrigado!
Read more
Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tom kung wrote a review Jan 2023
Hong Kong, China
2.0 of 5 bubbles
We have stayed at this hotel many times during the last decade.

We have commented the hotel many times during the years. The staff has been changed many times . It is nice to talk to “old” ones sometimes.
The view from the top floor rooms is very nice, the interior style of the room has been kept but sorry to say with a few improvements.
The worst issue which I have taken up here in this forum and also with responsible persons, is the food and its presentation especially at breakfast buffet. It should really be looked at by the responsible persons.

Breakfast buffet: The big verity of cold cuts and cheese is horribly presented. It is just thrown on the plates without any care. The cheese is seldom in order and the way is is presented is really disgusting. The same goes for the cold cuts. Just so messy.
The bacon is very fat and soggy. Not one piece can be found crispy. You can get the bacon crispy but then you have to especially ask for it. The boiled eggs yolk is green, mostly dark green. Does not give you an appetite at all and it looks uneatable. This can easily be solved.
There are many other things that should be improved. The variety is good but the presentation is much below standard for a 4/5 star hotel.
It would not take much effort to improve by having an updated and active management. I have tried so many times and have now given up.
In comparison with other hotels in Lisbon and in e.g. Asia. Sheraton is not on top of any lists.

The Japanese have a slogan that should be the base and it is: it should look good, smell good and taste good. The Sheraton in Lisbon is far away.

However it would not take much effort to improve but then you management must drive the improvement and lead. Important is also to follow up and after that follow up again…. If not there can not be any change and improvement.
Read more
Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thierry Henrot, General Manager at Sheraton Lisboa Hotel & Spa
Responded 16 Jan 2023
Dear Guest, Thank you for sharing your feedback with regards to your stay. We will share it with the team as a teachable moment. Looking forward in welcoming you again, with best regards, TH
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Frank wrote a review Nov 2021
Castricum, The Netherlands
5.0 of 5 bubbles
It would not be my leisure hotel, but this is an extremely good hotel for a business trip. From the moment you arrive until the moment you leave, you are treated very hospitably. Check-in was quick and smooth. I got a lovely spacious room on the 21st floor. The room had a good bed, and I got the impression that they had recently renovated the bathroom. The hotel had a very good covid protocol, and you felt safe at all times. Due to covid, the restaurant on the top floor was closed, and you could only have a drink there. At the front of the hotel, an outdoor terrace with sand had been made where you could relax for a while. The extensive breakfast buffet was delicious, and there was a chef present to make an egg dish of your choice. A big compliment because I had not eaten such a good omelet in ages. All staff, from front desk to waiter and from the concierge to housekeeping, get a big 10 out of 10!
Read more
Date of stay: October 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LTUSASE wrote a review Oct 2022
London, United Kingdom
1.0 of 5 bubbles
I stayed in Sheraton Lisboa Room #203 when attending an international conference on 9-11 September, 2022. The hotel would have been lovely; unfortunately, I cannot recommend it because my personal belongings went missing, and shockingly the hotel stopped communicating after initially offering to make good.

After coming back to the hotel from sightseeing on the second day (10 September) I noticed that my personal very soft and expensive Canadian goose down pillow in a silk cover and my nightie were missing from my bed. I alerted the maid whom I found in the hallway. Unfortunately, she could not speak English thus called her manager who was pleasant and able to communicate in English fluently. After I explained that two of my personal items were missing and I suspected the maid of having accidentally put them in the laundry, the manager went away and returned with my nightie shortly after. She could not find my pillow however. I asked about my pillow at the front desk before leaving on 11 September and was promised that they would ask Housekeeping about it. Nobody followed up with me until after I wrote to the hotel myself a couple of days later. An exchange of emails ensued. The hotel were checking with an outside laundry and asked me what they could do to return the pillow to me. I sent them details of all missing items - links to Amazon and The White Company websites with each particular item (a silk cover, a pillow protector and a soft Canadian goose down pillow) and asked whether they'd want my address so they could order the replacements to me or my bank details so that they could transfer the money and I would place the orders myself. Before leaving the hotel, I already had placed an order for a silk cover replacement anticipating that my pillow would have been thrown into the laundry with high temperature water and the silk cover would have been ruined. After receiving these details, the hotel seized communication despite my follow up email. I have now ordered a replacement pillow as well and am out of pocket by over £200. Not something I expected when I checked into this seemingly nice and safe hotel. I travel with an extra soft personal pillow everywhere because I develop neck pains if given a pillow that is not soft enough. However, I have never had any of my pillows or any other personal items disappear from any hotel I have ever stayed in. I understand that human error can happen (though I cannot really comprehend how the maid could have not realised that a nightie and a pillow covered in silk cover instead of a regular cotton cover are personal items). Nevertheless, the way the hotel dealt with the problem by seizing communication is just shocking. AVOID!!!
Read more
Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thierry Henrot, Diretor-Geral at Sheraton Lisboa Hotel & Spa
Responded 6 Oct 2022
Dear Guest, Thank you for sharing your experience at our property, which is below our standard. My team will liaise with you directly to resolve this issue. Thank you again for your preference, with best regards, TH
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vcm8 wrote a review Oct 2022
Mumbai, India
5.0 of 5 bubbles
Being a Marriott Ambassador I have stayed at a number of Marriotts and Sheratons over the years, but never have I experienced the level of service at any hotel, as I received at the Sheraton Lisboa.

I have one word to describe the staff attitude, demeanor and service at this hotel - ‘Excellence’.

Each and every member of the staff was just lovely. They go out of their way to make you feel at home. Whether its the bellman, the front desk, the club lounge or the restaurant they just want to please you.

My trip to Lisbon was truly memorable because of this hotel.

I also need to specially thank Claudia at the front desk who went out of her way to give me a nice suite. Thank you again!

As far as the hotel the location is superb - close to everything. The rooms are well appointed and the club lounge is a beautiful lively place where you can spend time at any time of the day and just put your feet up. I cannot also forget how wonderful and at home the club lounge staff made me feel.

I wish every Marriott and Sheraton hotel could emulate the Sheraton Lisboa. They have really got it right. Yes the location and decor of the hotel matters but with so much choice available it’s the people who set a good hotel apart from a great hotel, and who can make or ruin your stay.

Believe me I will never stay at another hotel in Lisbon and I truly mean that.

Sadly the Sheraton Porto (which ai stayed at right after the Sheraton Lisbon) was a disaster. The worst staff and the worst service in the world. They have literally been trained to misbehave and virtually attack guests. When I complained the manager wouldn’t even speak to me.
Read more
Date of stay: September 2022Trip type: Travelled on business
Room Tip: Take the club lounge package - you won’t regret it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from richard b
Belle River, Canada3 contributions
I’m sure there are pool view rooms that are std & some that are suites depends on what floor
kshum2000 asked a question Jan 2024
Hong Kong, China3 contributions
email address
Answer from jtwiz
Pt. Pleasant, NJ4,766 contributions136 helpful votes
Unfortunately, Tripadvisor will not let me paste the email address here. Feel free to message me privately and I will provide it to you.
Answer from Robert C
Chatham, Canada199 contributions44 helpful votes
As a hotel guest, my wife swam in the pool without charge. Possibly this fee is for non-guests of the hotel.
travjud asked a question May 2023
Richmond, Canada499 contributions101 helpful votes
How much is the breakfast buffet? Thanks
Answer from WfromCanada
Saskatchewan, Canada20 contributions
October, 2022 cost was 25Euros, sorry not dollars but we got value as platinum members
Fandango29 wrote a tip June 2024
Chandler, Arizona113 contributions136 helpful votes
5.0 of 5 bubbles
"Prepare to be treated like royalty."
Read full review
Brussels Chris wrote a tip May 2024
Brussels, Belgium12 contributions
5.0 of 5 bubbles
"Clubrooms are the best."
Read full review
grspinelli wrote a tip May 2024
30 contributions17 helpful votes
5.0 of 5 bubbles
"Centrally located to most historical sites and in a lovely neighborhood with many great restaurant options."
Read full review
David L wrote a tip Apr 2024
Toronto, Ontario8 contributions
5.0 of 5 bubbles
"Relax and enjoy the experience! Make sure to include a fado dinner and a tour of the city on a vintage trolley."
Read full review
traveluser wrote a tip Apr 2024
boston57 contributions124 helpful votes
5.0 of 5 bubbles
"Ask for a high floor."
Read full review
Not the right property for you?
There are more places to choose from in the Lisbon area.
PRICE RANGE
AU$351 - AU$541 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton lisboa hotel lisbon, sheraton lisboa hotel and spa, sheraton lisbon, lisbon sheraton
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
369
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

SHERATON LISBOA HOTEL & SPA: 2024 Prices & Reviews (Lisbon, Portugal) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Sheraton Lisboa Hotel & Spa
Which popular attractions are close to Sheraton Lisboa Hotel & Spa?
Nearby attractions include Puzzle Room (0.3 km), Museu Banksy - Lisbon (0.05 km), and Igreja Sao Sebastiao da Pedreira (0.4 km).
What are some of the property amenities at Sheraton Lisboa Hotel & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Lisboa Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Lisboa Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Lisboa Hotel & Spa?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Sheraton Lisboa Hotel & Spa?
Conveniently located restaurants include Allora Restaurante Italiano & Bar, Lídia Restaurante & Bar, and A Cisterna.
Are there opportunities to exercise at Sheraton Lisboa Hotel & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Lisboa Hotel & Spa have airport transportation?
Yes, Sheraton Lisboa Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Lisboa Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Lisboa Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Lisboa Hotel & Spa?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.
All Lisbon HotelsLisbon Hotel DealsLast Minute Hotels in LisbonHotels near Sheraton Lisboa Hotel & Spa
Things to DoRestaurantsFlightsHoliday RentalsTravel StoriesCruisesRental Cars