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Altis Grand Hotel

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#88 of 248 Hotels in Lisbon
Certificate of Excellence
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621 Reviews from our TripAdvisor Community

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Showing 258: English reviews
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed today NEW

Centrally located. Close to Bairo alto and the City center. We reached the hotel in the morning around 9 am after a long flight but were not given check inn until 2 pm. However, we were allowed to use the swimming pool and spa. It is a good hotel but expensive for 150 Euros a night.

Helpful?
Thank jatindev
Spain
Level Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed yesterday NEW via mobile

This hotel is fine but I see it as very much a business hotel. Room was good, bed very comfy, bathroom nice enough but nothing special. WiFi was good. Communal areas such as the lobby, 2nd floor bar area and eating areas were a bit dated. Breakfast not bad with a Nespresso coffee machine and the usual range if hot... More 

Helpful?
Thank Simon B
Hertfordshire, United Kingdom
1 review
Reviewed 4 days ago NEW

Met by very pleasant staff. On checking in we asked to book breakfast, only to be told it was included. We had booked room only so arranged it anyway. We signed each day to say we had it, but on our last day - which was my husbands birthday, a man who I assumed was head waiter in the restaurant... More 

Review collected in partnership with this hotel

Helpful?
Thank X973MEangelab
Vilnius, Lithuania
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Reception staff super helpful, even at 4.30 in the morning :) Overall, as for a five start hotel I would expect a tad bit more... Some little things kept nagging like the comfort in the room rooms: lighting could be better - no one switch for all lights by the bed; bathroom lighting and/or mirrors not good for make up... More 

Helpful?
Thank linksma
Dublin, Ireland
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Stayed here from 17/11/2016 for 4 nights. Would highly recommend this hotel. Staff, comfort great location about 15 minutes from the old town centre . We booked a Premier Deluxe Room and boy did we get deluxe service. Our deal included airport pick up in a very nice mercedes by a very polite driver, who whisked us to this great... More 

Helpful?
Thank Patrick F
Liverpool, United Kingdom
1 review
Reviewed 1 week ago

Highly recommend, central location and added that little bit luxury on an overall brilliant trip! Staff all polite, room was excellent. Didn't use the spa facilities or breakfast so couldn't comment. Would look to come again.

Review collected in partnership with this hotel

Helpful?
Thank arowan_589088
GSAltisTeam, Guest Relations Manager at Altis Grand Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post such a wonderful review on us. . For us the satisfaction of our guests is the biggest reason we work every day. Thank you for your kind comments. We hope to welcome you back again at Altis Grand Hotel in the near future. Best Regards, Gonçalo Bouhon Guest Experience... More 

Durham, NC
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago

The Altis Grand is a nice and centrally located hotel. It’s within walking distance of the Barrio Alto and taxis are waiting outside 24/7. The rooms are spacious by European standards and the restaurant serves an outstanding breakfast. Staff were helpful and courteous. I booked a day tour through the hotel. The price was more expensive than other options, but... More 

Helpful?
Thank LLZ_NC
GSAltisTeam, Guest Relations Manager at Altis Grand Hotel, responded to this review

Dear Valued Guest, Thank you for your kind words and comments, they are the best recognition of our work. We are delighted to know you enjoyed staying with us again, it was a pleasure to welcome you at Altis Grand Hotel and we hope to welcome you back soon. Best Regards, Gonçalo Bouhon Guest Experience Ambassador More 

Ribeirao Preto, SP
2 reviews
Reviewed 2 weeks ago via mobile

Stayed there for 3 days in November. The hotel has great rooms, super comfy beds, spacious bathroom. Got a deal on the stay so even better. But besides the great location near bairro alto and easy access to the center of Lisbon I liked the attention to detail, and the very attentive staff.

Helpful?
Thank palmeiraraquel
GSAltisTeam, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Valued Guest, Thank you for your kind words and comments, they are the best recognition of our work. We are delighted to know you enjoyed staying with us again, it was a pleasure to welcome you at Altis Grand Hotel and we hope to welcome you back soon. Best Regards, Gonçalo Bouhon Guest Experience Ambassador More 

Reykjavik, Iceland
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 weeks ago

Stayed at the hotel for 3 nights. The hotel is large and feels luxurious when entering but that is not really going to be your experience staying here. The pro's of this hotel are: - very large rooms - large bathrooms - fairly well located - it has a spa, bar, restaurant and a large breakfast area the con's are:... More 

Helpful?
1 Thank Bryn20142014
GSAltisTeam, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Valued Guest, We thank you for having taken the time to post a review on us. We would like to present our sincere apologies for all the inconviniences ocurred during your stay at Altis Grand Hotel and we would like to assure to you that your comments receive our best attention and consideration. We understand your disappointment with your... More 

NJ for now
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

Stayed there last week during a vacation. The hotel seems to cater to tour groups and has a mentality that it knows it will never see most if its guests again. Overall the place is decent, rooms clean and well provisioned, serve decent. My major complaint is the wi fi was terribly unreliable. If you need consistent internet for any... More 

Helpful?
1 Thank Travel5449
GSAltisTeam, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Valued Guest, We thank you for having taken the time to post a review on us. We are considered a big hotel but have and share the mentality that all our guests are important and should be recognized. We are really sorry you got the wrong idea about our service. We understand your disappointment with your experience with us,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Altis Grand Hotel, five star Conference & Business Hotel, combines elegance, sophistication and comfort with the best location in Lisbon's city centre. Recently renovated the hotel has 300 bedrooms and suites, including the brand new deluxe rooms, with great views over the cultural and historical quarters, Internet access, Full HD LCD TV and mini-bar, a fully equipped business centre and 20 multipurpose meeting spaces with capacity from 8 up to 750 people, suitable for the most demanding events. There is also a covered heated swimming pool, a spa with jacuzzi, sauna, turkish bath, fitness room and 5 tratments and rituals rooms. With 3 bars and 2 restaurants. To enjoy the Portuguese excellent cuisine, there`s a panoramic restaurant on the top floor - the D. Fernando Grill, for a casual meal the coffee-shop in the lobby or for a private group meal the Girassol restaurant. A complimentary shuttle service is also available between the Altis Hotels and the airport. Hotel Altis is member of the Luxury collection of Great Hotels of the World. ... more   less 

Additional Information about Altis Grand Hotel

Address: Rua Castilho 11, Lisbon 1269-072, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $140 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Altis Grand Hotel 5*
Number of rooms: 300
Reservation Options:
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Hotel Style:
#19 Spa Hotel in Lisbon
#33 Romantic Hotel in Lisbon
#39 Family Hotel in Lisbon
#63 Business Hotel in Lisbon
#71 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Altis Grand Hotel staff and other travellers.
21 questions
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Questions? Get answers from Altis Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can go for the Deluxe Premier deal all on higher floors”
 of 5 bubbles 226patrickf, 28 Nov 2016 | Read review
“Plumbing next door was a bit loud.”
 of 5 bubbles carmelannd2016, 9 Nov 2016 | Read review
“Bring your own shower cap for the spa as you must use one!”
 of 5 bubbles krp84, 29 Oct 2016 | Read review
“Try te sleep as high s posilbe”
 of 5 bubbles TRAVELLOVERSANTWERP, 18 Oct 2016 | Read review
“I can speak for my room,it was excellent”
 of 5 bubbles NasratA, 12 Oct 2016 | Read review
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