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Hello Lisbon Santos Apartments

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61 Reviews from our TripAdvisor Community

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Showing 23: English reviews
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Salisbury, England
Reviewed 4 weeks ago

For - Excellent modern spacious apartment with great facilities. Bus and tram stops right outside. Plenty of bars/eating places nearby (with good WiFi). Against - The Wi-Fi must have been faulty as even with the provided TP-Link Range Extender it was hopeless. 3 small towels for a 5 night stay is inadequate. Forget the advertised free toiletries as what you...

Thank algadonas
Dunfermline, United Kingdom
Reviewed 24 January 2017

We went to Lisbon for our 2 year anniversary and had it ruined when my partner was chewed to bits by bed bugs in our Hello Lisbon Apartment. Her whole body, including her face was covered in itchy, painful welts and for the last 5 days of our trip she could not sleep from the pain and itching, did not...

5Thank jncola
Pedro M, Diretor-Geral at Hello Lisbon Santos Apartments, responded to this review

Dear Guest, I'm really quite surprised by your message, so many time after your stay, and after our approach. This kind of bug is brought by some guest and does haven't nothing to do with the care on our work, or the cleaningness of the apartment (daily cleaning). If there were a guest complaining before you, maybe the better approach...

Reviewed 1 November 2016 via mobile

District is quite good. A few meter from station santos and a 15 minute walk to the main station. Wifi connection is fine. The sad thing is the cleaning. No refill of shampoo and showergel. Floor was dirty was a lot of sand and even a hair in the bathroom. I will not stay here next time.

4Thank Chimazi23
Pedro M, Diretor-Geral at Hello Lisbon Santos Apartments, responded to this review

Dear guest, Thank you so much for your message, due to some commens as yours regarding the showergel and shampoo distributor we have started to offer our guests an amenities kit, withy showergel, shampoo, hair conditioner and hands soap. Thank you so much for your comment, it allows us to get better.

Grays Thurrock, United Kingdom
Reviewed 18 October 2016

Bed bugs.Modern apartment, easy access, but problems with the electrics and Bed bugs.Hard to believe in this day and age that the cleanliness of this apartment needs to be questioned. They said they would send an engineer for the electric problems but failed to do so.Instead they told us to move to a different apartment. As for the Bed bug...

5Thank alstamm
Pedro M, Diretor-Geral at Hello Lisbon Santos Apartments, responded to this review

Dear guest, The bed bugs hide during the day, and come at night beacuse they feed from our breath and body warm, the only way to solve the problem is to move your immediatly. These kind of bugs came with guests (normally guest that were camping, or with long contact with nature), they have nothing to do with cleaningness and...

Reviewed 27 July 2016 via mobile

We enjoyed a week of housing at Hello Lisbon on Santos. The area is walkable to the center of the city, and the restaurants near the hotel are quaint. The AC worked well (which is a need for steady sleeping), and the kitchen allowed us to make simple, healthy meals. The room and kitchen is tight for two people who...

4Thank AJ R
Nijmegen, The Netherlands
Reviewed 22 July 2016 via mobile

To keep it easily readable, I will just sum up the positives and negatives according to my own opinion. Positive: - very warm welcome with fruit basket and mineral water. - clean - comfortable - air conditioned - many channels on tv - washing machine and dish washer are a big plus. Also many other devices to make your stay...

2Thank Sezer6194
Reviewed 13 June 2016 via mobile

The apartment comes with a fully equipped kitchen, washing machine, refrigerator and dishwasher - perfect if you need to use it. It was relatively clean (we had to ask the intercom to send a cleaner in because there was soap scum on the shower door when we checked in). We also had to request a mattress protector, but apart from...

3Thank Darius T
Linlithgow, United Kingdom
Reviewed 19 October 2015

I visited Lisbon with friends and we used these apartments for 5 nights, 2 x duplex twin rooms. The area was very understated but the apartments were cleaned daily and their overall condition was excellent. They were close to the No. 714 bus and No. 25 tram lines which gave us direct access to the area by the water where...

2Thank FedScotland
Reviewed 18 September 2015 via mobile

Hello Lisbon Santos apartments have provided us with an excellent time in Lisbon! From the initial organisation of the airport transfer which was seamless and welcoming to the attentiveness of management who were only to happy to help with all of our inquiries and requests. The apartment itself is compact and well presented with kitchenette, fridge, dishwasher and washing machine....

2Thank BgirlTboy
Reviewed 27 May 2015 via mobile

The top floor apartment (4a) is spacious, comfortable and well designed. It is up four steep flights of stairs with no lift so you need to be reasonably fit to stay here! Just a stone's throw away are great little local restaurants serving very good value classic tapas and Portuguese food. Transport links are good and it's a five minute...

2Thank Taistealoir

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  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Airport Transportation
  • Multilingual Staff
Official Description (provided by the hotel)
Santos Apartments rest in the famous "Design District." They are superbly located in a wonderful neighbourhood within an old historical district of central Lisbon, with its unique charm, old alleyways and cobbled streets. The apartments are 300 meters from the National Museum of Ancient Art, 20 minutes on foot to Lisbon downtown (6 stops by tram or bus), 40 meters from tram and bus stops, 5 minutes walk to the riverfront. The apartments are located in a secondary road with little traffic so you can enjoy a quiet sleep. Santos is known for its multi-personality environments where you can enjoy a quiet day at the park, enjoy a nice meal by the river or dance all night in one of the many bars and clubs. The building was opened to the public in April 2008 after a major refurbishment. It has narrow stairs and no lift. ... more   less 

Additional Information about Hello Lisbon Santos Apartments

Address: Travessa Nova de Santos 39, Lisbon 1200-734, Portugal (Formerly Portugal Ways Santos Apartments)
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $91 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hello Lisbon Santos Apartments 4*
Number of rooms: 9
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Also Known As:
Portugal Ways Santos Apartments Hotel Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Hello Lisbon Santos Apartments staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ground floor rooms had a basement bedroom which meant they were very quiet.”
FedScotland, 19 Oct 2015 | Read review
“Read reviews and keep an open mind.”
TJay5, 30 Aug 2014 | Read review
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