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Vila Nova Hotel

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696 Reviews from our TripAdvisor Community

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Showing 355: English reviews
Hamilton, Canada
Reviewed 8 December 2016

Pros: Free breakfast buffet with fresh fruit, cheeses, deli meat, scrambled eggs, beans, cocktail Weiner's, various breads, cereals and sometimes bacon and hard boiled eggs. Located in central Ponta Delgada. Rooms were clean and quiet. Had a pool and rec room. Cons: Rock hard bed. The front desk staff wasn't the nicest. No shampoo or conditioner in the bathroom. All...

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Thank Amanda M
Helder B, Manager at Vila Nova Hotel, responded to this review

Dear Mr. Amanda M, first of all we would like to thank you for your review during your stay, with very useful information for our guidance. Thank you for your detailed evaluation. We appreciate your compliments to our breakfast. However, not any less important, your comments about our staff is very important to us. We are normaly praised for the...

Wyoming, Canada
Reviewed 6 December 2016

We picked this hotel based on other's reviews and were not disappointed. It is not a 5 star hotel but is still very good. The rooms and all other parts of the hotel were clean and comfortable. The service is excellent and the staff are always eager to help with anything required, from booking cars or tours to making restaurant...

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Helpful?
Thank Dav J
Helder B, Manager at Vila Nova Hotel, responded to this review

Dear Mr. Dav J, first of all we would like to thank you for your review during your stay, with very useful information for our guidance. We're glad that you had a pleasant stay. The price/quality ratio you mentioned makes us very proud! We can't thank you enough for such a detailed review. It is very important for us to...

Wroclaw
Reviewed 3 December 2016

Almost everything was excellent. Thank you for the warm welcome. We are very happy to recommend the hotel to friends. We hope that visiting the island, we will be able once again to host the Vila Nova

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Thank laurakatarynam
Helder B, Manager at Vila Nova Hotel, responded to this review

Dear Mrs. Laurakatarynam, first of all we would like to thank you for your review during your stay, with very useful information for our guidance. We couldn't be happier for all your positive feedback. Your recomendation of our services to your friends and family is better than any other type of publicity. It makes all of our team very proud...

Vila Nova De Gaia
Reviewed 29 November 2016

Overall, we enjoyed our stay and everything went well. We also liked the bar service and were always well catered for. The location is very good as it is very close to the city center. We seriously recommend.

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Thank 148jos_antonioc
Helder B, Manager at Vila Nova Hotel, responded to this review

Dear Mr. 148jos_antonioc, first of all we would like to thank you for your review during your stay, with very useful information for our guidance. We couldn't be happier for your compliments on our bar service. It is very important to us that our guests experience a service up to the standards and expectatios! Thank you so much for recommending...

Halifax Region, Canada
Reviewed 28 November 2016

We enjoyed our six days at the Hotel Vila Nova - Our room and bathroom was spotless and amply furnished - only complaint would be that the beds are much firmer than those in North American hotels. Very competent staff - very nice touch was a bottle of champagne delivered to our room, courtesy of the hotel, on the occasion...

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Thank Suzanne B
Helder B, Manager at Vila Nova Hotel, responded to this review

Dear Mr. Suzanne B, first of all we would like to thank you for your review during your stay, with very useful information for our guidance. Thank you very much for all your compliments to our performance. Also, we can't thank you enough for your detailed review! We're glad we could make your birthday a little bit more special! We...

Prague, Czech Republic
Reviewed 25 November 2016

Friendly, welcoming staff. Large spacious entrance with bar and dining as well as pool access right there. Pool towels available at front desk. Room was clean, comfortable, small balcony with table and chairs. Secure Parking available. Breakfasts with lots of fresh fruit, breads, cheeses and meats. As well as eggs etc. Close to the downtown, easy access to the main...

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Thank Christina K
Helder B, Manager at Vila Nova Hotel, responded to this review

Dear Mrs. Christina K, first of all we would like to thank you for your review during your stay, with very useful information for our guidance. Your detailed description and evaluation of our services is very satisfying and such positive feedback is very motivating to all of our team. We hope to have the privilege of welcoming you again in...

Toronto, Canada
Reviewed 24 November 2016

We enjoyed our stay and were happy with the quality of the hotel. I would recommend fridge in each room and provide complimentary bottle water. We like the location of the hotel as it was quiet and away from the central/shopping area. Nice walk to the main square.

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Thank 61toronto
Helder B, Manager at Vila Nova Hotel, responded to this review

Dear Mr. 61toronto, first of all we would like to thank you for your review during your stay, with very useful information for our guidance. We couldn't be happier for being able to meet your expectations and standards on the location and quietness of the hotel. Your suggestion regarding the fridge and bottle of water is very welcome. This kind...

Edmonton
Reviewed 22 November 2016

We enjoyed our stay at the Vila Nova hotel. My husband found the bed very hard, otherwise we were happy with the hotel, front desk and location. We like to walk so the 20 min. walk or so to downtown was very nice.

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Thank darlenejewelk
Helder B, Manager at Vila Nova Hotel, responded to this review

Dear Mr. darlenejewelk, first of all we would like to thank you for your review during your stay, with very useful information for our guidance. It is very satisfying to see that our service was up to your expectations and standards. Your comments regarding the mattress have been taken into the very best consideration. We hope to have the privilege...

Vancouver, British Columbia
Reviewed 21 November 2016

Excellent location, great staff.The only downside for me was the beds were very hard,made it difficult to get comfortable.Restaurant and bar staff a long with the front desk could not do enough for you.Multi lingual staff. Check in and out was very fast.

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Thank sdelvecchio
Helder B, Manager at Vila Nova Hotel, responded to this review

Dear Mr. sdelvecchio, first of all we would like to thank you for your review during your stay, with very useful information for our guidance. We're glad our team did all the efforts to make you feel at home and nothing was left to chance. Your feedback regarding the mattress is also very important to us and was taken into...

Toronto, Canada
Reviewed 18 November 2016

Many small things add up to an overall negative impression of this hotel. The beds are knee-high and have some kind of mattress protector that crinkles every time you move. There were no tissues, shampoo, conditioner or bars of soap. The toaster in the breakfast room doesn't work. We were not expecting too much luxury as this was part of...

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Thank Shep404
Helder B, Manager at Vila Nova Hotel, responded to this review

Dear Mr. Shep404, first of all we would like to thank you for your review during your stay, with very useful information for our guidance. It is very unfortunate that we failed to meet your expectations. We've registered and taken into the best consideration all of your comments regarding the mattress, breakfast equipment, as well as bathroom amenities. This kind...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Vila Nova Hotel is centrally located in Ponta Delgada, 1 km from the Convento da Esperanca. The hotel features air-conditioned rooms, a heated outdoor pool and a gym. Vila Nova's guest rooms are decorated in blue and grey tones. They include a minibar, extra long beds and a private bathroom with bathtub and shower. Guests can enjoy a daily breakfast buffet and dinner in the poolside Atlantis Room. The Vila Nova bar serves exotic cocktails and crispy afternoon snacks. The swimming pool area has a large sun terrace with sun loungers and parasols. After a busy day, guests can enjoy a refreshing dive or play some billiards in the games room. Vila Nova is located 5 km from Milicias Ocean Beach and 4 km from Pope John Paul II International Airport. ... more   less 

Additional Information about Vila Nova Hotel

Address: Rua Joao Francisco Cabral 1 3, Ponta Delgada, Sao Miguel 9500-208, Portugal
Region: Portugal > Azores > Sao Miguel > Ponta Delgada
Price Range: $58 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Vila Nova Hotel 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Vila Nova Hotel Ponta Delgada, Azores - Sao Miguel
Hotel Style:
#1 Family Hotel in Ponta Delgada
#2 Best Value Hotel in Ponta Delgada
#4 Romantic Hotel in Ponta Delgada
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Questions & Answers

Here's what travellers have asked, with answers from Vila Nova Hotel staff and other travellers.
8 questions
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Questions? Get answers from Vila Nova Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the back face on to the pool or rooms at the front face the road with a sea view to the side. Most have balconies.”
 of 5 bubbles details12017, 10 Feb 2017 | Read review
“Request a room with a balcony”
 of 5 bubbles AnnaDM, 29 Jan 2017 | Read review
“Ask for a front facing upper floor room for an excellent ocean view”
 of 5 bubbles H4069MLgregl, 19 Dec 2016 | Read review
“Ask for a room off the pool area rather than on the busy front street.”
 of 5 bubbles 89christinak, 24 Nov 2016 | Read review
“4th floor ocean view would provide less street noise”
 of 5 bubbles Shep404, 17 Nov 2016 | Read review
5 of 5