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Vila Gale Lagos

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Rua Sophia de Melo Brayner Andresen Meia Praia, Lagos 8600-315 Portugal
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USD 190
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Free cancellation until 02/07/22
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USD 189
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Free cancellation until 03/07/22
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USD 178
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Free cancellation until 02/07/22
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About

#21 of 63 hotels in Lagos
Location
Cleanliness
Service
Value
The hotel is located on the beach front, along the sandy Meia Praia beach. It is the new reference point on the Western Algarve Coast. The closest train station is about 1.5 km away and Faro Airport is about 85 km away from the hotel. Occupying an 85-thousand square metre area, the building faces the ocean and allows for an optimised view from the hotel's rooms. There are 168 guest rooms in total. The premises are air-conditioned and guests are welcomed in a lobby with 24-hour reception and 24-hour check-out services. Facilities at the beach hotel include lift access, a hotel safe, TV lounge, children's playground, children's club, bar and a restaurant. As far as business activities and conventions are concerned, the facilities have a large convention centre which is 1100 m² in size and wireless Internet access is available for a fee. Guests can take advantage of the hotel's room and laundry services (the latter for a fee) and leave their vehicles in the car park or garage (the latter incurs an additional fee). The hotel offers its guests spacious and comfortable rooms with LCD TV with national and international channels with access to a film menu providing entertainment and information. For guests' convenience, there is a lounge area with a table and work desk with a wireless Internet connection for laptops (for an additional cost), minibar, radio and electronic safety lock. The en suite bathroom has a shower, bath, hairdryer and toiletry kit. Individually regulated air conditioning and individually regulated heating are provided. Private balconies for enjoying views of the hotel's surrounding areas also come as standard. Guests can take a refreshing dip in the hotel's swimming pool where there is also a children's swimming area, poolside snack bar, and sun loungers and parasols available on the sun terrace. This hotel offers guests all the comforts of a real resort. Located in front of the beach, they can enjoy either the swimming pool or the beach. Guests can also unwind in our Spa, Satsanga, with Jacuzzi, sauna, steam room and it offers a spa where guests can pamper themselves with a massage or spa treatment (extra fees apply). There are also 3 tennis courts, pool/snooker, bowling and golf as well (all for extra fees). Moreover, the hotel organises an entertainment programme for children. Breakfast and dinner may be chosen from a wide breakfast buffet. Lunch and dinner can also be taken a la carte.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Massage
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Spanish, German, Portuguese

Location

Full view
59Somewhat walkable
Grade: 59 out of 100
14Restaurantswithin 1 km
2Attractionswithin 1 km
1952Reviews111Q+A100Room tips
Traveller rating
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Popular mentions
Tayna B wrote a review 14 Jan
8 contributions3 helpful votes
I am extremely disappointed! I've been traveling all over the country (Portugal) and I am staying in numerous hotels. From 3 stars to 5 stars, and I have never been so disappointed with a hotel as I was with Vila Gale. Upon arriving at the 4-star hotel, my mother and I (I am currently pregnant) had to climb the stairs of the hotel with 4 suitcases because there was no one to help us with our bags. No one at the front desk or any other staff who works at the hotel offered to help. We then took the luggage trolley to put our bags and enter the lobby. While we were checking in, the man who helped us was extremely grumpy. Clearly, he didn't want to be working. He gave us 1 room key and didn't explain anything about the hotel. Neither the opening hours of the SPA, restaurant, swimming pool, nothing. After going up with our bags, we went down to get information and how to get around the city and get to the center. The woman who helped us was very friendly. When we arrived back at the hotel, we wanted to go to the SPA, it was already 7:30 pm, we went to the reception to ask how it would work, as we wanted to rest in the sauna. Another man at the reception who helped us was very rude. He told us that we would have to make an appointment but it would close at 8 pm. Therefore, we did not enjoy anything at the hotel. We went up to the room, and I called reception asking for a fork, the man who answered wanted to charge me 10 EUROS to bring a fork to my room. As I mentioned, I have stayed in countless hotels in Portugal and around the world, and this has NEVER happened. Mainly because this is supposed to be a 4-star hotel and treat its customers well!!! Finally, I felt disrespected and the lack of customer care was HUGE. I felt like they didn't want the guests there. We were going to go back to this hotel but decided to go to Tavoli instead. I DO NOT recommend this hotel! The view is beautiful, the location is good, the breakfast buffet is also very good, but the 5 employees I talked to (except Susana) were extremely rude and rude.
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Date of stay: January 2022
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Bm wrote a review Nov 2021
9 contributions
Really nice experience, the breakfast is really nice, swimming pools are amazing and the spa is perfect!! We had to book in advance and it was good cause we had the spa just for us! It has jacuzzi, sauna and a big pool. I recommend you to bring your own shower caps cause if you don’t, you will need to pay for it and is 4 euros each. I hope I can come back soon
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Date of stay: October 2021Trip type: Travelled with family
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Response from Vila Galé Hotéis, General Manager at Vila Gale Lagos
Responded 9 Dec 2021
Dear Guest, Thank you for sharing your lovely review and for recommending the Hotel Vila Galé Lagos. We are really pleased you have enjoyed your stay with us. Thank you for choosing the Vila Galé Hotels and hope we may welcome you again in the near future Kind regards Aníbal Costa
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Carol P wrote a review Nov 2021
Durham, United Kingdom99 contributions67 helpful votes
Visited this hotel for five nights with my partner for a chill out time. First impressions was the spacious areas of the hotel. Huge reception area. Everywhere was immaculately clean. Our room was clean and overlooked the pool and sea. Only issue with the room was the shower over the bath. Walk in showers should be offered. The lifts were excellent. The pool area is huge with plenty of beds and always quiet as many chose to walk the beach which is just over the road. The pool area would benefit from a happy hour early evening. Breakfast was really good with lots of choice. The bar area at night lacked atmosphere but was OK for a night cap. Location is a good 15 minute walk into town and nowhere really to call into to break the journey. The negatives. The staff in the Spa need urgent training in customer service. They were abrupt and I witnessed several angry guests. Guests have to visit the spa if they need pool towels. All other staff in the hotel were pleasant and helpful. This does not extend to the Spa area. Very rude. Water is left in your mini bar. Be aware! It comes at a price. I had been advised that the water would be replenished daily free of charge in our room. Surely this is a given in this day and age in a 4+ plus hotel. So were upset when we checked out and found a bill consisting of the water used in the room. Would we return? Yes Vila Gale is a lovely hotel but we would not be stung for water again. However there are always other hotels to choose from.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Vila Galé Hotéis, General Manager at Vila Gale Lagos
Responded 10 Nov 2021
Dear guest, Thank you for sharing your feedback. Hope we can see you again soon. Kind regards Aníbal Costa
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tim p wrote a review Sept 2021
Leicester, United Kingdom309 contributions62 helpful votes
+1
Vila Gale is a lovely looking hotel! Chic public areas based on fashion. Our room was lovely. Spacious and comfortable with plenty of room. The down side was no tea or coffee making facilities. Which I found strange? Staff were friendly and helpful especially at reception, who were a great help with return test paperwork. We only ate in the restaurant for breakfast and it was standard international fare. Fresh and constantly refreshed. Covid precautions were excellent glove and sanitizer everywhere. The shining light of the hotel is the pool area! Massive pool and plenty of beds, although the beds were old and uncomfortable and could do with an upgrade? My only issues were we felt the hotel leant towards the Portuguese clients and being picky the Wi-Fi was rubbish and unsecured. I would return but later in September
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Vila Galé Hotéis, General Manager at Vila Gale Lagos
Responded 10 Nov 2021
Dear guest, Thank you for sharing your feedback. Hope we can see you again soon. Kind regards Aníbal Costa
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fufty wrote a review Sept 2021
Comber, United Kingdom159 contributions155 helpful votes
This is a very difficult review for me to write as I would love to be giving the hotel more stars, but to help others with choice I have to be honest. The location is great - across from the beautiful Meia Priai beach which we walked every day, and far enough out of town to be quiet while still within pleasant walking distance. The staff are very important in a good hotel and I thoroughly commend the staff here. We were looked after so well and had a great rapport with all. A special mention to Liliana who runs the pool snack bar and always remembered our preferences - even to the point of getting my husband olives from the Italian pizza place. Also to the tiny but formidable Claudia in the Fashion Bar, who waited on us hand and foot each evening. The reception staff were excellent as well and no request was too much trouble - even directing me to a local shoemaker when I needed one. The pools and grounds are what really make this place stand out and we never had an issue with getting sunbeds, although the hotel was relatively quiet when we were there, nor was there an issue with getting pool towels replaced each day. We had paid for sea view rooms and I would recommend these. To waken up to the sun shining on the sea each morning was a tonic. The rooms are a good size with plenty of storage space and the bathrooms very nice with liquid soap & shampoo provided, also a wall mounted hairdryer which is ok for a man but I recommend bringing your own. Shower caps & body lotion would be a welcome addition. Now for the BUT and it is a big but! We decided to go AI as we felt it was a safer option in this Covid climate, being the first holiday abroad since lockdown. The hotel does take the situation seriously, sanitisers abound and the mask wearing is strictly enforced in the restaurant, plus plastic gloves are provided for handling food. Now for the downside! We are two couples who eat out a lot and love to cook, so with hindsight we should never have taken an AI package. However you will see from my other reviews that I have stayed AI a couple of times and felt it was value for money - you're not expecting Michelin quality! The problem is that this is quite an expensive hotel so I expected better. The buffet food is cold, bland and varies little each day. Breakfast is standard fare and they do have a lovely terrace to eat on. There are two other restaurants, an a la carte and Massa Fina pizzeria which you are entitled to visit once in the AI package. After our first disastrous meal in the restaurant we complained to Eduardo, the hotel's assistant manager, who courteously listened and said he would speak with us again after the next night's dinner, a special Portugese meal. Unfortunately this was no better and he did take our complaint seriously, to the extent that we were free to use the other restaurants any night, which I thought was very good customer service. The next night we went to the a la carte and enjoyed our meal so were hopeful that this was a solution, only to have another disaster on our next visit. The prawns as a starter appeared to be just defrosted and the steaks were presented to us "blonde" with the insides still cold, which of corse we sent back - need I go on? Sadly the food in the pizzeria was also very poor, to the extent that instead of looking forward to dinner we dreaded it, and started to eat out. I have to commend Danielle from Jet2 who took our complaints seriously and followed up. I also commend Eduardo and the general manager Anibal Costa who really took our complaints on board, but I'm afraid that they could not provide what wasn't there. There appears to be a problem with getting decent chefs, and the staff themselves are aware of complaints about the food. At the end of the day we came to a compromise on our package and were able to go out at night and enjoy decent food in town (defeating the original purpose) but at least we were able to look forward to the evenings. Would I recommend this hotel? Absolutely, we loved it, but unless you are a person who just eats to live, I would suggest staying B&B. The pool bar provides decent lunches and is very reasonable, without having to uproot yourself too far from the sun lounger! I do hope that these comments are helpful to the hotel management and potential customers.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Vila Galé Hotéis, General Manager at Vila Gale Lagos
Responded 10 Nov 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aníbal Costa
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PRICE RANGE
USD 89 - USD 241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vila gale lagos hotel lagos, vila gale hotel lagos
LOCATION
PortugalAlgarveFaro DistrictLagos
NUMBER OF ROOMS
306
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Frequently Asked Questions about Vila Gale Lagos
Which popular attractions are close to Vila Gale Lagos?
Nearby attractions include Meia Praia (0.6 km), Portuguese Discoveries Wax Museum (1.2 km), and VR KAT-VISION (1.2 km).
What are some of the property amenities at Vila Gale Lagos?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Vila Gale Lagos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Vila Gale Lagos?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Vila Gale Lagos?
Yes, free parking is available to guests.
What are some restaurants close to Vila Gale Lagos?
Conveniently located restaurants include Tasca Do Kiko, Quay Lagos, and The Oasis.
Are there opportunities to exercise at Vila Gale Lagos?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Vila Gale Lagos have airport transportation?
Yes, Vila Gale Lagos offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Vila Gale Lagos?
Yes, dry cleaning and laundry service are offered to guests.
Does Vila Gale Lagos offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.