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Hotel Heritage - Relais & Chateaux

Travellers' Choice award winner
#5 of 98 Hotels in Bruges
GreenLeadersBronze level
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Hotel Heritage - Relais & Chateaux
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1,538 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Heritage - Relais & Chateaux
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Showing 1,190: English reviews
peltzy
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 February 2014

We were given a nice room initially. But there was a bad smell due to the air conditioning system. We were moved to a better room at the same rate. And what a room! Gorgeous suite. Everyone was incredibly nice. Even bringing complimentary port to the room before dinner! Wow! Will only stay here while in Bruges.

Helpful?
1 Thank peltzy
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We feel delighted to know that our hotel is your most popular place to stay while in Bruges! Thank you for this 'Wow' review and are glad that we made you happy to move room, we love to pamper our guests! More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 February 2014

Superb. The Hotel was immaculate and the staff were super helpful, showing us sites to see, giving us a map of the local area and what to see. It is conveniently located near the historical Market in a great location and walking distance to lots of sites. The breakfast was lovely even if it is a bit pricey, so take... More 

Helpful?
1 Thank Torie79
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your superb recommendation! We're pleased that you enjoyed your stay with us in Bruges. Beside our full buffet breakfast (€ 24) in our restaurant we serve an 'à la carte' continental breakfast starting from € 12pp. Hope you'll enjoy one of our breakfast options soon on your next stay! More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 February 2014

Sadly only stayed one night at this excellent hotel. The next visit will definitely be for longer. From the moment you arrive the staff could not be more attentive and helpful. The room was beautifully presented with every facility you could require, we had a standard room which was amply large enough for a short stay and came complete with... More 

Helpful?
Thank brunswickhouse
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Your review makes us happy! Thank you! We're simply trilled that you enjoyed the total Heritage experience of our hotel and restaurant services! We can't wait to welcome you back...! More 

Derby, United Kingdom
2 reviews
Reviewed 21 February 2014

A lovely break at this elegant hotel. Rooms were luxurious and beautifully presented but also with the added bonus of all modern facilities. Breakfast was good although the cooked items were quickly used up and not replenished quickly enough, otherwise the service was excellent. Location was very good being only a few metres from the main square. Will definitely return... More 

Review collected in partnership with this hotel

Helpful?
Thank SteveCarole
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your kind words! Our entire team and myself are very happy to read that your stay was so fulfilling! As we strive daily to offer an impeccable service in all our departments we'll give extra detail to our buffet breakfast as requested. We hope to may see you again into the near future for some more great... More 

Honolulu, Hawaii
1 review
Reviewed 20 February 2014

Fantastic boutique hotel in the heart of Brugges with devoted owners and staff. The experience of the hotel was superlative, with touches and considerations that were just so well thought out. The breakfasts were beautiful and the dinner (not served on Sunday/Monday) was fantastic with extraordinary service and setting. A perfect meal completed a perfect stay. I highly recommend this... More 

Review collected in partnership with this hotel

Helpful?
Thank WinstonHawaii
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We're so happy to know that your stay was so memorable and thank you for your award for our boutique hotel & restaurant as the best place you ever stayed at! Thank you for sharing your positive experience and we hope you will visit us again soon! More 

Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 February 2014 via mobile

This hotel is perfectly located.in a small and quiet street in the heart of the old town. This is an old building from probably the 18th century, Staff is very professional, friendly & fast to respond to any guest request. Deluxe rooms are quite large and very well decorated with a large bathroom. Standard rooms are smaller in terms of... More 

Helpful?
1 Thank Danielbena
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

What more can we say...? THANK YOU for your review, a perfect resume of our services! We look foward to seeing you again soon! More 

Bury St Edmunds, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 February 2014

Location, service and accommodation where excellent. Its not the cheapest hotel but i could not fault one single thing. Its a beautiful old building with lots of nice modern touches. If you want romantic, this is the place to be!

Review collected in partnership with this hotel

Helpful?
Thank AndyTr2014
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We're happy to read you had a perfect romantic getaway! Indeed Bruges and our hotel are the places to be for Romance, Gastronomy and History! To ensure you enjoy one of our best deals for your next stay, please book direct! Thank you for your review! More 

Oxford, United Kingdom
Level Contributor
100 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 16 February 2014

Luxury hotel right in the centre of Bruges, short walk to the main square and many restaurant choices. Comfortable bed. The hotel style and decoration is well appointed throughout. Staff are polite courteous and willing to help.

Helpful?
1 Thank Travellingbear44
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your positive review! We love to pamper our guests with luxury amenities! We're gad to read that you enjoyed it and that you had a good night's rest in our amazing comfortable Nilson Beds! We hope you will return again soon! More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 February 2014

Stayed 3 nights recently and loved this hotel. Beautiful accommodations right off the Market within very short walking distance of everything! Very professional and helpful front desk staff that made us feel welcome from the moment we arrived. We will definitely make the Hotel Heritage our choice on our next visit to Bruges!

Review collected in partnership with this hotel

Helpful?
1 Thank Texan1959
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We feel privileged to have won your award of Best Hotel in Bruges! Thank you! We look forward already to your next stay... More 

Philomath, Oregon
Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 12 February 2014

We planned a short side trip to Bruges and chose this hotel due to the Rick Steves review. We arrived at the location about four hours earlier than planned and figured we would just leave our bags with reception. The staff rushed to get our room ready for check-in and it was such a treat to be able to get... More 

Helpful?
Thank aunteenie
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

To repeat Rick Steves' words: 'chandeliers that seem hung especially for you'! Indeed, we strive to offer a personalized experience for each guest! Every year we have the pleasure to welcome Rick Steves at the Heritage during his yearly four months Europe exploring trip. We're happy that you found value in his reviews and can't wait to welcome you back... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 

Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Price Range: $258 - $863 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Heritage - Relais & Chateaux staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room faced the street but we didn't hear any sounds from outside. ”
 of 5 bubbles Cyclingknitter, 15 Oct 2016 | Read review
“Some of them are a little small, but more than made up for by the opulence bed, furnishings and style - all wirelessed up too, with ipads in the rooms”
 of 5 bubbles Horsewithnoname1, 15 Sep 2016 | Read review
“Rooms 42 & 43 on the upper floor are excellent.”
 of 5 bubbles 917dennisw, 14 Sep 2016 | Read review
“We were on the third floor and our room was absolutely fine.”
 of 5 bubbles jackiew125, 25 Aug 2016 | Read review
“Room sizes vary with price levels. Minimum price rooms will be luxurious but small!”
 of 5 bubbles Trepidation1, 20 Aug 2016 | Read review
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