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Sofitel Brussels Europe

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Traveller (730)
Room & Suite (308)
Video (1)


Travellers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Bronze level
Set in the heart of the European quarter, Sofitel Brussels Europe is a truly elegant Brussels Belgium hotel - just a short walk from the European institutions. Enjoy gracious hospitality within our Brussels hotel accommodations, which sit on the colorful Jourdan Place - at the doorstep of the peaceful Leopold Park, near the museums of Cinquantenaire Park and the exceptional Félix Hap garden. The Grand Place is a few minutes from our Brussels city center hotel via metro or taxi.
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Property amenities
Room service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
Hotel links
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Full view
100Great for walkers
Grade: 100 out of 100
81Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
100Room tips
Traveller rating
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Popular mentions
The hotel is under renovation for that reason it seems that the service has gone down. Since the restaurant is being renovated, they are operating in other floor. Not variety. They do not serve lunch.. There is not people in the reception. The servers at the restaurant are
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Staying in the hotel now. A building site. A full renovation is going on. None of the facilities are open. No restaurant, no bar, no lobby to meet with people. And no gym. “One can use a gym nearby, only a 10 minutes walk”. In winter, in your shorts? A shuttle service would
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Response from ClementAupin, Responsable réception at Sofitel Brussels Europe
Responded 3 days ago
Dear host, I would like to first of all express my most sincere apologies in regards to the unexpected experience you had to go through while staying with us. I would also like to thank you for taking the time to share your concerns. Be assured that we are taking them very seriously and also as a great opportunity to improve our overall quality of service. Nonetheless, allow me to insist on the fact that the renovation of the hotel is mentioned in our website. Also, our bar, restaurant and lobby are available on the first floor of the hotel until the end of the renovation. I do hope you will give us the opportunity to better serve on your next trip to Brussels. Best regards, Clément Aupin Front Office Manager
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I was with my family 2 kids and my wife and i made the booking by agency for 2 adult + 1 kid 4 years + 1 infant At the checkin they told me that the agency Made the booking for 2 adult and 1 kid 4 year only And they keep me waiting about 1 hour to chexk with the agency about
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Response from ClementAupin, Responsable réception at Sofitel Brussels Europe
Responded 2 weeks ago
Dear host, Thank you for your concerns on TripAdvisor. Allow me to insist that the reservation made by your travel agent was for 2 adults and 1 kid. As our Duty Manager has mentioned you upon your arrival our rooms can only be used by maximum 3 people. This reason is simply due to an insurance purpose. It is also why we have kindly asked you to take a second room. Best regards, Clément Aupin Front Office Manager
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Excellent hotel. Comfortable rooms and amenities. Staff are very nice and friendly, but also very professional. They are very helpful and try their best to assist. Keep it up. Well located. Will visit again.
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Response from ClementAupin, Responsable réception at Sofitel Brussels Europe
Responded 2 weeks ago
Dear host, Thank you for taking the time to share your comments on TripAdvisor. We are delighted to read you have enjoyed staying with us. Your observations are very important as they will help the entire team maintain a high quality of service. We look forward to welcoming you back soon. Best regards, Clément Aupin Front Office Manager
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The hotel is under construction and so is the square in front of it, so it is a mess. Even though I asked for a quiet room I was in the middle of a lot of noise. I understand this needs to happen though, and I hope I will be able to spend my time there the way I usually did.
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Review collected in partnership with Accorhotels.com
Response from ClementAupin, Responsable réception at Sofitel Brussels Europe
Responded 2 weeks ago
Dear host, Thank you for sharing your observations related to your recent stay with us. Our renovation is now coming to an end, by the end of March. We do understand noise can be very disturbing, however the renovation of the lobby and restaurant was necessary after more than a decade of operations. We do hope you will give us the chance to welcome you back in our new restaurant concept. Best regards, Clément Aupin Front Office Manager
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Album Categories
All photosTravellerRoom & SuiteDining Business Centre & Event RoomsFamily and Play Areas
Room 726
Vue sur la place Jourdan et l'immense tableau de l'artiste Bottazzi
Hermes shampoo, conditioner, lotion & shower gel, & vanity kit.
Vue de la chambre
Set completo de Hermés
Hi Is there indoor swimming pool in the hotel ? How big is it? What time does it close? Thanks
Hi, I confirm, no swimming pool at this hotel.
1 vote
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Does the hotel offer free wifi ?
es, it was ok
0 votes
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Dear host, Thank you for your message and for choosing Sofitel Brussels Europe. The easiest and least expensive way to transfer from the hotel to Midi Station is to take the metro. The Schuman station is situated 7 minutes walk from the hotel. From there you have to take either line 1 or 5 direction Gare de l'Ouest or Erasme. You then have to change to line 2 or 6 in Art Loi direction Simonis or Roi Baudouin. These lines will bring you to Midi station. The cost of 1 ticket is 2.10 €. Do not hesitate to contact us again should you need any further information. Best regards, Clément Aupin Front Office Manager
1 vote
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It is a steam room; no sauna.
0 votes
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"In the sixth floor"
"Ask for a room overlooking the square."
"Rooms located on the inside square are quiet"
"Do not rely on the goodwill of the hotel"
"ASk for higher floor and a room with a city view"
USD 124 - USD 388 (Based on Average Rates for a Standard Room)
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