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The Hotel - Brussels

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 161*
Great Deal
USD 162*
USD 162*
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The Hotel - Brussels
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4,410 Reviews from our TripAdvisor Community

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Showing 2,704: English reviews
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Milton Keynes, United Kingdom
Reviewed today NEW

Not a good experience, right from the start. Despite my company paying for my stay the hotel demanded preauthorisation (on my own credit card) when checking in. On first inspection, the room had no curtains. It was only when I got into bed that I found the curtain. It's a blind that comes down from a hidden recess using a...

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Helpful?
Thank thebin16
Reviewed yesterday NEW

The location of the hotel is very good. The room was comfortable and clean. I had an issue with the attitude of the front desk guy upon checking in, he was unpolite and when I asked him about the car parking fees and start discussing with him he started to be aggressive so I was surprised and unhappy of the...

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Thank khalidaQ9947TQ
Santiago Metropolitan Region, Chile
Reviewed yesterday NEWvia mobile

After you reserve they ask you to call when you arrive because they don t have staff after hour. Imagine what happen with tourists without belgian phone!!! I advice my arrive by mail and asked to somebody else to call. After long time waiting in the street in a cold raini night I had to look for a new hotel....

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Helpful?
1Thank kajeko
HotelBrusselsManager, Digital Marketing Manager at The Hotel - Brussels, responded to this review

Dear Kajeko, Customer feedback is of paramount importance to us, therefore we highly regret to hear about your unpleasant experience. We are particularly attentive to your remarks referring the reception service. At The Hotel, we have a 24-hour reception and guests do not have to call before arriving. Would it be possible that you are mistaken with a different hotel?...

Scheveningen, The Netherlands
Reviewed yesterday NEW

This is a pleasant hotel with a nice decor. The rooms are modern and give you a great view of Brussels.Staff is helpful and courteous. The restaurant is a bit pricy for what it offers, but breakfast is great. Parking is conveniently located underneath the hotel.

Review collected in partnership with this hotel
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Helpful?
Thank Willem H
HotelBrusselsManager, Digital Marketing Manager at The Hotel - Brussels, responded to this review

Dear Willem H, We would like to thank you for sharing your feedback and for staying with us. It's great to read that you were delighted by your room and appreciated our friendly staff. We are looking forward to welcoming you back! Have a nice day, Max Decock

London, United Kingdom
Reviewed 2 days ago NEW

I spent 3 nights in room 1002 at The Hotel. I was not disappointed. Four-star varies a lot in Europe. The Hotel however is a solid, stylish 4-star property. Every detail has been thought out, well designed and it is well maintained. The location on Boulevard de Waterloo is excellent for the metro (Louiza) which is just 3 stops from...

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Helpful?
Thank Shona J
HotelBrusselsManager, Digital Marketing Manager at The Hotel - Brussels, responded to this review

Dear Shona, Thank you for your feedback. We are delighted to know that you have been happily satisfied at The Hotel. We appreciate your kind judgement as regards the friendliness of our staff! We are looking forward to welcoming you back, and hope you will enjoy the Spa :-)! Have a nice day Shona. Max Decock

Knokke Heist
Reviewed 2 days ago NEW

We travel a lot over the whole world, and this hotel is really very good and with a perfect kitchen. I am a platinum lifetime member of the Marriott group. Just pity that this beautiful hotel is not a member to the Marriott group. The Hotel has for sure the same level as JW hotels from this group. We only...

Review collected in partnership with this hotel
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Helpful?
Thank frankdS3713VY
HotelBrusselsManager, Digital Marketing Manager at The Hotel - Brussels, responded to this review

Dear FrankdS3713VY, Thank you so much for this enthusiastic feedback. We highly appreciate it. We are happy to read how you enjoyed your stay with us and to know that you will definitely be back. We are looking forward to welcoming you back very soon! :-) Warm regards, Max Decock

Haarlem, Netherlands
Reviewed 3 days ago NEW

This was a work related first time stay at this hotel. It is a type of hotel I really feel affinity with. The atmosphere may feel a bit dark and gloomy for some people, but I think it's an understated elegance. The room and bathroom (rain shower) are spacious, comfortable and come with complimentary wifi and in room coffee (Nespresso)...

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Helpful?
1Thank jvduren
HotelBrusselsManager, Digital Marketing Manager at The Hotel - Brussels, responded to this review

Dear Jvduren, We would like to thank you for sharing your feedback and staying with us. We are delighted to read that you have enjoyed your room and had a gourmand breakfast. We hope to be able to welcome you back either for a business trip or for leisure. I wish you a very nice day. Max Decock

Gent
Reviewed 5 days ago NEW

perfect service , good lounge and very good bed , the breakfast was great , we taked a room with lounge included and it was great , the welness is ideal wth a amazing view of brussels , even the view in the room was amazing in day and by night

Review collected in partnership with this hotel
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Helpful?
Thank lucd57
HotelBrusselsManager, Digital Marketing Manager at The Hotel - Brussels, responded to this review

Dear Lucd57, Thank you for your review and for staying with us! We are enthusiastic to read that you have had a successful stay at The Hotel.Brussels and have enjoyed the Panorama lounge as well as the Urban Spa and Fitness. We hope to be able to welcome you back. Have a nice day, Max Decock

Lethbridge, Canada
Reviewed 6 days ago NEW

Stayed just one night, could have spent a week here. Beautiful room, breathtaking view. Clean hotel, super comfortable bed. If ever in Brussels again would not hesitate to stay here again. Also walking distance to a lot of sites! The exercise room was on the 23rd floor, makes it easy to go workout with a view like that!

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Helpful?
Thank GraceRDAII
HotelBrusselsManager, Digital Marketing Manager at The Hotel - Brussels, responded to this review

Dear GraceRDAII, We would like to thank you for having shared your feedback. It's great to hear that you enjoyed your stay with us, and will definitely be back if you have the chance to come back to Brussels. We would be more than pleased to see you again! Have a nice day, Max Decock

Reviewed 6 days ago NEWvia mobile

The Hotel Brussels is a twenty to twenty-five minute taxi ride from the airport and costs around 45 Euros. Hotel check-in was fast and easy. The check-in clerk was very friendly and offered, without having being asked, information on the hotel and amenities. The location was great as it was walkable to shops and restaurants. There was free wifi in...

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Helpful?
Thank JonnyBlaze777
HotelBrusselsManager, Digital Marketing Manager at The Hotel - Brussels, responded to this review

Dear JonnyBlaze777, We would like to thank you for having taken the time to share this complete feedback. We are delighted that you have had a great time with us and could enjoy the Urban Spa and Fitness. Should you come back and have something missing that you might need (e.g. an iron), do not hesitate to contact the reception....

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Restaurant by Pierre Balthazar
The Restaurant by Pierre Balthazar
Cuisines: Belgian, European, French, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The Hotel is changing Brussels.One of the most exclusive and fashionable addresses in Brussels. A superb combination of city views and excellent accessibility.The Hotel change the way you stay in Brussels. Enjoy relaxed luxury and sophisticated services on every visit. ... more   less 

Additional Information about The Hotel - Brussels

Address: 38, Boulevard de Waterloo, Brussels 1000, Belgium
Region: Belgium > Brussels
Price Range: $172 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel - Brussels 4*
Number of rooms: 421
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Orbitz, Hotwire, TripOnline SA, getaroom.com and HotelQuickly so you can book your The Hotel - Brussels reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Brussels
#12 Luxury Hotel in Brussels
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel - Brussels staff and other travellers.
32 questions
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Questions? Get answers from The Hotel - Brussels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms have a great view of Brussels”
jvduren, 22 Apr 2017 | Read review
“I recommend booking a room between 10th and top floor. You will enjoy the amazing views.”
gonzalog531, 19 Apr 2017 | Read review
“Check the site”
824daryay, 17 Apr 2017 | Read review
“Try to have a corner suite wince it is a bit larger and it offers a better view on the neighborhood”
catherinegL493MX, 4 Apr 2017 | Read review
“ask for a city view - very pretty a night.”
marieaudeguie, 4 Apr 2017 | Read review
5 of 5
Booking.com
USD 161* /night
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TravelocityUSD 162
Expedia.comUSD 162
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*Disclaimer
Prices are for 1 room, 2 adults
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