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New Hotel Charlemagne

367 reviews
#122 of 198 Hotels in Brussels
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Traveller (104)
Room & Suite (55)
Dining (4)
Overview
  • Excellent16%
  • Very good40%
  • Average27%
  • Poor13%
  • Terrible4%
Travellers talk about
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
Multilingual Staff
4.0 Star Hotel
All hotel details
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Reviews (367)Write a Review
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All reviewsschuman metro stationeu commissionnight shiftnice hotelrecommend this hotel to anyoneeu quarterrooms are cleancity centrebusiness travelersbreakfast is servedexcellent locationquiet areahotel roomvery pleasant stayreception staffmin walkschumann
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1 - 5 of 183 reviews
Reviewed 3 weeks ago

Good quality of services, very confortable, luggage room available, fast wifi connection, well conected with metro and train station, good breakfast, but the coffe in not acceptable, awfull. Very expensive minibar.

Thank vizcain0
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 2 weeks ago

Thank you for your comment. We take note of the problems encountered during your stay. Kind regards

Reviewed 5 weeks ago

Would recommend to a friend!! On our first night my wallet was robbed and our receptionist (HANIF) could not have been more helpful. Not only did he report it but he gave us contact details for various places where we were that night. He sympathised...More

Thank marc g
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 3 weeks ago

Dear Marc, what a pleasure to read your comment! Thank you for taking the time to tell us about your experience. We'll be happy to welcome you for your next trip in Brussels ! Kind regards

Reviewed 2 January 2018

I stayed at this hotel for 4 nights in December 2017. I do not believe this was a four star experience. -The Wifi was never stable which was incredibly annoying. Myself and my partner had to use our roaming data as a result which proved...More

Thank reviewer784
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 10 January 2018

We are deeply sorry that your experience was under your expectations. We take note of the problems encountered during your stay in order to improve our services and quality. We hope to see you in best conditions. Kind regards

Reviewed 4 December 2017

I stayed at this hotel this year, and i was pleased. Yes, there were some stains on the wall tapestry, but nothing too much, the hotel just needs a bit of painting over. The radiator was not entirely heating up but it was still warm...More

Thank Alina H
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 4 January 2018

Dear Alina, thank you for your comment. We are happy to read that you appreciated your stay at the Newhotel Charlemagne. Kind regards

Reviewed 27 November 2017

Fantastic location if need to visit European district in Brussels. Very, very quite hotel, nearby stop of airport bus line - just 3-5 min walk. good breakfast - on of the best I have had (more than 5 hotel visits in Brussels)

Thank Ingus M
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 4 January 2018

What a pleasure to read your comment! Thank you for taking the time to tell us about your experience. We'll be happy to welcome you for your next trip in Brussels !

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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Multilingual Staff
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Conference Facilities
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 72 - USD 213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#59 Luxury Hotel in Brussels
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 72 - USD 213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#59 Luxury Hotel in Brussels
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (104)
Room & Suite (55)
Dining (4)
Questions & Answers
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Room Tips
"We got a club room, which was worth the extra bit of money,"
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"Don't stay here if you care about hotels being clean"
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"Forget the room, find a better hotel!"
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"try the hotel next door"
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