Great stay at Krasnapolsky in Amsterdam. After upgrade from NH Spuistraat we walked to the Dam in Amsterdam. We were pleasently greated by some local Dutch speaking staff, wich is ofcourse great if you are Dutch. We got a great room at the top of the building in a new part of the hotel. Perfect spot with excellent view over the city. Also a bacony. Breakfast in the Wintertuin is very impressive. Overall pleasent people in the hotel. Prepare yourself when arriving by car. Can be complex.
I had a High Tea with a friend and Leilor was super friendly. She gave us a wonderful experience from the moment we enter the restaurant. We enjoyed it very much. Thank you for the amazing day you gave us!
I had a last minute opportunity to visit an important conference in Amsterdam, and opted to stay at the Krasnapolsky. I was very pleasantly surprised, the hotel was beautiful and well appointed. I particularly enjoyed the breakfast service and was looked after very well by Donna and Rosanna. The restaurant the White Room is also well worth a visit. Overall a lovely stay.
Don't expect toilet brushes!! My father and I spent three days in beautiful Amsterdam. I arrived early on Sunday morning and could stay in the very fancy and nice lobby of the Grand Hotel. When my father arrived, the first problem was check-in. It took almost 30min! Our receptionist Miguel said "the computer is on the fritz" but didn't make the check in easier by offering us to wait or get some complimentary drinks, etc. Management seemed pretty sloppy at that point. After finally getting to our room, we immediately noticed that it wasn't the Premium XL we had booked. It was a bleak grey room, with windows facing a wall. An annoyed call to the reception later, we were offered our original booking. No apologies, no nothing. Just the attempt to see if the guest wouldn't notice. The new room was a little better, but you could see, the hotel had seen better days. Breakfast was pretty standard, service was lacking tremendously. I saw how a server dropped a napkin to the floor, picked it up, brushed it once, and put it back on the table. Another server grabbed my coffee cup from the top, covering the opening, and seeing that i wasn't finished, but it right back in front of me. Pretty disgusting. But the absolute highlight was: No toilet brushes! After using the bathroom, i couldn't a toilet brush. Awkward situation to be in. I left a note for housekeeping to provide one, but on our return, it was still missing. The next morning i went down to the reception, and had the weirdest conversation with hotel staff of my life: "excuse me, this is a very strange topic to bring up, but we are missing a toilet brush" "yes, i know sir" "excuse me?" "you are not the only one to mention, but it is company policy. can i have your room number?" the woman at reception was laughing nervously, but didn't provide a toilet brush in the end. This leaves several questions. 1. wtf?????????????? 2. does housekeeping use one toilet brush, for all toilets?? yuck. 3. wtf????????? btw, the lobby toilets had brushes. long story short, for a hotel of this price range, i did not feel like a guest at any time. I had to beg for a toilet brush, that wasn't provided. Also, one of two tiny elevators was broken four our entire stay. My theory is, the NH group bought up most of the old luxury hotels in Amsterdam and is just crunching numbers. No customer service, which is odd, because staff, just standing around, was plenty. Oh, the lobby also had a complementary coffee machine, but they put the dirty dishes right underneath, so it looks like a pile of trash after 5pm. The beds were comfy and the room temp spot on. That makes my review 2 stars. Next time i'll take an airbnb in one of the houses along the canals. Hope i could help. oh, and my father mentioned, that it was my birthday... 0 fks were given.…
This is, and always has been one of the finest hotels in Amsterdam and I have stayed here before as far back as the 1990s, and it never fails to impress. You may consider other hotels in the city on the basis of price or location or even reputation, but believe me when I say this hotel simply cannot be beaten on any level. Thank you again to all the staff for making my latest short stay the pleasure that it was.