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Hotel du Grand Lac Excelsior

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Hotel du Grand Lac Excelsior
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316 Reviews from our TripAdvisor Community

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Showing 205: English reviews
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Amsterdam, The Netherlands
Reviewed 5 days ago NEWvia mobile

We stopped in for one night at the end of a ski holiday. The hotel has some lovely old world charm. Four out of five stars. My wife was ill and the onsite nurse was fantastic and went out of way to look after her, five plus stars. The disaster was the 52CHF (US$52) breakfast for 2 via room service....

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Helpful?
1Thank David_SYD_NYC_AMS
Reviewed 4 weeks ago via mobile

My husband took me here for my 40th and we spent 2 wonderful nights in this beautiful hotel. Stunning stunning views of the lake from our room. Staff very helpful and friendly. Room clean and tidy. Bathroom was clean with a twin sink. Old style shower attached to taps which was ok but would have preferred something a bit more...

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Helpful?
1Thank Sarah G
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this review

Dear Sarah G, What a rewarding review! Thank you very much for supporting our hotel through this lovely comment! It is a real pleasure to read that our hotel made your stay with us very enjoyable! Rest assured that our team was more than delighted to provide you with all these services and constantly did its best to make sure...

Sydney, Australia
Reviewed 23 January 2017

I stayed for one night, it was such a lovely hotel, felt like we had gone back in time but in a good way. What was fab? • Old world charm • Spacious rooms with balcony overlooking lake • Amazing front desk staff who made us feel very welcomed • Tasty, hot and quick room service breakfast (was snowing outside,...

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Helpful?
1Thank Philby_79Sydney
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this review

Dear Philby_79Sydney, What a rewarding review! Thank you very much for supporting our hotel through this lovely comment very constructive ! It is a real pleasure to read that our hotel made your stay with us very enjoyable! We are glad to read that the charm of the hotel, the rooms, but also the front desk staff as well as...

Knysna, South Africa
Reviewed 18 January 2017

In it's heyday 70 odd years ago this must have been a very grand and luxurious hotel. I can appreciate the old building/ architecture which must have been built in the late 1800's, as well as the antiques etc etc. Our room was pretty shabby, and not something you would expect from a 4 star hotel. The sanitaryware was from...

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1Thank corneb686
Hammersbach
Reviewed 8 January 2017

Nicely located. Fantastic pool and wellness area. Awesome view of the Lake. Great walks along the manicured coast line. Enormous room, very pretty. Kids weren't comfy on the sofa-bed, the noisy springs woke them - and me during the night. Breakfast was served at a table with a view of the sun rising over the lake. Pity we weren't staying...

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Helpful?
Thank littleirishjay
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this review

Dear littleirishjay, We are obviously very sorry to hear that the quality of the sofa bed was not up to your expectations. We have also taken good note about the noisy springs from the room. Please be assured that your comments have been taken very seriously on board and discussed with the concerned Division Head. As a company, we continually...

Lilongwe
Reviewed 7 January 2017

We arrived around 3:30 PM at the Hotel du Grand Lac Excelsior to find that our booked "junior suite" for my family of four wasn't ready due to a minor error on the part of the hotel. After waiting around 30 minutes and chatting with the staff about options, we were upgraded to a fantastic two-bedroom suite on the fifth...

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1Thank op_malawi
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this review

Dear op_malawi, Thank you very much for supporting our hotel through this lovely comment! It is a real pleasure to read that our hotel made your stay with us very enjoyable! We are glad to read that the hotel location, the room, but also the parking as well as the staff satisfied you. Moreover, we are obviously very sorry about...

Reviewed 4 January 2017 via mobile

We really enjoyed our stay here, for the price we paid for one family room with breakfast it more than exceeded our expectations. The family room was huge - it had 2 bathrooms and a lounge area, one double bed and two camp beds set up for the kids. We had beautiful views of Lake Geneva from our room and...

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1Thank L H
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this review

Dear L H, What a rewarding review! Thank you very much for supporting our hotel through this lovely comment! It is a real pleasure to read that our hotel made your stay with us very enjoyable! We are glad to read that the hotel location, the family room, but also the wreception team as well as the breakfast fully satisfied...

Essex, United Kingdom
Reviewed 14 December 2016

Location on the edge of Lake Geneva was perfect. Room with Lake view very spacious, if a little tired. Facilities good including Spa and swimming pool. Hotel is well located for the huge Christmas Market. Staff at breakfast were very helpful and friendly which made a lovely start to the day. We were not impressed by the staff on reception....

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1Thank sandraanne50
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this review

Dear Sandraane50, We are obviously very sorry to hear that the quality of the service at the reception was not up to your expectations. Please be assured that your comments have been taken very seriously on board and discussed with the concerned Division Head. As a company, we continually strive to exceed our customers’ expectations and very much appreciate feedback...

Reviewed 24 November 2016 via mobile

We have stayed in this hotel before and all was fine. But this time very disappointed Bathroom is too small and badly needs renovation. Bedside tables lamps don t work, the paint on the furniture is peeling off. I expect much better for a 4 star hotel.

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Thank Carmen V
Grand_Lac_Excelsior, Front Office at Hotel du Grand Lac Excelsior, responded to this review

Dear Carmen V, We are obviously very sorry to hear that the size of the Bathroom was not up to your expectations. We have also taken good note about peeling walls and lamps and we do apologize for this. Please be assured that your comments have been taken very seriously on board and discussed with the concerned Division Head. As...

angel fire, nm
Reviewed 11 November 2016

The large Chinse Jade Dogs an decorations in the lobby and English speaking Chinese staff made me figure this is now Chinese owned. It is also called the BIOTONUS HEALTH CLINIC. This is not a joke...a gigantic indoor pool, spa, and stgeam rooms in the sub basement, reachable by two elevators is spookly at first...chemo and radiation treatment rooms line...

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Helpful?
1Thank mbshine
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this review

Dear mbshine, First of all, we would like to thank you for your comment. We are glad to read that the hotel decoration, the indoor pool and spa, but also the huge private terrace, parking, wifi as well as the staff and the large bathroom fully satisfied you. We have taken good note about the access to the swimming pool,...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hotel du Grand Lac Excelsior

Address: rue du Pont 27, Montreux 1820, Switzerland (Formerly Grand Hotel Excelsior Montreux)
Region: Switzerland > Canton of Vaud > Montreux
Price Range: $198 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Grand Lac Excelsior 4*
Number of rooms: 58
Reservation Options:
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Hotel Style:
#4 Spa Hotel in Montreux
#7 Luxury Hotel in Montreux
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Questions & Answers

Here's what travellers have asked, with answers from Hotel du Grand Lac Excelsior staff and other travellers.
4 questions
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London, United Kingdom
over a year ago

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Questions? Get answers from Hotel du Grand Lac Excelsior staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor, top floor is 5”
 of 5 bubbles Philby_79Sydney, 23 Jan 2017 | Read review
“Ask for a room that has been redone.”
 of 5 bubbles corneb686, 18 Jan 2017 | Read review
“Ask for a room with Lake View and balcony”
 of 5 bubbles sandraanne50, 13 Dec 2016 | Read review
“Unless you want a special gourmet $40 hamburger platter walk two blocks to cafes.....if you rent a car the free parking is an amazing deal.”
 of 5 bubbles mbshine, 11 Nov 2016 | Read review
“all the rooms have a balcony overlooks the lake choose a high floor”
 of 5 bubbles KobiR608, 1 Oct 2016 | Read review
5 of 5