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Ideally located in the heart of Lausanne, the Olympic Capital, in French speaking Switzerland, the Lausanne Palace enjoys a superb view across Lake Geneva to the Alps. The beauty of its surrounding landscape makes it an exceptional place of refinement. The recognition since 2007 by UNESCO of the Lavaux region, 10 km from the Lausanne Palace, now on the list of "Real World Heritages" serves as proof of its uniqueness. At the heart of Lausanne, the Lausanne Palace, offers to you its parking open 24/24 and 7/7, an ideal base from which to discover Lausanne and quickly and easily access the different services which the Lausanne Palace offers you.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Green
Charming
Languages Spoken
English, French, Arabic, German
Location
Rue Du Grand-Chêne 7-9, Lausanne 1003 Switzerland
Name/address in local language
Lausanne Palace
1,401 reviews
Getting there
Great for walkers
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The Lausanne Palace garners high marks for its attentive service, with guests lauding the staff's professionalism and friendliness, although a handful have had less impressive encounters with the concierge. Its immaculate cleanliness is widely celebrated, encompassing both the luxurious rooms and well-maintained public areas. Visitors are enchanted by the hotel's old-world ambiance and central location, ideal for exploring nearby attractions.
However, opinions on value for money diverge, as some guests find the hotel's offerings underwhelming considering the premium pricing. Despite the overall comfort of the rooms, complaints about noise and dated features occasionally surface.
Location
Central
Atmosphere
Charming
Rooms
Comfortable
Value
Pricey
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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1,077
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Detailed Reviews
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My girlfriend and I had a wonderful romantic stay at the Lausanne Palace. From arrival to greetings, the staff was very kind and didn't make us miss anything. The upgrade to one of the junior suites certainly gave us a great start to our stay. The room was taken care of down to the smallest detail and the view of the lake is nothing short of breathtaking, especially around sunset time. In the evening we ate in one of the hotel's restaurants, La Brasserie du Grand Chaine. The cuisine was excellent, as was the service and atmosphere of this historic restaurant. It was an unforgettable weekend and we can't wait to return!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service and comfort live up to the name and price. Édouard and the entire team took great care and were very attentive to the smallest details. The view was obviously breathtaking over Lausanne and the breakfast was generous. It will forever remain a memorable moment and stay.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The stay at the Lausanne Palace was my fourth visit to this hotel. The experience was slightly poorer on certain aspects compared to previous stays. We stayed in a junior suite. We hoped to get a lake view room, but we appreciated this view from this corner suite a lot. The bed and the bathroom were very spacious and just perfect. The desk, the chairs and the amenities in the room were very good. We were surprised that the separate toilet did not have a sink. You had to go the bathroom to wash your hands. The city view of the room is nice, although the balcony can only be used for standing and has no chairs/sitting area. We found the price/quality for the room service very poor. For 100 USD/90 CHF you can hardly order 2 or 3 dishes. The food offerings with the restaurant and room service was also a little bit small/basic compared to other 5* hotels. The room service was delivered perfectly on time. Staff was very helpful and friendly from check-in to check-out.
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Review collected in partnership with this hotel
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pascal Lorquin, Service clients/Réception at Lausanne Palace
Responded 29 Oct 2024
Dear X3179DXtravel, Thank you for choosing to stay with us at the Lausanne Palace. We are delighted to hear that you enjoyed the spaciousness of your junior suite and the friendly service of our team. While we strive to provide a high quality experience, we apologize if the separate washroom without sink did not meet your expectations. We appreciate your feedback and look forward to welcoming you back for a memorable stay in the future. with my best regards Ulrike Kuechle Oguey public relations manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
a big disappointment I wanted to discover the hair salon at the Palace, I asked the hairdresser Sonia what I wanted for the highlights, she didn't care what I wanted, she knows me well! Quick express shampoo express care! Failed brushing. Splashing at the tray, not professional! Once the express hairstyles were finished I asked her if I could come for a comb on Saturday November 4th she refused 'I called the Palace hotel to inform them of my dissatisfaction they put it to me on the phone she told me Who could have made me pay 290f more when she did not take into account what I wanted for a 5 star establishment we owe respect to the customers! Tell me to go see Dessangle, it’s more expensive, not professional! I like the quality of the work and respect for botched work! Telling myself to be happy with the unacceptable combing! I thank Nicolas Point for taking care of me for the comb, he is very professional and gentle 🙏I think with another client she would not have behaved unpleasantly towards me!
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location, room service, housekeeping and accommodations were all 5 stars!! But, concierge, waitstaff and bartenders were performative and all too comfortable in their jobs. I saw eye rolls at older French speakers checking in and a total lack of care with English speakers. We only knew about the services, restaurants, bars, spa and transportation passes from reading other reviews online. NOT ONE PERSON CHECKING US IN TOLD US or offered us a list of hotel restaurants or amenities. And, we were given drink tickets at check in… but they were only good for coke products?! Our room had free items daily that included a selection of fruit juices, beer and water. The same items were being sold at the bars but for exorbitant prices. It was confusing. When we did try to get an appetizer and drinks(twice on different days) the service at both bars was really poor. Slow is being kind… I’d return for the views and comfort, but it felt impersonal and hollow
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Date of stay: October 2024Trip type: Travelled as a couple
Room Tip:Remember to ask for your daily city pass
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pascal Lorquin, Service clients/Réception at Lausanne Palace
Responded 7 Jan 2025
Dear Belle B, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the location, room service, housekeeping, and the comfort of your accommodations. However, we are truly sorry that the service at the concierge, restaurant, and bar did not meet your expectations. The behaviors you observed, as well as the lack of information regarding our services and amenities, are not reflective of the standards we strive to uphold. Please accept our sincere apologies for this oversight. We take your comments very seriously and will work closely with our teams to improve the welcome and communication, especially at check-in. Additionally, we will review our beverage policy and pricing to ensure clarity and consistency across all areas of the hotel. We hope to have the opportunity to welcome you back and provide a warmer, more personalized experience on your next visit. Please feel free to contact us directly if you have any further questions or suggestions. Warm regards, Stefano Ciacciarelli Guest Relations Lausanne Palace
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Since my husband and I returned several times to the Lausanne Palace, a charming place indeed, between December 2023 and May 2024, we have each time been dismayed by the decline in the quality of the welcome and the service of the staff but also of certain dishes offered. In fact, we were particularly surprised that one of the waiters told us that he did not know what was offered on the food menu and that he asked us for a little patience because he had just been hired. Or even that he didn't serve us a drink we ordered, so much so that we had to request it from one of his colleagues. But also that one of the waitresses is content to only greet the gentleman and ask him alone what he wants to drink. But also that the cappuccino ordered is not even accompanied by a small biscuit or a small chocolate... In short, the value for money is really no longer very good and it's a shame because we love the Lausanne Palace.
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Date of stay: May 2024
Value
Location
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is absolutely beautiful and the service is unbeatable. We were immediately met with warmth, accommodation, and dedicated service immediately upon our arrival. Matthew immediately took care of our car and luggage and then provided us with tons of information about the area, things to do and see, and safety information as well, which was honestly some of the most appreciated info we received from anyone throughout our whole trip. He also gave personal recommendations and information based on his experience with the area which made us feel that much more comfortable and at home. We had a similar experience with Ashvin, the bar manager, who went out of his way to accommodate us at the restaurant and in our room. He made wine and champagne recommendations, made sure we were taken care of at all times, and spent a significant amount of time chatting with us and getting to know us on a personal level, which was even more appreciated given his busy role and extensive responsibilities. My partner left his phone at the bar and Ashvin immediately grabbed it and personally returned it to our room not one minute after we arrived back up there. I have truly never experienced such dedication, care, and hospitality. The cleaning and concierge services were absolutely astounding and incredibly accommodating. The hotel itself is stunning and in a wonderful location. I would recommend this hotel to any and everyone traveling to Lausanne and can say for sure that my partner and I will go out of our way to go back there!!!
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pascal Lorquin, Service clients/Réception at Lausanne Palace
Responded 12 July 2024
Cher knaylon12, Nous vous remercions pour votre commentaire élogieux sur notre hôtel. Nous sommes ravis d'apprendre que votre expérience avec nous n'était rien de moins qu'exceptionnelle. Notre équipe est très fière de fournir un service chaleureux et dévoué à tous nos clients. Il est réconfortant de savoir que Matthew et Ashvin ont eu un impact positif sur votre séjour grâce à leurs recommandations personnelles et à leur attention. Nous nous réjouissons de vous accueillir à nouveau lors de votre prochaine visite à Lausanne.
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Extraordinary hotel—I don’t know where to start. I had arrived too early for check in, so the front desk staff suggested visiting the spa. Great idea! I was able book a massage on the spot and enjoyed a little snack in the Yogi Booster lounge. I had a lakeview room (#312) with a charming little balcony that was a lovely setting for breakfast. The well-lit, large room was quiet (thanks to insulated windows), with simple, elegant décor. The bed was comfortable, but the comforter was a bit too warm—so I requested a simple sheet and blanket, which was much better. The bathroom, too, was large, with good lighting, a shower, & tub. Everything was spotlessly clean and in good working order. Room service breakfast was more than generous and arrived consistently on time. As fabulous as the hotel’s facilities are, what made my stay extraordinary was the superb staff. The front desk, spa, restaurant, and housekeeping staffs were all highly professional and helpful in every way. A very special thanks to concierges Matthew, Christopher, Cindy, Felician (apologies for any misspellings) for all the advice they gave me in figuring out public transportation and in suggesting restaurants and interesting things to do around Lausanne. They made my stay in Lausanne even better than I had planned. I would come back to Lausanne, just for the opportunity to stay here again.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Check out the spa. The concierges are real pros--use them.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marie Administration, Autre at Lausanne Palace
Responded 26 June 2023
Dear Guest, Thank you for your detail comments about your recent stay. We are happy to know that you had a nice experience. We look forward to welcome you back next time at the Lausanne Palace. With best regards, Pascal Lorquin Quality Manager
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Staff have zero training, rooms are not ready even though we arrived one hour late. Got drinks vouchers as an apology, but we need the room, not vouchers.
Sleep quality very poor- music all night, traffic noise due to poor noise insulation. Don't book the rooms facing the town.
To top this off, the welcome note had some other guest's name. Never get any apology from the manager, nobody cares about the guests. Will not be returning.
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Review collected in partnership with this hotel
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pascal Lorquin, Service clients/Réception at Lausanne Palace
Responded 26 Aug 2024
Cher Michelle G, Nous vous remercions d'avoir pris le temps de commenter votre récent séjour dans notre hôtel. Nous sommes heureux d'apprendre que vous avez apprécié notre propriété et notre emplacement. Cependant, nous nous excusons pour les inconvénients que vous avez rencontrés avec notre service et la préparation de la chambre. Nous souhaiterions en apprendre une peu plus sur votre expérience et serions très reconnaissant si vous pouviez nous contacter pour que nous puissions en apprendre plus sur votre séjour. Dans l'attente d'en discuter avec vous, bien à vous. Merci de contacter Mr Jérémie Laurent, Directeur Adjoint j.laurent@lausanne-palace.ch
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Top notch welcome, Very nice, warm room with a view of the clean lake with a very touching romantic welcome. A dog welcome was present which our animals visibly appreciated 😀 I recommend the hotel as well as the restaurant where we ate: Maccha Pichu where the service and dishes were of excellent quality
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip:Un parking est disponible pour les clients
L'hôtel dispose d'un spa idéal pour les massages et...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From what I know, they started renovating several years ago. My favourite room is on the 3rd floor listed as recently renovated by the front office. Room 329. Feels larger by comparison to the listed size (40sqm I think). Modern bathroom/fittings/furniture etc.
Dear Guest,
Many thanks for your request. You can choose your prefered category and book it for two person if only two people will come but if there will be two adults and one child, we advise you to book also an extra bed. We hope this will help you and we already wish you an excellent stay with us in our hotel.
Sincerely yours,
Pascal L.
There are more places to choose from in the Lausanne area.
PRICE RANGE
AU$475 - AU$586 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lausanne palace hotel lausanne, lausanne palace and spa, lausanne palace spa
LOCATION
SwitzerlandCanton of VaudLausanne
NUMBER OF ROOMS
140
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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