Hotel Berghof Zermatt
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Hotel Berghof Zermatt

Walking street along river to city center
Traveller (91)
Panorama at the Hotel Berghof Zermatt
360
Panoramas (86)
Room & Suite (285)

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About

4.5
#64 of 102 hotels in Zermatt
4.7 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.5 of 5 bubbles
Value

See why so many travellers make Hotel Berghof Zermatt their hotel of choice when visiting Zermatt. Providing an ideal mix of value, comfort and convenience, it offers a luxury setting with an array of amenities designed for travellers like you.

While staying at Hotel Berghof Zermatt, visitors can check out St. Mauritius Church Zermatt (0.4 mi) and Photopoint Kirchbrücke bridge (0.4 mi), some of Zermatt's top attractions.

Free wifi is offered to guests, and rooms at Hotel Berghof Zermatt offer a desk and a sofa.

During your stay, take advantage of some of the amenities offered, including room service, newspaper, and a sun terrace. Guests of Hotel Berghof Zermatt are also welcome to enjoy a pool and free breakfast, located on site.

If you’re looking for a French restaurant, consider a visit to Restaurant Zum See, Marie's Deli Zermatt, or CERVO Puro, which are all conveniently located a short distance from Hotel Berghof Zermatt.

If you’re looking for something to do, Matterhorn Museum - Zermatlantis (0.4 mi) is a nice way to spend some time, and it is within walking distance of Hotel Berghof Zermatt.

At Hotel Berghof Zermatt, your comfort and satisfaction come first, and they look forward to welcoming you to Zermatt.

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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Bicycles available
Game room
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Hiking
Ski school
Skiing
Billiards
Table tennis
Shuttle bus service
Spa
Hammam
Massage
Solarium
Steam room
Ski In / Ski Out
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
Dry cleaning
Laundry service
Room features
Bathrobes
Desk
Room service
Safe
Sofa
Flatscreen TV
Complimentary toiletries
Hair dryer
Telephone
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
4.0 of 5 stars
HOTEL STYLE
Luxury
Quaint
Languages Spoken
French, German

Location

Winkelmattenweg 18, Zermatt 3920 Switzerland
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Sion Airport
41.1 km
See all flights
Belp Airport
133Reviews7Q+A15Room tips

Reviews
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Traveller rating
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  • 30
  • 5
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Detailed Reviews
Ирина Л wrote a review Dec 2021
5.0 of 5 bubbles
We booked a room for 7 nights this December and our experience was lovely! The room is modern and clean, the Matterhorn view from the room was fantastic, the fire place helped to provide nice worm atmosphere. When we had to leave 2 days before our departure, the hotel owner agreed not to charge for this 2 days ( it was unexpectable and very kind). The hotel is nice located very close to the ski lift and only 10 minute walk to the village centre.
Very good breakfasts.
Thank you for the lovely holiday.
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Date of stay: December 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bob A wrote a review Sept 2023
Durham, New Hampshire
+1
5.0 of 5 bubbles
An excellent 5-star experience with a comfortable, friendly touch.
We stayed for 4 days in Zermatt and the staff, the hotel facilities and location made it a very memorable and pleasant experience. The hotel provides pickup service from the train station: walking for 15 minutes with baggage is not for everyone. We requested a room with a Matterhorn view but unfortunately our first full day had clouds and showers, but awoke to the Matterhorn in full glory in a cloudless sky. The cleanliness of the room was excellent, with good furnishings and a very nice shower and bath. The sauna facilities and pools are not to be missed, especially after a long hike. Comfortable bar area, great breakfast and a very good restaurant all without sorting through some touristy places in town. Very close proximity to to trails and the lifts to Glacier Paradise. Would definitely stay here again.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Regina Lerjen, Inhaber at Hotel Berghof Zermatt
Responded 14 Jan 2024
Thank you for your great review. With pleasure on another occasion. All the best from white Zermatt. yours reception desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Golnaz Y wrote a review June 2024
5.0 of 5 bubbles
We recently stayed at this hotel for two nights with two kids. The hotel has such a charming decoration with a beautiful view of Matterhorn from our windrows! The breakfast was so delicious! Frank and his wife were so lovely and welcoming. My kids also enjoyed staying here. They were also so helpful in transferring our suitcases from and to the train station. We are looking forward to come back here in few years during winter!
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leonardo G wrote a review Mar 2024
+1
5.0 of 5 bubbles
Great boutique hotel with spa, pool, gym included next to Glacier Paradise gondola. Breakfast and dinning very nice with view to the Matterhorn from the terrace. Easy walk 5 minutes to Zermatt village and bus stop steps away from the hotel.
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Date of stay: March 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clyde_1013 wrote a review Jan 2024
Amsterdam, The Netherlands
5.0 of 5 bubbles
If I could give this hotel 6 stars I would. Perfect service, great room with beautiful view of the Matterhorn, spa was excellent and clean. Breakfast was delicious and the bar in the evening was relaxing. The ski lockers and boot driers were great to have. Steps to the Matterhorn Gondola. Will stay again.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Regina Lerjen, Inhaber at Hotel Berghof Zermatt
Responded 14 Jan 2024
Good day from the Berghof Thank you so much for your great review. With great pleasure on another occasion. Best regards, reception desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jon H wrote a review Jan 2015
Potomac, Maryland, United States
2.0 of 5 bubbles
I was very, very disappointed with this hotel, in particular the owner's approach to service. This is the Lerjen-Perren family.

My family needed to change a reservation on a train to Milan and asked the front desk for help. The owner refused to help. Instead he sent my wife, who was on crutches with torn ligaments in her knee, to the train station in Zermatt, where he said she would need to sort out the reservation herself in person. She got no help at the train station and it was very difficult to get there. It turned out all Mr. Lerjen-Perren needed to do was make a phone call to the rail to book a new reservation, something I managed to do only after he refused to help.

At another point, when I asked if the hotel bus might help my wife -- on crutches and in pain -- just 50 meters down an icy street, the owner lectured me that he didn't run a taxi service, that the driver was off duty and that I should call a taxi to do it. My son and I literally carried her instead.

When I tried to explain my disappointment to him near the end of the trip, he was utterly dismissive. he had no interest at all in hearing my concerns.

In short, I paid an awful lot of money to stay at this hotel. I travel a lot and know good service from bad. I am not a demanding person. I rarely complain. But I get better service at most roadside hotels in America than in this expensive hotel. The location of Berghof is superb, right near the gondola. The rooms are nice and cozy. But the truly arrogant, dismissive and willfully unhelpful owner made it a deeply disappointing experience. (Plus, you'll see beautiful pictures of pools and spa for this hotel online. Be warned, the water is ice cold.)

There are many nice hotels in Zermatt. This one surely was not worth it. I advise you to look somewhere else.
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Date of stay: January 2015
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sylvia m wrote a review Feb 2015
Perth, Australia
3.0 of 5 bubbles
The hotel itself was very characteristic and had beautiful views

The only thing that spoilt it were the rude staff, fine tune your customer service and I would give it a four star
The reception staff were very helpful, the rest and bar were somewhat rude and arrogant
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Date of stay: July 2014
4.0 of 5 bubblesRooms
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alessandra P wrote a review Mar 2014
Rome, Italy
4.0 of 5 bubbles
Cosy hotel in excellent location for Klein Matterhorn ski area, could improve on service

On the bright side:
1)Excellent location for Matterhorn Express gondolas. Virtually one minute walk
2) top class gourmet restaurant: excellent dinner food and wine list
3) cosy rooms and lovely spa area with nice large swimming pools
4) very nice outside patio and smoking/game lounge

Negative points:
1) reception area a bit messy and not up to a 4star hotel
2) breakfast buffet and service could be improved
3) no room service and no evening bed turnover/cleaning service
4) staff ok but could be more helpful
5) the spa provides massages, but only one masseur so it's very difficuly to book a treatment - the SPA area is really beautiful but no staff is there to help
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Date of stay: March 2014Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Regina L, Leiter Front Office at Hotel Berghof Zermatt
Responded 10 Apr 2014
Dear Berghof visitor Thank you very much for your review. We are happy that you praise our location, kitchen, room, swimming pool, patio, smoking and game room. Yes, we know, our front desk is a bit messy and we will improve it. We will amend our breakfast buffet a bit each season. Perhaps, you have a good suggestion? Yes, we have a room service, if you wish. You can call at the front desk and our staff will bring you breakfast, beverages or food. We have an evening bed turnover/cleaning service, but if a dog is in the room, our staff doesn't enter the room. Next time you call us in the evening, when the dog is outside of the room and we will clean your room. We are sorry, that our staff wasn't helpful. We are a small hotel and we can't have more Spa staff. We will change a little bit the organisation. We recommend you to pre-book a massage treatment before your arrival. We would be pleased to welcome you again to our hotel. Yours sincerely The hotel Berghof staff
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WynneWoody wrote a review Apr 2007
Fort Worth, Texas
5.0 of 5 bubbles
Hotel Berghof is a small, family-run Swiss Chalet, situated about 50 yards from the base of one of the main ski lifts in Zermatt. The location is a short walk (20 - 30 minutes) from the center of town, so the area around the hotel is pretty quiet, even though it is close to the lift. The whole hotel is cozy and well-appointed, with just the right mix of "rustic mountain" and understated elegance, and the price is a great value. Our rooms were large, by European standards, the staff was very friendly and helpful in every way.

Dining, for both breakfast and dinner, is typically included in the rates, and while there are several very good restaurants in Zermatt, you will be tempted to eat every meal at the hotel. The breakfast buffet is generous and well-prepared. In our case, when we wanted to eat "out" on any evening, we just let them know earlier in the day, and they deducted the meal cost from our bill. The quality of the food and wine is first-rate, and the price, for comparable food in Zermatt, can't be beat.

They have a nice bar/lounge for relaxing in front of the fire at the end of a long day. One of the nicest features is the spa/pool area. The whole pool/spa facility is indoors, very new and clean, with a nice-sized pool, dry sauna, steam room, etc.

We have traveled to many places around the world, and stayed at several of the major ski areas in the US, and Hotel Berghof is hands-down the best place we have ever stayed on a ski holiday, and one of the best, period. I'm always nervous about booking a hotel (as I did in this case) based upon internet info and the hotel's own website, but this hotel exceeded our expectations and made our whole trip enjoyable.

If you have been to Zermatt, or are looking at info on the area, you probably know by now that it isn't the easiest place in the world to get to, but this hotel alone makes it worth the effort. We went there on a ski holiday, but hope to return for a summer holiday also.

Cautions - If you are traveling with small children or teenagers, and/or want to be in the middle of the "action" in Zermatt, this may not be the place for you, but if you want a quieter location with easy access to the action, this place could be perfect. My wife has a mild disability, which limits her ability to walk long distances, but she was able to make several trips on foot into the center of the village, and when she wasn't up to the walk, we always arranged for one of the local taxis to take us where we wanted to go. There is, however, a bit of an incline from the street up to the hotel entrance, which can't always be navigated by vehicle in the winter, so it was fortunate for us that she was at least able to make that sometimes-slippery hike (30 yards or so) up the hill. If her disability had been more severe, this would have seriously limited her mobility.
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Date of stay: December 2005
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesCheck-in / front desk
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
amittandon_1 wrote a review Aug 2018
Dubai, United Arab Emirates
+1
5.0 of 5 bubbles
We stayed at the Hotel Bergoff, Zermatt from the 11th to 14th August and will have fond memories of the stay for a long time to come. It is a family run hotel , I run by the Lerjen Perren family . The hotel is located next to the cable way for glacier paradise and a short walk from the town but there is a shuttle to pik and drop from the station.
We were in a family room which was fairly large and the balcony opened up to the grand Matterhorn peak. The room was well appointed with a large bed, and an extra bed for the kid. The toilet had both a bath tub and shower.
The hotel has two pools , both indoor and with a whirlpool - which was a very relaxing day to end the day after long walks and excursions. The hotel also has a well appointed spa , with sauna and a salt room.
I have saved the best for the last- the food. The restaurant served amazing gourmet food- the dinner was to die for. A note of thanks for Paskale(apologies if I have misspelt the name) who waited on us for the dinners we had in the restaurant. He took good care of us.
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Date of stay: August 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Regina L, Inhaber at Hotel Berghof Zermatt
Responded 18 Aug 2018
Thank you for sharing such a wonderful review about our hotel. It is always especially rewarding to receive positive feedback. Thank you for also taking the time to mention how much you enjoyed our food and friendly service, Pasquale. Please be assured that I will pass your comments on to the rest of the team. We do hope that one day we can welcome you back in Zermatt and back to our hotel.
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usteamskier asked a question Jan 2015
Boston, Massachusetts44 contributions55 helpful votes
Is there free parking available?
Answer from Regina L
Zermatt, Switzerland
Good afternoon from sunny Zermatt, Dear Mr Jijo J, Thank you for your kind request and your interest in our house. We will pick you up on the train station of Zermatt with our electro car...You can call us before to tell us your arrival time. The hotel is appro. 15-20 min from the train station We wish you a nice day, With best regards, Hotel Berghof Zermatt
Tibor Volanszki wrote a tip Dec 2021
Mettmenstetten, Switzerland99 contributions52 helpful votes
4.0 of 5 bubbles
"Junior Suite ^^"
Read full review
token22 wrote a tip Oct 2019
Buffalo, New York1,993 contribution143 helpful votes
5.0 of 5 bubbles
"A room with a view is worth the upgrade"
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WallingfordEl wrote a tip Sept 2018
Philadelphia, Pennsylvania155 contributions123 helpful votes
5.0 of 5 bubbles
"The hotel is glad to pick up and drop off at the train station which is an added bonus"
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ColdColours wrote a tip July 2018
Hemel Hempstead, United Kingdom8 contributions1 helpful vote
5.0 of 5 bubbles
"The king size rooms are amazing and have fantastic views of the Matterhorn"
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William J wrote a tip Feb 2018
Laguna Beach, California10 contributions4 helpful votes
5.0 of 5 bubbles
"A view of the Matterhorn from your room is worth the extra cost"
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Not the right property for you?
There are more places to choose from in the Zermatt area.
PRICE RANGE
AU$501 - AU$542 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
8
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL BERGHOF ZERMATT: 2024 Prices & Reviews (Switzerland) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hotel Berghof Zermatt
Which popular attractions are close to Hotel Berghof Zermatt?
Nearby attractions include Bar 55 (0.3 km) and Kapelle Winkelmatten "Zur Heiligen Familie" (0.2 km).
What are some of the property amenities at Hotel Berghof Zermatt?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel Berghof Zermatt?
Top room amenities include a flat screen TV, a desk, and a sofa.
What food & drink options are available at Hotel Berghof Zermatt?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Berghof Zermatt?
Conveniently located restaurants include Soulfood By Alain, Restaurant Waldhaus, and Sonnmatten Restaurant.
Are there opportunities to exercise at Hotel Berghof Zermatt?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hotel Berghof Zermatt?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Berghof Zermatt?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Berghof Zermatt?
The staff speaks multiple languages, including French and German.
Are there any historical sites close to Hotel Berghof Zermatt?
Many travellers enjoy visiting Mountain guides’ memorial (0.6 km), Kapelle Blatten "Maria Rosenkranzkönigin" (1.0 km), and Beresina-Haus (1.0 km).
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