Hotel National Zermatt
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Hotel National Zermatt

Traveller (345)
Room & Suite (108)
Hotel National Zermatt
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About

4.5
#32 of 102 hotels in Zermatt
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Pure Swissness in a perfect location. Alpine cosy comfort, creative Swiss cuisine and the friendliest team of town. Only 20 Steps from the mountain funicular "Sunnegga” and only a short walk from the village centre and train station! Be it for a romantic getaway, or a trip with friends or the entire family, Hotel National will make you feel at home. Our 54 double rooms, family rooms & suites are almost all with Matterhorn view. The Restaurant National, Cosy Bar & a sunny garden terrace are inviting you every day to stay in and enjoy our food, snacks and drinks. The menu offers a choice of à la carte and daily menu dishes. A fine kids menu ensures even the youngest guest is happy. In winter our piano player invites you to indulge at the bar. Not to forget our 400m2 Spa with indoor pool, jacuzzi, saunas & massages. For your comfort in winter we provide a ski room downstairs with individual lockers, and in summer this same room is to host your bikes. We are officially rated as bike-, Ski-, Kids-friendly and Snow-hotel by Hotelleriesuisse.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Skiing
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Banquet room
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Spa
Facial treatments
Hammam
Massage
Steam room
Ski In / Ski Out
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
4.0 of 5 stars
HOTEL STYLE
Classic
Quaint
Languages Spoken
English, French, German

Location

Matterstrasse 39, Zermatt 3920 Switzerland
Name/address in local language
597Reviews2Q+A75Room tips

Reviews
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Detailed Reviews
Scrit wrote a review Jan 2024
London, United Kingdom
Hotel's Favourite
5.0 of 5 bubbles
Excellent hotel. It was the little things - free mini-bar (once), leant us swimming trunk for spa when we forgot ours, free suncream and lip balm on arrival, excellent friendly host team, heated boot racks, lots of information. Was nearest hotel to lift. Spa was amazing - new pool and jacuzzi, amazing ice bath and big sauna and steam room. Lots of towels and dried fruit (dried bananas were nicest!) and fresh fruit in the Spa. Thanks NZ!
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Date of stay: January 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swissfan131146 wrote a review Jan 2020
London, United Kingdom
5.0 of 5 bubbles
Just returned from a second winter stay at the National Hotel in 10 months Once again we enjoyed first class hospitality and service. Spotlessly clean and comfortable bedrooms with plenty of space and lovely views. The hotel has a nice pool with Jacuzzi and Fitness area. At an extra cost the spa area offers a selection of gentle massages and treatments (not tried). I really appreciated its location, which is a few yards from the Sunnegga Lift, where you can also catch buses nearby to the Gornergrat and the Matterhorn glacier paradise ski area's lifts. All the staff are friendly and very helpful. I was particulrly pleased when the Head Port Jorge remembered me from our stay in March 2019. Convenient, well run and comfortable, what more could you want?
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NationalZermatt, Front Office Team at Hotel National Zermatt
Responded 15 May 2020
Dear Swissfan131146 Thank you very much for the great feedback you wrote and for choosing the National twice! We are really glad to hear that you enjoyed your stays and appreciated our comfortable location and the recently renewed SPA & pool area. We will definitely comunicate to our staff your positive feedback. Thank you again and we really hope to see you during your next visit to Zermatt. In the meantime, we wish you all the best and an amazing time. Kind regards from Zermatt! Front Office Team
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Aries wrote a review Feb 2021
Geneva, Switzerland
5.0 of 5 bubbles
We stayed in a well thought out renovated, family room on 2 levels which gave our 13 year old son (and us) privacy. Room design was well thought out with lots of storage space and functional modern bathroom. As the hotel is located between the river and the Gornergrat railway it is not hemmed in with fantastic views on one side of the Matterhorn and a short walk to Sunnega funicular.
The wellness area which had been recently renovated was superb- great for children and adults.
The staff, reception, bar, restaurant and cleaning were really friendly and helpful- nothing was too much trouble for them.
We had half board and breakfast choices were good and the evening meals had choices for all tastes and absolutely delicious (the Italian chef was first class).
All of this was delivered in a very challenging COVID time for all- we felt perfectly at home and safe at all times.
Thank you to all the staff at the Hotel National and à bientôt!
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Date of stay: February 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel National Zermatt, Guest Services / Front Office at Hotel National Zermatt
Responded 4 June 2021
Dear Colin H thank you very much for the time you took for writing this review and for being that accurate! We really appreciate that you enjoyed our services, the food and the personal! This is really good to hear and we will continue on that way. We really hope to see you again in the near future and to pamper you and your family! All the best Your Team National
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Ulysseys wrote a review Feb 2020
Toronto, Canada
3.0 of 5 bubbles
I stayed here recently and overall had a pleasant stay. My big beef is that they charge 5 star prices for 3/4 star amenities. Look I get it it’s Zermatt and the place is not for bargain hunters. But I don’t think it’s too much to ask for wifi that works and some basic amenities in the bathrooms.

First the good. The staff was very friendly and accommodating. The ladies at the front desk could not have been more pleasant. And the bar tenders were friendly and talented. The servers in the breakfast room were always cheerful and efficient. Bravo to them, you really made our stay very pleasant.

Also, the location is great! You are right across the street from the main lifts and a quick walk from the train that goes to the summit (I highly recommend this, easily the most civilized way to get to the top of the mountain).

The breakfast was great and the rooms are a nice size — which is great for Europe. Finally the view from my room was the Matterhorn — wow!

The bad. The hotel is not cheap, which is fine. But for 500 francs a night I don’t think it’s asking too much to have wifi that works properly or some basic bathroom amenities. My phone kept dropping the wifi signal and you had to log on constantly— and I was not alone everyone had a similar issue. Also, is it too much to ask to have proper shampoo, soap, conditioner and body lotion in the room and not a refillable soap/shampoo container? And please spare me the notion that this is to save the environment. It has zero to do with the environment and everything to do with the hotel being too cheap to deliver proper wifi and bathroom amenities.

Finally the spa area was very so so. The steam room wasn’t working for three of the six days we were there.

Look it’s a nice hotel with friendly staff, a great view, large rooms and a great breakfast. Quit being so cheap and fix the wifi and put some decent supplies in the bathroom so people don’t leave with a bad impression that is completely avoidable.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from linefevrier, General Manager at Hotel National Zermatt
Responded 1 July 2020
Dear Ulysseys Thank you for your online feedback. We would like to say, how pleased we are - always - to receive constructive and precise feedback, although we would wish to receive it also more directly, upon checkout for example. We appreciate that you complement : the room, the staff, our great location and finally the Spa. We apologise sincerely for the not working of the steam room. Its true we recently renovated the entire 400m2 Spa area, and had a few technical problems which were left to be solved into the winter season. This was very unfortunate. We apologise. The Wifi system has been changed in the mean time. Also here, due to renovation of rooms and the system, we had chosen the wrong system to access. So.. we hope you will be back soon, so you can get convinced of the quality of our Place.
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Samantha wrote a review Jan 2021
5.0 of 5 bubbles
Our stay at Hotel National Zermatt was EXCEPTIONAL. We booked the Family Suite and the attention to detail with the room was superb. The children loved the cargo net lounge area and cuckoo clock and the views of the Matterhorn from the balcony were stunning. The breakfast was fantastic and the evening menu outstanding. Located literally opposite the Sunnegga the hotel is the perfect location for a Ski holiday.

We particularly would like to mention Mr Balthasar and his team of staff, who went above and beyond on our weeks stay over Christmas which turned into a two week stay including New Year when the borders closed and flights back to the UK were cancelled due to the new strain of COVID. We cannot thank them all enough and owe a significant amount of gratitude to the remarkable team who could not do enough to make sure our stay was outstanding. Even when Switzerland imposed a retrospective quarantine and we had to stay in our room for a few days, nothing was too much trouble. Measures were put in place by Mr Balthasar and his team of staff to give special access when we were quarantined to the fabulous spa, which was a superb facility.

It is of great significance at a time of such crisis and unknown, that the value of an outstanding team of staff should not be underestimated, Mr Balthasar and his team are a huge credit to the reputation of Hotel National. Thank you!
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Date of stay: December 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel National Zermatt, Gästeservice/Empfang at Hotel National Zermatt
Responded 24 Jan 2021
Dear SamanthaT00, thank you very much for your positive feedback. We are very glad you enjoyed your stay despite the fact that some time of it was spend in the room due to quarantine rules. However we hope to be able to welcome you and your family again in the National another time. Take care and all the best Your National-Team
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coffenut n wrote a review Feb 2022
5.0 of 5 bubbles
This place is fantastic if it's the rooms breakfast or pool. I cant believe this place is t 5 stars because it's most likely the best hotel I've ever been in. The hotel staff are extremely friendly and will DAILY refresh your rooms and give you some Matterhorn inspired chocolates that taste mwah perfect.

The pool in this hotel is fantastic, now my favourite is most definitely the fact that you can massage your entire body in a hot tub with just a click of a button, this massage is bubbles btw.

The dinner isn't really what you would hope but as the menu changes every day I can't criticise much however the children menu pizza is less yah impressive.

The breakfast is amazingggg I love it, there is an extremely friendly worker making pancakes for you if you need it which I love, the best soft boiled eggs ever and a great selection of ham cheese and other breakfast foods like cereal. This almost couldn't be better BUT IT IS!!! This place has a selection of amazing hams like raspberry and peach not to mention the best ever honey!

9/10. 5 stars most definitely would visit again.
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: Use the pool!! It is amazing but the dinner is a bit interesting.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shaun Noonan, Guest Services / Front Office at Hotel National Zermatt
Responded 19 July 2023
Dear Coffeenut, Thank you so much for your amazing review and sweet compliments. We strive to meet and exceed all our clients’ expectations and are always pleased to know we have succeeded at that task. Thank you for the praise of our staff, they are what make our hotel the great experience so many of our guests adore and we are always pleased to hear appreciation for their hard work and commitment. We hope to have the pleasure of welcoming you again soon at the Hotel National. Sunny greetings from Zermatt Shaun Noonan FOA
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ouragan77 wrote a review Feb 2020
Vevey
5.0 of 5 bubbles
We stayed one night at the hotel National. I was with a friend. The room was big. We even had a kid's bed above us and a hammock. We had a big bathroom, but the bath/shower was under a casestair (or looked like it) and it was difficult not to put water on the floor. The hospitalty tray was great, we had mandarines, water, coffee, tea, sodas available for free (you had to pay for more). The personnel at reception was very nice and showed us our room. The food in the evening was great: buffet, soup, menu and dessert. We had the welcome cocktail offered and the bar tender was very nice. After dinner, we had a gin cocktail and he was a good advisor. I definitely recommend to have a drink there. The hotel has a swimming pool, sauna, hamman and jacuzzi. The pool was too cold for us. The breakfast was continental and amazing. I definitely recommend this hotel.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NationalZermatt, Front Office Team at Hotel National Zermatt
Responded 22 May 2020
Dear Ouragan77 Thank you very much for the amazing feedback you wrote. We are glad to hear that you enjoyed your stay and appreciated our renewed room on the 4th floor and our staff, this is really important to all of us. Thank you for choosing to stay with us and we hope to see you again during your next visit to Zermatt. In the meantime, we wish you all the best and an amazing time. Kind regards from Zermatt! Front Office Team & all the Staff
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Clare wrote a review Feb 2020
5.0 of 5 bubbles
We have just returned from a wonderful holiday staying at Hotel National in Zermatt- I would fully recommend this hotel to anyone- the accommodation location is perfect for the ski lifts. The food was excellent and the staff are so friendly and approachable with a genuine wish to help. Every attention to detail is taken care of with a excellent standard of cleanliness. The food was extremely good and plentiful. We will certainly be returning to this hotel just hope all the staff are the same !
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
Room Tip: All rooms have a baloney but ones that get the sun at lunch time would be of benefit if your not...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NationalZermatt, Front Office Team at Hotel National Zermatt
Responded 15 May 2020
Dear Maysfield Thank you very much for the amazing feedback you wrote. We are really glad to hear that you enjoyed your stay and appreciate our position near the ski lifts. We are delighted to read that the service and food have been excellent, we will definitely share your valuation with our staff. Thank you for choosing to stay with us and we hope to see you again during your next visit to Zermatt. In the meantime, we wish you all the best and an amazing time. Kind regards from Zermatt! Front Office Team
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David G wrote a review Aug 2020
5.0 of 5 bubbles
We have been staying regularly in the Hotel National for over 10 years. We go back because the hotel is comfortable, the food is excellent, the staff are friendly and helpful and the management has continued to make investments and upgrade rooms to improve the hotel quality. Breakfast in the morning is a lovely buffet (even with Covid), food is available in container-sized portions that make it also very safe, and eggs, crepes etc are available made to order. Multi-course dinners in the restaurant are excellent and the menu has choices of meat, fish and vegetarian options. The bar is lively after skiing and before dinner, with a range of drinks. Now the spa/pool has been completely redone and are state of the art. Every time we are there the standard is very high and consistent.
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Date of stay: August 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Best views are to the south from higher floors to see the Matterhorn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel National Zermatt, Guest Services / Front Office at Hotel National Zermatt
Responded 26 Aug 2020
Dear Mr Gray thank you very much for your wonderful review and for the time you took to write so many details and appreciations, we are really glad to read that you ejoy so much staying with us, it is always a pleasure to have you in our hotel during your holiday in Zermatt. We will for sure continue to keep all the positive aspects you underlined and try to make it better and better. Thank you again for your words and see you again in winter for your skiing holiday! We send to you and your lovely family our warmest regards from Zermatt Reception team
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Zoe W wrote a review Apr 2022
Thonon-les-Bains, France
5.0 of 5 bubbles
Second stay at The National a short 3 nice break over the Easter weekend. Lovely traditional hotel, great position opposite the Sunnega lift, half board option great selection at breakfast time from 7.30am for the early birds and until 11am if you want to lie in ! 4 course evening meal with a choice of main - we all enjoyed the ambience in the dinning area. The staff are very friendly, nothing too much trouble and happy to help. We had a family room recently renovated on the 4th floor, beautiful views of the Matterhorn, nice Occtaine products. We used the Spa every evening for the steam and sauna for the aching muscles after skiing. Ski and Boot warmer on lower ground floor with a complimentary ski sock wash every evening which was nice. Would definately stay here again and recommend this hotel. Thank you to all the Team at Hotel National Zermatt.
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Date of stay: April 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shaun Noonan, Guest Services / Front Office at Hotel National Zermatt
Responded 22 June 2023
Dear Zoe, Thank you so much for your kind words, we strive to meet and exceed all our clients’ expectations and are always pleased to know we have succeeded at that task. Our friendly employees are our pride and joy, and we are very grateful for their recognition. We hope to have the pleasure of welcoming you again soon. A heartfelt thank you from all the team here at The National. Kind Regards from Zermatt Shaun Noonan Front Office Agent
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Michael R asked a question Aug 2017
Abu Dhabi14 contributions22 helpful votes
Are dogs allowed
Answer from HotelNationalZ
Zermatt, Switzerland
Yes, they are allowed! We charge CHF 20.00 per night (without food) Best regards from Zermatt and see you soon!
Answer from HotelNationalZ
Zermatt, Switzerland
Dear Hele2014 it has been such a pleasure welcoming you folks here in our NATIONAL! THANKS FOR NOTHING! - The host is merely as good as his guest))) Thank you so much for staying with us & hoping to see you sometime again!? Very best regards from TEAM NATIONAL!
Terry L wrote a tip 16 July
Hong Kong, China13 contributions3 helpful votes
5.0 of 5 bubbles
"Don’t change as you are already the best!"
Read full review
Flora C wrote a tip 11 July
Hong Kong, China30 contributions
5.0 of 5 bubbles
"Could book the shuttle in advance if you have heavy luggage."
Read full review
Kausar786 wrote a tip June 2024
Seattle, Washington154 contributions77 helpful votes
5.0 of 5 bubbles
"With children, request a room with an upper loft with a bed and a separate bath"
Read full review
Brandon C wrote a tip June 2024
32 contributions
5.0 of 5 bubbles
"If you ever run out of ideas of what to do or where to go the staff here are more than happy to give suggestions!"
Read full review
Kristin L wrote a tip May 2024
7 contributions
5.0 of 5 bubbles
"The hotel offers electric shuttle service to and from the train upon request. "
Read full review
Not the right property for you?
There are more places to choose from in the Zermatt area.
PRICE RANGE
AU$448 - AU$633 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
national hotel zermatt
FORMERLY KNOWN AS
Hotel National
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
54
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL NATIONAL ZERMATT - 2024 Prices & Reviews (Switzerland) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hotel National Zermatt
Which popular attractions are close to Hotel National Zermatt?
Nearby attractions include Summit Ski & Snowboard School (0.2 km), Zermatt Ski School European Snowsport (ES) (0.3 km), and Stoked Snowsports School (0.4 km).
What are some of the property amenities at Hotel National Zermatt?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Hotel National Zermatt?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel National Zermatt?
Conveniently located restaurants include Madre Nostra by CERVO, Alpine Gourmet Prato Borni, and saycheese!.
Are there opportunities to exercise at Hotel National Zermatt?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Hotel National Zermatt located near the city centre?
Yes, it is 0.3 km away from the centre of Zermatt.
Are any cleaning services offered at Hotel National Zermatt?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel National Zermatt?
The staff speaks multiple languages, including English, French, and German.
Are there any historical sites close to Hotel National Zermatt?
Many travellers enjoy visiting Mountain guides’ memorial (0.5 km), Kapelle Blatten "Maria Rosenkranzkönigin" (2.1 km), and Beresina-Haus (0.8 km).
Does Hotel National Zermatt have any great views?
Yes, guests often enjoy the mountain view available here.
Is Hotel National Zermatt accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.
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