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Hotel National Zermat

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#30 of 109 Hotels in Zermatt
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel National Zermat
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241 Reviews from our TripAdvisor Community

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Showing 126: English reviews
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Reviewed yesterday NEWvia mobile

Two couples came to Zermatt for some skiing. We spent 3 nights at the hotel. Rooms 405 & 410. Both had views of the matterhorn. I travel extensively it's a rare time that a hotel is small enough to offer real services while being cozy. I don't give 5 stars, but our stay deserves it. There is no drama at...

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Helpful?
Thank thomas p
Chicago
Reviewed 3 days ago NEWvia mobile

This is a nice hotel , it's a relaxed chalet style. The staff is amazing, every one is helpful and kind. My husband injured himself skiing and they have been really great with ice packs and help. Bastion at the bar is the best! Friendly, makes great drinks and welcomes you to Zermatt in style. Great central location near train,...

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Thank bluestarbutterfly
calgary
Reviewed 4 weeks ago

Everyone you meet in this hotel--from Leonie and Daniela at reception; Bastien and Mehmet at the bar; the servers at breakfast; the omelette maker; the shuttle driver; the ladies who place the chocolates on your pillows--is genuinely friendly, welcoming and accommodating. A sure sign of excellent management and staffing. Our room was spotless; the bed comfortable, and the little balcony...

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Thank evamy
Reviewed 21 January 2017 via mobile

I am a world traveler and this may very likely be the best hotel I've ever been too. The staff here is wonderful. Whether the front desk or the restaurant every single staff member is genuine and gracious . Fabio greeted and welcomed us almost as if he was inviting us as a guest in his own house . The...

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Thank Michael A
Sydney, Australia
Reviewed 18 January 2017

A swiss style hotel in the perfect location for skiing as it is just a short stroll to the ski lifts. The staff were warm, friendly and very helpful. The family room with a loft was spacious and very comfortable, with a wonderful view of the Matterhorn. Tasty breakfast was also included in the price. We will definitely stay here...

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Thank Lily_Susan
Reviewed 11 January 2017

This is not a 4 stars hotel. No way. Spa is average, hotel overpriced and service is mediocre. Buffet dinner for 65chf, I honestly eat better at the work cafeteria. But the worst of all is the service. Let's see, in chronological order: 1) when we booked they said they would call back to confirm by noon. They did not...

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Thank stefano_1281
HotelNationalZ, General Manager at Hotel National Zermat, responded to this review

Dear Stefano Pellegrini, Thank you for your Feedback. I have well taken note of all details about your experience during your stay with us in December. My receptionist Andreia confirms that you mentioned your disappointment regarding the massages to her, when you checked out. However she was under the impression that you enjoyed your stay as none of the other...

Reviewed 6 January 2017 via mobile

This hotel is in a great location, especially for skiing and access to the centre of town. The rooms are huge, nicely decorated in the standard Swiss style. Breakfast was included and it was very nice. The staff were great, very polite and helpful. The common area downstairs had a bar, open fire and plenty of comfortable chairs to sit...

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Helpful?
Thank Ehcor
HotelNationalZ, General Manager at Hotel National Zermat, responded to this review

Dear Ehcor, Thank you for your wonderful review of our hotel. We particularly are glad to read about the positive experience with our staff. The National's location is indeed ideal for quick escapes onto the mountains with the Sunnegga ski lift just few footsteps away from our front porch. The bar and fireplace area are somewhat the living room of...

London, United Kingdom
Reviewed 2 January 2017 via mobile

Best location in town just 20 steps from the Sunnegga Lift! From the minute you enter this hotel your met with warmth and friendliness of the extremely professional staff from Mehmet making fab cocktails in the bar to Gabriella one of the many efficient waitresses..... even the Chamber maids all have a smile and a well wish for you day...

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Thank jackief_2305
HotelNationalZ, General Manager at Hotel National Zermat, responded to this review

Dear Jackie, Thank you so much for the lovely review. We feel blessed and even more encouraged and inspired by such positive feedback. Having great and naturally motivated staff is not easy and we work on it every day. We are glad to have made your holiday such a special one. And look very much forward to having you back...

Reviewed 1 January 2017 via mobile

We were there already twice and want to go back this year its a place to recomend ! Perfect for familys. Only 50m away from the skilift, they have a small but really nice spa and for us they have a good buffet for the breakfast. Very friendly staff. And The hotel is close to the citycenter.

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Thank Retter F
Reykjavik, Iceland
Reviewed 28 December 2016

I was in Zermatt for 9 days over Christmas with a group of 8 people from our family. This is the 10th year we go skiing for Christmas, but the first time in Zermatt. We all agreed that this was the best hotel we had stayed at a ski resort. The location is great, the rooms are very good, the...

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Thank Birgir_Orn_64
HotelNationalZ, General Manager at Hotel National Zermat, responded to this review

Dear Birgir, Thank you so much for your lovely review ! We are very happy to hear about your positive experience in Zermatt & especially all the great feedback about our hotel. Staff friendliness is our core value and we are happy you felt it. We surely look forward to having you back with us. Warm regards und bis bald...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
The Hotel National is conveniently located in the centre of Zermatt, right across from the Sunnegga Ski Lift and only a 5-minute walk from the train station. As the only ones in Zermatt, our hotel offers exclusively south-facing rooms with balcony or terrace in every room. The large majority of rooms also offer a spectacular view of the Matterhorn. All rooms are comfortably furnished and equipped with twin size beds, bathroom with shower-bathtub, 42"HD TV with radio, bathrobe and slippers, bathroom amenities, Nespresso coffee and tea bar, mini bar, telephone, Wi-Fi. To eat, the National Restaurant offers true Swiss Cuisine. At breakfast fresh regional products await the guests. In the evening, you have the choice between à la carte dishes, a daily alternating Swiss Menu or a unique Cheese Experience served in the separate traditional Stuebli of the Restaurant. During the day and evening, the Cosy Bar invites to linger, relish a piece of cake, a light bar snack or of course enjoy a drink. For your well-being, a gorgeous wellness area is at your disposal. Within 360 square meters it offers indoor swimming pool 60 square meters sauna, steam sauna, grottoes and more. The Spa Team offers a vast range of relaxing and sports massages, as well as beauty treatments. For the sporty guest the hotel also offers a well-equipped fitness room with TV, as well as a solarium. ... more   less 

Additional Information about Hotel National Zermat

Address: Matterstrasse 39, Zermatt 3920, Switzerland (Formerly Hotel National)
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $277 - $937 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel National Zermat 4.5*
Number of rooms: 54
Reservation Options:
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Also Known As:
National Hotel Zermatt
Hotel Style:
#8 Business Hotel in Zermatt
#18 Ski-In / Ski-Out Hotel in Zermatt
#21 Romantic Hotel in Zermatt
#22 Luxury Hotel in Zermatt
#23 Spa Hotel in Zermatt
#37 Family Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Hotel National Zermat staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't rely on reception”
 of 5 bubbles stefano_1281, 10 Jan 2017 | Read review
“It is worth the extra money for the Matterhorn views as the mountain is sometimes only visible first thing in the morning.”
 of 5 bubbles debkits, 16 Oct 2016 | Read review
“The Matterhorn view rooms are the most expensive - however, you may not see it if the cloud cover prevents a view.”
 of 5 bubbles RobynBSydney, 15 Sep 2016 | Read review
“Every room has a view of the Matterhorn.”
 of 5 bubbles C5771RXsteveh, 14 Aug 2016 | Read review
“Matterhorn view is worth it. You may hear the Gornergrat train going out about 7am but it's a comforting rather than offensive disturbance.”
 of 5 bubbles ItalianLakesRus, 10 Aug 2016 | Read review
5 of 5