Hotel ZERMAMA
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Hotel ZERMAMA

Sunrise pic from our room
Traveller (254)
Guest Room L
Room & Suite (125)
Breakfast
Dining (48)
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AU$686
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

5.0
#27 of 102 hotels in Zermatt
4.9 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.5 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
A BIG, WARM WELCOME FROM MAMA! Welcome to the heart of Zermatt. Hotel Zermama with 29 new rooms - perfect for individualists, explorers and mountain lovers. Set against a chocolate box Swiss village, approved by Mama Mariette herself. ‚That’s alright, Mama‘ sung the King, and Elvis knew what he was talking about!
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Property amenities
Free High Speed Internet (WiFi)
Hot bath
Personal trainer
Bar / lounge
Hiking
Ski rentals
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Wifi
Sauna
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Skiing
Free shuttle or taxi services
Shuttle bus service
Taxi service
Conference facilities
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
Private check-in / check-out
Laundry service
Ironing service
Room features
Soundproof rooms
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
4.0 of 5 stars
HOTEL STYLE
Boutique
Centrally Located
Languages Spoken
English, French, German, Italian and 1 more

Location

Matterstrasse 23, Zermatt 3920 Switzerland
Name/address in local language
279Reviews1Q+A34Room tips

Reviews
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Traveller rating
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Detailed Reviews
jcvr0104 wrote a review Dec 2021
London, England, United Kingdom23 contributions14 helpful votes
5.0 of 5 bubbles
What a fabulous hotel ! Not only because of location, accommodation and that extra special touch to leave you feeling super spoiled and happy. This creative, contemporary and stylish boutique hotel is staffed by a friendly, helpful and super efficient team headed by owner/manager Sandrine Julen who ensured our every need was catered for. The breakfasts are to die for and served until 1pm so if you want to lie in after a hectic day on the slopes or have a relaxed morning wallowing on your hot tub or sauna then you can meander down to the stylish restaurant and have a late one come brunch come lunch. There is a fantastic apres ski lounge bar area with resident DJ who plays chilled favourites. Cannot be recommended highly enough.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel ZerMama Zermatt, Geschäftsführer at Hotel ZERMAMA
Responded 14 Mar 2022
Dear „jcvr0104“, Thanks a lot for your amazing review and your kind word which all of us appreciated a lot. We are already looking forward to seeing you soon again with us at Hotel Zermama. Kind regards, the Mama family
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GrowingUpGann wrote a review July 2021
Amsterdam, The Netherlands18 contributions4 helpful votes
5.0 of 5 bubbles
What an awesome little hotel! Super clean, charming decor. Cozy rooms and bed.” And great restaurant. We stayed during some lockdown restrictions where you could only dine in at the hotel you were staying so we unexpectedly ended up eating every meal here too. Food was amazing, and our waiter was such a kind man, who was so great with my seven year old daughter. Location is great with a ski rental shop next door and direct access to the mountain so you don’t have to carry your gear all too far. They even dropped us back off at the train station when weather wasn’t great even though it’s also an easy walk if you don’t have too much gear. Highly recommend to anyone!
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel ZerMama Zermatt, Geschäftsführer at Hotel ZERMAMA
Responded 18 Oct 2021
Dear „Growingupgann“, Thanks a lot for your amazing review and your kind words which all of us appreciated a lot. We are already looking forward to seeing you soon again with us at Hotel Zermama. Kind regards, the Mama family
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Marina K wrote a review Oct 2022
Moscow, Russia1 contribution1 helpful vote
5.0 of 5 bubbles
I stayed for a week in Zermatt exploring the area (trekking and biking) and it was really a pleasure to stay at Zermama hotel.
(1) cleaning everyday, changing towels everyday, pleasant smell of cleanliness
(2) everything is new with a very nice design, lovely dedication towards really useful and helpful details (for example, coffee & tea making facilities together with a kit to make your hot drinks)
(3) great team always ready to answer your questions
(4) central location
(5) quite sleep
(6) tasty food in Zermama Bistro (try their boeuf bourguignon! It’s wonderful).

P.S. Many thanks to Amanda, who consulted me about local directions, routs and sights! Really appreciate your support!
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Visit Zermatt off season and save some money plus enjoy less crowds
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel ZerMama Zermatt, Geschäftsführer at Hotel ZERMAMA
Responded 25 Oct 2022
Dear Marina, Thank you very much for your detailed review or our hotel! We are delighted to see that you enjoyed the cleanliness, the design, the service of our staff, the room and our restaurant, we will also forward your words to Amanda, who will be very happy to know that she was helpful with you. We would love to see you back in Zermatt for a next occasion, Best regards, Norberto
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Catherine K wrote a review Feb 2023
2 contributions1 helpful vote
5.0 of 5 bubbles
I cannot stress enough how amazing Hotel Zermama is! The location is perfectly located right next to Flex Rent where you can rent your skis and then right across the street from Sunnega lift. The hotel provides you with lockers where you can store your equipment making the entire rental process seamless. If you plan to ski and then check out, you can store your bags and have access to showers to clean up after a long day! Besides being centrally located and accessible, the hotel rooms are decorated so thoughtfully. The rooms are perfectly sized and have views of the Matterhorn.

The staff is also over the top - they made my stay a 10/10. They helped with dinner reservations and make everything seamless from check-in to check-out. Noberto and Andrea are literally the best!
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Date of stay: February 2023
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel ZerMama Zermatt, Geschäftsführer at Hotel ZERMAMA
Responded 25 Feb 2023
Dear Catherine, It's wonderful to hear that you had such an amazing experience at Hotel Zermama! Thank you for your words about the location and our facilities. Thank you also about your words towards our staff, it's great that we Mama's darlings made such a positive impression on you. Thank you for sharing your positive experience at Hotel Zermama on TripAdvisor. I'm sure that your review will be helpful to future travelers looking for a fantastic ski hotel in the area. We look forward to see you in some time in the future in Zermatt, Best regards, Norberto
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Rnoosh wrote a review July 2022
Qatar41 contributions17 helpful votes
5.0 of 5 bubbles
We had great stay. Staff were very friendly and were very nice to my kids especially Margaritta my daughters enjoyed talking to her every time they see her. We really enjoyed having the fondue kit they helped us to prepare it which was amazing. Zermatt is perfect place for families and kids as if is car free area. İ rented bikes for two days for me and my kids and ai locked it near the hotel entrance so İ was able to enjoy biking with my kids after we finish all the activities.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: İt is car free zone. You can come by taxi from tasch or train. Train station is 5 min walk from...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel ZerMama Zermatt, Geschäftsführer at Hotel ZERMAMA
Responded 3 Aug 2022
Dear Al-Rayyan, Thank you very much for taking your time leaving such a wonderful review. We are very happy to read that you enjoyed the hotel and Zermatt at its best! I will also forward your words to Margarida, who will be very happy to read them. We look forward to welcoming you at Zermama again, Best regards Norberto Medina Resident Manager
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Karina M wrote a review Feb 2023
1 contribution1 helpful vote
5.0 of 5 bubbles
My stay was fantastic! I stayed at the Sweet Matterhorn room with friends to celebrate my birthday. They decorated the room for my birthday with balloons and small decorations, which was a wonderful touch! The room was impeccable with amazing views of Zermatt and the mountains, and had a wonderful large balcony. The hotel service was great. I was able to purchase my ski passes through the hotel and received 10% off ski rentals for staying at the hotel. They had a very secure area to keep all ski equipment as well. The front desk was very helpful with restaurant recommendations, calling taxis, and providing anything we needed to our room at almost all hours! The hotel was small enough to feel quant and homey, but still provided everything we needed. The downstairs restaurant had some nice outdoors apres with drinks, food, and live music. Great location as well very central to town and restaurants and right across the street from the main entrance to ski. Would 100% recommend to anyone visiting Zermatt!
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel ZerMama Zermatt, Geschäftsführer at Hotel ZERMAMA
Responded 25 Feb 2023
Dear guest, Thank you so much for sharing your wonderful experience at our hotel. We are thrilled to hear that you had a fantastic stay, and that our team was able to make your birthday celebration extra special with decorations and balloons in your Sweet Matterhorn room. We are delighted that you enjoyed the impeccable views of Zermatt and the mountains from your room's large balcony, and that our hotel service met your expectations. It's great to know that our ski room was convenient for you. We are also pleased to hear that our front desk team was helpful with recommendations and requests, and that you enjoyed the outdoors après ski at our downstairs restaurant with live music, drinks, and food. We're glad that you found our location to be central and convenient to town and restaurants, as well as to the main entrance to skiing. Thank you for recommending us to others, and we hope to have the pleasure of welcoming you back to our hotel on your next visit to Zermatt. Best regards, Norberto
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Angel G wrote a review Aug 2022
6 contributions
5.0 of 5 bubbles
This is an amazing hotel with the most friendliest staffs! Hi Margerita and Norberto! Their warm welcome made us extend for another night and cancel our next trip. This is a value worth of your money especially having a room with a balcony, facing Mt. Matterhorn. We enjoyed our stay in this hotel, until next time!
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: This is just walking distance from the main train station and they have complimentary hotel taxi...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel ZerMama Zermatt, Geschäftsführer at Hotel ZERMAMA
Responded 19 Aug 2022
Dear Angel, Thank you very very much for your review on Tripadvisor. It was a pleasure to meet you in Zermatt and we were more than happy to be able to extend your stay one more day! If you come back to Zermatt one day, it would be great to see you again. Best regards from Zermatt Norberto Medina Resident Manager
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Edith S wrote a review Oct 2023
Hong Kong, China15 contributions5 helpful votes
5.0 of 5 bubbles
Hotel Zermama is very nice hotel with excellent location. Staff are very friendly and helpful during my stay. Shuttle can be arranged even though the location is not far from train station, but it’s good with shuttle when carrying with large luggages. The room is cozy and stylish. we really love it, just tiny bit not good enough is the room can’t see Matterhorn. Everything are good. highly recommended.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: There is phone at train station to call Hotel for shuttle.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine wrote a review Nov 2022
6 contributions1 helpful vote
5.0 of 5 bubbles
From the moment we stepped into hotel Zermama to the moment we left we were made to feel welcome by the wonderful staff. The room we stayed in was stunning, with a view of the Matterhorn and faux fur coats to keep us warm there's no place quite like Mamas. Location wise this place is perfect, quiet but central. Beds very comfy, room was dark with blackout curtains. Breakfast and coffees were good and reasonably priced. Handy pick up and drop off from the station.
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Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel ZerMama Zermatt, Geschäftsführer at Hotel ZERMAMA
Responded 13 Nov 2022
Dear Guest, Thank you very much for your review on Tripadvisor. Mama and her team always try to make your stay as comfortable as possible, and we are very happy that this was the case for you! Thank you also for your words regarding the location, the room equipment and our Bistro. We would love to welcome you next time in Zermatt and wish you all the best! Best wishes, Norberto
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Miguel wrote a review Feb 2021
Geneva, Switzerland1 contribution1 helpful vote
5.0 of 5 bubbles
We went for a weekend to ski to Zermatt and chose ZERMAMA as our hotel for it and the experience was PERFECT since arrival until leaving. They waited for us until late for check in,sent a taxi to pick us up at the train station, you buy the forfait at reception, breakfast is amazing and lasts until 12 if you want to chill in the morning. Lift to ski right in front of the hotel and ski rental next door. The team working there managed by Jon are simply the best and they make you feel at home and make the difference of the staying. Food also for dinner delicious and even apreski feeling in covid with great drinks and dj on the terrace for people staying.Price is great for the experience you get. This should be ur top pick hotel to go to Zermatt. 10/10.
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel ZerMama Zermatt, Geschäftsführer at Hotel ZERMAMA
Responded 22 Mar 2021
Dear Miguel Thanks a lot for your great review. We are already looking forward to seeing you soon again with us at Hotel Mama Zermatt. Kind regards, the Mama family
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Traveller asked a question Nov 2022
Lancashire, United Kingdom182 contributions15 helpful votes
is this hotel good for skiing? is it right on the slope or do we need to get a train up to the resort?
Joanne_Fong wrote a tip 17 May
Singapore, Singapore3 contributions
5.0 of 5 bubbles
"Walkable from the station!"
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Edith S wrote a tip Oct 2023
Hong Kong, China15 contributions5 helpful votes
5.0 of 5 bubbles
"There is phone at train station to call Hotel for shuttle."
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ohnogal8 wrote a tip July 2023
Singapore, Singapore35 contributions29 helpful votes
5.0 of 5 bubbles
"Sometimes they had some event at the restaurant downstair so it might be abit noisy when you left the window/door open. But rest are good!"
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valerie7179 wrote a tip July 2023
Palm Coast, Florida57 contributions6 helpful votes
5.0 of 5 bubbles
"Take the complicated hotel shuttle ride from train station."
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AndyS0123 wrote a tip June 2023
19 contributions20 helpful votes
5.0 of 5 bubbles
"Wonderful location and proximity to two of the three main cable cars/railway excursions. "
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Not the right property for you?
There are more places to choose from in the Zermatt area.
PRICE RANGE
AU$405 - AU$752 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
admiral hotel zermatt
FORMERLY KNOWN AS
Hotel Admiral
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
29
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL ZERMAMA: 2024 Prices & Reviews (Zermatt, Switzerland) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hotel ZERMAMA
Which popular attractions are close to Hotel ZERMAMA?
Nearby attractions include Summit Ski & Snowboard School (0.3 km), Zermatt Ski School European Snowsport (ES) (0.3 km), and Stoked Snowsports School (0.3 km).
What are some of the property amenities at Hotel ZERMAMA?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Hotel ZERMAMA?
Top room amenities include a minibar, a flat screen TV, and a view of a nearby landmark.
What food & drink options are available at Hotel ZERMAMA?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
What are some restaurants close to Hotel ZERMAMA?
Conveniently located restaurants include Madre Nostra by CERVO, Restaurant Julen, and Alpine Gourmet Prato Borni.
Are there opportunities to exercise at Hotel ZERMAMA?
Yes, guests have access to a sauna during their stay.
Is Hotel ZERMAMA located near the city centre?
Yes, it is 0.3 km away from the centre of Zermatt.
Are pets allowed at Hotel ZERMAMA?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel ZERMAMA?
The staff speaks multiple languages, including English, French, German, Italian, and Portuguese.
Are there any historical sites close to Hotel ZERMAMA?
Many travellers enjoy visiting Mountain guides’ memorial (0.4 km), Kapelle Blatten "Maria Rosenkranzkönigin" (2.0 km), and Beresina-Haus (0.8 km).
Does Hotel ZERMAMA have any great views?
Yes, guests often enjoy the mountain view available here.
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