Hotel Alpenhof
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Hotel Alpenhof

Dining table from upstairs in Matterhornview suite
Traveller (752)
Panorama of the Alpine Chic Room at the Hotel Alpenhof
360
Panoramas (92)
Deluxe Doppel Zimmer
Room & Suite (626)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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Fully refundable before Tue, 4 June
Breakfast included
AU$819
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#31 of 102 hotels in Zermatt
4.7 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The family run Hotel Alpenhof lies in the center of Zermatt in a sunny, quiet location. The cable car Sunnegga, which access the ski slopes and hiking area, is directly across from the hotel and the train station and Gornergrat railway are just 5 minutes' walk away. The 5 floor Hotel Alpenhof offers 62 comfortable rooms, most of which have their own balcony. The rooms are equipped with bath/WC, minibar, telephone, radio, Wi-Fi, cable TV, safe and a cozy seating area. Look forward to the naturally lit, Alpenhof SPA area on the first floor. The new, stylishly renovated hotel lobby offers plenty of space to relax and enjoy regional snacks and wine specialties. We pamper our hotel guests every day with a new and freshly prepared 5-course selection menu. A special highlight is the exquisite cheese buffet. Our refined Cigar Lounge, one of a kind in Zermatt, offers fine digestives, smoky whiskys and a solid selection of cigars. Sitting in front of a roaring fire listening to our pianist is the perfect way to end a day's hiking or skiing. Every Wednesday during the high season the family run business offers you a free visit to their herd of black nose sheep.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness / spa changing rooms
Free breakfast
Hiking
Skiing
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Free shuttle or taxi services
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Newspaper
Doorperson
Umbrella
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Minibar
Radio
Complimentary toiletries
Hair dryer
Room types
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
4.0 of 5 stars
HOTEL STYLE
River View
Trendy
Languages Spoken
English, French, Spanish, German and 1 more

Location

Matterstrasse 43, Zermatt 3920 Switzerland
Name/address in local language
1,008Review6Q+A100Room tips

Reviews
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Detailed Reviews
Duckjibe68 wrote a review July 2021
Leibstadt, Switzerland52 contributions73 helpful votes
5.0 of 5 bubbles
We stayed at this hotel for a couple of nights in early June, for my girlfriend's birthday.
The location in the village is not great, on the edge of the village center, however we had the room with a direct view of the Matterhorn. Great!
The room was excellently furnished and with all the desired amenities, as well as a great wifi connection.
The mattress was very comfortable and the temperature in the room, almost perfect.
Speaking of the spa, this is essentially divided into three parts: a heated indoor pool with whirlpool corner, an indoor sauna area and an outdoor area with whirlpool, Finnish sauna and relaxation area.
The pool had a pleasant temperature, not too high, of sufficient length also for swimming, in times of low crowding.
It looks new, well maintained, really relaxing.
The indoor sauna area, on the other hand, has a biosauna and some wet cabins, as well as a couple of relaxation areas.
Like any traditional sauna area, it is forbidden to use the bathing suit.
Here the judgment is not satisfactory, since the biosauna is not hot enough and the wet cabins did not appear to be properly cleaned (between the tiles of the wet cabins there were dark marks usually attributable to the presence of mold).
In addition, the area is generally quite cold, both in temperature and appearance.
As for the outdoor area, however, the judgment is totally positive. The whirlpool has excellent temperature and water jets.
The Finnish sauna is large, excellently warm and with soft lighting, extremely pleasant. Even this to be done without costume, with outside a shower only cold and a tub to soak. All very nice even if people in the whirlpool look sometimes surprised at naked people outside the sauna.
The relaxation area, with water mattresses, really relaxing.
As for the restaurant, both at breakfast and dinner we found great attention and quality, as well as the surprise of reserved tables with greeting cards and cake for my girlfriend's birthday.
The price paid was correct for the quality of service and the location of the hotel, so my opinion is totally positive, with only the note about the inside of the wellness area, which can be easily solved (in the past I worked in a spa).
Suggested hotel for a nice stay in Zermatt.
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Date of stay: June 2021
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Marc Julen, Inhaber at Hotel Alpenhof
Responded 22 July 2021
We thank you from the bottom of our hearts for this great feedback. We sincerely appreciate all your comments and look forward to welcome you to Zermatt with us again :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay515433 wrote a review Oct 2020
25 contributions7 helpful votes
5.0 of 5 bubbles
What a fantastic hotel. The rooms were fantastic for our family of 4, exactly as pictured and to a very high standard. The spa area is exceptional, and it’s great that there is a separate area where kids are allowed (the pool) so that you can relax in some of the non-kid areas (hot tub, sauna etc).
The bar area is really special, and a great place to relax before of after going out into Zermatt.
In addition the staff were very friendly, especially the barman Avdi who was great company, interesting and had lots of things to talk about regarding skiing etc.
We will be returning, 100%.
Oh and top tip, book direct. The ebikes are free of charge, later checkout (12.30) and currently the tourist board is giving you 100CHF if you book direct and visit.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Familie Julen, Inhaber at Hotel Alpenhof
Responded 21 Oct 2020
Thank you very much for the great feedback. We are very happy to read that you had a great stay. We are already looking forward to seeing you again!
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ClareE wrote a review Mar 2023
Louisburgh, Ireland233 contributions100 helpful votes
+1
5.0 of 5 bubbles
We had the most amazing 4 night stay at the Alpenhof in Zermatt. From the moment we rang to organise collection from the train station the service was just 5 star!

Our ski gear was magically put away into the most amazing heated ski locker, long gone are the days of putting cold boots on your feet in the morning!

We booked half board and ate 3 nights in the Alpenhof and had a fondue in Hotel Julen. The wine list was great, the food was delicious and the service in the restaurants was very good also! We had the pleasure of meeting Paul-Marc and Cindy who were both very attentive to their guests.

The room was very comfortable, we loved the decor and the beautiful photograph of the Matterhorn over our bed. The Spa was absolutely wonderful also.

I would highly recommend half board at the Alpenhof and next time I'm lucky enough to get back to Switzerland to go skiing there is nowhere else I would consider staying!
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip: Try the Nez Noir wine (white, rose and red are all excellent).
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Marc Julen, Inhaber at Hotel Alpenhof
Responded 31 Mar 2023
We thank you for this beautiful feedback. We are already looking forward to your next stay with us :)
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Maria T wrote a review July 2020
8 contributions1 helpful vote
5.0 of 5 bubbles
I highly recommend Hotel Alpenhof, we had a great stay!
the staff are v friendly, the room better than I thought and hotel super cute.
I stayed there with my dog during weekend and I was very happy to discover I got a free upgrade to a room with an amazing Matterhorn view!!
The breakfast is perfect and there was no charge for my dog.i will definitely go back.
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Date of stay: July 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Familie Julen, Inhaber at Hotel Alpenhof
Responded 19 Aug 2020
Good morning, thank you very much for your nice comments. We are looking forward to welcome you and your cute dog again in the future.
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lyww wrote a review Jan 2020
Buffalo, New York132 contributions44 helpful votes
+1
5.0 of 5 bubbles
If you are in Zermatt to ski, Hotel Alpenhof is directly across from the Sunegga lift and will make your walk very easy! They even have ski lockers for your stay with boot heaters- gear up walk up 8 stairs, 500 ft. Across the street and you are at the lift window.

Do yourself a favor and book a balcony view! Beautiful facilities, great sauna, spa and outdoor jacuzzi. Breakfast was very good.

Easy walking into other parts of town. Hotel shuttle picks you up at the train station and drops you off.

I highly recommend this hotel!! Message me for more info! I love to talk travel!
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Date of stay: February 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Familie-Julen, Inhaber at Hotel Alpenhof
Responded 17 Jan 2020
Thank you Lyww, we appreciate your nice words and would love to welcome you back some day!
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Reda B wrote a review Feb 2021
London, United Kingdom23 contributions59 helpful votes
5.0 of 5 bubbles
We went skiing in Zermatt in January 2021 (during Covid) and this place was the perfect getaway: Nice comfortable Rooms, Great 5 courses dinner every night (even the possibility to go for a Fondue in their sister hotel in Zermatt), afternoon Teas, great breakfast buffet, etc.

In terms of entertainment this hotel has a great indoor pool (heated), and a wonderful outdoor jacuzzi for guests. The perfect way to relax after a ski day.
It is also located 50m from the Sunegga Teleski, Rentals, etc, and have a Ski lockers downstairs.
Perfect to discover the Zermatt skiing experience!
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Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Familie Julen, Inhaber at Hotel Alpenhof
Responded 22 Mar 2021
We are looking forward to welcome you another time and want to thank you a lot for your great feedback. Best regards
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Catherine s wrote a review May 2023
39 contributions9 helpful votes
5.0 of 5 bubbles
This is a fantastic hotel; we have been touring Switzerland staying in 4 star hotels and the Alpenhof is by far the best hotel we have stayed in. The food, in particular, is superb (we stayed half board). The rooms are great - ours was an Alpine Chic room and the staff are all lovely, particularly the restaurant staff.
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip: Half board is an option we recommend.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Marc Julen, Inhaber at Hotel Alpenhof
Responded 5 June 2023
Thank you very much for the great feedback. We are looking forward to your next visit :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ES C wrote a review Dec 2022
2 contributions3 helpful votes
5.0 of 5 bubbles
This os one of the best hotel experiences I have had in years of travel! Well appointed, spacious rooms, beautiful bar and restaurant areas, but by far the most impressive was the staff. Front desk agent (Chris) was super helpful- gave us amazing recommendations for activities and dining, and was just all around friendly! Ali at the bar was delightful as well, expertly mixing delicious cocktails and telling us the history of the place. Every little detail is thought of in this hotel, and the staff - weather cleaning staff, wait staff, bell staff, were all happy, helpful : you can tell they love their jobs! 100% will be back.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Marc Julen, Inhaber at Hotel Alpenhof
Responded 23 Feb 2023
Thank you for your feedback, we look forward to your next visit :)
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Matt V wrote a review Mar 2023
1 contribution
5.0 of 5 bubbles
Hotel exceeded all expectations. Did the all inclusive & the food / wine at both Alpenhof and sister property Julen was excellent. Service & hospitality was top notch, especially entire bar staff led by Ali who was terrific. Spa was very nice, did multiple massages and relaxed in pools. Location is a stones throw from funicular lift and the elevator entrance to hotel ski room by the main entrance was a very nice touch.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Marc Julen, Inhaber at Hotel Alpenhof
Responded 24 Mar 2023
Thank you for your great feedback and comment. We are looking forward to your next visit in Zermatt.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Annette G wrote a review 26 May
coronado, United States11 contributions6 helpful votes
5.0 of 5 bubbles
Loved our stay at the Alpenhof Hotel in Zermatt. Its location is incredibly central. It’s right across from the train station and a 5 minute walk to delightful restaurants and great shopping. A well equipped Coop grocery store is very close by. The room and hotel facilities are incredible. Clean and modern with a delicious included breakfast that served everything from fresh fruits to meats, cheeses, hot pancakes, eggs, cereal etc. Additionally, the staff went out of their way to make our stay comfortable. We especially liked the complimentary chocolate delivery to our room in the evening. A great way to end the day. Would highly recommend Alpenhof while visiting stunning Zermatt.
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Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Prepare for snow even in late Spring!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from lyww
Buffalo, New York132 contributions44 helpful votes
Agree. The outdoor sauna is very nice and very hot. However, the hot tub was more like bath water when I was there. In fairness, it was extremely cold outside and maybe it didn’t feel as hot due to the temperature?
Answer from Garry K
South Molton, United Kingdom19 contributions8 helpful votes
We have never been to Zermatt in September but I would think that around 15 C is about right for mid September. Just rember the higher you go the colder it gets! Anyway if you stay in the Alpenhof or any of the families other hotels you can be sure of a warm welcome. They are first class!!
Answer from Prato-Borni
Dubai19 contributions27 helpful votes
As far as i remember they have. And if a room should not be equipped I would sent a email to the hotel prior arriving and asking for preparing one on your room.
Bhagchand A asked a question May 2017
Visakhapatnam, India
Do you have tea/coffee kettle in the rooms?
Answer from Prato-Borni
Dubai19 contributions27 helpful votes
Hello Yes they have. And they serve also nice teas to the room. You will enjoy it
Annette G wrote a tip 26 May
coronado, United States11 contributions6 helpful votes
5.0 of 5 bubbles
"Prepare for snow even in late Spring!"
Read full review
Chris M wrote a tip 2 May
Auckland Central, New Zealand10 contributions
5.0 of 5 bubbles
"As about the transfer services to and from the Rail Station etc"
Read full review
Travel Lady wrote a tip Feb 2024
Lausanne, Switzerland35 contributions19 helpful votes
1.0 of 5 bubbles
"You will find other places more welcoming and with excellent service elsewhere!"
Read full review
Cheryl O wrote a tip Jan 2024
Warana, Australia678 contributions105 helpful votes
5.0 of 5 bubbles
"Room with a Matterhorn view"
Read full review
johnrees27 wrote a tip Nov 2023
Canberra, Australia50 contributions11 helpful votes
4.0 of 5 bubbles
"Take advantage of the shuttle service from the train station. Very efficient."
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Not the right property for you?
There are more places to choose from in the Zermatt area.
PRICE RANGE
AU$572 - AU$775 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alpenhof hotel zermatt
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
62
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL ALPENHOF: 2024 Prices & Reviews (Zermatt, Switzerland) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hotel Alpenhof
Which popular attractions are close to Hotel Alpenhof?
Nearby attractions include Summit Ski & Snowboard School (0.3 km), Zermatt Ski School European Snowsport (ES) (0.4 km), and Stoked Snowsports School (0.4 km).
What are some of the property amenities at Hotel Alpenhof?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel Alpenhof?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Alpenhof?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Alpenhof?
Conveniently located restaurants include Madre Nostra by CERVO, Ferdinand by CERVO, and L'Atelier Grandsire.
Are there opportunities to exercise at Hotel Alpenhof?
Yes, guests have access to an indoor pool, a sauna, and locker rooms available in the fitness centre during their stay.
Is Hotel Alpenhof located near the city centre?
Yes, it is 0.3 km away from the centre of Zermatt.
Are pets allowed at Hotel Alpenhof?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Alpenhof?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to Hotel Alpenhof?
Many travellers enjoy visiting Mountain guides’ memorial (0.6 km), Kapelle Blatten "Maria Rosenkranzkönigin" (2.1 km), and Beresina-Haus (0.9 km).
Does Hotel Alpenhof have any great views?
Yes, guests often enjoy the mountain view available here.
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