We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

BEST WESTERN PLUS Alpen Resort Hotel

Show Prices
#30 of 110 Hotels in Zermatt
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
BEST WESTERN PLUS Alpen Resort Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

513 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 290: English reviews
2 reviews
Reviewed 3 weeks ago via mobile

First of all i have to respectly appreciate of their kindly staff's manner. Clean rooms with a wonderfull view to matterhorn from it's lovely balcony. It's just about 5 minutes from the mail cable car station by walking. It has e beautiful garden. The breakfast is so delicious and nutricious to climb up. I hope to be in there one... More 

Helpful?
Thank hessam-etminan
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

We went to Zermatt to celebrate our daughter's first birthday. Had an absolutely brilliant holiday. Pros Excellent service- the staff especially the front desk ( Lucia) and the restaurant staff was very courteous and helpful. They all speak English! Great location- right next to the train station and market Heated jacuzzi and swimming pool - perfect for relaxation Great view... More 

Helpful?
Thank 598megham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 October 2016 via mobile

We arrived at the hotel late at night after an exhausting day of travel to be told our original budget room booking had been UPGRADED to a beautiful room on the top floor with breakfast included! We absolutely loved our stay in Zermatt at this resort and would definitely come back. We used the tennis court, steam bath, sauna, gym... More 

Helpful?
1 Thank Cassandra S
Perth, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 September 2016

We stayed for just one night but were very happy with the hotel and the service provided. Our room had a balcony which was a bonus. Breakfast was comprehensive and the staff were friendly. We would recommend the Best Western Alpen as a great place to stay. Not far from the railway but far enough away from the hustle of... More 

Helpful?
Thank lormic1947
celje
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 September 2016

I and my wife stayed for one night on my recent Switzerland tour. We came one day earlier as have booked and because the hotel was overbooked they offer us an appartment in house in Zermatt. The appartment was great with Materhorn view, can only recomended. The only bad thing is a little bit weak wi fi. Thanks again friendly... More 

Helpful?
Thank turistCelje
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 September 2016 via mobile

We stayed in building C on the fourth floor. It was a corner unit so we got views from 3 sides, with the balcony facing the Matterhorn. It was a gorgeous room. I think they recently upgraded the washroom as well. For the rate that we paid, we were surprised we got such a great room. The staff at the... More 

Helpful?
Thank Paul T
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Paul, Thank you very much for staying with us and thank you also for this great review. We are very happy to hear that you enjoyed your stay. Sorry for the misunderstanding in our restaurant - our waitresses are obliged to take every order, also in peak hours. Best regards from sunny Zermatt and we hope to welcome you... More 

Durham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed 15 September 2016

I stayed for one night at this hotel on my recent Switzerland tour. I have booked all 4 stars hotels during my trip, so I was really disappointed when I saw our room. We arrived late at night and maybe we got one of the last rooms. Regardless, this was not of a 4 star standard, a tired 3 stars... More 

Helpful?
Thank 962Zeitza
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest, Thank you very much for staying with us. We are very sorry, that we could not meet some expectations. We apologize for the problem with the toilet. Normally they are working very good and the clienliness of the toilet is very important for us. The opening hours of the Spa area are published on our webpage and all... More 

2 reviews
Reviewed 13 September 2016

Overall superb experience. The apartment was very spacious, clean and well equipped. Bedroom, kitchen, dining & living area were on the upper floor while bathroom was at the lower floor. Great amenities available; staff were friendly and location was conveniently located to visit Matterhorn or other attractions and hike. Wide spread of selection for breakfast with sparkling wine included.

Helpful?
Thank michelle l
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear michelle, Thank you very much for staying with us. It is a great pleasure for us that you enjoyed your stay in one of our Zermatt Budget Rooms. Thank you also for the compliment regarding our staff. It would be great to welcome you again in our Hote. Best regards from sunny Zermatt, Your Alpen Resort Hotel Team More 

Maidenhead, United Kingdom
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 9 September 2016

We had a fourth floor balcony family room in building c - excellent views of matterhorn. The kids had their own raised section in the rafters! Its classy but not posh, which suited us extremely well. Spa Area was excellent - indoor pool with various push-button jacuzzi and waterfall features around the edge. Separate jacuzzi, steam room, sauna and gym... More 

Helpful?
Thank Martin A
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Martin, Thank you very much for your feedback. Great to hear that you enjoyed your fourth floor family room with balcony and matterhorn view. Our Spa area offers indeed a lot of options. FYI: The renovations in the underground games room (table tennis and table soccer) are now completed. It would be a pleasure for us to welcome you... More 

Schaffhausen, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 September 2016

We where very surprised when we entered the Hotel. I booked in my mobile without seeing the pictures very clear. Big surprise on the Rooms and the upgrade we became with a stunning view to the Matterhorn. The Hotel stuff is very friendly thru the entire crew! The Hotel is located very close to the Train station in a quite... More 

Helpful?
Thank peteraloisgiger
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Peter, Thank you very much for staying with us. We are happy to hear that we exceeded your expecations. It would be a pleasure to welcome you again in our Hotel. Best regards from sunny Zermatt, Your Alpen Resort Hotel Team More 

256 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (228)
Viewed
Hotel & Grounds (38)
Viewed
Dining (9)
Viewed
View from Room (47)
Viewed
Bathroom (11)
Viewed
Room/Suite (38)
Viewed
Family/Play Areas (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (82)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (28)
Viewed
Hotel & Grounds (16)
Viewed
Bathroom (2)
Viewed
Dining (2)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Zermatt hotels
0.5 km away
BEST WESTERN Hotel Butterfly
0.3 km away
Schlosshotel
Schlosshotel
#12 of 110 in Zermatt
786 reviews
0.2 km away
Hotel Mirabeau
Hotel Mirabeau
#14 of 110 in Zermatt
499 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Fleurs de Zermatt
Fleurs de Zermatt
#11 of 110 in Zermatt
161 reviews
1.1 km away
Jaegerhof Hotel & Apartements
1.8 km away
Hotel Matthiol
Hotel Matthiol
#42 of 110 in Zermatt
60 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more   less 

Additional Information about BEST WESTERN PLUS Alpen Resort Hotel

Address: Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $221 - $622 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Alpen Resort Hotel 4*
Number of rooms: 55
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Priceline, Booking.com, Travelocity, Cancelon, Agoda, Odigeo and World Independent Hotel Promotion so you can book your BEST WESTERN PLUS Alpen Resort Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western
Hotel Style:
#18 Ski-In / Ski-Out Hotel in Zermatt
#21 Luxury Hotel in Zermatt
#22 Spa Hotel in Zermatt
#33 Family Hotel in Zermatt
#62 Romantic Hotel in Zermatt
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Alpen Resort Hotel staff and other travellers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from BEST WESTERN PLUS Alpen Resort Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a balcony with matterhorn views.”
 of 5 bubbles 391martina, 9 Sep 2016 | Read review
“Ask for a room in the 800 level”
 of 5 bubbles 828nicko, 3 Sep 2016 | Read review
“Ask for the top most room, has a great view and more privacy.”
 of 5 bubbles 714gayathris, 3 Sep 2016 | Read review
“room with mountain view”
 of 5 bubbles 514frederikc, 29 Aug 2016 | Read review
“Upper rooms facing south have better views of the Matterhorn.”
 of 5 bubbles TeaAtFourOclock, 26 Aug 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay