Hotel Butterfly
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Hotel Butterfly

Traveller (455)
Twin Room south facing with sofa bed and balcony @ BEST WESTERN Hotel Butterfly
Room & Suite (201)
Chef "ITALIAN" @ Hotel Butterfly
Dining (37)
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About

4.5
#52 of 102 hotels in Zermatt
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Best Western Hotel Butterfly has a quiet location in the center of car-free Zermatt, a 2-minute walk from the Gornergratbahn train station and the ski bus stop.All rooms at the Butterfly hotel have satellite TV including CNN, coffee and tea-making facilities and are provide with free Wi-Fi.In the evening, you can enjoy a delicious 5-course dinner in the restaurant.The spa area features a Finnish sauna, an infrared cabin, a steam bath and a tanning bed. During the summer, the spa area is available upon request. Massages are also available upon request.
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Property amenities
Free High Speed Internet (WiFi)
Sauna
Free breakfast
Bicycle rental
Hiking
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Complimentary tea
Kids' meals
Special diet menus
Vending machine
Ski rentals
Skiing
Billiards
Free shuttle or taxi services
Spa
Foot massage
Full body massage
Head massage
Massage
Neck massage
Steam room
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Outdoor fireplace
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Electric kettle
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Mountain view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, French, German, Italian

Location

Bodmenstrasse 21, Zermatt 3920 Switzerland
Name/address in local language
963Reviews27Q+A100Room tips

Reviews
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Detailed Reviews
Dan wrote a review Jan 2023
Newcastle upon Tyne, United Kingdom7 contributions3 helpful votes
+1
5.0 of 5 bubbles
I visited Hotel Butterfly between the 14th-21st of January 2023. It was my first time travelling alone so I was anxious about visiting zermatt alone.

From minute one from setting foot through the front door I felt welcomed by the staff. The staff were attentive, friendly. Knowledgable and most importantly warm. Anything I requested was provided immediately. I had great conversations with Ana in particular and the barmaid who I did not get their name.

In terms of the facilities. The room I was allocated was lovely, spacious with a nice view from the balcony. The beds were very comfy with some of the best pillows I’ve had in a hotel. The bathroom featured a shower with incredible water pressure. The room felt modern and catered for my needs, as for the other facilities. The hotel has a large ski storage room that guests can use.

Food: the food in the hotel was fantastic, I booked through a package deal on a half board basis and breakfasts were of a great standard. It was your standard European style continental breakfast but the quality was great. At dinner time I was provided with a set menu that included a buffet style starter or a various starter that changed each day. And then main dishes consisted of a choice of meats. I ate some of my best meals in recent memory during my stay, taste, presentation and portion sizes were all excellent.

Location: Hotel Butterfly is located roughly 2 minutes walk from Zermatt train station, The gornergrat station is across the road from the train station so similar walking time. Walking time to Sunnegga station was roughly 10 minutes. And the Ski bus location is next to the gornergrat station which takes you to the Matterhorn glacier paradise. I can’t fault the location. It made getting around zermatt very quick and effortless.

Overall I loved my stay in Hotel Butterfly and should I return to Zermatt in the future, Hotel Butterfly would be the first place I would look into staying
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
115ddd wrote a review July 2021
Pittsburgh, Pennsylvania2 contributions1 helpful vote
5.0 of 5 bubbles
The hotel is literally less than a two-minute walk from the train station, even though we took their cab pickup service that they provide. The stafff is very accommodating and friendly. Breakfast is included in the room rate, which is an added bonus since there were many choices, as well as gluten-free items. They also have an afternoon tea time, which was a great mid-afternoon snack. Would defnitely stay here again.
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Review collected in partnership with Best Western
Date of stay: July 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
youmeandher wrote a review Jan 2020
Auckland, New Zealand24 contributions1 helpful vote
+1
5.0 of 5 bubbles
We (my two adult daughters and I) recently had the pleasure of staying at the Best Western Butterfly Hotel in Zermatt.
The location is great. Right in the action of the village, but one street back from the main street. Close to walk to everything but you don’t get the noise from the main street. It is down the end of the village where the trains arrive. They offer a free transfer/luggage transport to and from the train – although it is a very short walk also.
We were lucky enough to stay in the one bedroom suite (Room 505). If you get the opportunity to book this room do so! It is well worth the money. To top it all off there was a very large balcony looking up toward the Matterhorn. All the hotel staff were very friendly and welcoming. While the hotel looks older it is well kept and provides all the facilities you need for a wonderful stay.
There is a complimentary buffet breakfast each morning. We really appreciated the free afternoon tea each day. They offered hot drinks and a few sweet treats – cake, donuts etc. There was biscotti, but nothing savoury as such on the days we were there. I thought it was a wonderful treat and used it as an opportunity to get to know the other guests staying at the hotel. The hotel also We work in the travel industry and we thoroughly recommend the Hotel Butterfly for any stay in Zermatt – year round! We were there at the end of summer and while it snowed on our last day there we are very jealous of everyone that is enjoying the winter ski season now! Try to stay in Room 505 if you can!
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Date of stay: October 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amani10 wrote a review Aug 2022
Peterborough411 contributions253 helpful votes
3.0 of 5 bubbles
The Hotel Butterfly is just a few minutes’ walk from the railway station (turn right after the McDonalds, pass the Icebreaker and Bose stores and the hotel is in front of you). It is also ideally placed for the Gornergrat rack railway station which is opposite the mainline railway station and gives access to the Gornergrat and Riffelsee areas. The funicular to Sunnegga, with onward cable cars to Blauherd and Rothorn, is about a 10 minute walk while the cable cars to Furi, the Matterhorn Glacier Paradise and the summer ski area are at the other end of Zermatt and are approximately a 20 minute walk.

Our room at the Hotel Butterfly was quite spacious with a good sized balcony, plenty of storage, a good-sized safe, a kettle for making tea and coffee and a full length mirror. There was no fridge. The bathroom had a good shower and there was also a hairdryer and magnifying mirror. The room was cleaned on the days we requested although the balcony didn’t appear to get swept and there was some rubbish left on the balcony by a previous occupant of the room.

Breakfast was good with a range of breads, croissants, hams, cheeses and yoghurts together with hot foods such a scrambled eggs, beans and sausages and bacon on alternate days. Evening meals were varied with 4 courses; two starters, a choice of 3 mains and a dessert. The mains tended to consist of 2 meat dishes and a fish dish. The restaurant can accommodate personal preferences such as those with vegetarian diets. The food was to a good standard and, while the food combinations seemed a little strange at times, the combinations worked. Alcohol was reasonable for Switzerland, with a small glass of wine costing £5 – £6 and a large beer being £6. Soft drinks were about £4.

Staff were very friendly and efficient especially Ana, Raphael and Antonio in the restaurant and Yurena on Reception.

The one major negative was an encounter I had with a woman who identified herself as the Manager but who l later learned was the Manager’s wife, who objected quite rudely when I attempted to take a croissant to my wife who was in bed as she felt unwell. It later transpired that we both had Covid. The Manager’s wife did eventually help me to take some drinks and the croissant to the room and was personable enough on subsequent meetings with her but the experience did leave a bad impression and I thought her behaviour did let down the excellent work of the other staff at the hotel.

Aside from this negative, the Butterfly is a reasonably priced option in Zermatt.
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Date of stay: August 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JWF wrote a review Feb 2020
Devon, United Kingdom26 contributions8 helpful votes
1.0 of 5 bubbles
This is our 4th visits to Zermatt and first time stay at Butterfly hotel due to many positive reviews here, but we were disappointed. Yes the hotel is located near the train station which most reviewed stated, however, there are many many other hotels in the same area so this is no special. We found the number of ladies at reception were very unfriendly, no help for arrange dinner or service getting to and from ski lift that most other Zermatt hotel included as standard guest service. They just told you to get a taxi while their 2 hotel shuttles waiting outside.
We also found the hotel dated and mistaken been classic chalet style. Most rooms are next to the stair or lift which noise throughout the night and morning.
It is cheap for a reason so for extra few hundred chf we would no doubt learn our lesson and stay elsewhere.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike wrote a review Jan 2020
Miami, Florida5 contributions
5.0 of 5 bubbles
this is an amazing Hotel, not just been so close to the railway station for arrival and departure, but mostly been so close to the train to the mountains, this is a perfect location. the hotel is very clean with amazing friendly staff, very personalized service where everyone remembers your routine and likes from the first moment. you feel like home away from home. the included breakfast buffet is plentiful and even your choice of egg will be prepared to order, any other possible request will be taken care of if possible. the management is available any time to make your stay is most pleasant and will help with any needs to make your stay most memorable. Overall 5* for this Hotel, all you need for the best ski vacation in this price range. Excellent job Hotel Butterfly Team and Management.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jc-city-by-the-bay wrote a review July 2022
United States21 contributions26 helpful votes
4.0 of 5 bubbles
The hotel is just few minutes walk from the train station without the bustling traffic from the main street. Typical chalet style room and breakfast selections for Swiss mountain towns hotels.

We arrived at the hotel around 2pm and our room was not ready at that moment. The first receptionist just said that we can put our luggages in the storage room and come back around 3pm. We went to Coop and came back to the hotel around 2:45pm. It was Krista this time that we talked to and she informed us that our room is still not ready yet. She called the housekeeping (I guess) then took us to the dinning room (which was closed at that time) and told us that we can help ourselves with coffee and tea while we were waiting for the room. Moments later she came back with our room key tag while we were still drinking our tea and espresso.

Obviously, there was a difference between Krista and the first receptionist in term of customer service!
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Date of stay: June 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LuViPortland wrote a review Jan 2020
Portland, OR411 contributions202 helpful votes
4.0 of 5 bubbles
We hope to be able to return to this three-star property masquerading as a four-star. As another reviewer noted, Ana in the dining room is the employee who must have years of hospitality experience, perhaps at a high level hotel. She was even cheerful and helpful in the morning, when the breakfast people were generally cranky and close to unpleasant. In spite of the glum moods in the morning, breakfast runs as expected, and they offer the typical variety of everything you might like to have in the morning. Just one thing to note: One guest was clearly a wee bit different, mentally, than the rest of the guests. He was no threat to anybody, but he did like to be greeted, and one of the servers was unable to treat him kindly.
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Date of stay: January 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: 401 is perfect.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin C wrote a review Mar 2023
1 contribution1 helpful vote
5.0 of 5 bubbles
We stayed in the hotel in the week commencing 11 March 2023 and it was most enjoyable. It was clean, comfortable and informal.

The food was exceptional every day and with good choice. Also we enjoyed the late afternoon tea and cakes.

We had a superior room which was spacious enough for us and with a reasonable size balcony with a good view. It was nicely furnished and the bathroom was of a generous size including powerful shower attachments and a spacious base.

All of the staff were friendly and attentive. Our regular waitress at Dinner was Anna Cristina and she was most helpful.

The location was ideal being very close to the village centre, both railway stations and a bus stop meaning easy access to the lift stations.

Thanks Rosalia.
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carolyn_and_John_B wrote a review June 2022
North Carolina477 contributions284 helpful votes
5.0 of 5 bubbles
It is a given that Zermatt has expensive hotels, but the Butterfly is a real find. It is less than a five-minute walk from the train station and the Gornergrat railway. There is a nearby Coop food store for inexpensive eats (we got half a good roast chicken and a fresh pasta salad with delicious tomatoes) and wine. The hotel has been nicely modernized. There are two USB ports on each side of the bed AND two more by the desk. The bathroom is ultramodern. We had small, but nice balcony with a mountain view. There is plenty of storage and two pillows each. Even the toilet paper is nice! We enjoyed a really good breakfast with homemade cake, good sausages, fluffy croissants, jams, meats, boiled eggs, scrambled eggs, and baked beans. Alas, there was no bacon. If in need, there is one washing machine and drier (for a price!) that require a little effort to use and appropriate timing if there are other potential users.
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Date of stay: June 2022
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Jedda1
Plano, Texas549 contributions216 helpful votes
I’d have to say the rooms are typically European and on smaller side of size. I’d call hotel directly and see if they have adjoining rooms.
Answer from Owen
Georgetown, Texas
I am not sure but it is a 5-minute walk
Answer from DdraigGoch1948
Watford, United Kingdom203 contributions42 helpful votes
No; smart casual is fine.
Answer from grahamjparr
Reading, United Kingdom28 contributions8 helpful votes
There's no train up - only the Klein Matterhorn cable car or go up to Schwarzee on the same cable car and walk below the Matterhorn.You can take the Gornergrat train up and see the mountain at a distance.I recommend Schwarzee as you have a panorama of mountains.
Janice M asked a question July 2019
Framingham, Massachusetts29 contributions7 helpful votes
Hi. How do you get from the hotel to the Matterhorn excursion? Thanks.
Answer from Lamaree
Wimauma, Florida118 contributions65 helpful votes
Easy walk along the Main Street to the station, very near main train station. Enjoy!
Finewinery2019 wrote a tip 1 May
14 contributions20 helpful votes
5.0 of 5 bubbles
"Like most hotels now toiletries are now provided in large dispensers, so take additional individual ones if that is your preference."
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kp70 wrote a tip Feb 2024
Trinidad7 contributions4 helpful votes
3.0 of 5 bubbles
"Avoid the heavy set receptionist"
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Jeff K wrote a tip Oct 2023
Pittsburgh, Pennsylvania2,133 contributions3,435 helpful votes
3.0 of 5 bubbles
"Avoid Room 510 due to beams in bathroom."
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Donna H wrote a tip June 2023
Silver Spring, Maryland5 contributions
4.0 of 5 bubbles
"Great value, great location, nice hotel"
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akoosik wrote a tip Mar 2023
Anchorage, Alaska74 contributions49 helpful votes
5.0 of 5 bubbles
"Book early"
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Not the right property for you?
There are more places to choose from in the Zermatt area.
PRICE RANGE
AU$355 - AU$453 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western butterfly, best western zermatt, zermatt best western
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
61
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL BUTTERFLY: 2024 Prices & Reviews (Zermatt, Switzerland) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hotel Butterfly
Which popular attractions are close to Hotel Butterfly?
Nearby attractions include Alpine Ski School (0.4 km), Summit Ski & Snowboard School (0.2 km), and Zermatt Ski School European Snowsport (ES) (0.2 km).
What are some of the property amenities at Hotel Butterfly?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Butterfly?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Butterfly?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Butterfly?
Conveniently located restaurants include Alpine Gourmet Prato Borni, saycheese!, and L'Atelier Grandsire.
Are there opportunities to exercise at Hotel Butterfly?
Yes, guests have access to a sauna during their stay.
Is Hotel Butterfly located near the city centre?
Yes, it is 0.2 km away from the centre of Zermatt.
Are any cleaning services offered at Hotel Butterfly?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Butterfly?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Butterfly?
The staff speaks multiple languages, including English, French, German, and Italian.
Are there any historical sites close to Hotel Butterfly?
Many travellers enjoy visiting Mountain guides’ memorial (0.4 km), Kapelle Blatten "Maria Rosenkranzkönigin" (1.9 km), and Beresina-Haus (0.5 km).
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