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See all 110 hotels in Zermatt

CERVO Zermatt

688 reviews
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Traveller (342)
Room & Suite (172)
Dining (89)
Overview
  • Excellent90%
  • Very good8%
  • Average1%
  • Poor1%
  • Terrible0%
Travellers talk about
“truffle fries”(4 reviews)
“apres ski”(17 reviews)
“ski run”(6 reviews)
Free Wifi
Breakfast included
Hot Tub
Non-Smoking Hotel
Restaurant
Room Service
Suites
5.0 Star Hotel
All hotel details
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Reviews (688)Write a Review
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All reviewstruffle friesapres skiski runwellness roomtrain stationturndown servicewinter seasondeluxe roomhot tubstunning viewsturn down serviceamazing hotelboutique hotelnice roomsspa areamodern designdirect view
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1 - 5 of 359 reviews
Reviewed 5 days ago

Service both at reception and in the restaurants is delivered by what appear to be gap year students, obviously inexperienced and only sometimes able to compensate with friendliness, with no management in sight. There were too many issues to recount them all but it was...More

Thank 123traveljunkie
Reviewed 2 weeks ago via mobile

We just return from our family and friends holiday . We are group of 10 between ages 8 to 45 and we all enjoy the hotel. The location is perfect for ski lovers . Also very close the town center. The Apres ski are amazing...More

Thank ECEOZGUN
Reviewed 3 weeks ago

My stay at Cervo was fantastic from the moment I arrived to the moment that I left.The rooms were modern and very clean and comfortable. The restaurant meals were delicious - we had a meal in a private room for our group and it was...More

Thank 824chandy
Response from LauraVanessa, Manager at CERVO ZermattResponded 3 weeks ago

Dear 824chandy Many thanks that you took the time to write this review, we highly appreciate it. It sounds like you enjoyed your time and we hope to welcome you back very soon. In the meantime we wish you a merry Christmas and a good...More

Reviewed 6 December 2017

My family stayed at Cervo for a week long trip to Zermatt in the end of February/early March. If and when we return to Zermatt, we will almost certainly return to Cervo. First, the location. Cervo is located very close to the Sunnega lift -...More

Thank Katlong27
Response from LauraVanessa, Manager at CERVO ZermattResponded 3 weeks ago

Dear Katlong27 What wonderful words, thank you so much for your lovely review and comment. We do hope to have the pleasure of welcoming you soon again too and take this opportunity to wish you a merry christmas and a good start into 2018, when...More

Reviewed 12 November 2017

Hotel location is beautiful, with very nice view on the Cervin. However, service is not in line with a 4 stars + hotel. I mean, when I booked the room I mentioned that it was for the 50th birthday of my wife. I received an...More

Thank Christophe F
Response from LauraVanessa, Hotel & Operations Manager at CERVO ZermattResponded 15 November 2017

Dear Christophe F I would like to take this opportunity to say that I would like to apologise for the misunderstanding and missed opportunity. We take good care of our guest wishes and special requests and it seams that this was not the case during...More

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About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Breakfast included
Bar/Lounge
Spa
Hotel Amenities
Room Service
Breakfast included
Shuttle Bus Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Meeting Rooms
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Details
Price range
USD 369 - USD 940 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Zermatt
#6 Luxury Hotel in Zermatt
#8 Family Hotel in Zermatt
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 369 - USD 940 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Zermatt
#6 Luxury Hotel in Zermatt
#8 Family Hotel in Zermatt
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (342)
Room & Suite (172)
Dining (89)
Pool & Beach (2)
Hotel & Grounds (287)
Bathroom (4)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
Mirawati P
17 July 2017|
AnswerShow all 5 answers
Response from Glenn N | Reviewed this property |
Hello - I am not the Owner of the hotel. Just a guests that stayed there. Please contact the hotel directly.
0
Votes
Rhys W
22 September 2014|
Answer
Response from dfl79 | Property representative |
hello currently we do anly have 3 deluxe room available. is this an option? best regards cervo
0
Votes
Room Tips
"Pay the little extra for the larger room"
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"Every room has a great view [they all face the same way]and every chalet has its own wellness room with..."
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"Northwest-facing balcony rooms have the best view of the Matterhorn and the town."
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"All rooms face the Matterhorn. Chalet 4 is very private but a little further of a walk from the main part of..."
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