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CERVO Zermatt

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CERVO Zermatt
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579 Reviews from our TripAdvisor Community

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Showing 310: English reviews
Reviewed 2 weeks ago via mobile

This hotel is one of the best hotels I have stayed at. Service in amazing and the view also!!! We brought our dog and he got special treatment. They had treats, waterbowl and bed ready for him. Loved this place.

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Thank Mette H
Chicago, Illinois
Reviewed 27 October 2016

I only stayed at this hotel for 1 night, and I wish I could have stayed longer! I did a 2 and a half week Europe trip, and this was my favorite hotel that I stayed at. The service was amazing. We were greeted with a glass of wine because we ended up walking to the hotel from the train...

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Thank alee8390
LauraVanessa, Assistant Hotel & Guest Relations Manager at CERVO Zermatt, responded to this review

Dear alee8390 Many thanks for your wonderful review. We are exited that you enjoyed your stay with us here at the CERVO. Indeed the walk with a large suitcase, which is certainly needed for a 2,5 week trip to Europe, is not the easiest. Once again we apologise that we missed out on the chance of picking you up at...

Marfa, Texas
Reviewed 21 October 2016

Our stay at Cervo was amazing from beginning to end. No better way to start than with a warm greeting and cold glass of white wine overlooking the Matterhorn. The room was exquisite - modern, sizable, and very comfortable. The complimentary beverages were greatly appreciated and the balcony was an added bonus to soak in the city lights after a...

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Thank Nicoson_Laurinski
LauraVanessa, Assistant Hotel & Guest Relations Manager at CERVO Zermatt, responded to this review

Dear Nicoson_Laurinski Many thanks for your details and kind review. What a wonderful pleasure to have had you as our guest and to make this stay a special one. We do hope to have the pleasure of welcoming you back again someday soon. Sendung best regards from the Winter Wonderland Zermatt, Laura

Portland, Oregon
Reviewed 5 October 2016

Wonderful boutique hotel in Zermatt. Rooms are very clean and comfortable. Staff very friendly and helpful with things to do/see recommendations. Had a really nice dinner meal and breakfast in the hotel restaurant. Make sure you know there is a hotel shuttle from the train station. I did not and it is a bit of an uphill walk with luggage....

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Helpful?
Thank Brian J
LauraVanessa, Assistant Hotel & Guest Relations Manager at CERVO Zermatt, responded to this review

Dear Brian J Many thanks for your kind review and feedback, we are pleased to hear that you enjoyed your time with us here at the CERVO. Our apologies that you had to walk the way up to the CERVO, we do mention it in the confirmation and it is part of our service to pick up our guest at...

Casablanca, Morocco
Reviewed 24 September 2016

Went there for six days, in August. We were blessed by superb weather a direct view on the Matterhorn. Room had ample space and complete amenities, and was next to the spa area (it is nice to be able to go directly from the room to the sauna or jacuzzi without having to wander in the common area). The staff...

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Thank T F
LauraVanessa, Assistant Hotel & Guest Relations Manager at CERVO Zermatt, responded to this review

Dear T F Many thanks for your review and kind words. Wonderful that you enjoyed this precious time here with us. Our sincerest apologies that you were kept awake by the neighbors, we have taken note of this inconvenience and will certainly look into it. Maybe they had a rough night. All jokes aside we do hope that you got...

Nyon, Switzerland
Reviewed 23 September 2016 via mobile

Zermatt is a busy place where there is a lot of offers but not everything is shining ! The Cervo is certainly not an exception but we enjoyed a lot our one night in one of the chalet they have. We booked two rooms one for our kids and one for us on the same floor. Their electric cab went...

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Thank vincetraveller
LauraVanessa, Assistant Hotel & Guest Relations Manager at CERVO Zermatt, responded to this review

Dear vincetraveller Many thanks for your wonderful and kind review. We are pleased that you enjoyed your stay with us, this is what makes this business so rewarding, making people ( and their beloved pets of course too ) happy to be able to forget about the day to day routine and simply enjoy. We would be exited to have...

Reviewed 21 September 2016 via mobile

Tucked away in the mountain side this 36 room lodge is magical, starting with the way the staff greet you to the choice of rooms We had the panoramic suite which is fantastic, walked out on the balcony and there staring at me was Matterhorn surrounding by mountains. Rooms are great, staff are seriously fantastic and friendly We had some...

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Thank gavinsch
LauraVanessa, Assistant Hotel & Guest Relations Manager at CERVO Zermatt, responded to this review

Dear gavinsch Many thanks for your kind review and feedback. We are delighted that you enjoyed your stay with us and you were able to take a break from the day to day life. Good company, accompanied by good food and a drink in your hand is precious and we are pleased that we had the chance to welcome you...

Reviewed 18 September 2016 via mobile

We spent 2 days in Zermatt at the Cervo. First visit there. An absolute dream everything was perfect. The hotel, the room, the team and the food. Nice barbecue in the evening including local cheese raclette and a great breakfast at the image of the Matterhorn. The view is incredible and peaceful. Perfect for a couple to rest and load...

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Thank Olivier C
LauraVanessa, Assistant Hotel & Guest Relations Manager at CERVO Zermatt, responded to this review

Dear Olivier C Thank you so much for your lovely review, we are exited to know that you enjoyed your get away with us here in the mountains at the CERVO and that you found some time to relax and charge your batteries. We do hope to have the pleasure of welcoming you soon again and send kind regards, Laura

New York City, New York
Reviewed 15 September 2016

I run a luxury travel business and have had the good fortune of staying all over the world and I can honestly stay that Cervo has been one of my favourite stays. The hotel itself is stunning, set amongst the trees on the side of the mountain overlooking the Matterhorn with incredible views of the Matterhorn form the wonderful terrace...

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Thank Mint_Concierge
LauraVanessa, Assistant Hotel & Guest Relations Manager at CERVO Zermatt, responded to this review

Dear Mint_Concierge Many thanks for your wonderful review. We are exited that you enjoyed your time with us here at the CERVO and that you found some time to relax. It was a great pleasure having you as our guest. We are looking forward to your return and send kind regards from sunny Zermatt, Laura

London, United Kingdom
Reviewed 11 September 2016

A fabulous 'boutique' hotel in Zermatt. Lovely rooms, attentive staff and delicious food. Very accessible via the Sunnegga Express tunnel with a lift direct to the hotel, set above the town in a quiet location with stunning views of the Matterhorn. Large terrace for drinks or meals, we had the pleasure of a BBQ one evening sitting under a starry...

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Thank Sarah A
LauraVanessa, Assistant Hotel & Guest Relations Manager at CERVO Zermatt, responded to this review

Dear Sarah A Many thanks that you took the time to write this lovely review. We are glad that you enjoyed your stay with us and we hope to have the pleasure of greeting you soon again. Sending best regards from sunny Zermatt, Laura

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Breakfast
  • Bar/Lounge
  • Spa
About the property
  • Ski-In / Ski-Out
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
CERVO Puro
CERVO Puro
Cuisines: Italian, Contemporary, French, Swiss, Central European
Ferdinand by Cervo
Ferdinand by Cervo
Cuisines: Swiss, European, Central European, German, Barbecue
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
LIKE HOME: CERVO When you enter the CERVO, there’s not a revolving door in sight. No, to enter the CERVO you take the small almost private entrance – appropriate to a homely chic chalet, which has been family-owned for generations. Once inside there’s a simple table. A telephone. And a warm welcoming smile. In fact you feel much more than welcome. You feel at home. ... more   less 

Additional Information about CERVO Zermatt

Address: Riedweg 156, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $459 - $1,141 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — CERVO Zermatt 5*
Number of rooms: 35
Reservation Options:
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Also Known As:
Cervo Zermatt Hotel Zermatt
Hotel Style:
#2 Luxury Hotel in Zermatt
#4 Romantic Hotel in Zermatt
#8 Family Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from CERVO Zermatt staff and other travellers.
2 questions
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Questions? Get answers from CERVO Zermatt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“our basement-floor room suffered from waterfall noise :-/”
 of 5 bubbles 596tf, 24 Sep 2016 | Read review
“Get a view room, it's worth it.”
 of 5 bubbles 771abdulmajeeda, 30 Jul 2016 | Read review
“the junior suite was amazing”
 of 5 bubbles Markusha82, 22 Jan 2016 | Read review
“As far as I understand ALL rooms have a view of the Matterhorn so it doesn't really matter which one you pick.”
 of 5 bubbles 860annabellm, 13 Oct 2015 | Read review
“We stayed in 506, great view !”
 of 5 bubbles 237avikr, 20 Aug 2015 | Read review
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