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Hotel Phoenix

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#32 of 109 Hotels in Zermatt
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Phoenix
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304 Reviews from our TripAdvisor Community

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Showing 215: English reviews
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London, United Kingdom
Reviewed 6 days ago NEWvia mobile

Very nice place that was clean, comfortable and very friendly. Breakfast was very good. Only slight downside was the bar in lobby closed by 9 so it was not open for a drink to end the night after dinners. But very good stay.

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Thank pjkmelvin77
Reviewed 2 weeks ago via mobile

We thoroughly enjoyed our stay at this hotel. The staff was delightful and the free cake with a drink purchase après ski was awesome. We liked that it was a newer hotel but had a lot of rustic charm. The breakfast buffet had lots of options and we didn't feel a need to head elsewhere for breakfast over our 5...

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Thank Pamela J
Reviewed 2 weeks ago via mobile

Spent a week here and everything from the warm welcome, taxi transfer from station, free cake from 3-5 and clean comfy rooms make this a gem of a place. Everyone who worked there was helpful and charming. Breakfasts were hearty and decor modern classic. Take a look at the morning view and enjoy!

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Thank Elaine G
Geneva, Switzerland
Reviewed 4 weeks ago

Hotel Phoenix is in a very convenient location... around 5 minutes walk to the ski lifts and 3 minutes walk to the main street. The rooms are clean and comfortable, and people working at the hotel are very friendly.

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Thank ela_and_co
Nyons, France
Reviewed 5 weeks ago via mobile

I just spent 4 fantastic days in Zermatt. The hotel is in a great location: quiet and 5 min walking to the Sunnega lift. Everything else is within walking distance as everything in Zermatt. The hotel has not all the bells and whistles of other hotels in town, but is very well managed and taken care of. The room is...

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Thank Ole M
Reviewed 5 weeks ago via mobile

Good price in comparison with the other hotels. Very clean and it offers a espetacular breakfast. The manager Denis is very gentle and attentive. The other employees too. We recommend. Enjoy your trip!!

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Thank Gabi D
Reviewed 11 February 2017 via mobile

Stayed here for a week in March 2016. Decent but not optimal location, close to the Sunnegga lift, walking distance from the Gornergrat train and most restaurants, but quite far away from the Matterhorn lift. Excellent breakfast and beautiful view of the Matterhorn from rooms on one side of the hotel. Overall good quality and good value in a spectacular...

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Thank Scanditraveler
Reviewed 15 January 2017

We had the mannerhorn view with balcony it was amazing!!! I would recommend doing the zerrmatt helicopter sight seeing tour highlight of the trip!!! Also the breakfast was great in the hotel! There are no cars and trucks driving through there are electric taxis and horse drawn carriages (very cool) although the taxi drivers drive a little to fast for...

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Thank Katie A
Zermatt, Valais, Switzerland
Reviewed 5 January 2017

Came to use your fitness centre of which I've been a member of for 3 years. Needed to extend my membership but was told unless I paid cash this wasn't possible. More than happy to pay cash but only had a credit card and maestro card with me. I offered to pay cash the following day but was refused entry...

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1Thank DanFrith
HotelphoenixZermatt, Geschäftsführer at Hotel Phoenix, responded to this review

As mentioned when you were at the hotel, since June 2016, the Fitness and Hotel are managed by 2 different companies. Since then, the fitness has to be paid in cash, which is also stated on the website of the fitness center. All outside guests have to pay for the fitness subscription in full, prior to gaining access to the...

Reviewed 24 December 2016 via mobile

It was the perfect hotel, the view is incredible, the bathroom is clean and the bed is nice. Really love and enjoyed our stay there. The breakfast buffet is also complete and fresh, the only thing that I wish is available in the room is a kettle to make hot water because it was snowing when I was there and...

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Helpful?
Thank Christina W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included

Additional Information about Hotel Phoenix

Address: Untere Wiestistrasse 11, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $204 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Phoenix 3*
Number of rooms: 27
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Hotel Style:
#20 Ski-In / Ski-Out Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Phoenix staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Really great views”
 of 5 bubbles Y2064IMkatiea, 15 Jan 2017 | Read review
“We requested a room with a balcony and view of the Matterhorn.”
 of 5 bubbles 600marthar, 21 Sep 2016 | Read review
“Matterhorn views from rooms at the back of the hotel.”
 of 5 bubbles Fio568, 12 Sep 2016 | Read review
“Request for the top floor to have the best view of the Matterhorn.”
 of 5 bubbles mmukeshbhat, 11 Aug 2016 | Read review
“Get the room with the view of the Matterhorn, it's worth it!!”
 of 5 bubbles 624ToddM, 30 Jul 2016 | Read review
5 of 5