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Hotel Phoenix

Hotels.comUSD 187*
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#34 of 109 Hotels in Zermatt
Certificate of Excellence
02/06/2017 03/06/2017
1 room 2 adults 0 children
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Hotel Phoenix
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314 Reviews from our TripAdvisor Community

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Showing 218: English reviews
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London, United Kingdom
Reviewed 2 weeks ago

I have such horrible experience at this hotel , bad attitude of most staffs. Room has no water drinking cup, no mini bar, no refrigerator, bottle of water just supply for guest staying more than 1 night. No laundry bag. The pillow is too soft and flat, it can't hold up your head. Your head is feeling quite uncomfortable almost...

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Helpful?
Thank T9826HPcharlesc
HotelphoenixZermatt, Manager at Hotel Phoenix, responded to this review

Dear Ms Li Thank you very much for your review. We regret that you did not enjoy your stay. The main reason for your disappointment is for sure, due to the fact that we charged you for the fourth person, we caught staying with you in your room. That person was not mentioned on the reservation and did not present...

Boston, Massachusetts
Reviewed 3 weeks ago

I stayed in a room with a Matterhorn view. The room itself was cozy, had a comfortable bed, and the balcony was perfect with a beautiful view of the mountain. The breakfast had a great variety. Staff were very welcoming and helpful. It is about a 10 minute walk from the train station, part of which is uphill. I would...

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Helpful?
Thank stephanie r
Lancaster, Ohio
Reviewed 3 weeks ago

the room is great it is clean and comfy and the location is the best and the staff were very helpful and spoke english and the breafeast was just enough to get ya started and the location was in walking distance of train station and i even took the local train to top of madderhor

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Helpful?
Thank rosana b
London, United Kingdom
Reviewed 5 weeks ago via mobile

Very nice place that was clean, comfortable and very friendly. Breakfast was very good. Only slight downside was the bar in lobby closed by 9 so it was not open for a drink to end the night after dinners. But very good stay.

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Helpful?
Thank pjkmelvin77
Reviewed 13 March 2017 via mobile

We thoroughly enjoyed our stay at this hotel. The staff was delightful and the free cake with a drink purchase après ski was awesome. We liked that it was a newer hotel but had a lot of rustic charm. The breakfast buffet had lots of options and we didn't feel a need to head elsewhere for breakfast over our 5...

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Helpful?
Thank Pamela J
Reviewed 12 March 2017 via mobile

Spent a week here and everything from the warm welcome, taxi transfer from station, free cake from 3-5 and clean comfy rooms make this a gem of a place. Everyone who worked there was helpful and charming. Breakfasts were hearty and decor modern classic. Take a look at the morning view and enjoy!

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Helpful?
Thank Elaine G
Geneva, Switzerland
Reviewed 26 February 2017

Hotel Phoenix is in a very convenient location... around 5 minutes walk to the ski lifts and 3 minutes walk to the main street. The rooms are clean and comfortable, and people working at the hotel are very friendly.

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Helpful?
Thank ela_and_co
Nyons, France
Reviewed 22 February 2017 via mobile

I just spent 4 fantastic days in Zermatt. The hotel is in a great location: quiet and 5 min walking to the Sunnega lift. Everything else is within walking distance as everything in Zermatt. The hotel has not all the bells and whistles of other hotels in town, but is very well managed and taken care of. The room is...

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Thank Ole M
Reviewed 22 February 2017 via mobile

Good price in comparison with the other hotels. Very clean and it offers a espetacular breakfast. The manager Denis is very gentle and attentive. The other employees too. We recommend. Enjoy your trip!!

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Thank Gabi D
Reviewed 11 February 2017 via mobile

Stayed here for a week in March 2016. Decent but not optimal location, close to the Sunnegga lift, walking distance from the Gornergrat train and most restaurants, but quite far away from the Matterhorn lift. Excellent breakfast and beautiful view of the Matterhorn from rooms on one side of the hotel. Overall good quality and good value in a spectacular...

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Helpful?
Thank Scanditraveler

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02/06/2017 03/06/2017
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Amenities

Highlights
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included

Additional Information about Hotel Phoenix

Address: Untere Wiestistrasse 11, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $205 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Phoenix 3*
Number of rooms: 27
Reservation Options:
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Hotel Style:
#22 Ski-In / Ski-Out Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Phoenix staff and other travellers.
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Questions? Get answers from Hotel Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Really great views”
Y2064IMkatiea, 15 Jan 2017 | Read review
“We requested a room with a balcony and view of the Matterhorn.”
600marthar, 21 Sep 2016 | Read review
“Matterhorn views from rooms at the back of the hotel.”
Fio568, 12 Sep 2016 | Read review
“Request for the top floor to have the best view of the Matterhorn.”
mmukeshbhat, 11 Aug 2016 | Read review
“Get the room with the view of the Matterhorn, it's worth it!!”
624ToddM, 30 Jul 2016 | Read review
5 of 5
Hotels.com
USD 187* /night
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Orbitz.comUSD 187
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*Disclaimer
Prices are for 1 room, 2 adults
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